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Sofitel Plaza Hanoi

#69 of 519 Hotels in Hanoi
Certificate of Excellence
Hotel website
1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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Sofitel Plaza Hanoi
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1,112 Reviews from our TripAdvisor Community

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Traveler rating
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    103
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1112)
  • Mar-May only
    (297)
  • Jun-Aug only
    (273)
  • Sep-Nov only
    (250)
  • Dec-Feb only
    (292)
All months
Southsea, England, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I treated myself to a one night stay here after one month of backpacking before I flew home. I was nervous of entering with my backpack & being branded a 'traveller', but the staff were so welcoming & lovely, chatting away about my travels whilst I checked in. The porter was lovely & took me through the room and controls.... More 

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Vietnam
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Pros: Buffet breakfast has smoothies, freshly squeezed juices, yogurts with creative toppings, flatbreads, special pureed jams, pots of brewed fresh tea served in coffee plunger type, newspapers--heaven for a vegetarian couple. Sauna, Spa is unisex so quite romantic to chill out together and talk about our vacation together. Bed are Accor standard---you do not want to get out of them... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Starhawk029, Bonjour, It has been a pleasure welcoming you at Sofitel Plaza Hanoi and thank you for taking the time to share your latest experience. We are so glad to hear that you and your wife had an enjoyable stay with us. I will share your comments with our team and I am sure that this feedback will serve... More 

Beijing
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

An excellent hotel in a great location - in the heart of the city, easy transport (taxis) by the lake and near-enough to the Old Quarters. We were here on business. Business facilities at the 2nd floor is good with excellent support from attentive staff. Breakfast and lunch was served at the Westlake Brasserie with a good buffet with a... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear CV K, Bonjour, Thank you for taking the time to share your review on your recent stay at Sofitel Plaza Hanoi. We are delighted to hear that you enjoyed our food and drinks at Brasserie Westlake and the Summit Lounge Bar, the business facilities at the 2nd floor and the attentiveness and excellent support from our staffs. Your feedback... More 

Townsville, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

9 July 2015 - Booked Club Floor suite with separate bedroom from lounge. Check-in time is 2:00pm. We arrived at 1:30pm and room was not yet ready, finally about 2:30 pm we got the key but room did not have separate bedroom; though I rejected the room and staff tried everything to get us a suite with separate bedroom this... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear TripAdviser23, Thank you for taking the time to tell us about your experience at the Sofitel Plaza Hanoi. It's always encouraging to receive positive feedback on our facilities and services. Your kind words will be passed to the team as it will surely motivate them to keep up their good work. On the other hand, we are truly sorry... More 

5 of 5 stars Reviewed 1 week ago

I and my wife stayed this hotel for 3 days. Our room was nice and we spent relax time there. At the morning, we can see good city scene from the room. We had some good local foods at breakfast(it was buffet style). All staffs are kind and friendly and in particular, japanese concierge helped us many things (she recommended... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear 高柳 圭 san, Bonjour, We appreciate you taking the time to share your review on your recent stay at Sofitel Plaza Hanoi. We are delighted to know that you had pleasant stay. Your kind words will be passed to the team and Ms. Akari in particular as it will definitely encourage them to keep up their good work. Thank... More 

Ho Chi Minh City, Vietnam
2 reviews
5 of 5 stars Reviewed 1 week ago

My first stay at Sofitel Plaza Hanoi and everything was as great as expected. Room amenities are wonderful (Lanvin products) and the hotel has an indoor heated pool but they open the roof during in the warmer seasons. Pay a little more and get the lake view room!

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Kvle, Bonjour, Thank you for staying at Sofitel Plaza Hanoi and spending time to write a review on our Tripadivor page. It gives us great pleasure to know that you had an enjoyable stay. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to continuously... More 

Kuala Lumpur
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We checked in as a party of 7 of which three luxury rooms have been booked in advance. Because, I have booked two rooms on one day and an additional room on the next day, we were allocated rooms on two floors. However, during check in, the staff were kind enough to arrange such that our rooms were not only... More 

Was this review helpful? Yes 1
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear gemstar1974, Bonjour, Thank you for taking the time to share such detailed review on your recent stay at Sofitel Plaza Hanoi. We are delighted to know that our facilities and services were up to your expectation. You compliments will be passed to the team as it will certainly encourage them to uphold the quality of standards we strive for... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Nice hotel with friendly efficient staff. Buffet breakfast was very good. A short taxi ride away from the old quarter. The highlight was the rooftop cocktail bar. The combination of comfy seating, good music and a wonderful view is just right!

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Jane T, Bonjour, We very much appreciate you taking the time to share your latest experience at Sofitel Plaza Hanoi. It's always a pleasure to receive positive feedback. Your kind words will be shared with our whole team and our staffs at the Summit Lounge in particular. I am sure this feedback will serve as a motivation for them... More 

Hanoi, Ha Noi, Vietnam
Level Contributor
10 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I decided to leave the hot weather behind by having one day stay at Sofitel. That was great choice and definiately worth it. All the staff are so nice and helpful, we will back soon!!!!

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear GinaHoang, Bonjour, Thank you for taking the time to share your review on your recent stay at Sofitel Plaza Hanoi. We are delighted to know that you had a pleasant get away. Your kind words will be shared with the team as it will certainly motivate them to keep up their good work. We look forward to welcoming you... More 

Hotel Review Summarization

What travelers say

  • Old quarter(8)
  • Very nice(4)
  • West Lake(4)
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487 photos of this hotel

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