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Hanoi Guest House

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85 Ma May Street | Hoan Kiem, Hanoi 10000, Vietnam
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1 room 1 adult
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Hanoi Guest House
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1,377 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I was relocated to the Hanoi Guest House from a different hotel in their group as it was overbooked. First I found it a little weird as I have read that this happens in Hanoi and ppl are placed to a much worse hotel that they originally booked. But in my case I was relocated to a much better hotel,... More 

Helpful?
2 Thank Calippie
Osaka Prefecture, Japan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It's very nice place to stay ever! I've been to Hanoi several times,but I couldn't find good place to repeat before stay here ! Helpful and friendly staffs. They helped me a lot while I was there,and very nice smile :) xinh dep and dep trai clerks ! Especially i was happy when they talked to me friendly and asking... More 

Helpful?
2 Thank SaoXinh
Geneva, New York
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't know what to say that others haven't already, but I just had to write a review because I loved this place. The staff were AMAZING. Amazing. They honestly go above and beyong... and they even worried about me at one point because my flights were screwed up! It was so clean, great location (eat at New Day across... More 

Helpful?
2 Thank christie81079
Hoi An, Vietnam
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Always dedicated to taking care to there customers : picking up, solving problems, english spoken, kindly, quiet. Good location near from the market, bycicle renting... A big range of cruises to book to go to Halong Bay

Helpful?
1 Thank gibus990
Fribourg, Switzerland
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I had such a great time staying at Hanoi Guest House! The staff is simply amazing, enthusiastic and so helpful and helping on any request! My room was really good and clean. Comfy bed and I was lucky to have a balcony! The Guest House's situation is perfect: Ma May Street is a whirling, living street full of restaurants, shops,... More 

Helpful?
Thank nomadiccorine
chiang mai
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our best experience in terms of hotels and guest houses in Vietnam. Centrally placed in the old quarter of the city, this Guest House is incredible value for money. The rooms are clean and well appointed. The staff are extremely friendly, yet very professional. Nothing was too much trouble. They really do like to live up to their... More 

Helpful?
1 Thank dorothy e
High Wycombe
Level Contributor
219 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a 2 star hotel that punches well above it's rating. The staff (particularly the team on the reception desk) are wonderful and have loads of advice to give out on what to see and where to go. They are also able to arrange trips to Cat Ba and Sapa with little notice that are very well priced. I... More 

Helpful?
2 Thank AndrewPSmith
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear GabrielMcI, Thank you so much for your very detailed positive comment. We would assure you that it makes us very pleasant to know you obviously enjoyed staying at Hanoi Guest House. We would promise to keep good work to deserve your such positive comment. We are really looking forward to welcome you back as soon as possible. Your sincerely... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is conveniently located for tourists who want to stay at the old quarter of Hanoi. What made the hotel stand out was the attentive, friendly and helpful staff, and their dedication to good service. Besides giving useful advice on where to go, what to see and so on, the reception staff also man the tour desk and arrange... More 

Helpful?
Thank 45leong
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear 45leong, As a manager, representative of Hanoi Guest House, I am honored to be a responder to your such a nice review. We are so pleasant to know our hotel room, location, breakfast, Halong Bay trip are met all your expectation and your appreciation on our staff. Your review is a strongly recommendation to attract more travelers and help... More 

Sandbach, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for a few days after flying in from Hong Kong. The hotel arranged a reasonable airport transfer which was there waiting as we came through arrivals. The staff who work on reception are fantastic, they checked us in promptly and showed us up to our room. The beds are laid out with rose petals which is a... More 

Helpful?
Thank jods27
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear Jods27, We would be grateful for your wonderful review. It's so pleasant for us to know that you felt warmly welcome. Thank you so much for highlighting our hotel staff, the room quality and complimentary breakfast which made you enjoy your stay and highly recommendation our Guest House to everyone. It extremely will encourage us to maintain our efforts... More 

Chicago, Illinois, United States
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hanoi Guest House had nice rooms, friendly helpful staff, with a good breakfast (included), in an active part of the Old Quarter. Not far from the lake and lots of tourist shops, tour services, restaurants, and in the middle of the night market, there's lots to do and see right around the hotel. It's also very short walk to the... More 

Helpful?
Thank GabrielMcI
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear GabrielMcI, On behalf of our hotel management, I would send our sincerely thanks for your wonderful comment regarding our hotel staff, the room cleanness and room amenities, the location… It is always very gratifying to know you had a great vacation with services offered by our hotel team. I will be certain to pass on your wonderful comments to... More 

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