Ms Sunny was incredible to deal with and a delight to meet when we made it to Hanoi. She organised train tickets for us to Sapa and back and the young guy who took us to the station was so pleasant and polite. We had a slight problem with the train bookings but Ms Sunny smoothed it all over. She... More

After a minor "hiccup" with our booking which Ms.Sunny sorted out, we spent 4 nights at the Golden Sun which offers great hospitality,helpful staff with good command of English and a great Travel Desk. The breakfast had a good selection of cooked dishes and was plentiful.The rooms although on the small side were clean and had everything one needed including... More

This was a great hotel situated close to the Hoan Kiem Lake in a relatively quiet street. Helpful and friendly staff. Fantastic breakfast. Clean room. Great to have own laptop provided in room to use the internet. More

Sunny, the hotel manager, is terrific. Very nice, super helpful, a total winner. The hotel itself is fine. The location is great and the breakfast is wonderful - enjoying the view of the lake from the 7th floor over a warm bowl of Pho is a great way to start your day. There was some construction going on when we... More

Golden Sun Lakeview is tucked away in a smaller street on the northern perimeter of Hoan Kiem Lake. It's a perfect location with many shops, eateries and bars, but without the vehicular congestion, which was nice after a day of strategically dodging motorists in Hanoi. There are many similar budget hotels in the area, but I chose this one for... More

Ms Sunny and her team are total stars - thank you for making our first foray into Vietnam so relaxing and easy. I would totally recommend the hotel's package offers - great timings to suit our itinerary, excellent tour guides and activities we just loved, incredible prices. More

Staff very friendly and helpful and Sunny helped us arrange tours in the short time we had left so it cut out a lot of time and stress for us. The tours she arranged were amazing to Sapa and Halong Bay. The location is great as very close to lake and old quarter. Apart from us failing to get picked... More

this hotel is small but located close to the old quarter, the lake and restaurants. The service here is unbelievable and all the staff members went out of there way to oblige us and make us feel welcome. We based ourselves here and went back and forth over a period of time. Staff got up at 4 in the mng... More

After the obvious: Security, Tech and mod cons and efficiently run; and had all the holiday abroad needs met airport transfers, taxis, tickets all good, but what then distinguishes a Hotel form others The Hiltons from say the Sofitels except the furniture. Location is usually my Central Criteria.And the Golden Sun Lake View is called Lake View for a reason... More