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Icon 36 Hotel & Residence

3.0 of 5 35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
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Icon 36 Hotel & Residence
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Icon 36 Hotel & Residence
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65 reviews from our community

Traveler rating
    53
    9
    2
    1
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars NEW

You have to stay at Icon 36 if you are visiting Hanoi! Its in a great location, the rooms are so nice, modern and clean with an amazing buffet breakfast every morning. Most importantly the staff honestly make the hotel. The really go above and beyond the expected service. They have unlimited patience and will do absolutely anything for you,... More 

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Hong Kong, China
Top Contributor
93 reviews 93 reviews
42 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel sent us message immediately once i booked it via agoda asking if i need transportation. when i arrived at the airport i couldn't find anyone picking me up. the driver was at least 20 mins late. but it was not the hotel's problem. the receptionist acknowledged that and upgraded our room. the hotel is at the center of... More 

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed in this hotel for our 3 days in Hanoi and it is by far the best hotel we stayed with in all of Vietnam and such a good price. Very clean and modern and the staff are so friendly and also fluent in English. We arrived after a long day of flying and as soon as we checked... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my second time coming back to Hanoi. The city is still very exciting and not much different from 2 years ago. I picked the hotel Icon 36 because of its location and value for my budget. Daniel at the reception delivered great help for me. Location is very wise, not on a too busy street but still close... More 

Was this review helpful? Yes 1
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear Dexter_Columna, We would like to thank you so much for your recent stay and your review on our hotel. It is lovely to know that you did enjoy our hotel and services. We are very happy to be recognized by the customers to be friendly, helpful and be a part of your enjoyness. We would love to welcome you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

i went to hanoi for internship program for 1 month. so i felt i was impreesed with the kindness of hotel staff. and all of service are good for me such as breakfast, cleaning, loundry and etc. if i go back to hanoi, i have to stay in icon36 hotel.

Was this review helpful? Yes 1
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear 철수 정, First of all, we would like express our most sincere thank for your great comment. It is even better to know that you are happy with your service during your studying time in Hanoi. We also thank you for recommending us to other customers. We wish you all the best and would love to see you when... More 

Castlemaine, Victoria, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were recommended this hotel by my parents, who stayed here years before when it was named something else. It is right in the center of bustling Hanoi. The rooms were comfortable, clean and bright. The staff were so incredibly friendly and passionate. They did everything to make our stay as comfortable and enjoyable as possible. Daniel, the manager should... More 

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VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear Carly L, Firstly, we would like to say a big thank for recommending our hotel and services. It is such a great honor and pleasure for us to have you as our hotel guest. That is also fantastic to hear you had a good time during your trip in Vietnam Secondly, we are happy to know almost every aspect... More 

Contributor
19 reviews 19 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is going to be a long review, but this hotel is very well deserving of the time and recognition for the excellent stay we experienced at this hotel – and what was the highlight of our entire Vietnam trip. Location: This hotel is situated neatly in Hanoi’s old quarter, acting as a great launching pad for sightseeing, whilst maintaining... More 

Was this review helpful? Yes 1
Geraldine, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This little hotel is in the heart of Hanoi's Old Quarter and the location is perfect with wonderful restaurants and street food right at the doorstep. The staff were welcoming and incredibly helpful. We felt that we arrived as guests but left as friends, especially the wonderful Ms Kelly. Nothing was too much for the staff of Icon 36. We... More 

Was this review helpful? Yes 1
Nonthaburi, Thailand
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the first hotel for me in Hanoi, I spend my vacation here for 2 nights. The location of this hotel very good, surround with many shops, restaurants and café. From this hotel you can walk to many attraction in Hanoi and also walk to the lake. The room was good with facilities, free Wi-Fi with stable signal and... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

If wanting to stay in the old quarter of Hanoi this is absolutely the place to stay! The location couldnt be better! Shopping and restaurants surround the hotel. Our room was lovely and the breakfast provided a variety of items Throughout our stay the service was incredible with all the staff being very helpful and friendly. They answered to all... More 

Was this review helpful? Yes 1
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Additional Information about Icon 36 Hotel & Residence

Address: 35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Icon 36 Hotel & Residence 3*
Number of rooms: 23
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Hotel Style:
#43 Best Value Hotel in Hanoi

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