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Sunway Hotel Hanoi

#145 of 524 Hotels in Hanoi
Certificate of Excellence
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19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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1 room 1 guest
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Sunway Hotel Hanoi
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494 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (494)
  • Mar-May only
    (143)
  • Jun-Aug only
    (93)
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    (124)
  • Dec-Feb only
    (134)
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Manchester, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed in this excellent hotel for three nights. Service was excellent, all staff were friendly, helpful and nothing was too much bother (they even offered to take my husband to get his hair cut when we asked where the nearest barber was!) The hotel is situated walking distance from the old quarter where most tourist attractions are. The food was... More 

Was this review helpful? Yes 1
spennymoor
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was top notch all the staff were extremely friendly and very helpful. Stayed for three nights. We booked a trip to Halong bay but had word from Tour company that because of weather in that area the trip would be cancelled and to contact them but i could not get through so asked receptionist who used their phone... More 

Was this review helpful? Yes 1
Grimsby
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in was good reception staff very friendly and English was good. Rooms where very spacious and well appointed. Breakfast had a very good choice of local and western items. Drinks in the bar was very expensive although they had happy hour. I didn't think too much to the area that hotel was situated in. Was about 15 minutes walk... More 

Was this review helpful? Yes 1
Bradford, United Kingdom
Level Contributor
101 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Sunway as the last hotel on my tour of Vietnam. On the whole it is a good hotel. Clean room, absolutely massive bed, great shower and very friendly staff. The food at dinner and in the bar were very good although breakfast was average compared to the other hotels I've stayed in. It is located about... More 

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Rio de Janeiro, Rio de Janeiro, Brazil
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I've spent here 3 nights. The hotel it's very simple but it has enough to make your stay comfortable,,,) I didn't try the food though,). It lays at a walking distance from the center in a area devoid of attractions but safe as the rest of the city. The staff has been helpful and friendly. They helped me to buy... More 

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Launceston, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent over 24 hours of international travel to get to Hanoi, and exhausted we cabbed it to Sunway. At first I thought our cabby was taking us for a ride as he went through quite narrow, busy and not remotely touresty roads until suddenly, looming up out of the busy (and poor) hustle and bustle of Hanoi was the... More 

Was this review helpful? Yes 2
Adelaide, Australia
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Close to the city centre, this hotel made for ease of getting around Hanoi. Walking distance to many attractions and shopping areas, quick cab ride elsewhere. Great service with good rooms. Staff were quick to assist with any tourist information and maps.

Was this review helpful? Yes 2
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had adjoining rooms on the 10th floor. They were clean, well-appointed, and quiet. The hotel is modern and lovely. The staff is helpful. The breakfast buffet is expansive and quite good. We actually stayed here twice, on our way to and from Halong Bay and both visits were equally pleasant.

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Kelly H, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated the clean, well-appointed, and quiet room, helpful staff and expansive and good breakfast buffet. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again... More 

Campbelltown, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Sunway twice during our trip, one night before heading to Sapa, and another on our return on our way to Hoi An. The entrance area is beautiful and we were given our room straight away, which was clean and inviting. The rooms are of a high standard and so quiet, given the triple glazed windows. The... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Rita Connell, We thank you for taking time to write such a complimentary review about Sunway Hotel and your trip to Hanoi and are happy to note that you appreciated the high standards of our rooms. Glad to know also you enjoyed the reasonably priced meals, beverages and the wide selection and variety at breakfast. We have disseminated your... More 

Province of Barcelona, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2015

Modern and clean hotel in city center, amazing bed, shower and food, but the best was the staff, they were really helpful and kind with us in our trip to hanoi, giving us very good recommendations not only for hanoi, to other cities in Vietnam too. They help us in everything all the time, we recommend this place 100%. We... More 

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Carolina y, Thank you for taking time to write such a nice and detailed review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated our modern and clean rooms, amazing bed, shower and food and especially our friendly and helpful staff. This is excellent motivation for us to do even better. Thank... More 

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