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Hotel Nikko Hanoi

#165 of 512 Hotels in Hanoi
Certificate of Excellence
84 Tran Nhan Tong Street, Hanoi 10000, Vietnam
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Hotel Nikko Hanoi
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Hotel Nikko Hanoi
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306 reviews from our community

Traveler rating
    72
    180
    43
    5
    6
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45
64
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91
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (306)
  • Mar-May only
    (73)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (91)
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Hanoi, Vietnam
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Came here for lunch at Benkay. The food was ok but staff attitude was unacceptable for a so-called 5* hotel. One staff pointed her finger at my face while I was looking at the menu. Others looked like they hadnt eaten for days. None of them ever smiled or paid any attention to our table. I will not reccomend for... More 

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Nikko H, お客様担当マネージャー at Hotel Nikko Hanoi, responded to this review

Dear Mr./Ms. Đỗ Q We would like to express our sincere thanks to you for taking a moment of your precious time to write us a feedback which is always very valuable as it allows us to continuously improve and better meet your needs. We are very sorry to hear that your experience at our establishment did not meet your... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 10, 2015

Location for tourists was a bit average, ideally we would have liked to be closer to the Old quarter. The restaurant food was expensive and my boyfriend got seriously sick after eating their pizza. The staff were friendly enough but after travelling for close to 12 hours from Australia and it being 1.30am our time we were very taken aback... More 

Was this review helpful? Yes 1
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Rachel J, I am very sorry to hear that your stay at our establishment did not meet your expectations. All feedback is always a very valuable as it allows us to continuously improve and better meet your needs. Please accept our most sincere apology for the issues you encountered during your stay. About the location, within a 10-minute drive... More 

Los Angeles, California
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 26, 2015

Stayed in this hotel for 2 nights on business. The hotel was very clean, rooms were well presented and clean. We stayed in an executive suite which was quite large and roomy and had a great view of the city and park area. One thing that stood out for me was Breakfast, they have a huge selection of food, more... More 

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Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Matroska1, Thank you very much for taking your precious time to give us a very detail feedback about your staying with us. We’re delighted to hear that you have enjoyed the location as well as comforted with the cleanliness of room. And also, the variety and quantity of food fits your taste especially breakfast with both Continental style and... More 

Great Malvern, United Kingdom
Top Contributor
78 reviews 78 reviews
30 hotel reviews
356 helpful votes 356 helpful votes
4 of 5 stars Reviewed March 6, 2015

Stayed here for three nights whilst on a tour of Vietnam. Hanoi is a fabulous city full of action and buzz and it was lovley to be able to return to Nikko for some peace and tranquility. Our room was spacious with a superb bathroom all kept spotlessly clean by housekeeping. We were able to control the in room heating/air... More 

Was this review helpful? Yes 1
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr/Ms mabel98, We appreciate your staying at Nikko Hotel Hanoi. And I am glad to hear from your complimentary about Hanoi, which is mixed of tradition and modern cultural city of Viet Nam. Your precious feedback to our Hotel is very important. We are trying to gain one of the best services to customers through the breakfast includes international... More 

Bandar Seri Begawan, Brunei Darussalam
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 10, 2015

I stayed here for three nights. The hotel is standard, very good even and it's definitely not on the shabby side. The location isn't excellent. At least not to me.. The amenities in the vicinity was not satisfactory for me. The french areas seemed to offer more cafes, shopping and just easy access to nightlife compared to the area around... More 

Was this review helpful? Yes 1
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Hafizah A Many thanks for your feedback about your recent stay at our hotel. We appreciate that you share your thoughts with the tripadvisor.  We hope you will return soon ! Guest Relations Manager More 

Toronto, Canada
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 2, 2015

I recently stayed at this hotel while on business. The hotel is a little dated but offers all of the amenities. The size of the room is good and the bathroom is nice. There is AC in the room but it appears to be centrally controlled and is too hot, hotels should remove the control panel if they prefer to... More 

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Nikko H, お客様担当マネージャー at Hotel Nikko Hanoi, responded to this review

Dear Elazarovich Many thanks for your feedback about your recent stay at our hotel. We appreciate that you share your thoughts with the tripadvisor.  We hope you will return soon ! Guest Relations Manager More 

Bangkok
Top Contributor
97 reviews 97 reviews
10 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 29, 2015

I Haven't Stayed Here Myself But Come To Visit Some Friends. The Staffs Are Very Attentive And Always Smile While Offering The Service. Another Few Days Later I Was Getting Lost In The City While Finding The Way To West Lake.I Had No Idea Who To Ask At That Time And Suddenly I Saw Hotel NIKKO The Place When I... More 

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Nikko H, お客様担当マネージャー at Hotel Nikko Hanoi, responded to this review

Dear nObOdY007 Many thanks for your feedback about your recent stay at our hotel. We appreciate that you share your thoughts with the tripadvisor.  We hope you will return soon ! Guest Relations Manager More 

Mexico City, Mexico
Top Contributor
380 reviews 380 reviews
106 hotel reviews
175 helpful votes 175 helpful votes
3 of 5 stars Reviewed January 7, 2015

Its amazing how the Nikko managed to change everything from the moment you cross the door. Everything at the hotel have the Japanese touch of simplicity and minimalism. The rooms are simple but super clean. They remind me to a business hotel trapped in the 80's. The breakfast is not the best I ever seen, but for sure you will... More 

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Nikko H, お客様担当マネージャー at Hotel Nikko Hanoi, responded to this review

Dear draghignazzo, Many thanks for your feedback about your recent stay at our hotel. We appreciate that you share your thoughts with the tripadvisor.  We hope you will return soon ! Guest Relations Manager More 

Canberra, Australia
Top Contributor
50 reviews 50 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 26, 2014

I've stayed at the Nikko a few times and didn't like it. It's terribly orderly and what you might want and expect in Japan - if that's your thing you will enjoy Hanoi's Nikko. The heated toilet seats are unnerving and the breakfasts disappointing. The only thing I enjoyed was a Greek salad in the hotel's bar.

Was this review helpful? Yes
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Lea S, Many thanks for your feedback about your recent stay at our hotel. We appreciate that you share your thoughts with the tripadvisor.  We hope you will return soon ! Guest Relations Manager More 

London
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 3, 2014

The good Great value (but we did get a institutional discount) Clean and well furnished rooms Japanese style toilets were really great to use and recommended Friendly service The not so good Western type of food was good but not brilliant

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Nikko H, お客様担当マネージャー at Hotel Nikko Hanoi, responded to this review

Dear Easycola, Many thanks for your feedback about your recent stay at our hotel. We appreciate that you share your thoughts with the tripadvisor.  We hope you will return soon ! Guest Relations Manager More 

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