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Sunway Hotel Hanoi

4.0 of 5
19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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Sunway Hotel Hanoi
Ranked #109 of 472 hotels in Hanoi
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223 reviews from our community

Traveler rating
    61
    107
    40
    8
    7
See reviews for
Families
16
 
Couples
80
 
Solo
13
 
Business
24
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 13, 2013 NEW

Sunway Hotel Hanoi is a good escape from the crazy streets of the city. We stayed here for two nights before the start of a tour and the hotel is a good solid 4 star facility. Both the room and bathroom are of an above size and along with been clean are well maintained. WiFi was included and was strong... More

Was this review helpful? Yes 1
SunwayHotelHanoi, Public Relations Manager at Sunway Hotel Hanoi, responded to this review
June 17, 2013

Dear Sir/Madam, Thank you for staying at the Sunway Hotel Hanoi on your recent holiday to Vietnam and for your valuable comments We are glad that you appreciated the clean rooms, free WIFI and excellent buffet breakfast. Most of all your observation of the quiet location which provided the tranquility and calm in a busy city. Your comments are such... More

Shanghai, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 5, 2013

The hotel is at the end of the French quarter and quietly located. Rooms are nice and clean and staff are friendly and helpful. Hotel could be updated in certain areas but overall something to relax and stay in the right area in Hanoi. Breakfast buffet was acceptable but not to compare with other upscale hotels. Dinner buffet on the... More

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SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review
June 6, 2013

Dear Sir/Madam, Thank you for taking time to write such a wonderful review about Sunway Hotel Hanoi. We are happy to know that you’ve had a pleasant and memorable holiday and appreciated the staff, service and facilities in general at Sunway. Thank you again for choosing to stay at Sunway Hotel Hanoi and we look forward to serving you again... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 30, 2013

Stayed for three days in May. The Hotel is lovely and quiet and the room size is fine for a short stay. As other reviewers have mentioned the evening buffet is very good value, also the breakfast is good. About a fifteen to twenty minutes walk to the lake and the old quarter. At the lake try the electric car... More

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SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review
June 3, 2013

Dear Sir/Madam, We thank you for taking time to write to Tripadvisor and for your kind comments about our Hotel. We are glad you enjoyed our excellent buffet spread both for breakfast and dinner. Your comments are a tremendous encouragement to all of us and have been disseminated to all our staff.Thank you again and looking forward to serving you... More

Ho Chi Minh City, Vietnam
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed May 28, 2013

We stayed here at the beginning of our Vietnam trip for 2 nights. The hotel was clean and well maintained. Breakfast was good with plenty of choice for everyone. The room was adequate as I expected of a city hotel. We ate in the restaurant 1 night after we had been out all day and the food and service was... More

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SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review
May 29, 2013

Dear Sir/Madam, We are so glad to hear that you enjoyed your stay at Sunway Hotel Hanoi and are happy that we have been able to contribute towards making your stay with us a pleasant and memorable experience. Your comments are such an encouragement to all of us here. We want you to know that it has been a joy... More

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2013

We stayed in the hotel for the last 3 nights of our trip to Vietnam. Although it was the only hotel without a pool, there was a spa. Very central and within walking distance of old quarter, but we used taxis, very cheap. Staff very friendly and room was very comfortable. One gripe if I may, the complimentary tea/coffee would... More

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See 2 more reviews by Carol K for Hanoi
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review
June 3, 2013

Dear Sir/Madam, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience. My staff and I are encouraged by your comments. Please accept our apologies for the miscommunication regarding the complimentary tea/coffee... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 19, 2013

The room is spacious with the basic amenities and the front office staff is helpful and friendly. We enjoyed most is the phoa they served during breakfast buffet, which is really smooth and appeitizing. The breakfast area is little small (this might due to the hotel renovation), so do plan to have your breakfast early to beat the crowd. We... More

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SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review
May 23, 2013

Dear Sir/Madam, Thank you for taking time to write to express your appreciation of the Sunway Hotel Hanoi. We are delighted to hear of your pleasant experience and are happy that we have been able to contribute towards making your holiday in Hanoi a memorable one. We have since then completed the minor repair to our restaurant and breakfast is... More

California
Top Contributor
61 reviews 61 reviews
53 hotel reviews
Reviews in 49 cities Reviews in 49 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed May 17, 2013

I enjoyed my stay at this hotel even though it was in an older section of town. Staying here enabled me to really enjoy the local color, so to speak, instead of just seeing all the modernized sections of town. The nearby eating joints catered to the locals and you can be sure the food is good and cheap. Their... More

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SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review
May 17, 2013

Dear Sir/ Madam, Thank you for taking time to share your wonderful experience at Sunway Hotel Hanoi. We are happy to know that we have been able to contribute towards your memorable holiday in Hanoi and glad to note that you enjoyed the quality of our excellent buffet spread for breakfast and dinner. Your comments have been a tremendous encouragement... More

Wolverhampton, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 15, 2013

The sunway hotel is ideally based for visiting the city. A little way out of the main area but walkable. The hotel is spotless staff very helpful. Use the taxi from hotel about 540 dong. Some English is spoken in hotel but not a lot. About 10 storeys high so lots of views from rooms. Room service good and always... More

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See 5 more reviews by Wendy P for Hanoi
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review
May 17, 2013

Dear Sir/Madam, Thank you for taking time to write such a complimentary report about Sunway Hotel Hanoi. We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience and have passed on your comments to all staff at our daily briefing. Thank you for choosing to stay at... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 8, 2013 via mobile

We came back at the end of our holiday ,we could walk to the old quarter and around the lake about half hour walk .quiet area nice breakfast plenty of choise , would recommend good wifi ,entertainment own bar singer ,great staff nothing too much trouble .. Thanks keep it up robert

Was this review helpful? Yes
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review
May 17, 2013

Dear Sir/Madam, Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi. We are absolutely delighted to hear of your pleasant experience in our hotel on your recent holiday in Hanoi. Thank you for your appreciation of our excellent breakfast spread and your kind comments on our cleanliness and comfort. Your comments are great motivation... More

Bowral, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 8, 2013

The attention received at Sunway was much more than we expected On booking in which was quick we found our room a little too small The staff at the front desk went out of their way to show us a bigger room & our change over efficiently handled The room was extremely quiet. well serviced & comfortable The restaurant was... More

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SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review
May 9, 2013

Dear Sir/Madam, We thank you for taking time to write to Tripadvisor about us and for your wonderful comments expressing your appreciation of our friendly staff, cleanliness and excellent buffet breakfast. Your comments are a tremendous encouragement to all of us here. Thank you once again for choosing to stay at Sunway Hotel Hanoi. We’d love to look after you... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Very good(5)
  • Old quarter(5)
  • Hoan Kiem lake(4)

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Room Service Suites
Hotel Style:
#15 Luxury Hotels in Hanoi
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is part romantic Vietnamese ambience and part ultra modern business hotel, a haven of relaxation yet never far from important destinations. Sunway Hotel Hanoi is 45 minutes from Noi Bai International Airport. It is within close reach of shopping and entertainment attractions, and conveniently within reach of legendary Hoan Kiem Lake. Sunway Hotel Hanoi offers corporate, business and leisure traveler the best accommodation experience with high service standard at an affordable price ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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Sunway Hotel Hanoi
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