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Sofitel Plaza Hanoi

#72 of 512 Hotels in Hanoi
Certificate of Excellence
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1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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Sofitel Plaza Hanoi
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Sofitel Plaza Hanoi
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1,033 reviews from our community

Traveler rating
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    98
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    14
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • English first
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    (1033)
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    (264)
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All months
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 1 night of our honeymoon. We contacted them a couple of days before our stay to confirm our booking as we'd had an issue at our first hotel. We mentioned that we were on our honeymoon and on arrival found that we had been upgraded to a lake view king room which was lovely. Staff were great... More 

Was this review helpful? Yes 1
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Sacha P, Bonjour, We appreciate you taking the time to share your review and congratulation on your recent wedding! We are glad that you had a pleasant stay with us and your kind words will be shared with the team as it will certainly motivate them to keep up their good work. Thank you again and we look forward... More 

Hong Kong, China
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my third hotel in my trip. Sofitel Plaza located close to the lake, around 1 minute walk you could arrive. The only difficulty is about crossing the road, no traffic light, very dangerous. This always happened in Hanoi. As I stay in club floor suite, the check in is on 17/F in the lounge. With a welcome drink... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear ytw330, Bonjour, Thank you very much for taking the time to review your recent experience at our hotel. It's encouraging for us to know that you enjoyed our room, our food and drinks. We also appreciate your comment on our check in process. Our receptionists at the Club Floor have been strictly reminded to return our guests' passports right... More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great city hotel. Location was great for us as we like to walk and we could get to the Old Quaters fast yet not have to be there over night (Hanoi is noisy) and hear all the honking. We got a great value for our room which was very comfortable and The Club privileges are well worth... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear yaninabeccaria, Bonjour, Thank you for staying at Sofitel Plaza Hanoi and spending time to write a review here on Trip Advisor. It is always encouraging to learn that our guests are satisfied with our services. Your kind words will be shared among the team as I am sure that this will serve as a motivation for our staffs to... More 

Adelaide, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the best Accor hotel I have stayed at since joining the Advantage Plus Loyalty program. Upon arrival out room was upgraded, several lots of welcome drinks and wonderful service. Our room was spectacular with a private balcony which was superb. Brassiere restaurant is fabulous for breakfast or dinner and very reasonably priced.

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Cherry P, Bonjour, It has been a pleasure welcoming you at Sofitel Plaza Hanoi and thank you for taking the time to share your latest experience. We appreciate your loyalty to the Accor group and our hotel in particular. We will share your comments with our team and I am sure that this feedback will serve as an encouragement... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great staff and view from the roof deck. So relaxing seeing the lake and the city. The breafast is superb from range of local food ,fruits to internation cuisine. I will be coming back and will surely stay here. My family really enjoyed this short vacation.

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear NightStranger24, Bonjour, Thank you for taking the time to share your review on your recent stay at Sofitel Plaza Hanoi. I am delighted to know that you and your family had an enjoyable stay at our hotel. Your kind words will be shared with the team as it will certainly motivate them to keep up their good work. We... More 

Malaysia
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

was there last week for a meeting. check in went smoothly without any major drama even tough there were many people. my room was situated on 12 floor facing half of the town and half of the lake. room was okay with king bed.. clean but slightly old and well maintained. there was no iron and board and one have... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear HayatiYaakup, Bonjour, We appreciate you taking the time to share your review on your recent stay at Sofitel Plaza Hanoi. At Sofitel, we always strive to provide superior service to every guest. Therefore, your feedback is very important to us to continuously improve our services. Your comment has been passed to our management team to study the possibilities of... More 

Antwerp, Belgium
Top Contributor
103 reviews 103 reviews
55 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent 3 nights at this hotel. The hotel was fully booked, we received an upgrade to a suite. The room was luxuriously furnished, with a large bathroom and sitting room. Toilet necessities abundant. The room had a terrace with a splendid view on the lake and the surroundings. Since we had a couple of hours free in Hanoi, we... More 

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GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear YolandeRousseau, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. I am glad to know that you enjoyed our room and our food. On the other hand, it was our regret to hear that your experience of our breakfast was... More 

Kuala Lumpur
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I am an almost once a month guest and have to say they give consistently good service. Rooms clean, well appointed, staff friendly and restaurant and food standard is high. Great location for West Lake and easy walking distance to War Museum, Mausoleum and other tourist attractions. Internet is free and hotel wide. A small thumbs down on check in... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear HanoiHarry, Bonjour, Thank you for taking the time to share your latest experience at Sofitel Plaza Hanoi. It's always encouraging to receive positive feedback on our facilities and services. Your kind words will be passed to the team as it will surely motivate them to keep up their good work. On the other hand, we are truly sorry that... More 

Dunstable, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is ideally placed to explore the city, backing onto a series of lakes with good views across the city from the upper floors. The rooms are spacious, ours had two king size beds, with all of the usual appointments that are expected in this quality of hotel. Free wifi was available everywhere. The buffet breakfast is excellent with... More 

Was this review helpful? Yes
GuyPoujoulat, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear geoff b, Bonjour, We appreciate you taking the time to share your impressions on your recent stay at Sofitel Plaza Hanoi. It is always encouraging to learn that our guests are satisfied with our services. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to... More 

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