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All 490 Hanoi hotels

Sofitel Plaza Hanoi

5.0 of 5 Hotel   |   1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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86%
Ranked #55 of 490 hotels in Hanoi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Olivia_wandering Taguig City, Philippines
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792 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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Taguig City, Philippines
Contributor
16 reviews 16 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Went as a couple on slow vacation. Enjoyed every minute of it. The unimpeded view of West Lake from our corner bedroom was awesome to wake up to and linger on for hours on end. Their bar offered fantastic drinks and finger foods that would not puncture your wallet. The restaurant served authentic Viet cuisine on buffet even at breakfast.... More

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Rome, Italy
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sofitel Plaza Hanoi as part of a group in July 2014. We were in a Luxury Room for the first night and then upgraded ourselves to a Luxury Room Club Sofitel for the remaining 3 nights. The rooms were both great with the Luxury Room Club Sofitel on level 17 with a terrific bathroom and great... More

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Kiama, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

It's the Sofitel, you know what to expect, and that's exactly what you get. The rooms were spacious, the amenities were wonderful and all the staff we encountered- on arrival, room service, the spa, the bar and dining area- were friendly and very attentive. I would definitely recommend this hotel to anyone staying in Hanoi. The view you get on... More

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Toronto
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I had an excellent stay at Sofitel Plaza. I really enjoyed the view from my room on the 8th floor overlooking the lake. My friend stayed at the executive floor , the service was excellent. The staff is very nice, helpful, attentive. The breakfast Buffett was good.

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Seattle, Washington
Contributor
20 reviews 20 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

When I first entered the room, the room felt muggy and warm. Could have been the A/C had not been turned on. I then turned on the A/C for almost an hour. The smell and humidity didn't go away. The bed was hard. Although turn down service was provided, it was not consistent. I had a twin bed room. But... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Jack W., Bonjour, Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. At Sofitel, we strive to provide an exclusive service experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Having an excellent stay at the Sofitel Plaza Hanoi. We will be very sad to book out tomorrow. The staff in the Club Sofitel have been awesome - Ms Thia, Ms Ngoc Anh, Ms Duong, Ms Hau and Mr Hoai went out of their way to make our stay extra special and our thanks go to them.

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Fiatpug, Bonjour, Warm greetings from Hanoi! Thank you for taking the time to share your latest experience at our hotel. It is always a pleasure to receive kind words of compliment on our services. We are delighted to hear that our services and facilities have been up to your expectations. I will pass on your kind words to the... More

Geneva, Switzerland
Contributor
18 reviews 18 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here on a four-night break to Hanoi. As you would expect, the staff at this property have been trained to the Sofitel standard and always had a smile on their face when answering queries. The rooms were very nicely laid out and had a killer view of the city. It was very easy to lose yourself watching the... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear ZZCLSE, Bonjour, Warm greetings from Sofitel Plaza Hanoi! Thank you very much for taking the time to review your recent experience at our hotel. I will pass on your kind words to the team as it will certainly motivate them to keep up their good work. We appreciate your comments and hope to have an opportunity to welcome you... More

Vila do Conde, Portugal
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great and helpful Staff, great atmosphere, excellent food, very well located! The Sofitel Hanoi is one of my favorite hotels in the world. Even if I had some problems on second night with wifi, wo cares? Thanks to everybody at The Sofitel Plaza Hanoi for making my stay just superb! Fernando

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Fernando902, Bonjour, Thank you for choosing to stay with us at Sofitel Plaza Hanoi on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore... More

Hong Kong, China
Top Contributor
81 reviews 81 reviews
39 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Cant really find or fault anything major. Amazing stay. We booked a club room up on 16th floor, and so bear this in mind as service should be good. Check in. Took us up to 17th floor, and VIP check in area, quick and efficient, offered drinks while we waited and felt very welcomed Afternoon drink and snacks. Free (for... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear IanHay, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. We are delighted to hear that our services and facilities have been up to your expectations and that you enjoyed our food and the Club privileges. I would like to take that opportunity to inform you that indeed we do not... More

1 review
5 of 5 stars Reviewed 2 weeks ago

It's a great place to stay: good location, comfortable rooms, tasty breakfast and excellent service (including careful and prompt laundy). Special thanks to Ms Ngoc, Ms Hoai, Ms Hien and Mr Nam. The only issue I found is unstable Wi-Fi connection.

Was this review helpful? Yes
AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Sergey K, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. We are delighted that you had pleasant stay and will pass on your kind words to the team as it will certainly motivate them to keep up their good work. Thank you again for sharing your experience, and we hope... More

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Additional Information about Sofitel Plaza Hanoi

Address: 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Plaza Hanoi 5*
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Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Hanoi #8 Business Hotel in Hanoi #12 Spa Hotel in Hanoi #30 Family Hotel in Hanoi #34 Romantic Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
Situated in between two lakes & the Red river, the 273 luxury rooms hotel is located within walking distance to all of the city cultural attractions & only 5 minutes away from the Old Quarter. Offering the comfort of Sofitel MyBed, the luxurious French bathroom amenity, complimentary WiFi, two fine dining restaurants, two chic bars, all-weather swimming pool & conference facilities up to 500 persons, Sofitel Plaza Hanoi has always been among the top choices for luxury hotels in Hanoi. ... more   less 
Number of rooms
273

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