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Downtown Hotel

1-3 Hang Phen Str, Hanoi 10000, Vietnam (Formerly Gold Sun Hotel)
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1 room 1 guest
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26 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (26)
  • Mar-May only
    (12)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (3)
  • Dec-Feb only
    (5)
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Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 22, 2015

Relatively cheap hotel but not great. A lot of stairs which i didn't think would be a problem but we weren't offered help when we arrived to carry our bags up. The room was ok, but did feel a bit unclean, and the bath tub badly leaked. Also a smell of smoke for some reason. An ok hotel for the... More 

Was this review helpful? Yes 3
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 14, 2015

The hotel is located in the old quarter and is pretty close to everything and most things are in walking distance. All of the staff we met were friendly and tried to help us as much as they could. We were located on the third floor and as previously mentioned there is no elevator. They did help with the bags... More 

Was this review helpful? Yes 12
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 14, 2015

The hotel is fine! The only minor point would be the amount of stairs you have to walk to reach your room. Breakfast is provided and included! The staff is friendly and the in-house travel agency provided us with some good information and trips!

Was this review helpful? Yes 12
Parkwood, Australia
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed May 12, 2015

The hotel is pretty cheap. The Staff were nice. No lift, so we had to walk up and down the stairs all the time. The stairs smelled of cigarette smoke, which came up the stairwell from downstairs and not much ventilation to get rid of that smell. The room was clean and big. We got a balcony, which was good.... More 

Was this review helpful? Yes 10
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed February 15, 2015

We stayed here for 2 nights when we first arrived in vietnam. The hotel itself was fine and the manager and her husband (who runs travel shop next door) were both lovely and helpful. However, I had 3 gold rings stolen from my wash bag during my stay. All other valuables we had locked up or with us, but I... More 

Was this review helpful? Yes 5
Tel Aviv, Israel
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 18, 2014 via mobile

Was addressed here by Kangaroo Hotel after we asked them for a room with a harder and better mattress. Double room is $14 and was clean and comfortable. We were in room 303 (top floor) and enjoyed the view from the window. Staff is nice and helpful. Breakfast is included and similar to the one offered by most hotels (though... More 

Was this review helpful? Yes 16
California
Level Contributor
250 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed August 4, 2014

For a place to crash and escape the heat at a low price - it's just right. Good location. Clean enough. A/C worked well, but dripped a lot of water. Cable TV with 3 movie channels. Didn't try breakfast, so don't know...

Was this review helpful? Yes 26
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed August 1, 2014 via mobile

Really nice family. Great rooms with ac,wardrobe, fridge and kettle. It was like a little home for us in our gap year. The breakfast included was from a set menu but was all made fresh for you and was good sizes. Would recommend this place to anyone. Thankyou

Was this review helpful? Yes 25
goldsunhotel, Manager at Downtown Hotel, responded to this review

Dear Mss Lyndsey G Thank you very much for sharing your review on TripAdvisor. We are very happy that you have enjoyed our service and really make your stay a memorable. We are looking forward to welcoming you, your friend next visit HaNoi Yours sincerely More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 8, 2014

We were moved to this hotel when the place we originally booked stuffed up our booking, and I'm glad we were. Our room and bathroom were both very spacious and clean, air con works amazingly. The breakfast was awesome and you got some variety. Staff weren't particulary helpful, just quiet people which is fine. Located in the main area of... More 

Was this review helpful? Yes 22
Pai, Thailand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 31, 2014

I stayed in this hotel for 3 nights. It is in a great location in the middle of the old quarter but quiet once inside. Good air con makes for a decent sleep and the bedrooms are well equipped. Breakfast included and staff were helpful without being too pushy which is nice.

Was this review helpful? Yes 23
goldsunhotel, Manager at Downtown Hotel, responded to this review

Thank you for taking time to share you experience after staying with us on TA website. We are glad to hear that you had an impressive stay in our Hostel. I will share your wonderful feedback with my staff as I’m sure they will be very encouraged by your compliment. Once again, thank you so much for your great review... More 

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