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All 492 Hanoi hotels

Sofitel Plaza Hanoi

5.0 of 5 Hotel   |   1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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86%
Ranked #57 of 492 hotels in Hanoi
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Laurie M Melbourne, Australia
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728 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent all round - service, staff, rooms, meals. We stayed 4 nights in March - weather was coolish and a bit of mist from the lakes evident most days. Hotel is out of town a little near West Lake a short taxi ride into the Old Quarter. We ate in the Brasserie one night and were pleasantly surprised with the... More

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Zurich, Switzerland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Excellent rooms and service, excellent breakfast buffet. Top Infrastructure - fitness and pool. Good rooftop bar with view over lake and good choice of food and cocktails - very suitable for closing a business days in a lounge atmosphere. To be recommended.

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Bonjour C D, Thank you very much for taking the time to review your recent experience at our hotel. We are delighted to hear you enjoy our breakfast buffet and our rooftop bar. I will pass on your kind words to the team as it will certainly motivate them to keep up their good work. Thank you again for sharing... More

Hong Kong, China
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Thoroughly recommend this hotel. The staff were all very helpful and looked after us. The Guest Relations Manager was great. The hotel is situated near the West Lake with easy access to the Old Town, either by a cheap taxi ride or a leisurely walk. We stayed in the Club Rooms and would recommend the extra cost for the benefits... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Bonjour daniel169, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. We are delighted to hear that our services and facilities have been up to your expectations and we are also glad that you enjoyed the privileges and benefits of our Club Lounge. I will share your comment with our team, and I... More

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I stayed two days in Sofitel Plaza Hanoi on a business trip. My room was booked and paid by my company. I was surprised when Sofitel upgraded my superior room into a serviced apartment in the 4th floor. The one bed room apartment was amazing with beautiful view to the West Lake. The apartment was equipped by all things that... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear SSinaga, Bonjour, Thank you for choosing to stay with us at Sofitel Plaza Hanoi on your recent visit to the city and for taking the time to share your experience with us. We are glad to know that you enjoy our serviced apartment and the view from your room. I will share your comments with our team and I... More

Christchurch, New Zealand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed in a club room at this hotel and found the room and club floor staff very helpful and nothing to much of a problem. Food in Ming was very good staff also good. Has not got the status of its old town sister but more laid back and only a short cheap taxi ride to town. Thanks great 5... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Southerncut, Bonjour, Thank you for choosing Sofitel Plaza Hanoi during your last stay in Vietnam and taking the time to write a review on Trip Advisor. Your comment will be shared with the team and especially our team in Ming restaurant. I am sure that this comment will serve as an encouragement to all as we strive to continuously... More

Belo Horizonte, MG
Top Contributor
70 reviews 70 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Special and elegant hotel in Hanoi, Vietnam. Breakfast so good with a lot options to diferent cultures and tastes. Personal treatment and staff so kind. You feel so good at this elegant hotel. I'll be delighted to stay there some day again.

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear ArdnasAiram, Bonjour, Warm greetings from Sofitel Plaza Hanoi! Thank you very much for taking the time to review your recent experience at our hotel. We are glad that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank... More

UK
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Sofitel for 2 nights last month. The staff were excellent, very friendly and helpful. The room was lovely and big and very clean, and the bed after a long flight was just gorgeous, huge and very comfortable. We did have a couple of problems in the room, but all were solved quickly and efficiently for us.... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear SANDGJ, Bonjour, Thank you for choosing to stay with us at Sofitel Plaza Hanoi on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us, and enjoyed our bar. I will share your comments with our team and I... More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon arriving the hotel staff are friendly and efficient. They had Great Service. The rooms were great as i Had the smoking room. The View from the 7th floor was great. The hotel is convenient and close to amenities.

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear ZMydin, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. We are delighted to hear that you enjoy the lake view from the room, and glad that our services and facilities have been up to your expectations. I will share your comments with our team and I am sure that this... More

New York
Contributor
19 reviews 19 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We only stayed here one night but we had a great junior suite on the 7th floor overlooking the lake and river. This seems more of a business hotel than the Legend Metropole which we also stayed in. The room was very nice, when we had trouble with the internet someone came to our room to help. The concierge directed... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear TravelingGram8, Bonjour, Warm greetings from Sofitel Plaza Hanoi! Thank you very much for taking the time to review your recent experience at our hotel. We are glad that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank... More

Coolangatta, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

As a member of Accor Advantage Plus club, I checked in at reception 27 March 2014. They did find my first nights accommodation which was complimentary, but had trouble finding my second booking for 3 nights (28-30 March 2014). Furthermore, reception failed to offer the member benefits on check in, and were unaware of the So Gourmet package that I... More

Was this review helpful? Yes 2
AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Aussie_traveller369 Bonjour, Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. At Sofitel, we strive to provide an exclusive service experience for every guest; therefore your feedback is very important to us. Regarding the problem you mentioned, we apologize once again for the... More

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Additional Information about Sofitel Plaza Hanoi

Also Known As:
Sofitel Plaza Hanoi Hotel
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel
Address: 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Hanoi
#10 Business Hotel in Hanoi
#28 Family Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Plaza Hanoi 5*
Official Description (provided by the hotel):
Situated in between two lakes & the Red river, the 273 luxury rooms hotel is located within walking distance to all of the city cultural attractions & only 5 minutes away from the Old Quarter. Offering the comfort of Sofitel MyBed, the luxurious French bathroom amenity, complimentary WiFi, two fine dining restaurants, two chic bars, all-weather swimming pool & conference facilities up to 500 persons, Sofitel Plaza Hanoi has always been among the top choices for luxury hotels in Hanoi. ... more   less 
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