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Sunway Hotel Hanoi

#145 of 519 Hotels in Hanoi
Certificate of Excellence
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19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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Sunway Hotel Hanoi
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484 Reviews from our TripAdvisor Community

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Traveler rating
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    82
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (484)
  • Mar-May only
    (143)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (124)
  • Dec-Feb only
    (134)
All months
Province of Barcelona, Spain
1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Modern and clean hotel in city center, amazing bed, shower and food, but the best was the staff, they were really helpful and kind with us in our trip to hanoi, giving us very good recommendations not only for hanoi, to other cities in Vietnam too. They help us in everything all the time, we recommend this place 100%. We... More 

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Carolina y, Thank you for taking time to write such a nice and detailed review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated our modern and clean rooms, amazing bed, shower and food and especially our friendly and helpful staff. This is excellent motivation for us to do even better. Thank... More 

Newcastle, Australia
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have recently returned from a tour of Vietnam. I stayed in some wonderful hotels. This is not one of them. Myself and my partner flew In at 9pm expecting someone from the hotel to pick us up as we paid for this. This did not happen. After a lot of panicking and stuff around someone came to get us... More 

Was this review helpful? Yes
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Jesse225, We thank you for taking time to write so positively about Sunway Hotel and are happy to note that you enjoyed your stay and appreciated the great breakfast.. We apologize for the missed airport pick up which you had booked directly with the local Travel Agent in Hanoi. We have highlighted this to them and they have conveyed... More 

Singapore, Singapore
Level Contributor
217 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, the hotel room is very comfortable, clean and welcoming. Good Internet access, with no problem in upload and download speed. We find the counter staff (Kelly) to be very friendly and approachable; she provides good responses to our questions on nearby restaurants and amount to pay for taxi rides. Definitely a place to return to for future stay.

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear kapitanchina, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated the comfortable, clean and welcoming room, good Internet access, friendly & helpful staff. We have also conveyed your appreciation to Kelly who will be happy to serve you again when you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff all seemed very helpful and happy, clean room and a 6 hour happy hour. Good local restaurants within walking distance, shopping at the local stores is ok. On the down side laundry service is very expensive. We would defiantly stay again.

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Scott B, We thank you for taking time to post such a nice review and your kind appreciation of the helpful staff and the clean rooms and happy hour in our Lobby Lounge. We admire your adventurous exploits and are happy that you enjoyed some of the pleasant discoveries you made. Thank you for your feedback on the laundry... More 

Sheffield, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We only stayed a couple of nights the hotel and staff were very nice but shame about the location the surrounding area was not very inviting, also found it difficult to find places though we were supposed to be within walking distance of most places. Breakfast was very good , we did not know there was a pool as not... More 

Was this review helpful? Yes
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear magsp74, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay and your appreciation of our staff and excellent service is great motivation for us to do even better. Glad you enjoyed our wide choice for breakfast too. As for the pool the contributor must have... More 

Bangkok, Thailand
Level Contributor
128 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for 6 nights because it was closed to 108 Hospital where I attended the conference. The room is adequate with free wi-fi in the room. The gym is okay with a few treadmills and weight machine. The breakfast is okay with traditional and international selection. There is a big park nearby (about 1 km walk)... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear 3T, We thank you for taking time to write such a detailed report about your trip to Hanoi and are happy to note that you enjoyed the breakfast, free wifi and the gym. We admire your adventurous exploits and are happy that you enjoyed some of the pleasant discoveries you made. Thank you for staying with us and looking... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 30, 2015

It is a good hotel located close to the more interested area in Hanoi. You can walk safely in the area. You can make money exchange on it with good prices but you have to be sure that your notes are in good shape or they don't receive it. I will come back and recommend it.

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Jaime T, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted that you are impressed with the location and excellent service. We apologize for any inconvenience caused if you had experienced any unpleasantness when changing money. Normally it is a very straight forward transaction and shouldn’t pose any difficulty. Thank... More 

Bogota, Colombia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 29, 2015

I stayed there for two nights, the hotel was clean, the people in there were so nice with us, breakfast was really good, it is well located close to the lake and restaurant zone, two bottles of Free water. For exchange money the hotel is really complicated........

Was this review helpful? Yes 3
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Marcela R, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted that you appreciated our friendly staff, excellent breakfast and good location. We apologize for any inconvenience caused if you had experienced any unpleasantness when changing money. Normally it is a very straight forward transaction and shouldn’t pose any difficulty.... More 

Seaton, United Kingdom
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 27, 2015

We arrived at an impressive forecourt and entered a spacious lobby area , with complimentary cool drinks whilst we were seated and our courier dealt with the check in procedures. Our room was clean , roomy and supplied with all amenities. Central to the room was a large and comfortable double bed. My only small niggle - why is the... More 

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Robert K, Thank you for taking time to write such a detailed review about Sunway Hotel. We are glad that you enjoyed your stay and your appreciation of our excellent service, clean room with all amenities and excellent buffet breakfast is great motivation for all of us. . Thank you for staying with us and we look forward to... More 

Fareham, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 23, 2015

A party of 3 of us stayed at this hotel. The hotel has a number of steps to the front door so not good for disabled access but there's a short sharp ramp. The reception staff were helpful and shameful in there good level of English. The restaurant for breakfast is on the first floor and has a large area... More 

Was this review helpful? Yes
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Marie C, Thank you for taking time to write such a detailed review about Sunway Hotel. We are glad that you enjoyed your stay and your appreciation of our excellent service, helpful & helpful staff, pleasantly decorated room and elaborate buffet breakfast is great motivation for all of us. . Thank you for staying with us and we look... More 

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