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Hotel Nikko Hanoi

#172 of 520 Hotels in Hanoi
Certificate of Excellence
84 Tran Nhan Tong Street, Hanoi 10000, Vietnam
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Hotel Nikko Hanoi
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318 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (318)
  • Mar-May only
    (77)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (90)
All months
Lincoln, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Such helpful and polite staff, although this is Japanese Hotel don't let this stop you booking as a non Japanese national, and food and wine excellent. Breakfast choices were vast and always able to obtain coffees etc.

Was this review helpful? Yes 2
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Ms. Akmarbasenji, How great to read your thoughtful review on TripAdvisor, and thank you very much for taking your precious time to give us a very detail feedback about your staying with us. We are delighted to read that we were able to meet your expectations and that you fully enjoyed this experience! And also, the variety and quantity... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago

We came for lunch buffet this afternoon. We paid over 900.000đ for 2, the price at which I expect a decent lunch in Vietnamese standards. I was disappointed. First thing I noticed was that the selection wasn't good. There were too few main dishes to choose, other than the noodle bar. The sushi bar definitely had limited choices. There were... More 

Was this review helpful? Yes
Nikko H, Manager at Hotel Nikko Hanoi, responded to this review

Dear Mai Huong N, I would to thank you for choosing our hotel and for sharing your experience on Tripadvisor. I am sorry to hear that you were not happy with our food. We sincerely apologize that you found our food was not enough for your expectation. I will promise you to discuss your comments with my team in order... More 

Kathmandu, Nepal
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Personally myself, I am very much impressed by the quality of the hotel. I had read few negative comments in TripAdvisor by other travelers about the hotel, but I did not find those kinds of negativity in the hotel. Hotel staffs spoke english well, and they were always eager to help. I loved the Japanese style buffet dinner and breakfast.... More 

Was this review helpful? Yes 1
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr. Rajesh S, How wonderful to read your thoughtful review on TripAdvisor, and thank you very much for your precious recommendation on Trip Advisor. We are delighted to read that we were able to meet your expectations and that you fully enjoyed this experience! We continuously strive to provide an exceptional experience for all our guests and your compliments... More 

Dhaka City, Bangladesh
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 22, 2015

The hotel is good almost in all aspect. The service is awesome.Food is great. But the problem is the staffs are not that much sound in English - it creates lots of problem in communication. It is very difficult to get the proper service due to the language barrier.

Review collected in partnership with this hotel

Was this review helpful? Yes
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr. Gmilon, Thank you for choosing hotel nikko hanoi and sharing your experience during the stay at nikko. We are very delighted to hear you had a nice stay with us and we appreciate your feedbacks which will be sure to pass on to our team about our services, atmosphere and our food. We also greatly appreciate your comments... More 

Toronto, Ontario
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 25, 2015

Stayed 2 nights then returned for another night's stay as part of our itinerary. We were happy to come back. Spacious comfortable rooms. Comfortable bedding. Japanese toilets an interesting curiosity. Staff courteous, pleasant, a bit stiff. Pool not inviting, completely enclosed in an austere way. Does not allow view of the city. Short taxi distance to old Hanoi. Reasonable breakfast.... More 

Was this review helpful? Yes
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr/Ms RH_MD, Thank you very much for taking your precious time to give us a very detail feedback about your staying with us. We’re delighted to hear that you have enjoyed the location as well as comforted with the space of room of our hotel. We will surely pass on your generous words of recognition to our team who... More 

Hanoi, Vietnam
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 5, 2015 via mobile

Came here for lunch at Benkay. The food was ok but staff attitude was unacceptable for a so-called 5* hotel. One staff pointed her finger at my face while I was looking at the menu. Others looked like they hadnt eaten for days. None of them ever smiled or paid any attention to our table. I will not reccomend for... More 

Was this review helpful? Yes
Nikko H, お客様担当マネージャー at Hotel Nikko Hanoi, responded to this review

Dear Mr./Ms. Đỗ Q We would like to express our sincere thanks to you for taking a moment of your precious time to write us a feedback which is always very valuable as it allows us to continuously improve and better meet your needs. We are very sorry to hear that your experience at our establishment did not meet your... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 10, 2015

Location for tourists was a bit average, ideally we would have liked to be closer to the Old quarter. The restaurant food was expensive and my boyfriend got seriously sick after eating their pizza. The staff were friendly enough but after travelling for close to 12 hours from Australia and it being 1.30am our time we were very taken aback... More 

Was this review helpful? Yes 1
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Rachel J, I am very sorry to hear that your stay at our establishment did not meet your expectations. All feedback is always a very valuable as it allows us to continuously improve and better meet your needs. Please accept our most sincere apology for the issues you encountered during your stay. About the location, within a 10-minute drive... More 

Los Angeles, California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 26, 2015

Stayed in this hotel for 2 nights on business. The hotel was very clean, rooms were well presented and clean. We stayed in an executive suite which was quite large and roomy and had a great view of the city and park area. One thing that stood out for me was Breakfast, they have a huge selection of food, more... More 

Was this review helpful? Yes
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Matroska1, Thank you very much for taking your precious time to give us a very detail feedback about your staying with us. We’re delighted to hear that you have enjoyed the location as well as comforted with the cleanliness of room. And also, the variety and quantity of food fits your taste especially breakfast with both Continental style and... More 

Great Malvern, United Kingdom
Level Contributor
89 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 362 helpful votes
4 of 5 stars Reviewed March 6, 2015

Stayed here for three nights whilst on a tour of Vietnam. Hanoi is a fabulous city full of action and buzz and it was lovley to be able to return to Nikko for some peace and tranquility. Our room was spacious with a superb bathroom all kept spotlessly clean by housekeeping. We were able to control the in room heating/air... More 

Was this review helpful? Yes 1
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr/Ms mabel98, We appreciate your staying at Nikko Hotel Hanoi. And I am glad to hear from your complimentary about Hanoi, which is mixed of tradition and modern cultural city of Viet Nam. Your precious feedback to our Hotel is very important. We are trying to gain one of the best services to customers through the breakfast includes international... More 

Bandar Seri Begawan, Brunei Darussalam
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 10, 2015

I stayed here for three nights. The hotel is standard, very good even and it's definitely not on the shabby side. The location isn't excellent. At least not to me.. The amenities in the vicinity was not satisfactory for me. The french areas seemed to offer more cafes, shopping and just easy access to nightlife compared to the area around... More 

Was this review helpful? Yes 1
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Hafizah A Many thanks for your feedback about your recent stay at our hotel. We appreciate that you share your thoughts with the tripadvisor.  We hope you will return soon ! Guest Relations Manager More 

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