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All 492 Hanoi hotels

The Hanoi Club Hotel & Lake Palais Residences

4.0 of 5 Hotel   |   76 Yen Phu Street | Tay ho District, Hanoi, Vietnam
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79%
Ranked #138 of 492 hotels in Hanoi
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 weeks ago
bernardL449 Annecy, France
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72 people have reviewed this hotel

Traveler rating
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    12
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    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Annecy, France
Contributor
14 reviews 14 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

a bit far from city center however nice location by the west lake. good sauna and steam bath installations but opened to outside members. room with lake view quite large but limited view. breakfast at Tivoli average.

Review collected in partnership with this hotel

Was this review helpful? Yes 9
Atherton, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hanoi Club is away from the city center and the nicer hotels. The rooms are pretty nice but you can get much nice for $20-30 US for a nicer hotel with much nicer facilities grounds. We arrived in the evening and the checking staff promised to recommended a place for us to eat. He walked out the door and... More

Was this review helpful? Yes 4
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr Bob Thank you very much for choosing to stay at The Hanoi Club Hotel & Lake Palais Residences and spending time to write this comment to Tripadvisor. I am sorry to read your comment about our staff was not really helpful when recommended someplace to eat for you at night. And i am so sorry to hear that... More

Hamburg
Reviewer
5 reviews 5 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A nice Hotel, nice staff, according to cost in Vietnam it was little bit expensive. I had made a mistake in my booking with agoda. First they said it could not be changed, but after 7 emails and two phone calls, Mr. Aaron helped very nicely, so the penalty then was the payment for onbe night instead of 4 nights... More

Review collected in partnership with this hotel

Was this review helpful? Yes 16
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr Otto Thank you very much for your recent stays at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comment on tripadvisor It was a pleasure having you here with us and we are so happy to hear that you satisfy with our service and facilities, we will continue to work hard... More

London, United Kingdom
1 review
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Situated just outside of Hanoi on West Lake this hotel has lovely rooms - very clean and recently done out with comfy beds and nice linen. Bug bear of mine is useless showers and the bathroom was great. This has the feel of a big hotel but without the chain feel to it. It's not the most polished, fancy hotel... More

Review collected in partnership with this hotel

Was this review helpful? Yes 17
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr Matt Thank you very much for staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comments about our staff and facilities on Tripadvisor. All the staff were very happy to read your comments about the "The staff are all wonderful - full of smiles and keen to help" as this... More

Skanderborg
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hanoi Club Hotel & Lake Palais Residences is situated a bit far from the city center - it is not walkable, but taxi prices are very reasonable. Nothing much is going on around the hotel, so you have to take a taxi if you want some action or want to see famous sights of the city. The hotel seems... More

Was this review helpful? Yes 21
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Mr Lars Soholm Thank you very must for staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this thoughtful comments on Tripadvisor. And i am very happy to know that you love our room, our staff, our spa sauna and our swimming pool ... Our hotel is located outside of the hustle and... More

Calgary
2 reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 11, 2014

Room and facility are good. Easy area to commute from old city and airport. Service was excellent and all facilities were functional. Explored around old town, hotel and lake by walking every where, so location for my purposes was perfect.

Review collected in partnership with this hotel

Was this review helpful? Yes 29
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Calgary1955 & BKKTraveller2014 Thank you for choosing to stay at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comments on Tripadvisor. It was fantastic to read your comments about the "Excellent services and facilities" and it is always a pleasure to hear that you satisfied with our services and facilities. We will... More

Bangkok, Thailand
1 review
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 18, 2014

Room and facility are good. Easy area to commute from city to airport. We were arrive late at night but the check-in was fast, Not having much time to explore around the hotel but lake scene in the morning was fantastic.

Review collected in partnership with this hotel

Was this review helpful? Yes 42
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear Calgary1955 Thank you very much for your recent stays at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comment on Tripadvisor. We are very proud that you enjoyed your stay with us. We believe that we will continue to deliver even better services to all our guests. We look forward to welcoming... More

Shenzhen, China
2 reviews
3 of 5 stars Reviewed February 10, 2014

I must confess that I booked the hotel because I was very impressed with the pictures. The deal was also very good (lake view + 3pm late check-out + spa coupon + amazing swimming pool). Swimming pool was empty, lake view was more like a 'oh look I think the lake is there', spa was closed so I didn't get... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear LeoArend Thank you very much for your recent stay in The Hanoi Club Hotel & Lake Palais Residences and taking time to write this comment to Tripadvisor. I am sorry that we disappointed you because the Swimming pool and the Spa. Please accept my apologies on behalf of our hotel for any inconvenience caused to you. We already posted... More

London, United Kingdom
2 reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 6, 2014 via mobile

I should start by saying I am an English teacher in hanoi, with new year approaching and knowing almost everything would be shut in my district for tet I decided to book a hotel. When I arrived I was checked in quickly the staff were very polite and friendly I was shown my room, which was amazing overlooking tay ho.... More

Was this review helpful? Yes 48
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear betsss Thank you very much for your recent stay at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comment on Tripadvisor. It was a pleasure having you here with us during our Tet holiday, we are so happy to know that you enjoyed all our services and facilities. And our team did... More

Thai Binh, Vietnam
Contributor
16 reviews 16 reviews
8 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 28, 2014

Stayed here for our second time, completely satisfy .. Nice Staff, Comfortable room, Complete facility, and also "fair" rate. Family with small kids, don't worry they have children playground. Parent can watch them play on playground while you do GYM, or you can also put your Kids in their kids club. Outdoor swimming pool, above the westlake, perfect atmosphere to... More

Review collected in partnership with this hotel

Was this review helpful? Yes 52
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review

Dear dhaf Thank you very much for your recent stay at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comment on Tripadvisor. It was a pleasure having you here with us, we are so happy to know that you enjoyed all our services and facilities. And our team did their job very well... More

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Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Also Known As:
The Hanoi Club Hotel Hanoi
The Hanoi Club Hotel
Address: 76 Yen Phu Street | Tay ho District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Hanoi
#21 Luxury Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Official Description (provided by the hotel):
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 
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