We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Plaza Hanoi

#70 of 510 Hotels in Hanoi
Certificate of Excellence
Hotel website
1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
Offers & Announcements
STAY 3 PAY 2 OFFER
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sofitel Plaza Hanoi
Professional photos View all
Browse nearby
Sofitel Plaza Hanoi
Write a Review

1,020 reviews from our community

Traveler rating
    548
    333
    98
    27
    14
See reviews for
131
377
83
260
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1020)
  • Mar-May only
    (251)
  • Jun-Aug only
    (227)
  • Sep-Nov only
    (250)
  • Dec-Feb only
    (292)
All months
Antwerp, Belgium
Top Contributor
103 reviews 103 reviews
55 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent 3 nights at this hotel. The hotel was fully booked, we received an upgrade to a suite. The room was luxuriously furnished, with a large bathroom and sitting room. Toilet necessities abundant. The room had a terrace with a splendid view on the lake and the surroundings. Since we had a couple of hours free in Hanoi, we... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear YolandeRousseau, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. I am glad to know that you enjoyed our room and our food. On the other hand, it was our regret to hear that your experience of our breakfast was... More 

Kuala Lumpur
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I am an almost once a month guest and have to say they give consistently good service. Rooms clean, well appointed, staff friendly and restaurant and food standard is high. Great location for West Lake and easy walking distance to War Museum, Mausoleum and other tourist attractions. Internet is free and hotel wide. A small thumbs down on check in... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear HanoiHarry, Bonjour, Thank you for taking the time to share your latest experience at Sofitel Plaza Hanoi. It's always encouraging to receive positive feedback on our facilities and services. Your kind words will be passed to the team as it will surely motivate them to keep up their good work. On the other hand, we are truly sorry that... More 

Dunstable, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is ideally placed to explore the city, backing onto a series of lakes with good views across the city from the upper floors. The rooms are spacious, ours had two king size beds, with all of the usual appointments that are expected in this quality of hotel. Free wifi was available everywhere. The buffet breakfast is excellent with... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear geoff b, Bonjour, We appreciate you taking the time to share your impressions on your recent stay at Sofitel Plaza Hanoi. It is always encouraging to learn that our guests are satisfied with our services. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to... More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 1 week ago

The hotel rooms were nice the hotel is ideally located next to the old quarter. The only let down was the food. The room service food was bad along with the dinner buffet. The staff were pleasant and made the stay worth while. It would be better to take a cab into the old quarter and eat there

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear RohitMon, Bonjour, We appreciate you taking the time to share your impressions on your recent stay at Sofitel Plaza Hanoi. It's encouraging for us to know that you enjoyed our rooms, location and the assistance of our staff. On the other hand, please accept my sincerest apology as our quality of food was not up to your expectation. Your... More 

Washington D.C.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

While in transit from Siem Reap to Tokyo we had an a overnight in Hanoi so we chose the more accessible Westlake area and the Sofitel was priced well amongst the luxury chain brands so we chose it. The property is about 30 minutes (about 20$ USD in taxi). It is also a beautiful, yet big, property which seems more... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear VineSeeker, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. Your experience certainly does not represent the quality of standards we strive for every day, please accept my sincerest apology. We take your feedback seriously and your comment have been... More 

Paris, France
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Handed over by Sofitel, this hotel is not at all the average place you can expect when you choose "Sofitel" brand.After the "So Sofitel", here's the "low Sofitel".Even the staff and location are really nice and convenient,you'll be disappointed if you're regular Sofitel customer.

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear DidierDucher, Bonjour, We very much appreciate you taking the time to share your impressions on your recent stay at Sofitel Plaza Hanoi. At Sofitel, we take pride in ensuring our guests satisfaction; therefore the feedback from our Sofitel regular guest such as yours is very important to us. Your comment will be passed to our management team to study... More 

Dubai, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Terribly disappointed. Just checked in and am here for the next 4 days. This is actually meant to be a "luxury" room according to the room type. As you can see it's very small and dingy. Murky brown and old furniture. Feels very 4 star or less. The lobby lounge is pretty and nice. But that's about it. Nice lake... More 

Was this review helpful? Yes 1
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear roxy_83uk, Bonjour, We appreciate you taking the time to share your impressions on your current stay at Sofitel Plaza Hanoi. It was very much our regret to hear that our facilities are not up to your expectation and it has been preventing you from enjoying your holiday to the fullest. Please rest assured that we take your feedback seriously... More 

Perth, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved this hotel. Great buffet breakfast. Loved the Pho noodle soup. The staff were very friendly and very helpful. They arranged for us to get mobile phone sim cards. The rooms were fantastic. The pool area was great and we loved the spa area with the sauna/steam rooms. This hotel had its own roof top bar which we visited... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Marla2602, Bonjour, Thank you very much for taking the time to review your recent experience at our hotel. We are delighted to hear that our services and facilities have been up to your expectations. Your compliments will be shared among the team as I am sure that this will serve as a motivation to our staffs to continuously improve... More 

Brisbane, Australia
Top Contributor
99 reviews 99 reviews
49 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a refurbished heritage building in a convenient location and within walking distance to some attractions close by, like West Lake. Be extremely careful crossing roads in Vietnam though because traffic will not stop for you, even on a pedestrian crossing, and traffic is always heavy. The hotel has two towers with a small central courtyard in between where... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Chris M, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. It's always a pleasure to receive positive feedback. We also appreciate your opinion on our restaurants. Your comments will be passed to our Food& Beverage team to study the possibilities of improvement. We hope to have the chance to better... More 

Questions? Get answers from hotel staff and past guests. Ask a question

387 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (352)
Viewed
View from room (41)
Viewed
Hotel & grounds (59)
Viewed
Room/suite (103)
Viewed
Dining (22)
Viewed
Business center/function rooms (6)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (3)
Viewed
Bathroom (18)
Viewed
1:14
Videos (1)
Viewed
Other (98)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (7)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question