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Icon 36 Hotel & Residence

#50 of 512 Hotels in Hanoi
Certificate of Excellence
35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
Hotel amenities
Best prices for: 1 room 1 guest
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Icon 36 Hotel & Residence
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Icon 36 Hotel & Residence
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93 reviews from our community

Traveler rating
    68
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    1
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11
29
17
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Quebec City, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed in icon 36 hotel 4 days. Everything was nice & clean. Our room was with view to street and balcony. Breakfast was good but for me I think they should have more time cause I wake up about late. One think I do really like in thoc hotel is staff. Just amazing. Beyond my expectation. Helpful, friendly they... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Been there many times with their amazing team, so sweet, so friendly. They make me feel like staying home with old friends. This is my best hotel in old quarter hanoi. I have to mention the halong bay trip I didthanks to their help. It was such a amazing time. Thank you Leah, Tom, Kelly and Thuy for everything. Don't... More 

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VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear.goldenshield Thank you so very much for taking the time to review Icon 36 hotel Hotel on TripAdvisor. I am thrilled that your experience of the hotel and staff was such a memorable one. It is terribly important to us that our guests and visitors feel at home whilst they are staying and feel they have a home to return... More 

Utrecht, The Netherlands
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed here in April 2015. The hotel is located in a nice, not too busy street with plenty coffee bars. The hotel is nice and clean. The rooms are spacious and comfortable. The breakfast downstairs is good and offers enough choice. The breakfast room though, isn’t very big and it’s a bit dark and warm in there. The hotel... More 

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VAN HIEN P, Guest Relations Manager at Icon 36 Hotel & Residence, responded to this review

Dear Mr. Albert, It is our pleasure to receive such a long and valuable review from you. That is great when you took much time to share you feeling about your stay in detail. You gave us deep thinkings, compliment us on everything, they are completely more important than anything else and encourage us always. Thank you much for your... More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights, nice hotel with great staff would are very willing to help you with anything you need. The kindly kept our luggage for 3 days while we went to sapa even though we weren't staying with them for a few days after we returned. Nice rooms, and a nice buffet breakfast of Pho noodles, hot and continental... More 

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VAN HIEN P, Owner at Icon 36 Hotel & Residence, responded to this review

Dear.Joanne O Thanks you so much for your feedback.I am delighted that you enjoyed your stay with us and sastified with our service as well as location of Icon 36 Hotel. Best wishes. Mr.Hien More 

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We don't often write a review but this hotel deserve it. Fantastic team. Very friendly, helpful and accommodating. Stayed there as a family of 3 kids and they make us feel staying home. Our kids had lot of fun with them around. Our room is great too. Big view to the street. We like it. Breakfast is good but ended... More 

Was this review helpful? Yes 1
VAN HIEN P, Owner at Icon 36 Hotel & Residence, responded to this review

Dear.xuezhang596 I am delighted to read of what a wonderful stay you had in Icon 36 hotel and thank you for taking the time to write a review on Trip Advisor. One again thanks for stay with us hope can see you soon. Best wishes Mr.Hien More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

My family and I visited Icon 36 for one night while in Hanoi and loved the place. Our booked family room was upgraded by the staff to the balcony side of the building which was much appreciated. The room was large, comfortable and modern. The best part about the hotel however is the awesome, friendly staff. They really went out... More 

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VAN HIEN P, Owner at Icon 36 Hotel & Residence, responded to this review

Dear.Brian E Thank you for taking the time to post a review following your recent stay with us and I am delighted to hear that you had an enjoyable stay with us and sastified with our room facilites and staff. Hope see you soon. Best wishes. Mr.Hien More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Spent 5 nights in total here and cannot rave about it enough.The room was spacious, lovely tidy condition, great bathrooms (love the bathtubs) and cleaned everyday.Great to have my own kettle for a cup of coffee in the mornings! But what made this place a real highlight for me was the staff, friendly and more than willing to go above... More 

Was this review helpful? Yes
VAN HIEN P, Guest Relations Manager at Icon 36 Hotel & Residence, responded to this review

Dear Jessica, I would like to send you warmest welcome from Icon hotel team. Thank you much for sendind us lovely words about hotel room and the staff. You are like a member of Icon family now. We wish we can treat you more than that and do not forget we are looking forward to seeing you all the time.... More 

San Diego, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After staying in similar priced hotels around South East Asia, Icon 36 was by far the best value for many reasons. It was very clean with a hip decor and in a great location in Hanoi. The bedroom and bathroom were large and there was plenty of space to lay your things out (something we didn't always find in SE... More 

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VAN HIEN P, Guest Relations Manager at Icon 36 Hotel & Residence, responded to this review

Dear Namaste74. Thank you for taking the time to share your experience. It is important to us to ensure that you enjoyed a comfortable stay. We are also motivated to keep up our good work from that. Best Regard, Customer Care Team. More 

Bridgend, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great price, lovely room, good breakfast and some of the nicest people working there that i've ever met. Couldn't do enough for us and always had a genuine smile on their face. Spent a long time telling us the best places to see and visit. If we went back to Hanoi we'd definitely stay here again.

Was this review helpful? Yes
VAN HIEN P, Owner at Icon 36 Hotel & Residence, responded to this review

Dear.Jenny P It has been our honour to have you stay at Icon 36 Hotel on your trip to Hanoi. Please allow me to take this chance to express our deep thanks for choosing our hotel, and also thank you for your time to give us such excellent review on Tripadvisor. Again, thank you for sharing the wonderful experience of... More 

Lismore, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Recently stayed 5 nights at Icon 36 Residence - Hanoi, with my 2 travelling companions and would would highly recommend staying here. Rooms very clean and comfortable. The staff would have to be in all my travels, the most courteous, helpful I have come across. Always smiling and asking if our stay and visit in Hanoi was going well and... More 

Was this review helpful? Yes
VAN HIEN P, Guest Relations Manager at Icon 36 Hotel & Residence, responded to this review

Dear Jenny Pilling, On behalf of Icon Hotel Team, I would like to send you warmest greeting. Thank you for your beautiful words, we did have a good time toghether because I can see your thousand smiles that you gave us every time you were at the lobby. They actually become our big pleasure and we just succeed on our... More 

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