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Angel Palace Hotel

#44 of 523 Hotels in Hanoi
Certificate of Excellence
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173 HangBong Street, Hoan Kiem District, Hanoi, Vietnam
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Best prices for: 1 room 1 guest
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374 Reviews from our TripAdvisor Community

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Traveler rating
    279
    85
    7
    3
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165
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19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
  • All months
    (374)
  • Mar-May only
    (89)
  • Jun-Aug only
    (97)
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There are newer reviews for Angel Palace Hotel
See the most recent reviews
Sydney, Australia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 6, 2014

The staff were very welcoming and willing to help in any way. The hotel was very clean and pretty inside. The traffic outside was huge and hard to drown out. The sofa my daughter slept on was hard and to fix we did with numerous quilts. The front office manger was so helpful and his English was great easy to... More 

Was this review helpful? Yes
Angel P, Manager at Angel Palace Hotel, responded to this review

Dear Guest, You definitely must come back and stay with us as it would be our pleasure to welcome you to Angel Palace Hotel. Thank you for taking the time to share your value experience about your stay at Angel Palace. We are all very passionate about what we do here at the hotel and it is our priority to... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 28, 2014

Well worth your money! We were greeted in our taxi with an umbrella and someone to take our bags. Once we entered we were offered a juice and checked in quickly. Service is amazing and always with a smile and the hotel is super clean. We initially booked one night and were going to explore a bit and see what... More 

Was this review helpful? Yes 2
Angel P, Manager at Angel Palace Hotel, responded to this review

Dear Guest, Thank you for your review and it is so nice to hear that you felt that everything was perfect during your time with us. I am pleased that you liked your room that the service was the best that you have ever experienced, the staff helpful and that you would recommend the hotel and plan to come back.... More 

Auckland, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 21, 2014

My sister and I stayed at this hotel, on our recent stay in Hanoi. All the staff provided excellent service with a smile. The night manager Louis arranged a swift room change when our night light was problematic. The manager Mr Hal arranged suitable tours to Halong Bay and Sapa, both tours were the highlight of our trip. Leanne &... More 

Was this review helpful? Yes
Angel P, Manager at Angel Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to post a review on the site following your stay with us and I am thrilled that you had such a memorable stay and you felt that Angel Palace was like no place you have ever stayed before and that it is truly special. I am so pleased that you liked the... More 

Port Vila, Vanuatu
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 19, 2014

We had a bad trip in Vietnam , but every time we came back to this Hotel and were greeted by the excellent staff, with there smiles and friendly manners. I couldn't fault this Hotel. The breakfast was good by me , I like Asian food and the quality of that was the best and the western food was good... More 

Was this review helpful? Yes 1
Angel P, Manager at Angel Palace Hotel, responded to this review

Dear Guest, Thank you for sharing your very complimentary comments about Angel Palace Hotel on the site and we are thrilled that you have now found a new number 1 hotel. I am delighted that you had an enjoyable and memorable stay with us and appreciated our little gem. It is a very special little hotel and we are very... More 

New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 18, 2014

My sister and I chose the Angel Palace after looking at reviews on Hotel.com and this hotel exceeded our expectations. It looked great in the pictures but the best part was the staff. They bent over backwards and more to help us. Before heading to Halong Bay (which they arranged) we had half a day to wait and they kindly... More 

Was this review helpful? Yes 1
Angel P, Manager at Angel Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to post a review on the site following your stay with us it is very rewarding to hear that you felt the hotel was outstanding and that you loved your experience, that the team were exceptionally warm, gracious and attentive and that we were able to assist with all aspect of your... More 

Sydney
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed October 17, 2014

My husband and I stayed at Angel Palace for 4 nights at the start of our adventure in Vietnam and it exceeded at our expectations. The staff were absolutely wonderful, helping in any way they could and every single one of them always had a smile to great you. Our Executive Suite was huge, clean and beautiful with a great... More 

Was this review helpful? Yes 1
Angel P, Manager at Angel Palace Hotel, responded to this review

Dear Guest, Thank you so much for your review following your stay for your birthday this year and we certainly enjoyed participating in the celebrations. I am thrilled that you felt that you could not have made a better choice and that you had a very memorable time and enjoyed your birthday cake surprise at reception. I do hope that... More 

Copenhagen
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 16, 2014

We stayed 3 days on Angel Palace Hotel and really enjoyed our stay. The hotel is situated close to the ancient town of Hanoi (10 min walk). The hotel staff was really helpful with purchasing of train tickets, Halong Bay Cruise and traveling tips in general. We stored our luggage while trekking 2 days in Sapa and during our 3... More 

Was this review helpful? Yes 2
Angel P, Manager at Angel Palace Hotel, responded to this review

Dear Guest, Thank you for your review and it is so nice to hear that you felt that everything was perfect during your time with us. I am pleased that you liked your room that the service was the best that you have ever experienced, the staff helpful and that you would recommend the hotel and plan to come back.... More 

Auckland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 14, 2014

This is a wonderful hotel which we recommend highly. We stayed during our visit to Hanoi on a recommendation from a friend. The hotel was spotless and the rooms really comfortable. The staff could not have done more to make our staff really enjoyable. I was silly enough to leave my cell phone behind in the room when leaving for... More 

Was this review helpful? Yes 4
Angel P, Manager at Angel Palace Hotel, responded to this review

Dear Guest, It was our great pleasure to look after you on your recent visit to Angel Palace Hotel and thank you for your very positive review which we greatly appreciate. I am so pleased that you felt everything was perfect and that you received a warm welcome and enjoyed our stay. So nice to hear that you loved your... More 

Perth, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 13, 2014

We really enjoyed this hotel even though only there a couple days. Friendly staff, good location, good choice for brekkie and the most comfy bed of all our Vietnam hotels, according to wifey.. Will definitely stay again when we re-visit Hanoi.

Was this review helpful? Yes 1
Angel P, Manager at Angel Palace Hotel, responded to this review

Dear Guest, The Angel Palace is our little jewel and we take great pride in it. We want all our guests to feel that they are at home away from your and I am pleased that you found us both homey and elegant. I am delighted that you were well looked after and that we took care of everything that... More 

UK
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed October 12, 2014

We read lots of stories about hotels overbooking and sending you to an alternative when we were researching our trip and this is exactly what had happened here. The story - the family staying in the room reserved for us had to extend their stay as their child was taken to hospital and the hotel staff could not reach them.... More 

Was this review helpful? Yes 3
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