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Sofitel Plaza Hanoi

5.0 of 5 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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Certificate of Excellence 2014
Sofitel Plaza Hanoi
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Sofitel Plaza Hanoi
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1,000 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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toronto
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars NEW

A great location and a first class hotel. The rooms are very clean and have a shower and bathtub. Breakfast is very good with lots of varied dishes both hot and cold and I liked the fact that there was a kettle and various teas and coffee in the very large and spacious room Excellent hotel

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Singapore, Singapore
Top Contributor
145 reviews 145 reviews
55 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed her recently on a business trip. Hotel is located at the west lake area away from the old town. Hotel seems pretty old. Room is decent but shows sign of age. I ordered room service. I had the Bun Cha. Food arrived promptly and it was good. Buffet breakfast at the restaurant the next morning was decent too. At... More 

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Italy
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is our second time at the Sofitel. Location was good and we had a room on the 11th floor facing the lake. Pity the weather was foggy otherwise the view overlooking the lake is just stunning. As mention, you will never go wrong with the Sofitel chain of hotels. Room was big...nice bathroom with both shower room and bathtub.... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear ItalyAmico, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. It's always encouraging to receive compliments from our loyal guests. Your kind words will be shared among the team as I am sure this will serve as a motivation for our staffs to continuously improve our services. Thank you again and... More 

Lisbon, Portugal
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Sofitel Plaza was a wonderful surprise in the very beginning of our first visit to Vietnam and Hanoi. Good location, as we were able to confirm. Excellent welcome and very professional staff. Large and comfortable room. Good restoration offers.

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear NunoVitorino, Bonjour, Thank you for taking the time to share your comments on your recent stay at Sofitel Plaza Hanoi. It is always encouraging to learn that our guests are satisfied with our services and facilities. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs... More 

Gold Coast, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just like a major chain hotel. No personal touches. Staff friendly. Could find a lot better accommodation. Gods for businessman, probably not tourists. Pool unique concept .Breakfast Buffet was nice but very strong coffee.

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Mark R, Bonjour, We appreciate you taking the time to share your latest experience at Sofitel Plaza Hanoi. It's encouraging to know that you enjoyed our breakfast, our pool and the assistance of our staff . On the other hand, we will take your comment on board to find the ways to improve the quality of our coffee. Thank... More 

San Diego
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Our experience here was completely underwhelming! While the location is excellent - what beautiful views of the lake! - and the breakfast pretty good (hot and cold food and fruits, juices, breads & pastries) the rest of our stay was simply not worth the huge (with taxes almost $200 a night) expense. We were moved rooms due to air conditioner... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear CaseyMac81, Bonjour, We appreciate you taking the time to share your impressions on your recent stay at Sofitel Plaza Hanoi. I am glad to know that you enjoyed our location and our breakfast. On the other hand, please accept my sincerest apology for the disturbance caused to your family by the room moves. Please rest assured that we take... More 

Maryborough, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW via mobile

We had to extend our stay in Hanoi for one night and had to relocate to another hotel for that night. We booked the Sofitel Plaza over the phone after enquiring about the cost for two rooms on the same level. We went to the piano bar for drinks in the afternoon and instead of the 'cheese selection' I ordered,... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Julesmac1, Bonjour, Thank you for taking the time to share your concerns regarding your recent stay at Sofitel Plaza Hanoi. Your experience certainly does not represent the quality of standards we strive for every day at Sofitel Plaza Hanoi, please allow me to express my sincerest apology. We take your feedback seriously and have passed your comments to the... More 

Indonesia
Contributor
11 reviews 11 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel room was nice, we got the corner room with swimming pool view and city view! It was clean, bright color, spacious, comfortable bed and complete amenities. Breakfast was nice, I love the Pho Bo soup the most! The location was quite close to shopping location, restaurant and Hanoi Old Quarter (about 15 minutes walking distance). Just be careful... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Sarah L, Bonjour, Thank you for staying at Sofitel Plaza Hanoi and spending time to write a review on our Tripadivor page. It gives us great pleasure to know that you had an enjoyable stay. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to... More 

Plymouth, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

this was our first stay in Hanoi and we had arrived mid afternoon. The reception staff were brilliant as was the Bell Captain. We decided to have the buffet so had a drink in the bar which was friendly and efficient. We went in to the restaurant and after looking at the Menu decided on the buffet. A very courteous... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Jaxter12186258, Bonjour, Thank you for taking the time to share your latest experience at our hotel. It's encouraging to know that you valued the assistance of our front of house staff. On the other hand, it was my regret to hear that the noisy background at our restaurant prevented you and other couples to enjoy the Valentine's night to... More 

Parma, Italy
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is not my first visit to the Sofitel Plaza and I doubt my last either but it makes for a good location whilst staying in Hanoi for pleasure or business. The location is good if on a rather noisy intersection but you are close enough to the old quarter without suffering being in it and next to the lakes... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Kevin H, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. I am glad that you found our location convenient and enjoyed our fitness centre. We also appreciate your comment on our restaurant. Your opinion has been passed to our... More 

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Additional Information about Sofitel Plaza Hanoi

Address: 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Plaza Hanoi 5*
Number of rooms: 273
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Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel
Hotel Style:
#8 Luxury Hotel in Hanoi
#11 Business Hotel in Hanoi
#17 Spa Hotel in Hanoi
#30 Romantic Hotel in Hanoi
#32 Family Hotel in Hanoi

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