We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Plaza Hanoi

5.0 of 5 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Certificate of Excellence 2014
Sofitel Plaza Hanoi
Professional photos View all
Browse nearby
Sofitel Plaza Hanoi
Write a Review

927 reviews from our community

Traveler rating
    507
    301
    82
    23
    14
See reviews for
117
335
80
242
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (927)
  • Mar-May only
    (231)
  • Jun-Aug only
    (227)
  • Sep-Nov only
    (250)
  • Dec-Feb only
    (219)
All months
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed in a nice room of the executive floor which was very convenient. We had access to the lounge where you could enjoy beverages only in the morning and in the evening.During day times you could sit there but no drinks available.Overall, we were happy and can recommend this hotel.

Was this review helpful? Yes
San Diego
Top Contributor
101 reviews 101 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived late in the evening after nearly 20 hours of travel. When you walk in to the lobby, you feel as if you have entered an oasis, and the magic of that first impression carries on throughout your stay. Check in seamless. Our lovely room looked out to the lake. Bed soft as a feather, all comforts attended to.... More 

Was this review helpful? Yes 1
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear LadyPearl47, Bonjour, It was such a pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to share your impressions on your recent stay. I am delighted to know that you had a memorable time in Hanoi and particularly valued our hotel. I will share your praises with our staff, especially the mentioned ambassadors... More 

Thailand
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Lately I've found that Trip Advisor may have some corruption and censorship. I've written true reviews of bad hotels, but Trip Advisor ignores those reviews. The physical building, Sofitel Plaza Hotel, the staff, and the management are worthy of this writer's highest accolades. I'm in the Sofitel Plaza Hanoi now. I am alone. I love in Chiang Mai and travel... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Expat-Sojourner, Bonjour, Thank you very much for taking the time to review your recent experience at Sofitel Plaza Hanoi. We are delighted to hear that our services and facilities have been up to your expectations. I will pass on your kind words to the team as it will certainly motivate them to keep up their good work. We appreciate... More 

Ho Chi Minh City, Vietnam
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

For our last business trip in Hanoi, we chose Sofitel Plaza Hanoi to spend 4d3n here. And all of our experience here were excellent. Staffs were excellent. Facilities were excellent. Breakfasts were excellent, east meets west style, suitable for everyone choice. We stayed in 2 different rooms which located the same floor and same decoration. Mine was luckily to have... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Eric V, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. It is always encouraging to learn that our guests are satisfied with our services. Your kind words will be shared among the team as I am sure that it... More 

Witham, England, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great hotel with helpful staff, excellent food, a really good swimming pool & spa, but the highlight for us was the terrific view from the room overlooking the lake & the pagoda. We had 4 nights here & enjoyed every minute of it.

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Bill D, Bonjour, Thank you very much for taking the time to review your recent experience at our hotel. I am delighted to know that you had a pleasant stay and particularly enjoyed the view from your room.Your comments will be shared with our team and I am sure that it will serve as an encouragement to all of... More 

Sydney
Top Contributor
163 reviews 163 reviews
43 hotel reviews
187 helpful votes 187 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is beautiful. Is a very nice place with beautiful rooms. Breakfast is magnificent and plenty to choose from. The staff are lovely too. It is about 10 minutes out of the main drag (the Old quarter) but just a cheap taxi ride. It overlooks the bay where the American Senator (John McCain) was captured after his plane was... More 

Was this review helpful? Yes 1
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear mfhmfh, Bonjour, Thank you very much for taking the time to review your recent experience at our hotel. It gives me great pleasure to know that our facilities and services were up to your expectations. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our... More 

New Delhi, India
Contributor
11 reviews 11 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

I had an amazing experience at Sofitel Plaza in Hanoi. The Hotel is not too far from the air and major attractions in the city. The service is brilliant and people are really kind and polite. The buffet is really good and they would even pack you breakfast if you have an early flight which was very kind. Great choice!

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear _kafkaontheshore92, Bonjour, Thank you very much for taking the time to review your recent experience at our hotel. I am delighted to know that you enjoyed our location, our food and the assistance of our staff. I will pass on your kind words to the team as it will certainly motivate them to keep up their good work. Thank... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Just had 2 nights at the plaza, First may I say please do not take any notice of the negative reviews. This hotel is in a good location with tremendous staff attentive to all your needs nothing was too much trouble, the high points were 1) the staff 2) View from the room 3) roof top bar in the evening... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear roddas51, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. We are delighted to hear that our services and facilities have been up to your expectations. Your comment on our menu will be passed to our food and beverage management... More 

Toronto, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spent a week in Hanoi at this hotel. Great location to enjoy the city, walk to and from things to do. The hotel is clean, updated and the service is excellent. Ask and you got an answer and help, nothing was too small for them to sort out for you. The restaurants both offer value and quality, Ming for... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Myles H, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. I am delighted to know that you had an enjoyable stay and particularly valued the assistance of our staff. Your kind words will be shared among the team as I am sure that this will serve as a motivation to... More 

Zurich, Switzerland
Top Contributor
371 reviews 371 reviews
43 hotel reviews
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed 1 week ago

EXO made arrangements for us at the hotel. Service is Accor standard - friendly, breakfast spread wonderful, view from the 20th floor outstanding. The facility needs a renovation to bring it to Accor quality.

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Myspace, Bonjour, Thank you very much for this encouraging comment on Trip Advisor and we won't miss to share it with our team as it is a real encouragement for us to strive for excellent service everyday. We take your comment on our facilities seriously and please rest assured that we have plan for stepped renovation throughout the hotel.... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sofitel Plaza Hanoi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Plaza Hanoi

Address: 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Plaza Hanoi 5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Agoda, Cheap Tickets, Venere, Despegar.com, Travelocity, Hotels.com, EasyToBook, ACCOR, Odigeo, TripOnline SA, Tingo and Jetsetter so you can book your Sofitel Plaza Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel
Hotel Style:
#5 Luxury Hotel in Hanoi
#7 Business Hotel in Hanoi
#14 Spa Hotel in Hanoi
#26 Romantic Hotel in Hanoi
#35 Family Hotel in Hanoi

368 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (334)
Viewed
Room/suite (102)
Viewed
Dining (21)
Viewed
Hotel & grounds (51)
Viewed
View from room (37)
Viewed
Business center/function rooms (6)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (3)
Viewed
Bathroom (18)
Viewed
1:14
Videos (1)
Viewed
Other (94)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (7)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Price Your Stay