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Hong Ngoc Hotel

Hang Thiec str | Old quarter, Hanoi 1000, Vietnam
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66 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
181 reviews
180 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed November 21, 2015 via mobile

We stayed at the Hong Ngoc 5 Hotel for 2 nights during a recent trip to Vietnam. We would recommend this as a good place to stay in Hanoi if you’re after somewhere comfortable and clean to stay not too far from the old quarter. ROOM • Our room was large, clean, and comfortable. • The décor & furnishings were... More 

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Thank ShaneAndRobbie
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 19, 2015 via mobile

We had a bad experience here with some very rude staff members acting arrogantly and at times slightly aggressively towards us. Hopefully this is not a representation of the whole chain of hotels. Also they have a system of recommending you certain types of taxis, tours and restaurants which they likely have some reciprocal relationship with. Watch the double standard... More 

Helpful?
Thank TimAustralia211
Hongngochotelgroups, Sales & Reservation executive at Hong Ngoc Hotel, responded to this review

Dear guest, Thank you for your feedback Please inform us which Hong Ngoc hotel you stayed so that we can punish our staff and make good our hotels' shortcomings Thanks & Best Rgards Ms Thuong Dao More 

Travelers are raving about these Hanoi hotels

Calgary, Canada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 18, 2015

Stayed at this hotel as part of a tour from Hanoi to Ho Chi Min. Very nicely decorated hotel, the lobby area is surprisingly so. The rooms, we stayed in two different ones, tend to be odd shapes and cramped, but the that's just the nature of the older buildings in these neighbourhoods, part of the charm! The location is... More 

Helpful?
Thank TravelAndrew83
Hongngochotelgroups, Sales & Reservation executive at Hong Ngoc Hotel, responded to this review

Dear guest, Thank you for your feedbacks We are always appreciate our customers’s reviews. As you know, because of the limited area in the old quarter, our Hong Ngoc Hotel was constructed in that way. Sometimes we are reluctant to keep rooms for big groups in two different wings(of the same hotel).We are very glad to get your understanding We... More 

Brisbane, Australia
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 8, 2015

This three star hotel boasts the services of a four star hotel. As soon as you arrive your greeted at the taxi, the door is opened for you both with the taxi and the door to the hotel. Your luggage is taken upstairs for you and you are served drinks on your arrival. These little things go along way to... More 

Helpful?
Thank Maretta M
Hongngochotelgroups, Sales & Reservation executive at Hong Ngoc Hotel, responded to this review

Dear Mr Maretta M, Thank you so much for chosing to stay at Hong Ngoc Hotel Our appreciation is an encouragement for us to complete our service more and more We hope to serve you another time in the near future Thanks & Best Regards Ms Thuong Dao Sales & Reservation Dept More 

Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 15, 2015 via mobile

Locate in the central part of Hanoi and old quarter , just only a few minutes walk to Hoane Kiem lake and water Puppet. Good wifi and free computer and lovely local and western served buffet breakfast ! Room is little bit small but convenience !

Helpful?
Thank James B
Salisbury, United Kingdom
Level Contributor
264 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
4 of 5 stars Reviewed February 22, 2015

Looking for somewhere reasonable to eat we came across this place as we strolled along. It looked very inviting from the outside. We perused the outside menu, closely observed by the staff inside. They had the good sense to leave us to make up or own minds. Quite often staff spoil things by trying to make up our minds for... More 

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Thank tim252
Caloundra, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 23, 2014

This is an excellent 3 star hotel with 50 or so rooms in a convenient location. We found all the staff polite, welcoming and very obliging- yes some have limited English and thats to be expected. There's a room with some exercise equipment,sauna, computers, free Wifi, bar and restaurant. We were in a suite which was extremely spacious - sitting... More 

Helpful?
Thank ReneMontvilleQld
Durham, North Carolina
Level Contributor
404 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 stars Reviewed August 11, 2014

We stayed in this hotel for several nights while we explored Hanoi. It is located just a few minutes walk from the Hoan Kiem lake and the old district. So a very good location. Staff in the hotel is very kind. English is so-so. They do only have one small elevator. Which is not enough for all the guests. Taking... More 

Helpful?
Thank Kaat88
Auckland, New Zealand
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 16, 2014

This hotel is hidden amongst shops and when arriving didn't even realize we were there. Lovely welcome, with a map given to us and recommendations on where to go locally. Bar/restaurant staff were friendly and food was great. Our room was cute, clean and wonderfully furnished. Only negative was the aircon was a bit iffy BUT we loved the staff... More 

Helpful?
Thank Ricroch22
Vancouver, Canada
Level Contributor
133 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed May 24, 2014

Stayed here for 2 nights with a group tour. The hotel is hidden in-between twisty roads that all look the same from first glance. This hotel is located on "toy street", you wouldn't even know there was a hotel there. The location itself is not bad. Within a few minute walk to the river side, close to lots of shopping... More 

Helpful?
Thank raspberryd
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