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Sunway Hotel Hanoi

4.0 of 5 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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Certificate of Excellence 2014
Sunway Hotel Hanoi
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Sunway Hotel Hanoi
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366 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Dutch first
  • English first
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Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I was impressed by this hotel. Staff were friendly and helpful. The rooms even had electrical sockets that would take British plugs. Good breakfast, comfortable bed and very quiet room. The area in which the hotel is situated is safe to walk in - though pavements are often blocked by parked motorbikes.

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Broughty ferry
Top Contributor
57 reviews 57 reviews
53 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The Hotel is central to all main attractions in the centre of Hanoi. I stayed here recently for three nights in different rooms (on the 5 th and 6 th floors). The rooms were well furbished,spotlessly clean with good wifi,showers,international tv channels,excellent bed size and comfort. We ate breakfast in the hotel restaurant which was good with western and Vietnamese... More

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1 review
5 of 5 stars Reviewed 2 weeks ago

What a lovely hotel. In walking distance to the best spots in Hanoi. Excellent service, great food and friendly staff. We loved being part of the very cultural vibe of the city. Hanoi exceeded our expectations....

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SunwayHotelHanoi, Người quản lý at Sunway Hotel Hanoi, responded to this review

Dear Byron W, Thank you for writing such a wonderful review about our hotel. We are so pleased that you enjoyed our excellent service, great food, friendly staff and location. We are glad to have contributed positively towards your memorable Hanoi holiday. Thank you for staying with us and we look forward to serving you again soon. George Teh General... More

Halifax
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We found this hotel to be fairly convenient for most sights and restuarants. It was about a 10 minute walk from the Opera house area and maybe another 5-10 minutes from the lake at the base of the old quarter. The staff were friendly and had adequate English. Having lost a suitcase on arrival in Vietnam they help us a... More

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SunwayHotelHanoi, Người quản lý at Sunway Hotel Hanoi, responded to this review

Dear travelexiles, Thank you for choosing Sunway Hotel Hanoi for your recent holiday in Vietnam. We are happy to note your appreciation of the location of our hotel with its proximity to the famous attractions including Hoan Kiem Lake, Opera House & Old Quarter. Your encouraging comments about the staff are a real motivation for all. Thank you and looking... More

Sydney, Australia
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Arrived in Hanoi and were taken to our so called Four Star Hotel.We were told by our guide to eat in the Hotel that night,when we arrived we could see why.The Hotel was situated in a really grotty and edgy part of town,with what could only be called slums opposite.Our room smelt of mould and during the night my husband... More

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SunwayHotelHanoi, Người quản lý at Sunway Hotel Hanoi, responded to this review

Dear CEC939 from Sydney Australia, It is most distressing to have been informed of your less than satisfactory experience through this review. Obviously, the hotel and Hanoi as a destination, have not met with your expectations. Vietnam is a country that is still growing and improving itself and is an exciting destination depending on what a tourist is looking for.... More

Fleetwood, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was very hospitable to us, although some fellow travelers found their rooms musty. Their restaurant provides an excellent breakfast buffet as well as regular meals. While we saw no Muslim visitors, it is refreshing to know that dietary restrictions of other groups are accommodated. The area of the hotel is a typical north Vietnamese urban area with many... More

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SunwayHotelHanoi, Người quản lý at Sunway Hotel Hanoi, responded to this review

Dear Robin H, Thank you for writing such a good & accurate review about our hotel. We are pleased to know that you enjoyed our excellent Breakfast Buffet and noticed our provision of halal meals. We have taken note of the comments on some of our rooms and thank you for highlighting this so we can take immediate remedial action.... More

Torbay
Top Contributor
61 reviews 61 reviews
17 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 4 nights as part of the Mercury Direct 'Impressions of Vietnam' tour. From the moment we checked in until the day of departure we couldn't fault any aspect of the hotel with the one exception of the absence of a swimming pool! The temperature was very warm and humid, so a dip in a pool would... More

Was this review helpful? Yes 1
SunwayHotelHanoi, Người quản lý at Sunway Hotel Hanoi, responded to this review

Dear vialli54, Thank your for taking time to write such a complementary review on Sunway Hotel Hanoi. We are absolutely delighted to hear of your appreciation of our professionalism and friendly staff. Our rooms come with double glazed windows to keep out noise, hence the peaceful atmosphere. Space constraints prevent us from having a swimming pool. We are happy that... More

Peterborough, United Kingdom
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for three nights at the start of a tour of Vietnam. The rooms were quiet and of a good quality. All staff throughout the hotel were very welcoming and friendly. Breakfast was wonderful, my wife and I started the day with a large bowl of pho, it was so tasty! Lots of other breakfast options available too,... More

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SunwayHotelHanoi, Người quản lý at Sunway Hotel Hanoi, responded to this review

Dear MQ_and_AQ, Thank you for staying at the Sunway Hotel Hanoi in your recent holiday in Vietnam. We are happy to note that you enjoyed your stay and your appreciation of our friendly staff and excellent breakfast spread is such good motivation for us. It has been a privilege serving you and we certainly look forward to welcoming you again... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2014

Excellent choice by Bunnik Tours for first two nights of a 19 day Vietnam & Cambodia tour Great ambience enjoyed in the lounge at the end of a long hot and steamy day of sight seeing, museum visits etc. Food excellent, service excellent, staff welcoming, happy and helpful. Ideally situated in area undergoing constant change, walking distance to local restaurants.

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SunwayHotelHanoi, Người quản lý at Sunway Hotel Hanoi, responded to this review

Dear Su W from London,UK Thank you for taking time to give us such a wonderful review on the ambience of our Lounge and excellent service you enjoyed during your stay with us. It’s a privilege serving you and we look forward to welcoming you back soon. Kind regards, George Teh General Manager. Sunway Hotel Hanoi. More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 14, 2014

I have been returning to this hotel for the last 6 times, this being my seventh for work. The service has been always phenomenal. The staff is courteous and friendly, often showing personal attention to our needs, and providing very good advice for our travelling needs. Even the bell boys are very well mannered. If you'd like some great service,... More

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SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear AdrianTanWeiTao, Thank you for taking time to write such a complimentary review of our Hotel and highlighting the appreciation of the staff and services you enjoyed during your stay with us. It’s has been a great privilege of serving you and we look forward to welcoming you back soon. George Teh General Manager. Sunway Hotel Hanoi. More

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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
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Also Known As:
Hanoi Sunway Hotel

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