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Melia Hanoi

#95 of 523 Hotels in Hanoi
Certificate of Excellence
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44B Ly Thuong Kiet Street, Hanoi, Vietnam
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up to -15% MeliáRewards
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1 room 1 guest
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949 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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  • All months
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Copenhagen, Denmark
1 review
2 of 5 stars Reviewed 4 days ago NEW

No pool WiFi, staff did not act according to this being a 5 star hotel and it took 5 hours from calling reception to request a bottle of shampoo that housekeeping forgot to Refill, for me to receive it. Only when i went down to ask why i hadnt yet received it did they bother bring it up. Staff did... More 

Review collected in partnership with Meliá Hotels International

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Madrid, Spain
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Meliá Hanoi for 2 nights in August and it simply exceeded our expectations. When we arrived early in the morning from an international and long flight from Spain they had our room ready, and not only this but also they upgraded us to the next room category! It was our Anniversary and they greeted us with a... More 

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Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 1 week ago

Was on business trip Clean and luxurious rooms Good was room with shower Centrally located with shop Near area Helpful staff want to help Price reasonable About 45 min from airport Good and comfy bedding Large and spacious rooms Will visit again

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Singapore, Singapore
Level Contributor
117 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here last year and expected a good experience. There were many good points for this newly renovated hotel - like clean facilities, good breakfast, helpful staff, good wifi connection etc. However, there were also a few minor letdowns and one major grouse. The minor ones were like the inadequate shower gel, poor bed quality with mattress sagging quite... More 

Was this review helpful? Yes 1
Peterborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nothing to say really because we stayed two nights here and it is a great hotel bang in the right postion in town to go places, food amazing you have to try it. staff I would give 11 out of 10 they are so good and when you get to your room you just go wow I'm here to stay... More 

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London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Amazing hotel, after staying in six other hotels during our trip the Melia outshone all by far. Have stayed in 5 star hotels around the world and live in London, compared to London hotels of the same quality you just cannot beat the value for money that this hotel offers. Rooms are decorated beautifully, staff are helpful, corridors smelt amazing.... More 

Review collected in partnership with Meliá Hotels International

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MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, I would like to thank you in the name of all Melia Hanoi staff for your feedback. We are really proud that you had such a wonderful experience and our hospitality met your expectations.It is very important for us to know that we made your stay unique. Your positive comments will help us with our continuing effort... More 

Copenhagen, Denmark
Level Contributor
149 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Melia looks impressive and can also offer good things. The pool is nice on a hot summer day, although it is small. The pool staff seemed like they couldn't care less about the guests, but we did manage to get towels after all. We stayed at a room with "Level" privileges. The lounge on 20th was closed for renovation... More 

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MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, First of all, I would like to thank you for taking the time to give us a feedback on Tripadvisor as well as answer to our Satisfaction Survey. I am truly sorry for your experience at the pool. Actions have been taken to avoid similar situation to happen in the future. As you know we are now... More 

Invercargill, New Zealand
1 review
4 of 5 stars Reviewed 3 weeks ago

I really enjoyed my stay here with my husband And my sister and her husband, The only thing that was small in the whole experience was the size of the swimming pool clean well maintained just small. I would happily return, the staff were polite, well skilled, nothing was an issue. They understood English well and were able to respond... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, I would like to thank you for having choosing us during your visit to Hanoi. It is always a pleasure to receive such positive feedback. Your positive comments will help us with our continuing effort to improve the service quality for our guests. Looking forward to welcome you back to Melia Hanoi. Kind Regards, Nguyen Lien Huong... More 

Vienna, Austria
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay two nights in the hotel right in downtown Hanoi. Great service, very good breakfast and nice facilities. Highly recommended if you don't like bad surprises. The nice thing is that combine both features: western comfort with a quite nice southeast Asia atmosphere.

Was this review helpful? Yes 1
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, It is a pleasure for us to know that you have a good experience during your stay at Melia Hanoi. We are proud to know that you had a good stay with us and I am delighted with your comments about the staff, do not hesitate that I will share them with the entire team. Thank you... More 

Dublin
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staying two nights in mid-July and could find very little fault. Service is great from the moment of arrival and all the way through. The only small fault was the queue for breakfast when there were obviously spare tables. This said the delay was short. Lay-out of restaurant is a bit strange with the buffet at the start leading to... More 

Was this review helpful? Yes 1
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, First of all, I would like to thank you for having chosen us for your last stay in Melia Hanoi, as well as for taking the time to post your opinion on Tripadvisor. I am sorry to hear that you had to queue for breakfast when there were obviously spare tables. This is definitely not the kind... More 

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