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Sunway Hotel Hanoi

4.0 of 5 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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Certificate of Excellence 2014
Sunway Hotel Hanoi
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Sunway Hotel Hanoi
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427 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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Essex, England
Top Contributor
113 reviews 113 reviews
76 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this Hotel for 2 nights during February. A nice welcome upon our arrival and all staff friendly and helpful during stay with English widely spoken. Situated in the old town area close to many of principal attractions including Night Market and Lake. Rooms were pleasant and clean comprising comfortable super king sized bed, bedside cabinets, desk, chairs, flat... More 

Was this review helpful? Yes 2
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Niel01 Essex, England, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are absolutely delighted to hear that you appreciate our excellent service, the clean & pleasant rooms with comfortable bed, good breakfast and convenient location and friendly and helpful staff. It has been a pleasure serving you and thank you again... More 

Norfolk England
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed three nights as part of a tour and found the quality of this hotel to be one of the best . Great breakfasts in a very nice room with efficient staff even when busy. Very pleasant lounge and bar off the lobby. Rooms were large and beds comfortable with good pillows and linen. A comfortable stay and would... More 

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear travelmad...Norfolk England, Thank you for taking time to write such a detailed review about our hotel. We are delighted that you enjoyed your stay and your appreciation of our excellent service, efficient staff, nice large rooms & comfortable beds with good pillows and linen, great breakfast buffet and very pleasant lounge bar is great motivation for all of us.... More 

Top Contributor
68 reviews 68 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here 3 nights as part of a tour. Not disappointed as rooms were large and clean. Off the lobby was a large sitting area with bar service and a piano music at night, it was nice place to relax after a hectic day of sightseeing. The old quarter is a good 15 minute walk from the hotel or you... More 

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear shorechicknj, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are absolutely delighted to hear that you appreciate the clean & large rooms, good breakfast and convenient location and extremely helpful staff. It has been a pleasure serving you and thank again for choosing Sunway Hotel Hanoi. We look forward to serving... More 

Hertfordshire
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As part of the tour we stayed in this hotel for three nights. This is a four star pushing five star hotel. Breakfast superb so much choice nobody could complain. Bedroom and room facilities excellent . Staff very helpful one helped us out with a street trader who was trying to rip us off. Try the street bar opposite!

Was this review helpful? Yes 2
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear harmanj Hertfordshire, Thank you for taking time to write such a complimentary review about our hotel. We are very happy that you enjoyed your stay and your appreciation of our excellent service, helpful staff, excellent room facilities and wide variety at the breakfast buffet is great motivation for all of us. Thank you for staying with us and we... More 

Sittingbourne kent
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I really liked this hotel and as the first stop on my tour was a good start It is a little way from the old quarter but what i did was get a taxi to the furthest point i was going and worked my way back. Ho Chi Minh was 72000 vnd and to the old quarter 52000 vnd. it... More 

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear brit-us-sports Sittingbourne kent Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are absolutely delighted to hear that you appreciate the excellent service and and convenient location and comfortable beds. It has been a pleasure serving you and thank again for choosing Sunway Hotel Hanoi. We look forward to serving you again... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A very good hotel that is well positioned in Hanoi. What made it an excellent hotel was that the staff, particularly Miss Summer at reception, were very willing to help with our travel needs (making phone calls etc). Thank you Miss Summer, you are credit to your hotel.

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear SilverHairSkier Sydney, Australia Thank you for taking time to write and for your kind comments about the staff and excellent service that you enjoyed. We have conveyed your compliments to Ms Summer. Thank you for motivating her to do an even better job.Your appreciation of our excellent service and helpful staff is great motivation for all of us. We... More 

Los Angeles, California, United States
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 26, 2015

The Sunway Hanoi was our first stop on an On the Go Tour of Vietnam and Cambodia. The room was comfortable, the two complimentary bottles of water appreciated and the breakfast buffet was quite good. It is a moderate walk to the lake and the Water Puppet show. The lake is very beautiful even in the morning rain. Traffic is... More 

Was this review helpful? Yes 2
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Jocelyn11... Los Angeles, California, United States Thank you for taking time to write such a detailed review about our hotel. We are very happy to note that you enjoyed your stay and your appreciation of our excellent service, friendly & helpful staff, good breakfast buffet is great motivation for all of us. We are glad to have contributed positively... More 

long island new york
Top Contributor
93 reviews 93 reviews
34 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed January 20, 2015

We stayed at this hotel for one night which was the first night of our trip. The room was clean and relatively comfortable, but small. The staff was friendly and check- in and out was stress free. Breakfast was also acceptable, nothing special. For one night it was okay. I don't believe more than that would have been so easy... More 

Was this review helpful? Yes
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear pandg27 long island New York, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are absolutely delighted to hear that you appreciate the clean & comfortable rooms and friendly staff. It has been a pleasure serving you and thank again for choosing Sunway Hotel Hanoi. We look forward to serving you again... More 

Littleton, Colorado
Top Contributor
172 reviews 172 reviews
26 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed January 19, 2015

Nice hotel with well appointed rooms. Friendly staff. The bar in the main lobby does tack on a hefty VAT tax, so watch out. The breakfast buffet was excellent. We left super early in the morning, a breakfast box was made for us. Many thanks.

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear kathleen...Littleton, Colorado Thank you for taking time to write such a detailed review about our hotel. We are very happy that you enjoyed your stay and your appreciation of our excellent service, friendly staff, and excellent breakfast buffet is great motivation for all of us. In Vietnam all hotels are required by law to impose a 10% VAT. However... More 

Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 17, 2015

We stayed at the Sunway for two nights, separated by a night at Halong Bay. While the rooms are clean & comfortable, the staff made our stay a very happy experience-so friendly & helpful. We even had a staff member come to our room & enquire whether our rooms were to our satisfaction. Check in & check out was a... More 

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear DDPJ Adelaide, Australia, Thank you for taking time to write such a detailed review about our hotel. We are very happy to note that you enjoyed your stay and your appreciation of our excellent service, friendly & helpful staff, great breakfast buffet and dinner is great motivation for all of us. We are glad to have contributed positively towards... More 

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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#28 Luxury Hotel in Hanoi
#36 Spa Hotel in Hanoi
#51 Business Hotel in Hanoi
#76 Romantic Hotel in Hanoi

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