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Sunway Hotel Hanoi

4.0 of 5 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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Certificate of Excellence 2014
Sunway Hotel Hanoi
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Sunway Hotel Hanoi
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416 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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long island new york
Top Contributor
93 reviews 93 reviews
34 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel for one night which was the first night of our trip. The room was clean and relatively comfortable, but small. The staff was friendly and check- in and out was stress free. Breakfast was also acceptable, nothing special. For one night it was okay. I don't believe more than that would have been so easy... More 

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Littleton, Colorado
Top Contributor
169 reviews 169 reviews
24 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel with well appointed rooms. Friendly staff. The bar in the main lobby does tack on a hefty VAT tax, so watch out. The breakfast buffet was excellent. We left super early in the morning, a breakfast box was made for us. Many thanks.

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Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Sunway for two nights, separated by a night at Halong Bay. While the rooms are clean & comfortable, the staff made our stay a very happy experience-so friendly & helpful. We even had a staff member come to our room & enquire whether our rooms were to our satisfaction. Check in & check out was a... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear DDPJ Adelaide, Australia, Thank you for taking time to write such a detailed review about our hotel. We are very happy to note that you enjoyed your stay and your appreciation of our excellent service, friendly & helpful staff, great breakfast buffet and dinner is great motivation for all of us. We are glad to have contributed positively towards... More 

SWANSEA
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There was a smiling face from the friendly staff as soon as you arrive. The rooms are large, comfortable ansingleeping was heaven. Breakfast is served in a pretty dining room, where the choice is excellent. This hotel has been renovated and is easy to get to the main attractions of Hanoi either by walking or taxi. A special thanks to... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear SwanseaLe, Thank you for taking time to write such a detailed review about our hotel. We are very happy to note that you enjoyed our excellent service, friendly staff, breakfast and great location. We are glad to have contributed positively towards your memorable Hanoi holiday. Thank you for staying with us and we look forward to serving you again... More 

Lisbon, Portugal
Top Contributor
92 reviews 92 reviews
64 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were arriving from Laos and our first impression of hanoi was traffic chaos. This hotel is near some restaurants, and at night it gets a bit insecure, but we had no problem at all. It is a simple hotel, not luxurious, but it was sufficient for us. We had a private tour included, with all the transportation, so the... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear BrunoSant...Lisbon, Potugal Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are absolutely delighted to hear that you appreciate our excellent service, and our location was a plus point for you. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon. Kind regards, George Teh... More 

Ulverston, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First hotel we stayed at during our trip to Vietnam and Cambodia. Welcoming and friendly, staff very pleasant. Room good and good choice at breakfast. Bit of a walk from the main centre and the majority of the restaurants of Hanoi. Fitness centre not great for a 4-star hotel.

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Susan P Ulverston, UK, Thank you for taking time to write such a constructive review about Sunway Hotel Hanoi. We are glad that you enjoyed your stay and appreciated the excellent service, friendly staff and the wide selection for breakfast. It’s a pleasure serving you and we certainly look forward to welcoming you again soon. George Teh General Manager... More 

Bangkok
Contributor
17 reviews 17 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there for 2 nights for business trip in December. The hotel is clean, nice staff and variety breakfast. Hotel facility is great, you can see variety sockets for all of your electrical items.... Hotel is little bit away from the city center but if you love walking then you are going to enjoy it. Please do not use hotel... More 

Was this review helpful? Yes 2
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear B-Kookie Bangkok, Thank you for taking time to write such a detailed review about our hotel. We are very happy to note that you enjoyed our excellent service, great food and location. It’s a pleasure serving you and we certainly look forward to welcoming you again soon. George Teh General Manager. Sunway Hotel Hanoi. More 

Doncaster, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for 3 nights. The location was ok, a little out of the main areas but we found the taxi's to be fine and a really cheap way to get about. The room was fairly large but did tend to get quite stuffy. Breakfast at this hotel wasn't for me, it lacked choice. We did eat in the hotel... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear becks82_10 Doncaster, UK Thank you for taking time to write such a detailed review about our hotel. We are very happy to note that you appreciated our helpful staff, nice dinner and great location. We wish we could do something to make you come back again to Hanoi and stay with us. Nevertheless, we are glad to have contributed... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for 2 nights, it's a great hotel which is not too far from the city centre but far enough to have some peaceful sleep. Spoilt for choice at breakfast and the staff are very helpful. Rooms are spacious with several amenities. They have 3 pin plugs which was a plus (for anyone coming from the UK), views were OK.

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Rishi K, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are glad that you enjoyed our excellent service, spacious rooms, sumptuous breakfast, and you slept well due to the quiet surroundings, helpful staff and the convenience of our location. It’s a pleasure serving you and we certainly look forward to welcoming... More 

None, Italy
1 review
2 of 5 stars Reviewed 4 weeks ago

Desparate need of dehumidifier. Damp + carpet + no ventilation = mildew petri dish. The staff was friendly and attempted to help but fell short and refuse to credit when we had to leave for health concern. You couldn't pay me to stay here just because of mold/mildew concerns. Disappointed.

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear 801noneNONE, Italy Thank you for your feedback and for taking time to write a review about our hotel. We apologize for the less than satisfactory rooms that were assigned to you. Thank you for highlighting this to us. Perhaps the staff did not understand the seriousness of the condition to your health but should have brought this up to... More 

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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#27 Luxury Hotel in Hanoi
#37 Spa Hotel in Hanoi
#52 Business Hotel in Hanoi
#75 Romantic Hotel in Hanoi

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