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All 499 Hanoi hotels

Sunway Hotel Hanoi

4.0 of 5 Hotel   |   19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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Ranked #134 of 499 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Su W London, United Kingdom
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356 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Excellent choice by Bunnik Tours for first two nights of a 19 day Vietnam & Cambodia tour Great ambience enjoyed in the lounge at the end of a long hot and steamy day of sight seeing, museum visits etc. Food excellent, service excellent, staff welcoming, happy and helpful. Ideally situated in area undergoing constant change, walking distance to local restaurants.

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been returning to this hotel for the last 6 times, this being my seventh for work. The service has been always phenomenal. The staff is courteous and friendly, often showing personal attention to our needs, and providing very good advice for our travelling needs. Even the bell boys are very well mannered. If you'd like some great service,... More

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SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear AdrianTanWeiTao, Thank you for taking time to write such a complimentary review of our Hotel and highlighting the appreciation of the staff and services you enjoyed during your stay with us. It’s has been a great privilege of serving you and we look forward to welcoming you back soon. George Teh General Manager. Sunway Hotel Hanoi. More

BC
Contributor
17 reviews 17 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: - nice lobby and lobby lounge, we spent a lot of time there for happy hour, better atmosphere than the restaurant area - friendly staff but their English was very basic - the Vietnamese food and fruit in the buffet was great Cons: - not close to the main markets - need to take a taxi everywhere - not... More

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Melbourne
Top Contributor
52 reviews 52 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Comfy hotel with all the amenities you need. Great breakfasts. The staff are very friendly and speak enough English to be very helpful. They are also super helpful with logistics of catching taxis and getting where you need to. Am headed back there for the last few days of my trip and can't wait! A 15 minute walk to the... More

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SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear pingsandmark, Thank you for writing such a complimentary review of our Hotel and highlighting the details and appreciation of the staff and services you enjoyed during your stay with us. It’s has been a great privilege of serving you and we look forward to welcoming you back soon. Kind regards, George Teh General Manager. Sunway Hotel Hanoi. More

Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Right in the heart of the bustling city of Hanoi sits the Sunway Hotel. Rooms are reasonably spacious and are clean. The location is just a 10-minute walk from the city centre, and easily accessible to taxis (if you get tired exploring the city). The staff are super helpful and friendly, and the breakfast buffet is the best we had... More

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SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear Sand175, Thank you for taking time to write such a complimentary review about your recent stay at Sunway Hotel Hanoi. We are glad that you enjoyed our excellent breakfast buffet and friendly staff. Your comments are great motivation for all of us. It has been a pleasure serving you and we look forward to serving you again soon. Kind... More

yorkshire lass
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a very good hotel in the old quarter of Hanoi. On arriving, we were a bit taken aback about the area and suddenly we pulled up outside a beautiful plush looking hotel! After checking in, we went for a walk to get our bearings. We found it a bit daunting to get around and during our stay we... More

Was this review helpful? Yes 1
SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear eisus, Thank you for taking time to give us such a wonderful review. Your comments are a great encouragement to all of us and have been disseminated to all our team members. We are glad to have been able to contribute positively towards making your Birthday and Wedding Anniversary in Hanoi a memorable one. We are on process upgrading... More

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good clean hotel, spacious enough room, good service, good breakfast, walk about 20 min to the lake and water puppets, old town etc. You pass the opera house and a good jazz club by the Sheraton. Breakfast was OK and the internet worked.

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SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear John H, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. Your comments are great motivation for all of us and we are glad that you appreciated the excellent breakfast, spacious rooms and excellent service. Thank you for staying with us and we look forward to serving you again soon. George Teh General... More

Hemel Hempstead, United Kingdom
Top Contributor
73 reviews 73 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a well appointed ,welcoming hotel with lovely ,helpful staff .The rooms are comfortable .We were recommended two local restaurants for an evening meal but found the area a bit run down and badly lit for walking around unfamiliar streets at night .We returned to the hotel and ate at the restaurant which was delightful .

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SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear Luckyjpq, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. Your comments are great motivation for all of us and we are glad that we have been able to contribute positively towards making your holiday in Hanoi a memorable one. Thank you for staying with us and we look forward to serving you... More

Essendon
Top Contributor
131 reviews 131 reviews
40 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Sunway Hotel in Hanoi ticks just about every box. The rooms are nicely appointed, the internet is fast, the beds comfortable, but the location is quite poor. It's about 10mins from the lake and the old quarter, which is the prime location in Hanoi.

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SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear Groeneveld Essendon, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. Your comments are a great encouragement to all of us and will spur us on to continue to provide the best for our guests. Your comment on the location is noted however this is not something we are in control of. We... More

St. Ives, United Kingdom
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is situated on quite a ramshackle road, approx 1 mile from the "buisness" end of town. There is nothing to complain about here, it is clean, comfortable and basic, the staff are friendly too. The breakfasts are on par with most others stayed at in Vietnam, considering they have quite a pool of nations to cater too, that's... More

Was this review helpful? Yes 2
SunwayHotelHanoi, General Manager at Sunway Hotel Hanoi, responded to this review

Dear Giovanii St. Ives, Thank you for taking time to write such a good and honest review about Sunway Hotel Hanoi and your appreciation of our sumptuous buffet breakfast, friendly staff, very tasty and reasonably priced cocktails and excellent service. Your comments are a great encouragement and have been desseminated to our team. Thank you for staying with us and... More

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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
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Also Known As:
Hanoi Sunway Hotel

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