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Icon 36 Hotel & Residence

3.0 of 5 35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
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Icon 36 Hotel & Residence
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22 reviews from our community

Traveler rating
    18
    4
    0
    0
    0
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2
6
5
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Indonesia
1 review
5 of 5 stars Reviewed yesterday NEW

Really enjoyed our stay there. The staffs are very friendly. We were late for breakfast but the staffs were kind to serve us some meals we can have for our breakfast. Also they helped us when we were about to check out. We also like the location, where we can find many restaurants and cafe.

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NC
Top Contributor
137 reviews 137 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Thought i had posted this review already but must not have. The family stayed here this summer for 8 nights and had a wonderful experience. Staff all the way around was very accomodating, food at breakfast was quite good and servie was tops. Always available to get taxis answer question and what not. We had friends from Hanoi so they... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

On our first day here in the hotel, the internet was ongoing repairs. My friend really needed internet and what they did was give us another connection at their own expense. Their free breakfast buffets are really delicious and competitive with the local foods in terms of taste. Customer service is superb. I printed my ticket at their lobby free... More

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Manila, Philippines
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay in Icon 36 hotel, specially the way people treat us, Tra, Thuong, Quan are people who helped us the most. Quan help us to pack our things carefully before our flight. They let us left our stuffs there for free. They were advising us about restaurant, places, taxi. They really treated us the best from their... More

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

They provide an excellent service which makes them outstanding from other hotels! Staff are friendly and they leave a very good impression of Hanoi. Very clean hotel and very nice breakfast and very friendly staff.

Was this review helpful? Yes 1
Ho Chi Minh City, Vietnam
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I never posted a review for any of the hotels I have stayed in before, but Icon 36 deserves a special thanks for their hospitality and the quality of service they provide. I have enjoyed a good breakfast, perfect location, and most important the friendly and kind staff: Kelly, Thuy , Phuong, Thao and finally the great Daniel, they were... More

Was this review helpful? Yes 1
Kaskinen, Finland
1 review
5 of 5 stars Reviewed 2 weeks ago

I spent in this hotel three nights and I came back for rest of my trip after three days in Halong bay. This hotel is absolutely value for the money spent. The whole staff especially Thao was so helpful and made my trip as succesfull as it was.

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1 review
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at Icon 36 ...The breakfast the bed and especially the staff thank you Daniel , Kelly and all the front office staff ,bellboys and special thank you to the beautiful afternoon /evening receptionist for all her help... kiaora ra :-)

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Bangkok, Thailand
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Super helpful, friendly and charming staff. A far cry of what's around Hanoi, really. Staff were tripping over themselves to help out, without expectations. Fantastic experience. The rooms were great too. Spacious and very comfortable, especially the beds, not the sinking kind. The wifi went down during my stay, but that couldn't be helped. No one's fault really.

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Batemans Bay, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This quality hotel goes the distance on the extras to make your stay a pleasure. We returned to stay between regional trips and felt like favourite guests by the time we left. Front of house staff are welcoming and ensure your needs are met, especially the lovely and business savvy Ms Tra. We had a trip to Sapa, Ha Long... More

Was this review helpful? Yes 1
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Additional Information about Icon 36 Hotel & Residence

Address: 35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Icon 36 Hotel & Residence 3*
Number of rooms: 23
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