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All 502 Hanoi hotels

Icon 36 Hotel & Residence

3.0 of 5 Hotel   |   35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
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Icon 36 Hotel & Residence
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Ranked #51 of 502 Hotels in Hanoi
A recent review
5 of 5 stars reviewed yesterday
Charles K Bangkok, Thailand
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13 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bangkok, Thailand
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Super helpful, friendly and charming staff. A far cry of what's around Hanoi, really. Staff were tripping over themselves to help out, without expectations. Fantastic experience. The rooms were great too. Spacious and very comfortable, especially the beds, not the sinking kind. The wifi went down during my stay, but that couldn't be helped. No one's fault really.

Was this review helpful? Yes
Edmonton, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Hi all. i am just not the one who posts reviews often. But I did not hesitate to come here to tell everybody that the hotel we had in Hanoi is absolutely deverse the most beautiful words for their great job in making your trip become perfect. Since we stepped into the hotel, we immediately felt like home. Hotel staff... More

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Batemans Bay, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This quality hotel goes the distance on the extras to make your stay a pleasure. We returned to stay between regional trips and felt like favourite guests by the time we left. Front of house staff are welcoming and ensure your needs are met, especially the lovely and business savvy Ms Tra. We had a trip to Sapa, Ha Long... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Chose to stay here after reading very comments on internet, Overall it is good experience in a hustle and chaotic area like the Old Quarter. The room is spacious, clean and confortable. Computer equipped in room makes things easy (check mails, facebook, read news...etc). Staff is so helpful, speak good English. It is quite fun to see the street with... More

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Seremban, Negeri Sembilan, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

Stayed for 8days and it was confortable with good services. The staffs were extremely kind and helpful.The Hotel is located in the center of the old quarter where we can go by walk to visit many places

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Cagayan de Oro, Philippines
Top Contributor
52 reviews 52 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel for 5 days in June 2014, and came back again after we finished our Halong Bay tour. Everything was great, the hotel is very clean, no bugs/roaches. The breakfast was awesome, it's a buffet, we really liked it. The staffs were really friendly and helpful esp. the bellboy who was catering to all our request... More

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VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear Sherry L, Firstly, thank you so much for posting a review on Tripadvisor sharing your recent stay at Icon 36 hotel & residence. It is such a gorgeous encouragement for us. Please be ensured we would keep our service and improve ourselves day by day to deliver the best service and best experience to our valued guests. Secondly, We... More

Baton Rouge, Louisiana, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 nights in September on 5th. Just wanna say this hotel is well located in the Old Quarter. Everybody seemed very energetic, helpful and so friendly. They made me feel like home when I just stepped in the hotel. I will remember all of them

Was this review helpful? Yes 2
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear ThanhGreen, We would like thank you for recommending our hotel. It was great to know your time in Hanoi and in hotel was memorable and you felt like at home. That is also our aim to bring every and each guest the most memorable experience and distinguished friendly service. Once again, our most sincere thanks for your nice feedback.... More

Liverpool, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for the last night of two weeks travelling round Vietnam as a young couple, 2nd place we had stayed in Hanoi and very glad we tried Icon 36. Staff were extremely helpful and offered lots of information and suggestions on where to eat, getting to the airport etc. Hotel is located on a busy street near other hotels... More

Was this review helpful? Yes 1
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear Ms Jen B, That was absolutely great to hear your compliments about our hotel. It is even better to know that almost every aspect and effort from our hotel was recogniged. We are happy to know that you did enjoy your time traveling in Hanoi generally and staying at our hotel particularly. We truly wish to have a chance... More

Lincoln, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was lovely! It was our first hotel in Vietnam and the staff were so so helpful. The room was clean and modern! This hotel is right in the centre and easy to get to the shopping streets and Hanoi lake. Breakfast was also very good, and well priced. Thank you to the hotel for a good stay!

Was this review helpful? Yes
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear Camilla E, First of all, I would like to be on a half of Icon 36 hotel to say thank you for taking your valuable time recommending us on Tripadvisor. Thanks to your generous kind words, we will have a great motivation to keep on doing good jobs at the hotel. Secondly, We feel very happy to know you... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is the hotel that we chose during the time in Hanoi, We had a long flight between transits and transit so we really needed a shower and a quick nap. The hotel reception was good enough to reckon that and let us check in by the time of arrival (before checking in time at 2PM). It is highly appreciated.... More

Was this review helpful? Yes
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear Mr Daniel C, Firstly, I would like to say a big thank to you for spending your valuable time recommending our hotel on Tripadvisor. Secondly, I am very happy to hear that you did enjoy your trip in Hanoi generally and in our hotel particularly. It is also great to receive your compliment on our FO team. I hope... More

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Additional Information about Icon 36 Hotel & Residence

Address: 35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Icon 36 Hotel & Residence 3*
Number of rooms: 23
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