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Sunway Hotel Hanoi

#134 of 512 Hotels in Hanoi
Certificate of Excellence
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19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
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Sunway Hotel Hanoi
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Sunway Hotel Hanoi
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457 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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  • Dutch first
  • English first
  • French first
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Bedford, United Kingdom
Top Contributor
51 reviews 51 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just like many of the other reviewers, we stayed here two nights as part of a tour. Warm welcome, comfortable beds, and good breakfast buffet. This is walking distance to the Old Quarter via streets full of real daily Hanoi life. Recommended.

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Such friendly and helpful staff from the front desk to the dinning/bar area. The hotel is clean, great breakfast and about a 20 minute walk to the French Quarter. It is a about a 5-10 minute walk to several breweries. We enjoyed our time here. Most importantly, the room was quite and made a a great nights sleep in comfortable... More 

Was this review helpful? Yes 1
London
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a couple of nights on a tour. The rooms were clean, comfortable and well equipped, we were quite high up. We ate at the hotel one night and the food was excellent. There was a good choice of food available at breakfast to fit both Vietnamese and Western tastes. The hotel is a 20 minute walk from... More 

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devon
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel as part of our trip with Mercury Direct, actually stayed twice , we had lovely large rooms with tea and coffee facilities, flat screen TV, in room safe and bottled water supplied daily, there is a lovely large shower and nice comfy beds, they also had English plugs around the window area ,very nice Hotel.

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear bippoDevon, Thank you for taking time to write such a nice and detailed review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated the lovely and comfortable room with its facilities. Do tell your friends about us when they are headed this way so that we can look after them too, Thank... More 

Edinburgh, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visited the Sunway for 3 days before moving on.As this was our first visit to Hanoi we wanted a Hotel in the Old Quarter the Sunway fitted the bill from the point of view of location.We were also aware that it was a short stay city hotel and again it fitted the bill albeit the rooms and common areas will... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear RAYMOND W, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi and the staff. We are delighted that you enjoyed everything our team provided for you, from the excellent service to our friendly and very helpful staff. It has been our pleasure serving you and thank again for choosing Sunway Hotel Hanoi. We... More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Put on a smoking for when requested a non smoking floor. The room was all enclosed, there was one window, however when the blinds were opened there was no space for natural light to enter because there was a large building obstructing any type of view. Good location in walking distance to town.

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Rachael R Thank you for staying with us on your recent trip to Hanoi. We apologise for not being more sensitive to your need to be on a non-smoking floor. We are however glad that you enjoyed your stay nevertheless. George Teh General Manager Sunway Hotel Hanoi. More 

San Diego, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff at this place is amazing. No matter what you ask, they are happy to help. One of my friends asked about some attractions and the lady took out a map and highlighted every one of them and suggested best way to reach all. We had an issue with a cab charging us too much for a trip to... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear jobyfrancis, Thank you for taking time to write such a nice review about our hotel. Your appreciation of the helpful& friendly staff is great motivation for us all. We are happy that you enjoyed your stay and look forward to serving you again soon.. Thank you for staying with us. George Teh General Manager. Sunway Hotel Hanoi. More 

Contributor
18 reviews 18 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Like many others, my wife and I arrived here as part of a group tour heading from North to South. We arrived directly from the airport and were provided with tea in the lobby and then our rooms were allocated. Our room was comfortable, clean and everything we wanted upon arrival. The staff were all friendly, the food in the... More 

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear fieldmouse78, Thank you for taking time to write such a nice and detailed review about Sunway Hotel Hanoi. We are delighted that you liked our comfortable, clean room. Your appreciation of our friendly staff, convenient location, plentiful food & tasteful Vietnamese buffet and service when you dined in our restaurant is great motivation to all of us. Thank you... More 

Top Contributor
62 reviews 62 reviews
34 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I have just returned from two weeks of touring in the wonderful countries of Vietnam and Cambodia. Mercury Direct did us proud. We paid a great price, had a wonderful experience and were very well looked after by out 3 tour guides. We didn't have one single problem, especially when we had 5 flight to consider. Everything... More 

Was this review helpful? Yes 3
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear peanutandhooverlady, Thank you for staying with us on your recent trip to Hanoi. We are happy that you enjoyed your stay and look forward to serving you again soon. George Teh General Manager. Sunway Hotel Hanoi. More 

Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A very welcome at the entrance of the hotel, impressive lobby area and a very efficient and fast check in. The room was spacious, very clean and all in good working conditions. The restaurant has a very nice deco and breakfast spread was more enough for a business traveler like myself. Highly recommended!

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SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear David T, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted to know that you appreciated our impressive lobby area and efficient and fast check in, spacious & clean room with everything in good working condition, nice deco restaurant . Glad you enjoyed the excellent buffet spread too for breakfast.... More 

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