We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sunway Hotel Hanoi

#158 of 537 Hotels in Hanoi
Certificate of Excellence
Hotel deals
19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sunway Hotel Hanoi
View Map
Add Photo Write a Review

556 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Greater London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Great service, friendly and enthusiastic staff. A massive thank you to Miss Jolie who went the extra mile to make our trip perfect. We were on a 28 days trip around Asia and on checking into the hotel asked Miss Jolie on Reception to confirm with the Agent our pick up time for our Halong Bay trip the following day.... More 

Helpful?
Thank Lorraine H
San Antonio, Florida
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was a nice, hotel in a quiet area. The room was comfortable with good A/C and free Wifi. One of the best things about the hotel was the extensive breakfast buffet. There were lots of choices for both Western and Asian dishes. We needed to have laundry done and used the laundry right next door to the hotel. We... More 

Helpful?
Thank Mary K
Washington DC, District of Columbia
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Sunway Hotel in Hanoi during part of our honeymoon through Hong Kong and Vietnam. The hotel was very nice, and the staff were very pleasant and helpful. We enjoyed the abundant breakfast buffet every morning, which featured breakfast options from a variety of cultures to accommodate varied tastes. The room was nice if... More 

Helpful?
Thank Ryan S
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Ryan S, Thank you for taking time to write a review on our Hotel. We are happy that you enjoyed your stay with us and particularly appreciated the excellent buffet spread at breakfast. Glad that you appreciated the location too. It‘s a great place to explore Hanoi from without being in the middle of all the noise. Thank you... More 

San Jose, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great service, friendly and enthusiastic staff. Room was clean, small hotel but very effective in all aspects. Everything was better than expected, we would stay at this hotel again should we be back to Hanoi in the future.

Helpful?
Thank Nicholas H
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Nicholas H, Thank you for taking time to write a review on our Hotel. We are very happy indeed that you enjoyed your stay with us and appreciated the friendly & enthusiastic staff and excellent service. It’s been a joy serving you. We look forward to welcoming you back again soon. George Teh General Manager. Sunway Hotel Hanoi. More 

Sevenoaks, United Kingdom
Level Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A little far from the city centre, with very few good quality alternatives for dinner in the immediate area, this hotel was well equipped, our room was quiet and comfortable and the staff were all very efficient and friendly. They offered a very good buffet breakfast with plenty of choices of Western and Asian dishes and the restaurant was also... More 

Helpful?
1 Thank Roger R
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Roger R, Thank you for taking time to write such a detailed review about Sunway Hotel. We are glad that you enjoyed your stay and the facilities, excellent breakfast and service.. It has been a joy serving you and we look forward to welcoming you again soon. George Teh General Manager. Sunway Hotel Hanoi. More 

Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This is one of two hotels we stayed in Hanoi. They both were 4 star rated. We preferred the other hotel over this one. Sunway had very professional staff with good English and the shower was great pressure and simple to use. Otherwise, the location was a little too far away from the old quarter, for us. The rooms were... More 

Helpful?
Thank wholefood
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear wholefood, Thank you for taking time to write a review about Sunway Hotel and your appreciation of our professional staff and good service. We have taken note of your comments and would like to inform you that refurbishments are being carried out to upgrade our rooms gradually. About 20% have been completed while work on the balance is ongoing.... More 

George Town, Malaysia
Level Contributor
4 reviews
4 of 5 stars Reviewed 5 weeks ago

Nice hotel surrounded by old hanoi houses, shoplot. Beware of hanoi taxi. Got trick by one small taxi at Ho Chin Minh mausoleum. There was only two taxi as it was around 5pm. Took one taxi with my family back to sunway hotel. Ask the taxi driver to use the meter. He agreed. I was shocked to see the meter... More 

Helpful?
Thank shlimsp
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear shlimsp I don’t blame you for feeling the way you do after your experience with the local taxi. You do get the occasional unscrupulous ones but nevertheless there are also some good & professional taxi operators. We are glad that you enjoyed your stay at Sunway. Thank you for choosing us and we look forward to welcoming you again.... More 

kit1978
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 3, 2016

This is a nice hotel in the city of Hanoi. The surrounding area is lively with restarants and bars. The hotel itself it clean and presentable. The breakfast selection is plentyful although not vast. From here the tourist spots are a taxi ride away.

Helpful?
Thank kit1978
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear kit1978, Thank you for taking time to write and for your kind comments about Sunway Hotel. We are glad that you enjoyed your stay and appreciated our wide selection for breakfast and also the convenient location. It was a pleasure serving you and we look forward to welcoming you again soon. Thank you again for staying with us. George... More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 1, 2016 via mobile

Good staff when I first arrived, however keep ur receipts as I paid for my room charge but did not keep the receipt and got charged twice for the one bill.. and was a large bill too.. So b3 careful and make sure u keep your things.

Helpful?
Thank Sarah M
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Sarah M It was most distressing to have been informed of your unfortunate experience. However upon reviewing our cctv records we noticed that you had patronized the lounge on 2 occasions, the first you settled your bill in cash at the lounge and on the second occasion you signed it to the room and had requested for 2 additional... More 

Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 30, 2015

This hotel is clean and modern. The reception staff were very helpful. I would like to mention Maggie who was always willing to assist. They ordered taxi, top up credit on phone and change money at fair rate. There are no balconies and a taxi is required to get to the ancient district.

Helpful?
Thank Vlmtraveler
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Vlmtraveler, Thank you for taking time to post a review about Sunway Hotel Hanoi. We are glad that you enjoyed your stay and appreciated our helpful staff, especially Maggie who have been informed of your review. It has been a joy serving you and we look forward to having you again soon. Thank you again for staying with us.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

176 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (104)
Viewed
Dining (8)
Viewed
Hotel & grounds (25)
Viewed
Room/suite (17)
Viewed
View from room (5)
Viewed
Bathroom (5)
Viewed
0:48
Videos (2)
Viewed
Other (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (72)
Viewed
Hotel & grounds (16)
Viewed
Room/suite (24)
Viewed
Business center/function rooms (8)
Viewed
Dining (16)
Viewed
Family/play areas (1)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.3 mi away
Hilton Garden Inn Hanoi
Hilton Garden Inn Hanoi
#93 of 537 in Hanoi
4.5 of 5 stars 305 reviews
1.3 mi away
Hanoi La Siesta Hotel & Spa
0.5 mi away
Hilton Hanoi Opera
Hilton Hanoi Opera
#125 of 537 in Hanoi
4.0 of 5 stars 1,382 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Lan Vien Hotel Hanoi
Lan Vien Hotel Hanoi
#157 of 537 in Hanoi
4.0 of 5 stars 147 reviews
1.9 mi away
Chalcedony Hotel
Chalcedony Hotel
#160 of 537 in Hanoi
4.0 of 5 stars 161 reviews
0.0 mi away
The Ann Hanoi
The Ann Hanoi
#57 of 537 in Hanoi
4.5 of 5 stars 105 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay