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Mai Charming Hotel

29 Hang Bong Str, Hoan Kiem District, Hanoi 1000, Vietnam (Formerly Mai Charming Boutique Hotel)
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1 room 1 guest
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115 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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    (115)
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    (17)
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    (39)
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    (47)
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Santa Cruz de Tenerife, Spain
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The hotel is very charming as its name says, very clean, and the best part of the hotel is the staff, they are very friendly and kind. The breakfast is ok, there's no variety but it was good. The rooms are small but we are happy with ours 'cause we spent all time visiting Hanoi so we only used the... More 

Was this review helpful? Yes
Mai Charming B, Cathy-Sales Manager at Mai Charming Hotel, responded to this review

Dear Our Valued Guest, Thank you so much for taking your time to review Mai Charming Hotel on Tripadvisor. I am so delighted to read such review and pleased to know how much you enjoyed your stay with us. We continuously to strive to provide an exceptional service to all of our guests and your compliments are definately a motivation... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 3 nights in the hotel, basic and small room and even with a possible upgrade we decided to keep the small one, we did not spend much time in the room anyway. Tv did not work well but not what you come to Vietnam for. Breakfast was not great but ok. Best was location and very friendly an... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

Mai Charming is a very nice hotel in a good neighborhood in Hanoi. The rooms are not that big, but are very clean with nice and fancy bathrooms. Breakfast is excellent, fresh fruit and plenty to choose from the menu, for example scrambled egg or pancakes. Moreover, the staff is very friendly. Jacky, the general manager, is there for his... More 

Was this review helpful? Yes
Mai Charming B, Cathy-Sales Manager at Mai Charming Hotel, responded to this review

Dear Our Valued Guests, We feel absolutely happy to receive your brilliant feedback on this website, which strongly encourages our working spirits. It was our honor to welcome and assist you and your family during the stay at Mai Charming Hotel. In addition, we thank you for recommending Mai Charming Hotels to the upcoming guests. Your truthful review is valuable... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Firstly some context. We had just arrived from a late flight and wanted to sleep. We had booked in advance and thought we had a large bed but did not. Skip to the end for a shorter version..... I would like to point out the staff are very helpful, friendly and attentive but pictures are a little misleading. The lady... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I have to thank a wonderful staff member,Tran Hoa at Mai Charming Hotel, Hanoi. She assisted me when I was lost and sorted out the confusion of my original hotel's address. After four days at different hotel, I booked a room for my last 2 nights in Hanoi at Mai Charming because of Hoa's intitial helpfulness towards me. My room... More 

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Melbourne, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in Mai Charming in a Deluxe Twin room. The Staff were all Lovely, very helpful and able to communicate in English easily, this made my stay very easy and enjoyable. The Hotel is in a great location in the Old Quarter, and has all of the essentials required. The rooms are clean and nice, mine was quiet so... More 

Was this review helpful? Yes
Mai Charming B, Cathy-Sales Manager at Mai Charming Hotel, responded to this review

Dear our valued customer, We sincerely thank you for choosing Mai Charming Hotel for your recent stay in Hanoi, and we are highly glad to know that our expectation has been exceeded. On behalf of the whole staff, we are grateful to you for the wonderful comment being presented here, which meaningfully encourages and supports us on our way of... More 

Blenheim, Marlborough, New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had three nights staying at this hotel. The staff were among the friendliest and most helpful we encountered in our three weeks in Vietnam. Nothing was a trouble for them. Jackie at the reception is a star. He booked all our trips and transport for the remainder of our holiday. Sapa, Halong Bay, Hoi An, Da Nang, Nha Trang... More 

Was this review helpful? Yes
Mai Charming B, Cathy-Sales Manager at Mai Charming Hotel, responded to this review

Dear our distinguished guest, This is a short but neat and delightful evaluation that truly makes us pleased and praised, and we can say that it’s exactly what we have been striving for, simply, your genuine satisfaction. Amazingly, we feel like we have won an honorable prize when you became happy in every way at Mai Charming Hotel. Sincerely, we... More 

Hanoi, Vietnam
1 review
5 of 5 stars Reviewed July 22, 2015

My friends came from other countries always stay here, highly recommended for travelers. The staff were super helpful and kind, they arrange all kind of services, we booked all our Vietnam travel tour from their desks, reasonable price, the car picks up right at hotel door step. The room is clean, and the hotel is right in the central of... More 

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A TripAdvisor Member
5 of 5 stars Reviewed July 21, 2015

Excellent service provided from greetings to tours information. The rooms are clean and comfortable, I'll give 5/5 for the cleanliness. It's convenient to walk around the city too. Would definitely come back for our next visit. Thank you for the service rendered! X

Was this review helpful? Yes
Mai Charming B, Sales Manager at Mai Charming Hotel, responded to this review

Dear our valued guest, Thank you for taking the time to post your review on the site following your stay with us and I am thrilled that you had a very special experience with us on your stay . It was our great pleasure taking care of you. I am so pleased that you liked your room the staff and... More 

Jakarta, Indonesia
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 21, 2015

First of all, they kindly arrange a pick-up service from train station at 4AM in the morning! Although the reservation is not 24 hours, the staff still picked us up early in the morning and make sure that we get on the right taxi with right cost (the staff afterwards waited for us in the hotel). Also, since we arrived... More 

Was this review helpful? Yes
Mai Charming B, Sales Manager at Mai Charming Hotel, responded to this review

Dear Deadesu, Thank you so much for taking the time to review the Mai Charming Hotel on this side. I am most proud of my team and it really is without them that nothing could be achieved and we wouldn’t have the pleasure to read such wonderful reviews like yours. The staff are highly motivated by great service though with... More 

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