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All 497 Hanoi hotels

Sofitel Plaza Hanoi

5.0 of 5 Hotel   |   1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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87%
Ranked #54 of 497 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
HolidayCNY Singapore
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841 reviews from our community

Traveler rating
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    76
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Service staff is very helpful. I would like to make special mention at the frontdesk staff, Dzung who was especially helpful. He made a point to ensure that guests' needs are attended to. We were there for a conference and the staff were very friendly and will make sure everything is well attended. Overall we had a very successful conference... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear HolidayCNY, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. It is always encouraging to learn that our guests are satisfied with our services. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to continuously improve our... More

Netherlands
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed one night at the Sofitel Plaza, as a stopover on the way to Ha Long Bay. This was part of our honeymoon trip, and we had chosen one of the rooms on the executive level. The welcome was very warm and professional, with helpful staff. The room was not the biggest, but was extremely well appointed with a... More

Was this review helpful? Yes 1
AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear JB_Netherlands, Bonjour, Thank you very much for taking the time to review your recent experience at Sofitel Plaza Hanoi. I am delighted that you enjoyed our room, our food and the assistance of our staffs. I will pass on your kind words to the team as it will certainly motivate them to keep up their good work. We have... More

Newman, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 3 days from the moment they let us have breakfast before we checked in till one last complimentary drink before leaving for the airport the whole experience was wonderful staff ever so helpful from Hau in the club to Nam on the front desk and everyone in between couldn't do enough for us ,rooms were fantastic with... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Rogee 03, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to share your impressions of your recent stay. I am delighted that you had a pleasant stay and will pass on your kind words to the team, especially Ms. Hau and Mr. Nam, as it will... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We arrived early in the morning, before check in time, but we were greeted with breakfast before we checked in. Thank you so much! We received much info from the concierge, had a wander around this gorgeous city before a warm down pour lead us back to the hotel where Hau (in the club) filled us in with what to... More

Was this review helpful? Yes 1
AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Tracey B, Bonjour, Thank you for staying with Sofitel Plaza Hanoi and spending time to write a review here on Trip Advisor. It was such a pleasure for to serve you I am delighted that you had a memorable time in Hanoi and enjoyed the assistance from our concierge team and Ms. Hau in particular. I will share your... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Sofitel Plaza Hanoi for a business trip. I have stayed in a number of similar hotels on business but was extremely impressed with the service, helpfulness and friendliness of the staff in making sure my stay was a very pleasant one. Nothing was too much trouble for the staff. I would like single out the... More

Was this review helpful? Yes 1
AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Rob F, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. It is always encouraging to learn that our guests are satisfied with our services. Your kind words will be shared with Ms Hoai, Ms Thuy Anh and Ms Hoan... More

Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A little introduction: I'm usually a flashpacking traveller and this is not my usual accommodation but I will highly recommend it all the same. This is based on a one night stay (30 Aug). I wanted to have a room with a view of the West Lake and went with Sofitel Plaza Hanoi (mainly because of the Summit Lounge too).... More

Was this review helpful? Yes 1
AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Jon_Soh29, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. We are delighted to hear that our services and facilities have been up to your expectations. Indeed, our rooms on the higher floors and the Summit Lounge offer the most spectacular view on Hanoi's skyline. We will share your feedback with... More

Chiang Mai, Thailand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Typical 5 star hotel. Friendly staff, good views, very comfy beds. I only stayed 1 night, but it was handy for airport transfers - not many hotels close to Noi Bai airport. I used hotel limo on arrival, but taxi from hotel to airport was fine.

Was this review helpful? Yes
AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Jennifer S, Bonjour, Thank you very much for taking the time to review your recent experience at our hotel. It is always encouraging to receive positive feedback. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to continuously improve our services. Thank you again for... More

Burry Port, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights, excellent hotel would recommend to anyone. Lovely views pleasant staff, prices very reasonable. Excellent choice of food in the restaurant with a superb selection of alcoholic beverages.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Kevin G, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. I am delighted to hear that you had a pleasant stay with us and particularly enjoyed our food and alcoholic beverages. I will pass on your kind words to the team as it will certainly motivate them to keep up... More

Melaka, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stay here for 3 nights and having a great experience of service and hospitality. Stay at room 723 and being treated very friendly by hotel staff. Recommend this place for everyone. Only 15minutes to old quarter. Great place for shopping and sightseeing.

Was this review helpful? Yes 1
AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Buyimfaiz, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. We are delighted that you had a memorable stay with us. Your kind words will be shared among the team as I am sure that this will serve as a... More

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Additional Information about Sofitel Plaza Hanoi

Address: 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Plaza Hanoi 5*
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Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel

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