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Melia Hanoi

#91 of 518 Hotels in Hanoi
Certificate of Excellence
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44B Ly Thuong Kiet Street, Hanoi, Vietnam
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Melia Hanoi
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928 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • All months
    (928)
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    (286)
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Luzon, Philippines
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel is situated at a good location that is accessible to the travelers. The staffs are courteous, friendly and accommodating, and the food they serve are great specially the desserts, pastries and cakes .

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Perth, Australia
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This Hotel is in a great location, Walking distance to the Lake, Museum, Restuarants. Staff are very friendly. Rooms spacious. Breakfast great. Lots to chose from. Very much a Business Hotel but we had no problems. The paper was delivered to our room every morning. The pool is a good size and you can have a drink around it. It... More 

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Perth, Australia
1 review
3 of 5 stars Reviewed 2 weeks ago

the hotel is very well presented and we were greeted by friendly staff. The room comfortable fitted 3 ppl. The bed was like sleeping on a slab of concrete which I ordered extra blankets to Line the bottom of the bed for some comfort. The nightclub over the road gies until 2:30am and the noise is terrible. The windows are... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, First of all I would like to thank you for taking the time to give us your comments. I am very sorry to hear that your stay was not really satisfactory. Your opinion is very important for us and you have our commitment that all of your comments will be used to improve our services. Regarding the... More 

Dasmarinas City, Philippines
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Front view of the hotel is very good. The lobby is very spacious and elegant. It has 2-3 restaurants and cafes. The rooms were spacious enough. It has flat screen tv, mini bar and ref. with complimentary bottled drinking water and coffee. There is a safety deposit box. All toiletries are available. It has a bathtub. Our room window has... More 

Was this review helpful? Yes 1
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Melia Hanoi. It is a pleasure for us to know that you had a incredible experience between us and you loved our rooms and all the hotel. Client’s satisfaction is our ultimate commitment and we would like to thank you again for your kind comments. Hoping to... More 

Wales
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights the hotel very classy good position about 10 minutes walk to the lake and park,we had the 8th floor rooms which is very quiet. But they are renovating the upper floors so noisy in the day and disco noisy until about 3am had dinner in hotel fab all u can eat for £26 with lobster would recommend.

Was this review helpful? Yes
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, Thank you very much for choosing us as your “home away from home” and for your review about our hotel facilities. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a very nice stay; to have achieved this goal is a real... More 

Cambridge, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From arrival, I was so impressed with this hotel. Firstly, my sister and I got our room upgraded to a deluxe suite for free, and were welcomed with an amazingly clean and well-equipped room. The leisure facilities are plentiful with a state of the art gym and a very nice pool. The breakfast option was delicious however we did not... More 

Was this review helpful? Yes 1
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, It is very nice to read your kind comments about Melia Hanoi. We are very happy to know that you enjoyed your stay and that you felt very impressed. Your positive comments will help us with our continuing effort to improve the service quality for our guests. Looking forward to welcoming back to Melia Hanoi. Best Regards,... More 

Manila, Philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed for 3 nights for a business conference. Melia Hotel Hanoi is very much conducive for business and leisure stay. Premium room is very pleasant and relaxing. The bed is oversized for a single occupancy. Room design complements my expectation of a 5 star hotel. Facilities such as Gym and SPA is great. Warm and friendly staff are always ready... More 

Was this review helpful? Yes 1
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, I would like to thank you very much for publishing such inspiring and motivating words on Tripadvisor, which will help us with our continuing effort to improve the services quality for our guests. We are really proud that you had such a wonderfull experience and our hospitality met your expectations. I will share your comments with our... More 

Antrim, United Kingdom
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here 3 nights on a recent tour of Vietnam and Cambodia. The entrance of the hotel is very impressive and the staff are pleasant and welcoming. The rooms were tastefully furnished and comfortable and the shower was excellent. The buffet deal with unlimited wine was very good and the breakfasts were delicious with fresh lychees and dragon fruit... More 

Was this review helpful? Yes 1
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, Thank you very much for choosing us for your holidays and for your comments about our hotel. Your opinion is very important for us and you have our commitment that all of them will be used to improve our services. We are glad to know that you really enjoyed our breakfast. Our goal is always to make... More 

Johannesburg, South Africa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great business hotel. The staff are very well trained, knowledgeable, friendly and go out of their way to assist. The breakfast buffet is super fresh, extensive and caterss for all sorts of tastes. The rooms are spotlessly clean, spacious and the servicing of the rooms is unobtrusive and always done exactly at the right time. Perhaps the... More 

Was this review helpful? Yes 1
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, Thank you very much for choosing us as your “home away from home” and for your review about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a very nice stay; to have achieved this goal... More 

Redhill, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

good and comfortable hotel with nice roof pool - a bit "business" but well situated. rooms and bed generous size and breakfast was varied and plentiful. walking distance to downtown. evening buffet expensive but unlimited wine for those wanting it.

Was this review helpful? Yes 1
MeliaHanoiHotel, Manager at Melia Hanoi, responded to this review

Dear Valued Guest, I would like to thank you for having choosing us during your visit to Hanoi. It is a pleasure for us to know that you had a nice stay in our hotel and we hope to see you back soon in Melia. Thank you very much once again. Warm Regards, Nguyen Lien Huong Guest Experience Manager More 

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