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All 502 Hanoi hotels

Sunway Hotel Hanoi

4.0 of 5 Hotel   |   19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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Ranked #137 of 502 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
travelexiles Halifax
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361 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Halifax
Reviewer
5 reviews 5 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We found this hotel to be fairly convenient for most sights and restuarants. It was about a 10 minute walk from the Opera house area and maybe another 5-10 minutes from the lake at the base of the old quarter. The staff were friendly and had adequate English. Having lost a suitcase on arrival in Vietnam they help us a... More

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Sydney, Australia
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Arrived in Hanoi and were taken to our so called Four Star Hotel.We were told by our guide to eat in the Hotel that night,when we arrived we could see why.The Hotel was situated in a really grotty and edgy part of town,with what could only be called slums opposite.Our room smelt of mould and during the night my husband... More

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Fleetwood, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

This hotel was very hospitable to us, although some fellow travelers found their rooms musty. Their restaurant provides an excellent breakfast buffet as well as regular meals. While we saw no Muslim visitors, it is refreshing to know that dietary restrictions of other groups are accommodated. The area of the hotel is a typical north Vietnamese urban area with many... More

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Torbay
Top Contributor
59 reviews 59 reviews
17 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for 4 nights as part of the Mercury Direct 'Impressions of Vietnam' tour. From the moment we checked in until the day of departure we couldn't fault any aspect of the hotel with the one exception of the absence of a swimming pool! The temperature was very warm and humid, so a dip in a pool would... More

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Peterborough, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for three nights at the start of a tour of Vietnam. The rooms were quiet and of a good quality. All staff throughout the hotel were very welcoming and friendly. Breakfast was wonderful, my wife and I started the day with a large bowl of pho, it was so tasty! Lots of other breakfast options available too,... More

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent choice by Bunnik Tours for first two nights of a 19 day Vietnam & Cambodia tour Great ambience enjoyed in the lounge at the end of a long hot and steamy day of sight seeing, museum visits etc. Food excellent, service excellent, staff welcoming, happy and helpful. Ideally situated in area undergoing constant change, walking distance to local restaurants.

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been returning to this hotel for the last 6 times, this being my seventh for work. The service has been always phenomenal. The staff is courteous and friendly, often showing personal attention to our needs, and providing very good advice for our travelling needs. Even the bell boys are very well mannered. If you'd like some great service,... More

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SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear AdrianTanWeiTao, Thank you for taking time to write such a complimentary review of our Hotel and highlighting the appreciation of the staff and services you enjoyed during your stay with us. It’s has been a great privilege of serving you and we look forward to welcoming you back soon. George Teh General Manager. Sunway Hotel Hanoi. More

BC
Contributor
17 reviews 17 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pros: - nice lobby and lobby lounge, we spent a lot of time there for happy hour, better atmosphere than the restaurant area - friendly staff but their English was very basic - the Vietnamese food and fruit in the buffet was great Cons: - not close to the main markets - need to take a taxi everywhere - not... More

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SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear loveoahu, Thank you for taking time to write a review about our hotel and your appreciation of our friendly staff, service and good food. We have noted your comments on the location which is away from all the hustle and bustle yet a mere 10 minutes taxi ride away from the famous old quarter and Hoan Kiem lake, a... More

Melbourne
Top Contributor
52 reviews 52 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Comfy hotel with all the amenities you need. Great breakfasts. The staff are very friendly and speak enough English to be very helpful. They are also super helpful with logistics of catching taxis and getting where you need to. Am headed back there for the last few days of my trip and can't wait! A 15 minute walk to the... More

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SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear pingsandmark, Thank you for writing such a complimentary review of our Hotel and highlighting the details and appreciation of the staff and services you enjoyed during your stay with us. It’s has been a great privilege of serving you and we look forward to welcoming you back soon. Kind regards, George Teh General Manager. Sunway Hotel Hanoi. More

Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Right in the heart of the bustling city of Hanoi sits the Sunway Hotel. Rooms are reasonably spacious and are clean. The location is just a 10-minute walk from the city centre, and easily accessible to taxis (if you get tired exploring the city). The staff are super helpful and friendly, and the breakfast buffet is the best we had... More

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SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear Sand175, Thank you for taking time to write such a complimentary review about your recent stay at Sunway Hotel Hanoi. We are glad that you enjoyed our excellent breakfast buffet and friendly staff. Your comments are great motivation for all of us. It has been a pleasure serving you and we look forward to serving you again soon. Kind... More

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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
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Also Known As:
Hanoi Sunway Hotel

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