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All 506 Hanoi hotels

Hanoi Serene Hotel

3.0 of 5 Hotel   |   10c Yen Thai Str.., Old Quarter | Hoan Kiem District, Hanoi 0084, Vietnam
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Ranked #10 of 506 Hotels in Hanoi
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732 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Make sure You get One of the renovated rooms. We First stayed in room on 8th floor. Later we moved to 7th where the bathroom was much better. I would recommend everyone to pick this hotel. Great service, good location, clean and very attentive personnel.

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Hanoi Serene is located in the heart of the 'Old Quarter' in a bustling laneway. Its at walking distance from all the cultural hot-spots of Hanoi.The staff at the hotel provided the best customer service, forever smiling, and instantly helpful. Always made it a point to address us by our names and genuinely caring for our well being. Not only... More

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Brisbane, Queensland, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my second time staying at the Serene Hotel in Hanoi, and it was just as amazing as I remembered. I was here back in 2012 for a university trip and was blown away by the overwhelming friendliness of the staff. I couldn't NOT come back here this time. Emily, Hannah remembered me from my first stay here, and... More

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Brisbane, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I will start of by saying that the staff for Hanoi Serene are some of the best people my partner and I have met in Vietnam. They gave us a quick run down of Hanoi, its sights, its food and assisted with our trip to Halong Bay. For this, I believe they deserve an excellent rating. Other merits for the... More

Was this review helpful? Yes 3
Darwin, Australia
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had four nights here and for the price we paid you couldn't ask for better. A little tricky to find at first in a lane off Dinh Liet St in the old city, but it is close the top of Hoan Kiem Lake and therefore quiet and yet handy to everything. Once located you'll be fine. Reception staff were... More

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Christchurch
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have just had a wonderful 8 nights at Hanoi Serene hotel, the room was large and spotless, the staff friendly and always welcoming. The position is perfect if you want to stay in the old quarter. The manageress Emily made us feel like family, all the advice they gave us was spot on and they really made our stay... More

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Ollon
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My time in Hanoi was super good thanks to the team at the hotel! It's a super nice place that I will recommend to all of my friends who will visit Hanoi! All the staff was super nice, attentive and helpful and the room was perfectly clean! The location in a quiet street (a miracle in Hanoi!) is appreciate!

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London
Contributor
16 reviews 16 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a small hotel in a side-street without cars though a morning market and motorbikes galore. From beginning to end we were so well looked after here by Emily and all the other staff. They were friendly, charming and very efficient in organising trips for us to Halong Bay and Sapa and getting to and from airport, train station... More

Was this review helpful? Yes 1
Scotland
Reviewer
5 reviews 5 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights prior to our Halong Bay trip & I am so glad we did. The staff here are an absolute credit to the hotel. Friendly, helpful, polite, caring...the list goes on. Emily in particular was a star! To start our trip with such service meant nothing compared the rest of our trip! Location is great... More

Was this review helpful? Yes 1
edinburgh
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for only a night when I was in Hanoi, but it was great. The staff at reception are extremely friendly and helpful and gave us so much advice on places to go eat and see. The room was also excellent, large with big bathrooms. I would definitely recommend staying here!

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Additional Information about Hanoi Serene Hotel

Address: 10c Yen Thai Str.., Old Quarter | Hoan Kiem District, Hanoi 0084, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Serene Hotel 3*
Number of rooms: 14
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