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All 490 Hanoi hotels

Sofitel Plaza Hanoi

5.0 of 5 Hotel   |   1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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Ranked #55 of 490 hotels in Hanoi
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
sydney667 Sydney, Australia
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733 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife and I had an two absolutely amazing experiences at this hotel (before and after a trip to Halong Bay). The staff service was out and out exceptional and we have never felt more special. From the moment we arrived at the hotel we were treated like royalty, and would love to go back. We were barely inside the... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Sydney667, Bonjour We would like to thank you for choosing to stay with Sofitel Plaza Hanoi during your recent visit to Hanoi and for sharing your appreciation with us. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed our club lounge, as well as the pool/ spa facilities. It is... More

New Haven, Connecticut
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I chose this hotel on a recent holiday to Hanoi chiefly for its gym and pool facilities (which were very good). It doesn't have the kind of atmosphere or history of its Metropole sister-- this is definitely a business hotel-- but the rates are also much lower than at the Metropole. The service was great, with attentive and helpful staff.... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Chelsea P, Bonjour, We would like to express our appreciation to you for taking the time to share your recent experience with us. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the... More

Perth, Australia
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed for 3 nights never having been to Vietnam before. Staff were excellent, could not do enough to be helpful. We upgraded to make use of the Executive lounge and it was well worth it. Room was lovely, very comfortable and pool/ leisure facilities also good. It is a little out of the city centre and restaurants in area... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Heather H, Bonjour, We would like to thank you for choosing to stay with Sofitel Plaza Hanoi during your recent visit to Hanoi and for sharing your appreciation with us. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed our pool/ leisure facilities in our hotel. It is always encouraging... More

Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent all round - service, staff, rooms, meals. We stayed 4 nights in March - weather was coolish and a bit of mist from the lakes evident most days. Hotel is out of town a little near West Lake a short taxi ride into the Old Quarter. We ate in the Brasserie one night and were pleasantly surprised with the... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Laurie M, Bonjour, Warm greetings from Sofitel Plaza Hanoi! Thank you very much for taking the time to review your recent experience at our hotel. We are glad that you had a pleasant stay with us and enjoy dining at our restaurant. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is... More

Zurich, Switzerland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent rooms and service, excellent breakfast buffet. Top Infrastructure - fitness and pool. Good rooftop bar with view over lake and good choice of food and cocktails - very suitable for closing a business days in a lounge atmosphere. To be recommended.

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Bonjour C D, Thank you very much for taking the time to review your recent experience at our hotel. We are delighted to hear you enjoy our breakfast buffet and our rooftop bar. I will pass on your kind words to the team as it will certainly motivate them to keep up their good work. Thank you again for sharing... More

Hong Kong, China
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thoroughly recommend this hotel. The staff were all very helpful and looked after us. The Guest Relations Manager was great. The hotel is situated near the West Lake with easy access to the Old Town, either by a cheap taxi ride or a leisurely walk. We stayed in the Club Rooms and would recommend the extra cost for the benefits... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Bonjour daniel169, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. We are delighted to hear that our services and facilities have been up to your expectations and we are also glad that you enjoyed the privileges and benefits of our Club Lounge. I will share your comment with our team, and I... More

Jakarta, Indonesia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed two days in Sofitel Plaza Hanoi on a business trip. My room was booked and paid by my company. I was surprised when Sofitel upgraded my superior room into a serviced apartment in the 4th floor. The one bed room apartment was amazing with beautiful view to the West Lake. The apartment was equipped by all things that... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear SSinaga, Bonjour, Thank you for choosing to stay with us at Sofitel Plaza Hanoi on your recent visit to the city and for taking the time to share your experience with us. We are glad to know that you enjoy our serviced apartment and the view from your room. I will share your comments with our team and I... More

Christchurch, New Zealand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in a club room at this hotel and found the room and club floor staff very helpful and nothing to much of a problem. Food in Ming was very good staff also good. Has not got the status of its old town sister but more laid back and only a short cheap taxi ride to town. Thanks great 5... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Southerncut, Bonjour, Thank you for choosing Sofitel Plaza Hanoi during your last stay in Vietnam and taking the time to write a review on Trip Advisor. Your comment will be shared with the team and especially our team in Ming restaurant. I am sure that this comment will serve as an encouragement to all as we strive to continuously... More

Belo Horizonte, MG
Top Contributor
70 reviews 70 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Special and elegant hotel in Hanoi, Vietnam. Breakfast so good with a lot options to diferent cultures and tastes. Personal treatment and staff so kind. You feel so good at this elegant hotel. I'll be delighted to stay there some day again.

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear ArdnasAiram, Bonjour, Warm greetings from Sofitel Plaza Hanoi! Thank you very much for taking the time to review your recent experience at our hotel. We are glad that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank... More

UK
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Sofitel for 2 nights last month. The staff were excellent, very friendly and helpful. The room was lovely and big and very clean, and the bed after a long flight was just gorgeous, huge and very comfortable. We did have a couple of problems in the room, but all were solved quickly and efficiently for us.... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear SANDGJ, Bonjour, Thank you for choosing to stay with us at Sofitel Plaza Hanoi on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us, and enjoyed our bar. I will share your comments with our team and I... More

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Additional Information about Sofitel Plaza Hanoi

Also Known As:
Sofitel Plaza Hanoi Hotel
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel
Address: 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Hanoi
#10 Business Hotel in Hanoi
#28 Family Hotel in Hanoi
#38 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Plaza Hanoi 5*
Official Description (provided by the hotel):
Situated in between two lakes & the Red river, the 273 luxury rooms hotel is located within walking distance to all of the city cultural attractions & only 5 minutes away from the Old Quarter. Offering the comfort of Sofitel MyBed, the luxurious French bathroom amenity, complimentary WiFi, two fine dining restaurants, two chic bars, all-weather swimming pool & conference facilities up to 500 persons, Sofitel Plaza Hanoi has always been among the top choices for luxury hotels in Hanoi. ... more   less 
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