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Sofitel Plaza Hanoi

#83 of 537 Hotels in Hanoi
Certificate of Excellence
1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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Sofitel Plaza Hanoi
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1,288 Reviews from our TripAdvisor Community

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Mumbai (Bombay), India
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed in the 15th floor of the hotel for 3 nights in Feb 16 on a business trip. Hotel is good and comfortable. Room is good. Comfortable bed, TV, refrigerator, alarm clock, locker, tea coffee and maker. Table with a lamp for office work with free WiFi nd computer cable. WiFi is strong and free. I found toilet to... More 

Helpful?
Thank Arnabbagchi
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great accor hotel in Hanoi, Nice room with full bathroom amenity. Perfect lounge in high floor that can take a view of all town. โรงแรมสวยวิวริมแม่น้ำ บริการยอดเยี่ยม ห้องพักหรูหรา สะอาด สะดวกสบาย อาหารเช้ามีคุณภาพ ได้มาตราฐานโซฟิเทล

Helpful?
1 Thank John S
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear John S, Bonjour, Thank you so much for taking the time to share your experience regarding your recent visit to Sofitel Plaza Hanoi. I am very happy to hear that our team contributed to ensure that your stay was both enjoyable and memorable. Furthermore, I am glad to read that you found the views from our hotel, the food,... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently having stayed at the Sofitel Plaza Hanoi, as one of the many stops on a whirlwind tour of Vietnam and Thailand, I can definitely tell you that this was a GREAT overall experience. The attention to detail at this hotel was 2nd to none. The staff was friendly and attentive to say the least. One staffer in particular stuck... More 

Helpful?
Thank MontrealAgent
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear MontrealAgent, Bonjour, Thank you so much for your Loyalty to Accorhotels and taking the time to share your experience regarding your recent stay at Sofitel Plaza Hanoi. At Sofitel, customer satisfaction is our utmost desire, therefore your feedback is very important to us. It is our great pleasure to learn that our room and facilities, our food, especially our... More 

Sao Paulo
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel!! The location its OK, there are many things around the hotel that you can do, just be carefull to across the street it is not easy!!! Best things are the employees, all day long trying tho help all our needs! Very nice F&B, specially Breakfast, Room Service and Bar!!! Good nice live music at the lobby!! I recommend... More 

Helpful?
Thank AlejandroGeis
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear AlejandroGeis, Bonjour, Thank you so much for taking the time to share your experience regarding the recent visit to Sofitel Plaza Hanoi. At Sofitel, customer satisfaction is our utmost desire, so such a positive feedback let us know our effort is not going unnoticed. Your kind words about our location, our ambiance, especially the personalized service will be passed... More 

Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Miss Kate and her team are excellent! It was my second time back at the Sofitel Plaza as I had missed a flight back to Singapore. As i needed a room to stay for another night , the Assistant Front Office Manager assisted me in getting a room even though they are at high occupancy. Mr Viet the duty manager... More 

Helpful?
Thank fieqri23
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear fieqri23, Bonjour, Thank you so much for taking the time to share your experience regarding the recent visit to Sofitel Plaza Hanoi. It is our great pleasure to learn that you have enjoyed your stay with us, especially the personalized service from our front office staffs. Your kind words will be passed on the whole team to encourage them... More 

Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Beautiful hotel, very modem and staff friendly. Beautiful roof top bar overlooking the city. There is a nice Chinese restaurant on level 2 with pool and gym facilities available. Buffet breakfast in lobby is nice. Conveniently located near the city.

Helpful?
Thank mazfw
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear mazfw, Bonjour, Thank you so much for taking your time to share your experience regarding your stay at Sofitel Plaza Hanoi recently. We are very pleased to learn how much you enjoyed our location, our breakfast, our room and facilities, especially our service. Such a positive review helps our staff to know that their hard work is not going... More 

Paris, France
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

this hotel is well located, good to move around by walking, nice top roof bar with good view; room well equiped. breakfast buffet, good but not amazing. staff polite and nice.pool with veranda to get outside light.

Helpful?
Thank bididule
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear bididule, Bonjour, Thank you so much for taking the time to share your comment on the recent visit to Sofitel Plaza Hanoi. At Sofitel, we always strive to provide superior service to every guest, therefore, your feedback is very important to us. We are delighted to hear that our location, room and facilities and our service have been up... More 

Bangkok, Thailand
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had an exceptionally pleasant stay however given a room with a terrible perspective of a delapidated constructing in spite of the lodging being tranquil and it being a unique occassion (we landed on our Wedding Anniversary) Rooms a decent size however somewhat dull, washroom decent size with a fair shower and shower. Great free wi-fi. The best part of the... More 

Helpful?
Thank Sarah A
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Sarah A, Bonjour, We very much appreciate your time to share your comment on the recent visit to Sofitel Plaza Hanoi. We make every effort to ensure your expectations are exceeded and I want to thank you for acknowledging many positive elements of your stay; from the room and facilities to the breakfast. I will share your comments with... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Went to this hotel for a business trip. Hotel looks more like a 4 star. Facility wise was ok. However when compared with other similar class of hotel this fared slightly below. Breakfast was international but variety was quite small and below standard when compared with similar hotels. Example, Pancakes were hard and some of the food was really below... More 

Helpful?
Thank Surash K
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Surash K, Bonjour, Thank you very much for taking the time to share your experience regarding your recent visit to Sofitel Plaza Hanoi. We regret to hear that your stay did not meet your expectation; please accept our sincerest apology. As guest's satisfaction is our utmost desire, we take your comments seriously and have passed your feedback to our... More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a lovely three night stay here on honeymoon. Our suite had a living room with wonderful views over the lake. Very comfy bed. We also had a few bits of dry cleaning free everyday which was great as was in the middle of our trip. Lovely breakfast buffet. A little out of the city but suited us very... More 

Helpful?
Thank Livvy30
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Livvy30, Bonjour, Thank you so much for choosing Sofitel Plaza Hanoi for your honeymoon trip, and taking the time to share your experience on tripadvisor. It is delighted to learn that our room and facilities, our breakfast, especially our service have been up to your expectation. Your compliment definitely will be passed on our staff to serve as an... More 

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