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Hanoi Serene Hotel

Travelers' Choice award winner
3.0 of 5
Hotel website
10c Yen Thai Str.., Old Quarter | Hoan Kiem District, Hanoi 0084, Vietnam
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1 room 1 adult
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Hanoi Serene Hotel
Hanoi Serene Hotel
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1,145 Reviews from our TripAdvisor Community

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Sydney, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The quality of this hotel came a big surprise to me. This quality is defined by the amazing customer service, complimentary breakfast, large rooms (I stayed in the superior double bed room), friendly staff, and convenient location which is about a 5 minute walk from the old quarter. If anyone is planning to stay in Hanoi and is looking for... More 

Helpful?
Thank ttynwa
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed for 5 nights and the customer service was superb, housekeeping was great, rooms were great (good condition,very clean, good Wifi), breakfast staff was great, location was good. Breakfast was served in a room downstairs from the hotel - there was a breakfast menu and food was cooked to order by some very cheerful kitchen staff. The noodle soup... More 

Helpful?
Thank Nicola B
Brooklyn, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Tucked away location off on a nook of a street off the main stretch. Great service and pretty big rooms for Hanoi! If you're staying there for less than a week, you'll be more than satisfied. ONLY BAD THING I can reference is that the walls are paper thin. I couldn't hear the street noises, but I heard a guy... More 

Helpful?
Thank bjornon
Glasgow, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 5 nights. All the staff were friendly and helpful in particular Anna and Mina when we needed to change money, arrange a taxi or make a restaurant booking. The rooms were clean and the toiletries were replaced every day. The breakfast was the highlight the omelettes were amazing!

Helpful?
Thank star5_11
Calgary, Canada
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Hanoi Serene Hotel for only 1 night before our Halong Bay cruise, and our only complaint was that it was too short! We arranged a hotel taxi to pick us up at the airport and our driver was waiting promply for us outside of the arrivals. The hotel is down a tiny "street" with all the bustling... More 

Helpful?
Thank CalgaryTravelBug123
Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel room was basic but cosy with clean toilet. The hotel is right in the centre of the old quarter with cafes, street food, galleries, shopping and attractions within walking distance. Liked the hospitality of the front line staff best. Felt that they really took the effort to make us comfortable during our stay. The reception staff recognised us... More 

Helpful?
Thank MH L
London, United Kingdom
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in Hanoi Serene Hotel for 2 nights in early January. This 3 star hotel, located very centrally in Old Quarter of Hanoi, has an extremely friendly and helpful staff. The team has made everything they can to make our stay easier and more pleasurable. I can say that the team had probably the best customer attention among c.20 hotels... More 

Helpful?
Thank ONUR C
Singapore, Singapore
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a quick stopover in Hanoi for 2 nights. Staying at Serene Hotel is like staying at a friend's place. With only 14 guest rooms, the staff know each and every guest by name, and go all out to make guests feel so welcome and at home. Thanks!

Helpful?
Thank livingourlives
Berlin, Germany
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I had a great time and stay at Serene Hotel in Hanoi. Rooms are clean and comfy and it is located close to the city centre. Especially the friendly and welcoming team, did make my stay so special . Thank you so much <3

Helpful?
Thank HenaBerlin
Sydney
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I stayed a week at the Serene Hotel. Rooms were great, location was excellent and the staff were sensational. Anna and Rose looked after us booking tours and providing great local knowledge about fun restaurants. When we departed for the night train to Danang a member of the team came with us and saw us safely to... More 

Helpful?
Thank BalmainBugs33
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