t stayed in this hotel for only one night during my trip to Vietnam. I was worried about comments on the renovation at the lobby. In fact it was completed already. The room was quite large and clean. The breakfast was great with good choices of food. But wi fi is 4 usd per hour. Too much. Other hotels I... More

The bed was excellent but I have to say the overall experience was pretty lame. The basics were all there and fine (e.g. clean, good bed, good towels), the frills were terrible. We had to pay about $7 a night to get wireless in our room and once we had it found out that -1) it will only allow one... More

The Horison, although a taxi ride away from the centre of Hanoi, is a great hotel, with great staff, and excellent facilities. While I was there (on two occasions in January 2012... for a total of 6 days), major renovations/upgrading were taking place. This did not disturb me, but the noise could have been a problem for anyone wishing to... More

Hotel's Reception/Lobby was under re-construction. This was not mentioned beforehand, when booking online; and it ought to have been mentioned. Normally (I stayed there several times) the hotel has (also) a nice restaurant at the mezzanine level; where one would take breakfast. Unfortunately, this was also under re-construction and instead we had breakfast in a function room!? -- that was... More

I understand that the hotel is under the renovation. But, the hotel didn't prepare to give a better service to the clients. Most of flights from Europe arrives in the early morning. After more than 10 hours flight, we are tired but still, we need to wait until the check-in time. The B'fast was so worst and there is no... More

Very disappointing hotel. Certainly not 5 star, 4 at best. Rooms are outdated & uncomfortable. Reception staff unhelpful. Breakfast buffet was good but staff need to be more attentive & professional. We had to approach the staff for service. The bar is not a bar. The gym is outdated. The shower leaks. Most disappointing was that we had paid for... More

Stayed here for 5 days for business (though Im hanoi local). I chose the hotel because its location is ideal for my business while it is not the best for people who want to explore Hanoi old town. Service was so so. Staff need serious training. We were at the hotel bar sitting there for 15 mins but the server... More