My husband and I made reservation via email for this hotel a few weeks before we were to arrive in Hanoi. We wanted to be sure that we were not scammed when we got there, because we heard about all the issues with taxis and hotels. We also had the hotel arrange transportation from the airport. The taxi picked us... more

My wife and I traveled to and through Vietnam for three weeks in October. We stayed at the Especen for four nights in early October and had a great stay, the staff was very friendly and super helpful, they moved my motorbike in at night and out in the am, they let us leave an extra bag for a few... more

Since this hotel was "our pick" in the latest lonely planet I expected something more. The location is great, the rooms are nice and clean but the the staff seemed to be slightly confused and had a hard time remembering me, even though I talked to the same guys several times. They are'nt rude but not very personal either. I... more

We stayed here for one night after a couple of days spent at Halong Bay. The usual sales pitch ensued when we checked in to the hotel, but that is common of most hotels in Hanoi (trying to sell their own trips to travellers) unlike other hotels they accepted it when we said no. The room was clean tidy and... more

Whenever I am looking for a hotel in Hanoi or when people ask me for a recommendation I always say the Especen. It's tucked away in a back street but is just by the Cathedral. It's rooms are very large and absolutely spotlessly clean. Their WIFI is good too. Also their staff are very friendly. Considering the cost of the... more

Nice facilities, but one of more of the staff went into my bag and stole cash from my room while I was out for lunch. I stepped out for one hour when I came back my room had been made up, and my money taken from my bag. The staff gave me attitude when I reported this to them. Lock... more

We spent two nights at the Especen Hotel. We paid approx US$16 for a double. Rooms were clean and comfortable, with A/C, hot showers, TV and good in-room WIFI. Friendly staff who helped us arrange our ongoing travel. Located in a quiet part of the old quarter within walking distance of the lake. Lots of restaurants and cafes around the... more

This is a budget hotel, but it is very well priced for what one gets - very good value for money. Clean, but sizable room. Bathroom is basically a toilet with a shower fitted in it - but its tolerable. Good location. The staff were helpful and gave good local insights - particularly in relation to eating destinations. After initally... more

Me and my boyfriend stayed here for three nights in Hanoi. When we arrived we were told by the owner that the person in our room had been unwell and needed to go to the hospital. We were initially concerned. He then offered us a room in the hotel next door. Again we were a little concerned - he was... more