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Icon 36 Hotel & Residence

35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
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Best prices for: 1 room 1 guest
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Icon 36 Hotel & Residence
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Icon 36 Hotel & Residence
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70 reviews from our community

Traveler rating
    55
    11
    3
    1
    0
See reviews for
7
22
10
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
20 reviews 20 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I decided to stay in Hanoi, but my current hostel was booked, so I walked down the street checking for availability. The manager of Icon 36 met me in the lobby and showed me a room, and then offered me a reduced price. I left to look at other places, and when I came back, she dropped the price again,... More 

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Kuala Lumpur
Top Contributor
56 reviews 56 reviews
50 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

During our recent trip to Hanoi, my friend and I chose this hotel as it had good reviews. Here's our review of the place: Rooms: - Two twin beds - Air-conditioned, TV, kettle, fridge, hairdryer and safety deposit box available - Shampoo, shower gel, soap, toothbrush and toothpaste, cotton buds and comb available in the bathroom - Free Wifi available... More 

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State of Bremen, Germany
2 reviews
5 of 5 stars Reviewed 1 week ago

stayed at the hotel for four nights in january 2015. Perfect location in the middle of the old town of hanoi. Crowded, shops all around, allways nice to take a walk and to experience the atmosphere of this quarter - but quiet at night for a good sleep. Nice little hotel, room (double with balcony) big enough, good standard with... More 

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Beijing, China
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay here for two nights. The location is excellent for walking about, and it was quieter at night. The staff were the best part of this hotel, and were always extremely helpful (One exception: perhaps too busy to know what's open around town during Tet - not a major offense) and cheerful. Overall a very decent place... More 

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Hobart, Australia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel got a golden location that making exploring around very convenient, and there were also a lot of good restaurants nearby (the breakfast was a little bit mediocre thought). For around $30 the room was quite ok, with adequate equipments. But somehow, I wished that I could see more smiles from the staffs working here.

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Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

You have to stay at Icon 36 if you are visiting Hanoi! Its in a great location, the rooms are so nice, modern and clean with an amazing buffet breakfast every morning. Most importantly the staff honestly make the hotel. The really go above and beyond the expected service. They have unlimited patience and will do absolutely anything for you,... More 

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Hong Kong, China
Top Contributor
95 reviews 95 reviews
43 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel sent us message immediately once i booked it via agoda asking if i need transportation. when i arrived at the airport i couldn't find anyone picking me up. the driver was at least 20 mins late. but it was not the hotel's problem. the receptionist acknowledged that and upgraded our room. the hotel is at the center of... More 

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2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel for our 3 days in Hanoi and it is by far the best hotel we stayed with in all of Vietnam and such a good price. Very clean and modern and the staff are so friendly and also fluent in English. We arrived after a long day of flying and as soon as we checked... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2015

This is my second time coming back to Hanoi. The city is still very exciting and not much different from 2 years ago. I picked the hotel Icon 36 because of its location and value for my budget. Daniel at the reception delivered great help for me. Location is very wise, not on a too busy street but still close... More 

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VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear Dexter_Columna, We would like to thank you so much for your recent stay and your review on our hotel. It is lovely to know that you did enjoy our hotel and services. We are very happy to be recognized by the customers to be friendly, helpful and be a part of your enjoyness. We would love to welcome you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2015 via mobile

i went to hanoi for internship program for 1 month. so i felt i was impreesed with the kindness of hotel staff. and all of service are good for me such as breakfast, cleaning, loundry and etc. if i go back to hanoi, i have to stay in icon36 hotel.

Was this review helpful? Yes 1
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear 철수 정, First of all, we would like express our most sincere thank for your great comment. It is even better to know that you are happy with your service during your studying time in Hanoi. We also thank you for recommending us to other customers. We wish you all the best and would love to see you when... More 

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