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Sunway Hotel Hanoi

4.0 of 5 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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Certificate of Excellence 2014
Sunway Hotel Hanoi
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Sunway Hotel Hanoi
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384 reviews from our community

Traveler rating
    103
    197
    66
    10
    8
See reviews for
37
146
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33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • English first
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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

An elegant hotel, well placed for wandering around the city. Great hotel breakfast's and my husband loved the egg stations. the staff were very friendly and happy to help. The rooms were well kitted out with 3 pin plugs available. A great place to stay.

Was this review helpful? Yes
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Michele K, Thank you for your kind words and appreciation of our great breakfast, staff and service. We thank you for staying with us and it has been a privilege serving you. We look forward to welcoming you again soon. Kind regards, George Teh General Manager. Sunway Hotel Hanoi More

Brisbane, Australia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Clean and spacious rooms. Had a great night's sleep and could hear only minimum noise from outside. Good wifi signal. We had both dinner and breakfast in the restaurant and would recommend the food. Staff are friendly and helpful. Hotel is centrally located with a supermarket and ATM around the corner.

Was this review helpful? Yes
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear SuzW66, Thank you for taking time to write such a complementary review about Sunway Hotel Hanoi. We are absolutely delighted to know that you enjoyed our excellent food and service.. Our rooms come with double glazed windows to keep out noise, hence the great night’s sleep. We are happy that we have been able to contribute towards making your... More

Miami Beach, Florida
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Since you walk in this Hotel something tells you it will be a good experience; the staff is friendly and helpful, the rooms nice and clean and the view of Hanoi is interesting. The surrounding area very colorful and plenty of nice restaurants; very safe, very friendly people and very easy to walk downtown. Very acomodating when your plane leaves... More

Was this review helpful? Yes
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Anton F, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are glad that you enjoyed our excellent service quality and the convenience of our location. It has been a privilege serving you and we certainly look forward to welcoming you again soon. George Teh General Manager Sunway Hotel Hanoi More

Senior Contributor
38 reviews 38 reviews
31 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 1 week ago

Was recently on a Gate1 tour of VN and our last three nights were spent here.....It was the best of any we stayed in......the staff was very caring and helpful, the lobby was elegant and spacious, the room was well-outfitted with the best beds we had on the trip. We were on the 10th floor, a non-smoking floor. Hotel is... More

Was this review helpful? Yes
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Khkhnm, Thank you for taking time to write such a detailed review on Sunway Hotel Hanoi. Your appreciation of our comfortable bed, central location and staff are great motivation for all of us. We are happy to live up to motto “We care enough to be personal”. Thank you again for choosing Sunway Hotel Hanoi and we look forward... More

Lisboa
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

The positive opinions of the majority of the previous reviewers were confirmed. We had a very pleasant 2 nights break stay, as base to visit Hanoi. Very clean and confortable rooms with good free wifi signal. The breakfast is OK, but limited in terms of food options. Staff very nice and helpful. It's not located in the city center, but... More

Was this review helpful? Yes
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Tuga2005, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. Your appreciation of our accommodation and services is great motivation for all of us. We are happy to have contributed positively towards making your holiday in Hanoi a memorable one. It’s been a privilege serving you and we look forward to serving you... More

Tadworth, United Kingdom
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A good quality central location hotel. We stayed two nights and then returned a day later for our third night. The hotel staff were excellent and collected our suitcases after day two and stored them until the third night where our cases were already in our new rooms when we checked in. Great service. The restaurant was also very good... More

Was this review helpful? Yes 2
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Peter F, Thank you for taking time to write such a wonderful review about Sunway Hotel Hanoi. Your appreciation on our friendly staff and excellent service are great motivation for us. Thank you again for staying with us and we look forward to serving you again soon. Kind regards, George Teh General Manager. Sunway Hotel Hanoi More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here twice during my visit with my family. We visited Halong Bay between visits. The food is great and the location is very quiet. It is harder to find good restaurants around the hotel. Lily, Magie and Nhung were great to chat to and service was A+

Was this review helpful? Yes 2
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Morgans2450, Thank you for taking time to write such a detailed review about Sunway Hotel Hanoi. Your comments on our service and friendly staff are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one. Thank you again for choosing Sunway Hotel... More

Perth
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Well I'm sitting here in the dining room enjoying a cup of tea. First impressions from last night, excellent! Helpful welcoming staff, great room with enormous comfey bed, ( seriously I could have had two other people in there easily) safe, water, slippers, nice soap, free wifi that worked in dining room too. Dinner was spectacular and cheap. I had... More

Was this review helpful? Yes 1
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear SueKayTravels, Thank you for writing such a complimentary and detailed review about our hotel. We are pleased to know that you enjoyed our excellent accommodation and services. Thank you for staying with us and we look forward to serving you again soon. Kind regards, George Teh General Manager. Sunway Hotel Hanoi. More

Somerset, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent a total of three nights in this hotel. The rooms are comfortable and the beds huge. It has double glazing, so is very quiet. I like to be cool at night and I found the air conditioning very good. Breakfast was lovely and you were spoilt for choice. Something for absolutely everyone. What made it so special for... More

Was this review helpful? Yes 3
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Polly O, Thank your for taking time to write such a complimentary review on Sunway Hotel Hanoi. We are absolutely delighted to hear of your appreciation of our professionalism and friendly staff. We are glad that you appreciated the double glazed windows which gave you quiet rooms. We are happy that we have been able to contribute towards making... More

Chelmsford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Following our recent stay at the sunway, I can only review this hotel as average. Although customer service/staff are very good, the rooms are tired but clean. Wifi only available free of charge to one device per room with additional £3 daily fee should you wish to register another. Seems a little cheeky as most cafes & restaurants nearby can... More

Was this review helpful? Yes
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Prospect40, Thank you for staying at the Sunway Hotel Hanoi on your recent holiday in Vietnam. We are happy to note that you valued our service and the cleanliness of our room. We are on process of upgrading our Wifi Speed and hopefully we would have the opportunity to serve you again. Kind regards, George Teh General Manager. Sunway... More

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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
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Also Known As:
Hanoi Sunway Hotel

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