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All 494 Hanoi hotels

Icon 36 Hotel & Residence

3.0 of 5 Hotel   |   35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
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Icon 36 Hotel & Residence
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Ranked #152 of 494 hotels in Hanoi
A recent review
5 of 5 stars reviewed yesterday
ChiVietnam Hanoi, Vietnam
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  • Reviews (139)
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139 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Hanoi, Vietnam
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

I have been travelling to Hanoi for the Business Purpose several times in a month and I always prefer to stay at the Icon 36 since last 2-3 years. It was earlier called Hanoi View Hotel. After changing to ICON 36 not only the service has improved but also the overall staying experience.... Now that they have started with the... More

Was this review helpful? Yes
Melbourne, Australia
13 reviews 13 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Icon 36 is located fairly centrally, and was a great intro to our stay in Hanoi. Not too far to walk to food and drinks and the markets. A little further to the lake and prison. Staff were friendly, polite and very well mannered, some staff had limited English which was difficult to get answers at times. The room size... More

Was this review helpful? Yes 1
Shanghai, China
11 reviews 11 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 16, 2014

Located a 5-10-minute walk from mamay bar street, Icon 36 seemed like an ideal location to start our Vietnam journey. It's also about 25-30 minutes from the lake, which was a beautiful place to relax in the afternoon and evening. Although most of the staff were very polite and friendly when we first arrived, one lady seemed tired and grumpy... More

Was this review helpful? Yes 4
Margaret River, Australia
11 reviews 11 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 6, 2014

I'm not usually one to write a negative review, but I really would hate for someone else to have the same experience! First let me start by saying the welcome was better than any 5-star hotel I've ever stayed at...however in hind-site this really was an up selling technique. As we checked in, we were asked to take a seat... More

Was this review helpful? Yes 4
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 5, 2014

The receptionist can speak proficient English,so I didn't face any communication problems here. Upon wake up, delicious buffet breakfast with a great variety of choices was ready for the in-house guests so that they would be energetic for the following activities. Also, all the hotel staffs are friendly and approachable. What had left the deepest impression is the surprise from... More

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2 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 5, 2014

The hotel is situated at the centre of the old quarter which provides much convenience to it's residents. Many cafes, souvenirs shops are just a stone's throw away. They also provide excellent customer services. The staffs are all very friendly and helpful. As the title mentioned, the hotel rooms are simple yet cosy and elegant! Definitely worth a recommendation for... More

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Top Contributor
134 reviews 134 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed June 21, 2014

We stayed here for 8 nights recently in a family suit. From the moment we checked in the staff at Icon 36 were amazing. No pressure to do any trips or anything. They asked and we said maybe and never pressured at all. Room was plenty big for family of four, AC unit did fine to keep room cool Not... More

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 6, 2014

Friendly and very helpful staffs with knowledge in english... love the room with reasonable rates... a walking distance to the night market and shopping street.... what else, they provide private car to the airport with half the price if took a cab! Amazing service that all i can say.... will come and visit these hotel again if im back to... More

Was this review helpful? Yes 1
Brisbane, Australia
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 27, 2014

A really nice hotel close to everything. The staff were really personable and always very accommodating to help answer our many questions. I really liked the breakfast, it was a nice mix of traditional, like pho, and western food; and the fruit was always really fresh. There was an option to order an omelette too. I liked going up the... More

Was this review helpful? Yes 1
pgh, pa
Top Contributor
92 reviews 92 reviews
40 hotel reviews
98 helpful votes 98 helpful votes
1 of 5 stars Reviewed April 22, 2014

I called to book a room here since ive stayed here at least 4 times before but under the original name. I was quoted a much higher rate than I saw through agoda. So instead booked through the site. Upon arrival I was shuffled off to a hotel across the street to a room with no window and really small... More

Was this review helpful? Yes 3
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Additional Information about Icon 36 Hotel & Residence

Address: 35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Icon 36 Hotel & Residence 3*
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Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
ICON 36 HOTEL & RESIDENCE is located at the heart of Hanoi in Bat Su. On one of the quietest streets in the Hanoi old quarter, a helpful and multilingual staff is on hand to assist you with anything you need. ICON 36 HOTEL & RESIDENCE is a nice blend of modern and traditional architecture with windows looking out onto the street and filling yours eyes with the sights of the Vietnam. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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