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All 492 Hanoi hotels

Sunway Hotel Hanoi

4.0 of 5 Hotel   |   19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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Sunway Hotel Hanoi
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81%
Ranked #111 of 492 hotels in Hanoi
Certificate of Excellence 2013
A recent review
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319 people have reviewed this hotel

Traveler rating
    86
    162
    55
    9
    7
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31
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30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed 1 week ago

My son booked us in here for 4 nights as a quick excursion from Hong Kong. Visas cost $45 US each at the airport and you must pay in cash!! Got a taxi from the airport in Hanoi, at a cost of about 550,000 dong, which is around £15-16. Rate we got was 34,000 to the £. Trip took around... More

Was this review helpful? Yes 1
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Sir/Madam, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. Your comments are great motivation to all of us and we are glad that you appreciated our helpful staff, execellent clean rooms and service. We are glad to have contributed positively towards your memorable Hanoi holiday in Hanoi. Thank you for staying with... More

Allendale, New Jersey
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights at the tail end of our tour. This hotel is really very quiet, away from the main streets and the old town. The service was excellent and the staff were very helpful and friendly. They arranged a public taxi for us to the Airport cost us around $15 instead of using the hotel taxi... More

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SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Sir, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are happy to know that you enjoyed the facilities, service and the peace and quiet in the rooms which was a result of the double glazed windows. It has been our pleasure serving you and we look forward to having you with... More

Wyandanch, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The front desk works perfectly. The staff is very helpful, a joy to communicate with. The room is immaculately clean. On the downside is the shower curtain with traces of mald, a bit noisy last but not least is the small sized breakfast bar. Excellent hotel. Definitely would recommend it.

Was this review helpful? Yes 1
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Madam, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. Your comments are great motivation to all of us and we are glad that you appreciated our helpful staff, clean rooms and service. We are glad to have contributed positively towards your memorable Hanoi holiday. Thank you for staying with us and we... More

bristol
Top Contributor
112 reviews 112 reviews
17 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel arrived early around 0800 after flight from UK paid for early check in 40 USD check in after 0900 shown straight to our RM well worth paying for this after a long flight you just want to get to your room & freshen up. We had a deluxe non smoking RM ( if you don't smoke do request... More

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SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Sir, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are happy to know that you enjoyed the facilities, service and good food. We are glad our rooms with double glazed windows helped to keep out the noise so that you can enjoy some peaceful and quite moments. It has been our... More

Goa, India
Contributor
15 reviews 15 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived at Hotel with a broken leg in a wheel chair and had to be lifted up the stairs was a bit scary however the general manager spotted the horror in my face and he felt just as bad so he told the staff to let me use the service elevator and the car to pick me up from there... More

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SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Sir, Thank you for taking time to write such a complimentary review about our Hotel. Your comments are great motivation for all of us and we trust that your broken leg has healed. Thank you again for highlighting the service and wonderful facilities that you enjoyed during your stay with us and we look forward to serving you again... More

Maidstone, United Kingdom
Contributor
18 reviews 18 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was inculded in a package booked with Elegant Travel & Tours, and we stayed for two nights in a Superior Room between our visits to Siem Reap and Nha Trang. The overall inpression is that the hotel is the equivilant of a European Hilton geared to business travellers, which isn't a bad thing! The staff were extremely pleasant... More

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SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Sir, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are happy to know that you enjoyed the facilities, service and good food. It has been our pleasure serving you and we thank you again for staying with us. Guest Relations Manager. Sunway Hotel Hanoi. More

Thetford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 4 nights in March 2014. We must pay tribute to Mr. Nguyen Manh Tien-Tano for his helpfulness in sorting out a problem. Also Annie who organized our trip to Ha long Bay. All the staff at the hotel were brilliant. On the day we left I caught a stomach bug and the lobby bar staff produced... More

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SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Madam, We thank you for taking time to write to Tripadvisor about us and for your wonderful comments about our helpful staff particularly Tano whom we have informed. We are delighted to hear that you enjoyed your stay with us and are happy to have contributed positively towards your memorable holiday in Hanoi. Thank you for staying with us... More

Tampa, Fl
Top Contributor
111 reviews 111 reviews
36 hotel reviews
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed March 13, 2014

This hotel was the last of our hotels after 15 days touring the area of South East Asia. We were happy to see we had such a nice cocktail area where you could sit and relax while waiting to figure out your evening plans. Since the hotel was full, the dining room was also full, so the staff let us... More

Was this review helpful? Yes 1
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Sir, Thank you for taking time to write such a pleasant review about Sunway Hotel. Your comments are great motivation and have been read out to all our staff. Thank you for staying with us and we look forward to serving you again soon. Guest Relations Manager. Sunway Hotel Hanoi. More

Birmingham, United Kingdom
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2014

The Hotel is in need of some redecoration but it isn't exactly urgent. It is decent and very clean. The Staff is really helpful and it has a very good free wifi connection in the rooms. The location of the Hotel is a bit complicated but if you like walking and mingling with the locals, you will realized that everything... More

Was this review helpful? Yes
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Sir, Thank you for taking time to write such a complimentary review about our Hotel. It is always so motivating to know that our guests appreciate our efforts in providing the best for them. An upgrading programme for the rooms is scheduled for June this year and will be carried out in stages. If you have stayed in any... More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 8, 2014 via mobile

Stayed here 6th & 7th March--hotel clean and welcoming, staff friendly and helpful. Bedroom acceptable, bathroom small--shower, wc & wash basin. Nice bar, not expensive for a hotel. Area, however, has some risks. Shortly after arrival, I had to got to a pharmacy nearby. Locality not well lit ( it was night time ) and a fight broke out amongst... More

Was this review helpful? Yes 1
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Sir, Thank you for sharing your experience about your stay at Sunway Hotel Hanoi. We are happy to hear that our hotel has been a decent one and thanks for wonderful comments about our friendly and helpful staff. Your comments are a great encouragement to all of our staff here. We are sorry we did not live up to... More

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Additional Information about Sunway Hotel Hanoi

Also Known As:
Hanoi Sunway Hotel
Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#18 Luxury Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is part romantic Vietnamese ambience and part ultra modern business hotel, a haven of relaxation yet never far from important destinations. Sunway Hotel Hanoi is 45 minutes from Noi Bai International Airport. It is within close reach of shopping and entertainment attractions, and conveniently within reach of legendary Hoan Kiem Lake. Sunway Hotel Hanoi offers corporate, business and leisure traveler the best accommodation experience with high service standard at an affordable price ... more   less 
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