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All 492 Hanoi hotels

Icon 36 Hotel & Residence

3.0 of 5 Hotel   |   35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
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82%
Ranked #137 of 492 hotels in Hanoi
A recent review
3 of 5 stars reviewed 1 week ago
Minmoot Shanghai, China
  • Overview
  • Reviews (132)
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132 people have reviewed this hotel

Traveler rating
    72
    36
    15
    3
    6
See reviews for
19
38
12
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai, China
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Located a 5-10-minute walk from mamay bar street, Icon 36 seemed like an ideal location to start our Vietnam journey. It's also about 25-30 minutes from the lake, which was a beautiful place to relax in the afternoon and evening. Although most of the staff were very polite and friendly when we first arrived, one lady seemed tired and grumpy... More

Was this review helpful? Yes 2
Margaret River, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I'm not usually one to write a negative review, but I really would hate for someone else to have the same experience! First let me start by saying the welcome was better than any 5-star hotel I've ever stayed at...however in hind-site this really was an up selling technique. As we checked in, we were asked to take a seat... More

Was this review helpful? Yes 1
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The receptionist can speak proficient English,so I didn't face any communication problems here. Upon wake up, delicious buffet breakfast with a great variety of choices was ready for the in-house guests so that they would be energetic for the following activities. Also, all the hotel staffs are friendly and approachable. What had left the deepest impression is the surprise from... More

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2 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is situated at the centre of the old quarter which provides much convenience to it's residents. Many cafes, souvenirs shops are just a stone's throw away. They also provide excellent customer services. The staffs are all very friendly and helpful. As the title mentioned, the hotel rooms are simple yet cosy and elegant! Definitely worth a recommendation for... More

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NC
Top Contributor
133 reviews 133 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 21, 2014

We stayed here for 8 nights recently in a family suit. From the moment we checked in the staff at Icon 36 were amazing. No pressure to do any trips or anything. They asked and we said maybe and never pressured at all. Room was plenty big for family of four, AC unit did fine to keep room cool Not... More

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 6, 2014

Friendly and very helpful staffs with knowledge in english... love the room with reasonable rates... a walking distance to the night market and shopping street.... what else, they provide private car to the airport with half the price if took a cab! Amazing service that all i can say.... will come and visit these hotel again if im back to... More

Was this review helpful? Yes 1
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 27, 2014

A really nice hotel close to everything. The staff were really personable and always very accommodating to help answer our many questions. I really liked the breakfast, it was a nice mix of traditional, like pho, and western food; and the fruit was always really fresh. There was an option to order an omelette too. I liked going up the... More

Was this review helpful? Yes 1
pgh, pa
Top Contributor
91 reviews 91 reviews
40 hotel reviews
97 helpful votes 97 helpful votes
1 of 5 stars Reviewed April 22, 2014

I called to book a room here since ive stayed here at least 4 times before but under the original name. I was quoted a much higher rate than I saw through agoda. So instead booked through the site. Upon arrival I was shuffled off to a hotel across the street to a room with no window and really small... More

Was this review helpful? Yes 3
Bangkok, Thailand
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 3, 2014

They were very nice to us in the hotel, friendly staff and they helped us to make everything in the only day we were at Hanoi!! The only thing is that it is tricky to get there at night, so you better try to get there in the day. The location is great, and they also have a taxi service... More

Was this review helpful? Yes 2
Lille, France
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014 via mobile

Just as I said. Amazing excellent. Staff are extremely great, helpful, smiling. Our room is big with 2 full sized windows. Got computer in room, safety box, free Wi-Fi breakfast. Lift to every floor. Buffett Breakfast is very good. We come here by recommendation and find out it's really great. Value your money. 32$ only

Was this review helpful? Yes 1
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Additional Information about Icon 36 Hotel & Residence

Address: 35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Icon 36 Hotel & Residence 3*
Reservation Options:
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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
ICON 36 HOTEL & RESIDENCE is located at the heart of Hanoi in Bat Su. On one of the quietest streets in the Hanoi old quarter, a helpful and multilingual staff is on hand to assist you with anything you need. ICON 36 HOTEL & RESIDENCE is a nice blend of modern and traditional architecture with windows looking out onto the street and filling yours eyes with the sights of the Vietnam. ... more   less 
Number of rooms
23

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