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Sofitel Plaza Hanoi

5.0 of 5 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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Certificate of Excellence 2014
Sofitel Plaza Hanoi
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Sofitel Plaza Hanoi
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907 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Top Contributor
108 reviews 108 reviews
69 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the moment you check in to the final departure everything that can be done to make your stay pleasant and troublefree is done. From very attentive staff to quality rooms and facilities to superb restaurant facilities both for breakfast and dinners there was nothing to fault. The views from the upper floors are spectacular. We strongly recommend this to... More

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Rob W, Bonjour, Thank you for taking the time to share your latest experience at our hotel. It gives me great pleasure to know that our facilities and services were up to your expectations. Indeed, our rooms on the higher floors offer the most spectacular view on Hanoi's skyline. Your kind words will be shared among the team as... More

Mooloolaba
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This was our first stop in Vietnam, could not fault the staff one bit. We were upgraded to the Club Floor which included complimentary drinks and nibbles of an evening and also breakfast daily. The hotel is presented exceptionally, our only gripe was with the bathroom, no privacy from the bedroom as it was all glass walls. Travelling back to... More

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Justine210, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. I am delighted to hear that you enjoyed the benefits at our Club Floor and the assistance of our staff. I will pass on your kind words to the team as it will certainly motivate them to keep up their good... More

Swansea, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our first trip to Vietnam, and stayed at the Sofitel for 3 nights. Check in was quick and efficient with the added pleasure of being upgraded to a room on the Club Floor with a Lake View.Super comfy bed with "pillow menu" to suit every taste, well appointed bathroom with free standing huge bath, rainfall shower and all... More

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Vicki345, Bonjour, Thank you very much for taking the time to review your recent experience at our hotel. It gives me great pleasure to know that you had an enjoyable stay and particularly valued the assistance of our staff. I will definitely share your kind words with Ms NgocAnh, Mr Minh, Ms Hue, Ms Thao and Mr. Chung. This... More

Canberra, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed on the Club Sofitel Floor. Our room had great views of West Lake. Stunning! I liked the little touches in the room, such as a 15th century ceramic display. The room felt well designed for people like us who travel with 5 or 6 chargers for laptops, iPads, mobile Wifi, cameras, etc. The staff at the Club concierge were... More

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear tnwAus, Bonjour, Thank you for taking the time to share your review on your recent stay at Sofitel Plaza Hanoi. It gives me great pleasure to know that you had an enjoyable stay and particularly value the assistance of our staff. I will share your compliment with our team, especially the staff in the Club Lounge as it will... More

Jersey, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived in Hanoi after a very long flight. The bed was exceptionally comfortable and there was an amazing view over the west lake. Breakfast is expensive but there was an impressive selection of dishes available which catered for all nationalities buffet style. The rooftop bar also served amazing mojito's which made the view even more lovely! The hotel also stored... More

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear sojo66, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. It was my pleasure to hear that our facilities and services were up to your expectations. Your kind words will be shared among the team as I am sure that... More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Sofitel Plaza for the third time last week for 6 nights. My journey started like this: Emailed over a month in advance to attach my Club Accor number to my reservation, of which I am a silver member, which doesn't really get me much, but anyways... Upon checkin, I was acknowledged for having stayed with them... More

Was this review helpful? Yes 1
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Lauren B, Bonjour, Thank you for taking the time to share your impressions on your recent stay at our hotel. I regret to hear that your experience did not live up to your expectations. Please accept my sincerest apology. At Sofitel, we always strive to provide superior service to every guest. Therefore, your feedback is very important to us.... More

Mississauga, Ontario
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From stepping over the threshold I felt welcomed and it continued throughout my stay. The views from the room were sensational, looking out over the lakes. The room was exquisite, no disappointments there. I ate in the Ming restaurant. Excellent choices for a vegetarian. The breakfast in the BRASSERIE was excellent Alex Garcia, front desk manager, was very gracious and... More

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear vbcbcl, Bonjour, Thank you for taking the time to share your latest experience at our hotel. I am glad to hear that you enjoyed our room, our food and the assistance of our staff. I will pass on your kind words to the team and Mr. Garcia as it will certainly motivate them to keep up their good work.... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed 6 nights in Sofitel and really enjoyed the time at the hotel. The service was of a high standard - warm, friendly and top quality. We were especially impressed with the conceige staff - Dinh and Thao who were always helpful and greeted us with a smile and good advice on what to try and do while in... More

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear AnthonyRH, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. It gives me great pleasure to know that you had an enjoyable time in Hanoi and particularly valued our facilities and services. Your kind words will be shared among the team, especially Mr. Dinh and Mr. Thao as I am sure... More

Athens
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Sofital Plaza in Hanoi is a great business hotel, I've stayed there a few times and definitely would recommend it. The Hotel: As one of the largest in Hanoi, you wouldn't call it a "boutique" hotel. Instead it offers a lot of facilities, including a swimming pool, a gym, two restaurants and the classic "Summit Lounge" rooftop bar, with... More

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear TheCapedTraveller, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. I am delighted to hear that you had a pleasant stay and particularly valued the assistance of our staff. I will pass on your kind words to the team as... More

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Additional Information about Sofitel Plaza Hanoi

Address: 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Plaza Hanoi 5*
Number of rooms: 273
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Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel

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