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Sofitel Plaza Hanoi

#74 of 522 Hotels in Hanoi
Certificate of Excellence
Hotel website
1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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Sofitel Plaza Hanoi
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1,083 Reviews from our TripAdvisor Community

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Traveler rating
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    357
    102
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (1083)
  • Mar-May only
    (297)
  • Jun-Aug only
    (244)
  • Sep-Nov only
    (250)
  • Dec-Feb only
    (292)
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Harrogate, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stay at the Sofitel Metrople when I go on business to Hanoi which is about once a month. I have stayed as long as 5-weeks and I never tire of the hotel. The staff are very professional always attentive to needs and in solving issues that may arise. The hotel is in great condition as you'd expect from a... More 

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Dubai, United Arab Emirates
Top Contributor
121 reviews 121 reviews
31 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Room very nice, modern all mod cons. Fast wifi, very clean and lovely rain shower. Service good if struggling a little with English but no complaints. Best hotel ive stayed in in Hanoi - I will be back.

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Chris M, Bonjour, We appreciate you taking the time to share your impressions on your recent stay at Sofitel Plaza Hanoi. It's always a pleasure to receive positive feedback. Your kind words will be shared with the team as it will certainly encourage them to keep up their good work. Thank you again and we look forward to welcoming... More 

Bangkok, Thailand
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

While aged the Hotel is very nicely kept and up to the standard of a 5star biz property. Decor a bit non-modern, but alright. Facilities excellent and complete, staff well trained and helpful. Breakfast is good and wide selection. Dinner buffet was just OK, nothing special, especially for the price.Rooms appear to be renovated and spotless clean, the bed is... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear tommi64, Bonjour, Thank you for taking the time to share your latest experience at Sofitel Plaza Hanoi. I'm glad that you enjoyed our facilities, our breakfast and the assistance of our staff. We also very much appreciate your comment on our dinner buffet. Rest assured our Executive Chef and the culinary team have been informed to study the possibilities... More 

Edinburgh, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

the hotel was top notch as far as we were concerned and well kept, but as a recently retired working couple we thought food and drink in the hotel was a bit pricey (everyone is not on an expense account or wealthy). The room we booked was not massive but (13th floor 1334) was ok, clean and well presented (apart... More 

Was this review helpful? Yes 1
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Grahame952, Bonjour, Thank you for taking the time to share your impressions on your recent stay at Sofitel Plaza Hanoi. It's always a pleasure to receive positive feedback. Your kind words will be shared with the whole team as it will certainly motivate them to keep up their good work. We understand your point on our prices and may... More 

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

It's the Sofitel - you expect the best and they always meet your expectations. Smooth check in, wonderful room with some extra treats and superb breakfast. Particularly recommend the dim sum and the Pho at breakfast. Oh and a glass of champagne!

Was this review helpful? Yes 1
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Kashyap K, Bonjour, We appreciate you taking the time to share your latest experience at Sofitel Plaza Hanoi. It gives us great pleasure to know that you enjoyed our facilities and valued our food. Your compliments will be shared with the team as it will certainly motivate them to continuously strive for excellent service. We look forward to welcoming... More 

Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a lovely hotel on the outskirts of the centre of Hanoi up by West Lake and our room overlooked the lake where we witnessed a fantastic lightning storm from our bed. The room was pretty standard apart from the view and the breakfast was a good selection of options.

Was this review helpful? Yes 2
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear msr1984, Bonjour, Thank you very much for taking the time to share your impressions on your recent stay at Sofitel Plaza Hanoi. It's encouraging to know that you enjoyed our location, our breakfast and the view from our room. Your comment will be shared with the team as it will motivate them to continuously strive for excellent service. We... More 

Hong Kong, China
Top Contributor
61 reviews 61 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Sofitel was a great hotel to stay. Staff are excellent, breakfast was good, room is clean and comfy beds. Perfect location if you want a bit of tranquil but not too far out. Check out the roof top bar for evening drinks. The best panoramic view of the city. Shouldn't be missed.

Was this review helpful? Yes 1
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear PLB15, Bonjour, We appreciate you taking the time to share your latest experience at Sofitel Plaza Hanoi. It's always a pleasure to receive positive feedback and we're glad to know you especially enjoy the view from our hotel. Your compliments will be passed to the team as it will encourage them to strive for excellent service everyday. Thank you... More 

Rosebud, Australia
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

international hotel that does not speech English Hanoi is not a place that I would return to. The hotel is too far out of town. The hotel has a 5 star rating that treats you like a one star the air con did not work in the room the clothes line did not work I had to go back down... More 

Was this review helpful? Yes 2
SLMHHanoi, Manager at Sofitel Plaza Hanoi, responded to this review

Dear Patrick S, Thank you for taking the time to share your review with us here on TripAdvisor. We truly regret to learn that your stay at Sofitel Legend Metropole Hanoi did not meet your expectation, including the hotel location in the center of Hanoi. When reviewing your feedback with the team, we were surprised and extremely disappointed to learn... More 

Australia
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great stay in the Sofitel Plaza - I'd only ever stay here when I'm in Hanoi. I was upgraded to a Club Room on the 16th floor for 3 nights. The room was excellent - all the nice touches you'd expect from a Sofitel such as a pillow menu, huge comfortable bed, freestanding bath, even a display case of 14th... More 

Was this review helpful? Yes 3
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Up1ntheair, Bonjour, We appreciate you taking the time to share such detailed review on your recent stay at Sofitel Plaza Hanoi. I am delighted to know that you had a memorable time and valued our facilities and services. Your feedback will be shared with the team as it will certainly encourage them to keep up their good work. Thank... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I checked into the Sofitel Plaza Hotel Hanoi. Late on a Sunday night after a long flight and many delays. The front desk was very understanding of my tired and stressful journey. They had upgraded me to a wonderful high floor room overlooking the lake in Hanoi. A staff member brought up my luggage,adjusted the air conditioning and showed me... More 

Was this review helpful? Yes 2
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear MIchael T, Bonjour, It was a pleasure welcoming you at Sofitel Plaza Hanoi and thank you for taking the time to share your review on your recent stay with us. It's always a pleasure to receive kind words of compliment. Your feedback will be shared with our team and Ms. Kate in particular as I am sure it will... More 

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