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Icon 36 Hotel & Residence

#46 of 520 Hotels in Hanoi
Certificate of Excellence
35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
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Icon 36 Hotel & Residence
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132 Reviews from our TripAdvisor Community

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Traveler rating
    100
    25
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16
42
23
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (36)
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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel for 5 nights. We were greeted by Thom, checked in and taken to our room on the 5th floor. The room had everything you come to expect from a hotel. The room was clean and a/c was cold. The breakfast was ok, but with so much other food to sample around I would recommend getting... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was here in first 4 nights with my husband. Everything is clean. The tv is too far for a near-sighted like me. Not much to see from the balcony. staff here are really friendly and helpful. Breakfast good but the place is small and the ventilators did not work well. Anyway, in this trip. I stayed in 4 different... More 

Was this review helpful? Yes 1
Copenhagen, Denmark
1 review
4 of 5 stars Reviewed 4 days ago NEW

We stayed our first 3 days in Vietnam in this hotel getting used to the frantic traffic in Hanoi. Mr. Tom, the hotel manager did evrything to help us and has a particular sense for planning. Also trips to Ha Long Bay and Sapa were arranged through him, as well as train tickets for our onward journey. Each time we... More 

Was this review helpful? Yes 1
Brno, Czech Republic
2 reviews
5 of 5 stars Reviewed 1 week ago

Just few steps away from hoan kiem lake, hotel was located in heart of old quarter, excellent location, close to everything. I was surprised by honeymoon cake and flowers in my room. fantastic team. I forgot to mention about our excellent room with big balcony, fully equipped with all thing we needed, good breakfast and strong wifi. What else we... More 

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Toronto, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

I had a short stay in thic hotel for 2 nights. Everything was great. Convenient location, near Hoan Kiem lake, night market and restaurants. hotel staff were super friendly and helpful, just beyond my espectation. room was super clean, full equipment. breakfast was excellent. the room we had with view to street for 30$. value deal.

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Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here with friends and had one of the best stays we've had in Asia. They were extremely welcoming and even helped us book a fantastic trip to Halong Bay. They have 2 locations, we prefered the one on Bat Su and so they made sure there would be room for us there. My boyfriend and I are planning... More 

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Las Vegas, New Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed in this icon 36 hotel 5 nights last May and this was my favorite hotel in hanoi. everything was just perfect, from great location in old quarter hanoi, amazing staff can help you with everything they can. clean big room with full equipment and excellent breakfast. when I stay there they made me feel really comfortable like staying... More 

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Torquay, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Amazing hotel overall. Excellent Staff. They were very friendly and helpful. Especialy Kelly, lovely receptionist. She helped us to book our trip to halong bay with free upgrade to suite cabin for same price. It was great. our room was clean and big. they provided free laptop as well. very good breakfast and location. worth your money.

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Beijing Region, China
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We came to hanoi first time in June and were impressed by their excellent hospitality. Smilling all time and helpfull. the bell boy was super, he helped us to get simcard and good food. Thanks to Tom we got our excellent Halong bay Trip arranged with 20% discount. Their service was truly amazing. Room was clean and big with all... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Exceptional staff, clean comfortable rooms, great location, great wifi, safe. We've been traveling for 3 months in Asia and this has been the best hotel we've stayed at. Why? ALL the staff were so friendly, genuine and helpful, it really did feel like "home" away from home and we would stay there anytime we return to Hanoi and highly recommend... More 

Was this review helpful? Yes 2
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