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Icon 36 Hotel & Residence

3.0 of 5 35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
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Icon 36 Hotel & Residence
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50 reviews from our community

Traveler rating
    39
    8
    2
    1
    0
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3
18
9
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia
Top Contributor
66 reviews 66 reviews
21 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Really nice and affordable stay in Hanoi. The location is pretty walkable from main sites, good bars and cafes. The breakfast here is among the best I've ever had in a guesthouse, western style buffet and pho. The staff here go out of their way to be helpful. Overall it was a really great stay. They're little pushy with the... More 

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Hanoi, Vietnam
Contributor
13 reviews 13 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I have just arrived Ha Noi and stayed in Icon 36 Hotel and Residence for 3 days. My first impression of this hotel is the friendly, helpful and attentive staff. With their assistance, I can check-in, book Ha Noi tour quickly and know many entertainment zones in Ha Noi. Additionally, I also quite satisfy with the quality of the room... More 

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Melbourne, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff, from the bell boy to the receptionists Daniel and Kelly were so friendly and helpful. They know Hanoi city inside-out and recommended great places to eat, for massages and tourist attractions worth visiting. Anything you needed they would look into it for you immediately. We stayed in the family room which was spacious and comfortable. If I ever... More 

Was this review helpful? Yes
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear valued guest, Firstly, we would like to thank you very much for your recent stay and your lovely words about our hotel. It is wonderful to know that you enjoyed your stay at Icon 36 hotel & residence. It is also great to know that not only our hotel facility is up to your expectation but also our hotel... More 

Gorey, Ireland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

stayed in the icon 36 hotel before christmas for 4 nights.for the price we paid it is great value.rooms we very clean and comfortable.the staff(especially kelly bui)were extremely friendly and very helpful.would not hesitate in recommending this hotel to anyone travelling to hanoi in the future

Was this review helpful? Yes 2
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear cmn1974, Firstly, thank you so much for your wonderful review on TA. It is absolutely an endless source of encouragement to know that you had completely enjoyed your stay with us. We are very happy to hear that anyone of our hotel team is complimented by the guests. It means our hotel team did the job successfully. Lastly, we... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

the hotel the staff they could not do enough for you nothing was a problem to them and as guides go the excellent kelly bui just great She knows the history of the city very well over all a great experience

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent service while staying at the hotel. The staff also arranged for us tours to Halong Bay and Sapa which were well organised and reasonably priced. We give the hotel staff a five star rating as their service was exceptionally good. Will definitely return to this hotel and highly recommend it to anyone visiting Hanoi.

Was this review helpful? Yes 2
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear DorisAdelaideBeins, We are pleased to received such a great comment from you on our hotel. It is even better to know that your stay was an enjoyable one. What made us more proud of ourselves is your compilments on our hotel team. Kelly Thuy is definitely our key person who is always friendly and willing to assist with every... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

I'm writing this review because I thought the service from the bellboy there was amazing. He made the stay much more memorable because anything we wanted he would find a way to get it done for us. We wanted a sim, taxi, booking at restaurant, soup delivered to our bedroom (he'd order it and get it delivered to us from... More 

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Contributor
19 reviews 19 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

There are two 36 Icon hotels in Hanoi old quarter. We walked in one of them (at Cuo Dong street) before our Halong Bay trip to secure 2 night stay after our returned. Staff was very helpful. She infomed us that they only can provide 1 night stay but she would help us to look for another hotel for 2nd... More 

Was this review helpful? Yes 3
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear Ms Siang Sia, First of all, we would like to express our most sincere thank to you for your recent stay and for taking your valuable time leaving a review on Tripadvisor. Secondly, we do apolozige for all issues that you have encountered during your stay at our hotel. We also have some words to share with you and... More 

2 reviews
5 of 5 stars Reviewed December 20, 2014

The Icon 36 Hotel, just in the middle of the old town is an excellent hotel with a superb staff. We have been there twice and were both times imperessed by the friendlyness of the staff and their efforts to make you feel at home.They also assisted in making further travel plans. The rooms were great.

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Sydney, New South Wales, Australia
1 review
5 of 5 stars Reviewed December 17, 2014

My friend and I booked this hotel for our trip in Hanoi in Nov 2014 after read reviews from Tripadvisor. I was impressed with the services provided during our stay in this hotel. The staffs are very friendly and helpful from reception to bellboy. I would say Mr Thuy, a bellboy of the hotel, in particularly was very helpful and... More 

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Additional Information about Icon 36 Hotel & Residence

Address: 35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Icon 36 Hotel & Residence 3*
Number of rooms: 23
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Hotel Style:
#41 Best Value Hotel in Hanoi

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