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Hotel Nikko Hanoi

#161 of 523 Hotels in Hanoi
Certificate of Excellence
84 Tran Nhan Tong Street, Hanoi 10000, Vietnam
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1 room 1 guest
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Hotel Nikko Hanoi
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330 Reviews from our TripAdvisor Community

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Traveler rating
    82
    190
    45
    7
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103
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (330)
  • Mar-May only
    (77)
  • Jun-Aug only
    (89)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (90)
All months
Wellington, New Zealand
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Friendly and helpful staff. Location of hotel is near convenience stores and local restaurants. Only spent one night there, but definitely will stay there again if I go to Hanoi for business. Facilities are also very good.

Was this review helpful? Yes
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr. Winston S How great to read your thoughtful review on TripAdvisor, and thank you very much for taking your precious time to give us a very detail feedback about your staying with us. We are delighted to read that we were able to meet your expectations and that you fully enjoyed this experience! We will surely pass on... More 

Singapore, Singapore
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just stay at Nikko Hanoi this week from Thur to Sat. Very nice hotel and the room is nice with good amenities. Room price is reasonable for such a 5 star hotel. Staff are friendly and speak English well. Just encountered a minor problem on the invoices during checking out. The cashier doing the check out was rather inexperience and... More 

Was this review helpful? Yes
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr. Chan D, How wonderful to read your thoughtful review on TripAdvisor, and thank you very much for your precious recommendation on Trip Advisor. We are delighted to read that we were able to meet your expectations and that you fully enjoyed this experience! We continuously strive to provide an exceptional experience for all our guests and your compliments... More 

Hanoi, Vietnam
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is so close to the train station and the historic old quarter is to be reached on foot. We take 3 minute to going from train station to the hotel. The staff is friendly and helpful. Room is large and clean.

Was this review helpful? Yes 1
Nikko H, お客様担当マネージャー at Hotel Nikko Hanoi, responded to this review

Dear Mr./Ms. Fernando M, Thank you for taking the time to write about your stay at Nikko Hotel Hanoi and for your feedbacks. I was delighted to read your comments and I am most pleased that you enjoy your experience. It is positive feedback such as yours that encourages our staff to continue striving to exceed our guests’ expectations. Thank... More 

Lincoln, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 19, 2015

Such helpful and polite staff, although this is Japanese Hotel don't let this stop you booking as a non Japanese national, and food and wine excellent. Breakfast choices were vast and always able to obtain coffees etc.

Was this review helpful? Yes
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Ms. Akmarbasenji, How great to read your thoughtful review on TripAdvisor, and thank you very much for taking your precious time to give us a very detail feedback about your staying with us. We are delighted to read that we were able to meet your expectations and that you fully enjoyed this experience! And also, the variety and quantity... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 2, 2015

We came for lunch buffet this afternoon. We paid over 900.000đ for 2, the price at which I expect a decent lunch in Vietnamese standards. I was disappointed. First thing I noticed was that the selection wasn't good. There were too few main dishes to choose, other than the noodle bar. The sushi bar definitely had limited choices. There were... More 

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Nikko H, Manager at Hotel Nikko Hanoi, responded to this review

Dear Mai Huong N, I would to thank you for choosing our hotel and for sharing your experience on Tripadvisor. I am sorry to hear that you were not happy with our food. We sincerely apologize that you found our food was not enough for your expectation. I will promise you to discuss your comments with my team in order... More 

Kathmandu, Nepal
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 30, 2015

Personally myself, I am very much impressed by the quality of the hotel. I had read few negative comments in TripAdvisor by other travelers about the hotel, but I did not find those kinds of negativity in the hotel. Hotel staffs spoke english well, and they were always eager to help. I loved the Japanese style buffet dinner and breakfast.... More 

Was this review helpful? Yes 1
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr. Rajesh S, How wonderful to read your thoughtful review on TripAdvisor, and thank you very much for your precious recommendation on Trip Advisor. We are delighted to read that we were able to meet your expectations and that you fully enjoyed this experience! We continuously strive to provide an exceptional experience for all our guests and your compliments... More 

Dhaka City, Bangladesh
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 22, 2015

The hotel is good almost in all aspect. The service is awesome.Food is great. But the problem is the staffs are not that much sound in English - it creates lots of problem in communication. It is very difficult to get the proper service due to the language barrier.

Review collected in partnership with this hotel

Was this review helpful? Yes
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr. Gmilon, Thank you for choosing hotel nikko hanoi and sharing your experience during the stay at nikko. We are very delighted to hear you had a nice stay with us and we appreciate your feedbacks which will be sure to pass on to our team about our services, atmosphere and our food. We also greatly appreciate your comments... More 

Toronto, Ontario
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 25, 2015

Stayed 2 nights then returned for another night's stay as part of our itinerary. We were happy to come back. Spacious comfortable rooms. Comfortable bedding. Japanese toilets an interesting curiosity. Staff courteous, pleasant, a bit stiff. Pool not inviting, completely enclosed in an austere way. Does not allow view of the city. Short taxi distance to old Hanoi. Reasonable breakfast.... More 

Was this review helpful? Yes
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr/Ms RH_MD, Thank you very much for taking your precious time to give us a very detail feedback about your staying with us. We’re delighted to hear that you have enjoyed the location as well as comforted with the space of room of our hotel. We will surely pass on your generous words of recognition to our team who... More 

Hanoi, Vietnam
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 5, 2015 via mobile

Came here for lunch at Benkay. The food was ok but staff attitude was unacceptable for a so-called 5* hotel. One staff pointed her finger at my face while I was looking at the menu. Others looked like they hadnt eaten for days. None of them ever smiled or paid any attention to our table. I will not reccomend for... More 

Was this review helpful? Yes
Nikko H, お客様担当マネージャー at Hotel Nikko Hanoi, responded to this review

Dear Mr./Ms. Đỗ Q We would like to express our sincere thanks to you for taking a moment of your precious time to write us a feedback which is always very valuable as it allows us to continuously improve and better meet your needs. We are very sorry to hear that your experience at our establishment did not meet your... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 10, 2015

Location for tourists was a bit average, ideally we would have liked to be closer to the Old quarter. The restaurant food was expensive and my boyfriend got seriously sick after eating their pizza. The staff were friendly enough but after travelling for close to 12 hours from Australia and it being 1.30am our time we were very taken aback... More 

Was this review helpful? Yes 1
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Rachel J, I am very sorry to hear that your stay at our establishment did not meet your expectations. All feedback is always a very valuable as it allows us to continuously improve and better meet your needs. Please accept our most sincere apology for the issues you encountered during your stay. About the location, within a 10-minute drive... More 

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