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Galaxy Hotel Hanoi

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1 Phan Dinh Phung St. | No 1 Phan Dinh Phung Street, Hanoi, Vietnam
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35% off room rate
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Galaxy Hotel Hanoi
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Galaxy Hotel Hanoi
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87 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tumby Bay, Australia
Level Contributor
120 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed March 26, 2015

The Water tower proved to be a good landmark if you wanted to go by foot to explore the market, Chinatown or waterfront area's nearby. The staff were welcoming with the correct key whenever you walked in, they must have good memories as we were a tour group of 25. As other posts have mentioned the bus was conveniently able... More 

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Quynh M, Người quản lý at Galaxy Hotel Hanoi, responded to this review

Dear Mrs Tumby Bay, First of all we would like to say thank you for speding your time stay at our Hotel. We are very happy to welcome you during the time you stay here. Your commend on TripAdvisor is very important to encourage our service better than more and more. Once again we hope we have another chance to... More 

Tokyo, Japan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 24, 2015

I was at Galaxy for 4 nights during my 3-week long birthday trip around Asia with very good friends. Due to this the staff upgraded me to a corner suite which i enjoyed it so much. Lovely breakfast at Street Side Cafe, try out the Pho (beef noddle) as the dish actually originated from Hanoi. Location is fantastic, not to... More 

Was this review helpful? Yes 1
Quynh M, Người quản lý at Galaxy Hotel Hanoi, responded to this review

Dear Ken T. On be half of Galaxy Hotel' Management and all our staffs we would like to say thank you to you have nice time to stay at our Hotel. Do hope we have chance to welcome you again at our Hotel in the near future. With my best regards, Truong Quynh Mai More 

Emirate of Dubai, United Arab Emirates
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 23, 2015

By far, the best independent hotel that I have stayed at in Hanoi. The rate was very reasonable for a spacious room that could easily fit 3 people or more. The frontline staff were very sweet and always smiled. I was very much impressed by their friendliness and genuine care for guests (which is rare to find in Hanoi). The... More 

Was this review helpful? Yes 2
Quynh M, Người quản lý at Galaxy Hotel Hanoi, responded to this review

Dear Yung D, On be half of Galaxy Hotel' Management and all our staffs we would like to say thank you to you have nice time to stay at our Hotel. Do hope we have chane to welcome you again at our Hotel in the near future. With my best regards, Truong Quynh Mai More 

Mareeba, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 11, 2014

Used this hotel as part of a tour. Very useful for tours as the bus can get right to the door. Rooms are fine, breakfast average and staff ok. Location is good for the lake, old quarter and markets. Free Wifi available and excellent air con.

Was this review helpful? Yes 1
Quynh M, Manager at Galaxy Hotel Hanoi, responded to this review

Dear LynWM, Thank you so much for your time to stayed at Galaxy Hotel and sharing your experience on TripAdvisor. We are verry happy because your feedback driectly that will improve our service better than. We are looking forward to welcoming you back at Galaxy in the near future. With my best regards, Truong Quynh Mai (Mrs) More 

Brunei Darussalam
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed April 11, 2014

LOCATION: Smack in the heart of Hanoi and around the fringe of the Hanoi old quarter. Broad tree lined road in front. Most areas are walking distance or a US 2 dollar taxi ride away. HOTEL: A genuine 3-4 star hotel at a reasonable price. The Hotel and the rooms look slightly dated but are large and comfortable compared to... More 

Was this review helpful? Yes 1
Quynh M, General Manager at Galaxy Hotel Hanoi, responded to this review

Dear Mr Rubenmat, On be half of Galaxy Hotel Management we sincerely to thanks all your family choosing Galaxy Hotel for holiday. We are very glad to welcome your and your family during the time stay here. Do hope you wil come back to Vietnam and staying with us in near future. With my best regards, Quynh Mai More 

Holstebro, Denmark
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 29, 2014

I have visited Hanoi several times, and stayed at Hanoi Opera Hilton, Horizon (Now Pullmann) and Melia. Galaxy has the best service , best location and the most friendly staff. Ok the rooms are not that sophisticated in the design, but everything is clean. The breakfast could be bigger, but for someone always fighting with the weight, it is sufficient,... More 

Was this review helpful? Yes
Quynh M, Manager at Galaxy Hotel Hanoi, responded to this review

Dear Arnep 138, Thank you so much for your always staying at Galaxy when you or your family arrival Hanoi. Your sharing experience on TripAdvisor is big encourage us to improve our service better. Looking forward to welcoming you and your family come back Galaxy in the near future. With my best regards, Truong Quynh Mai More 

Christchurch, Canterbury, New Zealand
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed October 22, 2013

We stayed at the galaxy hotel on a recent trip to Hanoi from New Zealand. This is a 3 star Hotel located in Hanoi's ' Old town district'. This place is only 3 star but is more than adequate, as good or better than most 3 star hotels here at home. Our room didnt have too many mod cons. A... More 

Was this review helpful? Yes 1
Rangiora, New Zealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 7, 2013 via mobile

The galaxy hotel is well situated in old Hanoi, good walking distances to everything. Staff very helpful and accomodating. rooms very clean and comfortable. Watching the traffic from the window was fascinating. Kiem Lake is a must to visit at 5am, it is very beautiful. Great food at Koto restaurant

Was this review helpful? Yes 1
Aarhus, Denmark
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 6, 2013

I stayed two nights at the Galaxy Hotel in mid-July. I had a large and comfortable room, though the bed was a bit hard. I found the lobby and breakfast area a bit drab and boring-looking, still, the staff was friendly and helpful and the hotel is within walking-distance of the Hoan Kiem lake and the '36 streets'.

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Manama, Bahrain
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 27, 2013

we enjoyed our stay there. the staff is pleasant and the hotel is clean, very well situated and has free wi fi. we found the buffet breakfast to be excellent and international. we were on a tour and had to leave our luggage at the hotel for 2 days. when we came back the suitcases were waiting for us in... More 

Was this review helpful? Yes 1
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