We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Nikko Hanoi

#107 of 537 Hotels in Hanoi
Certificate of Excellence
84 Tran Nhan Tong Street | Hai Ba Trung District, Hanoi 10000, Vietnam
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Nikko Hotels to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Nikko Hanoi
View Map
Add Photo Write a Review

443 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Sydney
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

After having such a great experience at Hotel Nikko in Saigon and reading some of the reviews on trip advisor we decided to stay at Hotel Nikko in Hanoi for our 3 night adventure. What a difference between the two. The customer service at the front desk really needs to lift their game. The customer service at the La Brasserie... More 

Helpful?
Thank Ads_Rans
Penang Island, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

hotel staff were so accommodating and friendly, the breakfast was delicious and was interesting to try Japanese food. The staff in the executive lounge were so helpful and nothing was too much trouble a big thank you to all staff If I return to Hanoi I would stay at this hotel

Review collected in partnership with this hotel

Helpful?
1 Thank lornah1112016
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Ms. lornah1112016, We would like to thank you for choosing a stay in Nikko Hotel Hanoi and your nice comment as well. We are happy to hear that you enjoyed our Services and Foods. We hope to welcome you back again in the near future. Sincerely yours, More 

Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The customer service here is great. They are fast, friemdly and helpful, so I think that if you travel for relaxation like me, you should choose Nikko to be the place to have a rest after each day of visiting and exploring the beautiful city.

Helpful?
Thank Tequila T
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Tequila T, I very much appreciate your time to share your comment on the recent visit to SHotel Nikko Hanoi. We make every effort to ensure your expectations are exceeded and I want to thank you for acknowledging many positive elements of your stay; especially the personalized service from our staff. Your compliments will be shared among our team... More 

Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

La Basseries and Taoli restaurant were great restaurants in Nikko Hanoi hotel. That was my birthday and for long time I hadn't had dinner with my mom so I decided to book a table for us on my special occasion. With my early booking, I was discounted for 50%. That was a great birthday present for me. My table was... More 

Helpful?
1 Thank Lucia M
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Lucia M, Thank you so much for taking the time to share your experience regarding the recent visit to Hotel Nikko Hanoi. Happy Birthday to you! It is our great pleasure to learn that you have enjoyed the Birthday with your mother at out Hotel. There is no better reward than your compliment, therefore I will pass your kind... More 

Community of Madrid, Spain
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had an after meeting party at Benkay on the second floor of Nikko Hanoi hotel. Such an amazing Japanese restaurant. Really! I was served with kaiseki. A lot of dishes made in many different ways were offered in a kaiseki set and the cost was only about $70 each set. So delicious and of course, so memorable!!!

Helpful?
2 Thank Temeka C
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Temeka C, Thank you so much for choosing Hotel Nikko Hanoi for your party, and taking the time to share your experience on tripadvisor. It is delighted to learn that our service have been up to your expectation. Your compliment definitely will be passed on our staff to serve as an encouragement for them to keep up their good... More 

Bucharest, Romania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nikko gave us a lot of wonderful meals. Breakfast included many choices of pho and noodle dishes of Hanoi. Dinner usually had buffet with the variety of dishes soaked in spices, very easy to eat. You'll never get bored of Nikko Hanoi hotel's food. Great !!!

Helpful?
2 Thank Eduardo P
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Eduardo P, Thank you for your nice comment about your stay in our Hotel Nikko Hanoi. We are happy to hear that the variety and quantity of food fits your taste. We will surely pass on your generous words of recognition to our team who will be very inspired to keep on providing high standard of services to all... More 

Dana Point, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After a long flight, all I needed was to take a shower comfortably and relax. The bathroom here was super amazing. Hot water was 24/7 available and there was an automatic sprinkler. The toiletries were ready and filled regularly and all were comfortably light scented. For me a great bath area is essential there every time I go on a... More 

Helpful?
2 Thank Marie P
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Marie P, Thank you very much for taking your precious time to give us a feedback about your staying in Hotel Nikko Hanoi. We are happy to hear, that you loved your stay with us. Looking forward to your soon return visit. Sincerely, More 

New York City, New York
1 review
1 of 5 stars Reviewed 3 weeks ago

This hotel is very overrated by the other reviewers and it is not for business travelers at all. It is really geared toward older Japanese tourists. The WiFi worked only intermittently in my room (room 1001) and I was unable to do my work. There are no plugs for computers or other devices conveniently located near the bed or desk.... More 

Helpful?
Thank CJM10027
Nikko H, Public Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr. CJM10027, Thank you very much for your candid review of your recent stay at our hotel. We sincerely regret to learn about the bad speed of Wi-Fi you had experienced during your stay. Please accept our truly apologies for any discomfort caused. At Hotel Nikko Hanoi we endeavor to provide the best experience for every guest, since your... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Nikko Hotel is a great choice for my business trip. My work made me so exhausted, however high-quality hotel with a beautiful location like Nikko helped me recharge quickly and want to visit Hanoi more. Thank you Nikko Hanoi hotel!!

Helpful?
1 Thank Ophelia A
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Ophelia A, We would like to thank you for choosing a stay in Nikko Hotel Hanoi. We were pleased to know that you enjoyed the time in our hotel, and we hope to welcome you back again in the near future. Sincerely yours, More 

Portugal
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nikko is truly a 5 star Japanese hotel in the heart of Hanoi. Customer service in Nikko made me really satisfied. I like this hotel because of the friendly, enthusiastic and professional staff. From housekeeping staff, front desk staff to the managers, all had such professional skills. What a wonderful hotel !!!

Helpful?
3 Thank Kelli C
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Kelli C, Thank you for your nice comment about your recent stay in our Hotel Nikko Hanoi. We are happy to hear that you satisfied with our services as well as our staffs, and would be glad to have you with us soon again. Sincerely, More 

Questions? Get answers from hotel staff and past guests. Ask a question

222 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (176)
Viewed
Room/Suite (27)
Viewed
Hotel & Grounds (33)
Viewed
Bathroom (10)
Viewed
View from Room (17)
Viewed
Dining (4)
Viewed
Pool/Beach Area (2)
Viewed
Other (83)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (46)
Viewed
Room/Suite (6)
Viewed
Dining (5)
Viewed
Hotel & Grounds (4)
Viewed
Other (31)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hanoi hotels
1.1 mi away
Hilton Hanoi Opera
Hilton Hanoi Opera
#124 of 537 in Hanoi
4.0 of 5 stars 1,383 reviews
0.6 mi away
Melia Hanoi
Melia Hanoi
#101 of 537 in Hanoi
4.0 of 5 stars 1,079 reviews
1.1 mi away
Sofitel Legend Metropole Hanoi
Show Prices
Show Prices
Show Prices
1.4 mi away
Hanoi La Siesta Hotel & Spa
2.9 mi away
InterContinental Hanoi Westlake
2.2 mi away
Sofitel Plaza Hanoi
Sofitel Plaza Hanoi
#83 of 537 in Hanoi
4.5 of 5 stars 1,289 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay