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Sunway Hotel Hanoi

4.0 of 5 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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Certificate of Excellence 2014
Sunway Hotel Hanoi
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Sunway Hotel Hanoi
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398 reviews from our community

Traveler rating
    105
    206
    69
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

The hotel lobby is very nice although a little dark at the back by the bar. Check in was good and quick but lifts are slow. Some mix up with the luggage I got my mothers bag and she got mine anyway easy switch. I checked out the bathroom and was disappointed that there was no bath tub also the... More 

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Contributor
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in the sunway hotel for our honeymoon and found it to be a clean and pleasant hotel. The staff were friendly and helpful and stored our bags while we did a trip to halong bay. It's slightly out of the centre of hanoi but in walking distance of about 10 minutes. The rooms are spacious and clean and... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The best part of this hotel is the incredibly friendly staff. It is also clean and neat. Rooms are good and bed is comfortable. Bathroom is clean. I enjoyed my room but my colleague had some problem with a smell of mold in her room´and had to change. The next room also smelled of mold. Breakfast is good with a... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear 263malinh, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are glad that you enjoyed our excellent service and the convenience of our location. It’s a pleasure serving you and we certainly look forward to welcoming you again soon. George Teh General Manager Sunway Hotel Hanoi More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

A little worn-out a little moldy in places.The restaurant has a so-so breakfast but not a place to have dinner unless there is a typhoon outside. It was probably a four star once and is holding on to that rating but not really an accurate assessment. If you get a good rate then it is not a bad choice. But... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Bill R, Thank you for taking time to write a review on our hotel. It is only through guests such as your goodself who would care to write that we get to know of our strengths and weaknesses and take action to improve. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again... More 

Mumbai (Bombay), India
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel recently on a business trip. Hotel is standard 4 star, rooms are ok, bit smaller, not much spacious to keep luggage. breakfast is wide spread. Location is not great, on a deadly street. Overall good for short & hectic stay but not recommended for leisure tourist...

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear FOXtravel..Mumbai(Bombay), India, Thank you for taking time to post a review on our hotel and for choosing to stay with us on your recent trip to Hanoi. We are glad that you appreciated the excellent breakfast spread but the quiet and secluded location was not to your liking. It was a pleasure serving you. Best regards, George Teh General... More 

Miami
Contributor
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently returned from a beautiful trip in Vietnam. Much to my surprise, Hanoi's hotel, the Sunway Hotel, exceeded my expectations. While Hanoi still has a long way to go, their attentive staff looked after our every need. The hotel has a wonderful restaurant and gym plus a very lively happy hour bar. The rooms were all well appointed and... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear ecam41 Miami Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are absolutely delighted to hear that you appreciate our staff, excellent service and the convenience of our location. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon. Kind regards, George Teh General Manager.... More 

Phnom Penh, Cambodia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff were very helpful and speak very good English (FO). Hotel seem newly renovated with modern style. Wifi excellence and every corner is clean with properly arrangement for non smoking and smoking area. Location close to opera house by 5mn drive from hotel. This hotel is suitable with business guest. I feel safe and comfort to stay there. I won't... More 

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Angousspheap Phnom Penh, Campuchia Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are absolutely delighted to hear that you appreciate our helpful staff and excellent service. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon. Kind regards, George Teh General Manager. Sunway Hotel... More 

San Francisco
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Sunway was the only hotel on out tour of Vietnam that I would say has western standards in mind. It was the only hotel we stayed at that was carpeted. Being in Vietnam that says a lot about a hotel. That means they have to pay attention to details and cleanliness, which I would say it succeeds. The hotel/room was... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear VDlong, San Francisco Thank you for taking time to write such a nice & detailed review about Sunway Hotel Hanoi. Our staff are very much motivated by your kind comments and the appreciation of their effort to provide good clean rooms and an excellent breakfast and standards that is expected of a good 4 star hotel. It has been... More 

Dublin, Ireland
Top Contributor
51 reviews 51 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were supposed to stay here for 2 nights but unfortunately our flight was cancelled so only got 1 night here instead. Hanoi is mental and the hotel was on a narrow street with lots of stuff going on around it - we didn't get to explore as we were too jet lagged but it was a nice clean hotel,... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Maresaq Dublin, Ireland Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are glad that you enjoyed our good service and breakfast. Your kind comments and appreciation of our staff is great motivation for all. It has been a privilege serving you and we certainly look forward to welcoming you again soon.... More 

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

An elegant hotel, well placed for wandering around the city. Great hotel breakfast's and my husband loved the egg stations. the staff were very friendly and happy to help. The rooms were well kitted out with 3 pin plugs available. A great place to stay.

Was this review helpful? Yes
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Michele K, Thank you for your kind words and appreciation of our great breakfast, staff and service. We thank you for staying with us and it has been a privilege serving you. We look forward to welcoming you again soon. Kind regards, George Teh General Manager. Sunway Hotel Hanoi More 

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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#27 Luxury Hotel in Hanoi
#35 Spa Hotel in Hanoi
#59 Business Hotel in Hanoi
#73 Romantic Hotel in Hanoi

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