Terrible staff. When we checked in, we refused to give away our passports. It's common cheap hotels ask for your passport as they say... in case the police comes and checks your visa. This is NOT true. They only want to be sure you'll pay. We refused to give out our passports and got them back. After 2 nights, a... More

We stayed here on our last night as Violet Hotel was full. We stayed in a double for $10 a night that had a TV with a bad picture, a bar fridge and aircon but no remote. When we asked for the remote, they firstly told us we had to pay extra but after they found out we were sent... More

i recently posted a review about the Violet Hotel and this is the review for the hotel they transferred us to. In the previous review i stated how the Violet Hotel was unavailable to meet our booking and transferred us to their other hotel 'Hanoi Ocean'. We had semi high hopes seeing as we had basically paid $12 and we... More

We got a lot of promisses but nothing kn reality. The room was dirty and weird, the window was right above the kitchen so it was always loud, but most of all- the service was terrible. The english level of the stuff was really low, every one was rude. We were promised breakfast, but after they discovered we booked our... More

Apparently the hotel has rooms in different levels, be aware that if you choose a cheap room, it's a disaster. We have been staying for same price in different hotels all over Vietnam and the quality was excellent so maybe this is just because is Hanoi. We only stayed there one night, got a very dirty room, mold on walls,... More

In my opinion the people here were really nice, total relaxation after a bad hotel experience! Great sweet staff, included breakfast..(fresh roll with omelette..pretty ok) Really just same hotel rooms youre used to in Vietnam..also booked a tour to Halong Bay here.. was cheap and supergreat.. we had the most beautiful boat. We took the slightly cheaper tour over the... More

Hotel rooms are dirty and staff are incredibly rude. we left the hotel. The other staff members and the owner are aggressive and rude. PLEASE DO NOT GO TO THIS HOTEL

Rooms are quite ok. you have a good parque on the floor, fridge, A/C, TV and free wi fi everywhere in the building. it's run by a family and all the people are really nice and friendly. they can help u to book many tours, tickets, taxi and so on. dont expect too much and u ll like it

My girlfriend and i arrived late at night. Got a room for $10 if we wouldn't use the AC. Sounds fine, but the next morning it turned out breakfast wasn't included either. We got into an argument because their brochure clearly states "breakfast included". The argument ended with a guy punching me in the face. Stay out of here!!