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Sofitel Plaza Hanoi

5.0 of 5 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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Certificate of Excellence 2014
Sofitel Plaza Hanoi
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Sofitel Plaza Hanoi
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872 reviews from our community

Traveler rating
    469
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
55 reviews 55 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for the final 2 nights of our wonderful Vietnam holiday! The most perfect way to end our journey! This is a world class hotel-rooms are huge, exsqisite decor , huge modern bathroom and breathtaking view over the lake. We felt very pampered! The pool area is in door with retractable roof and very well equiped gym and... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Debra C, Bonjour, It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us. We are delighted that you had a memorable experience in Vietnam and particularly value our hotel. I will pass on your kind words to the team as it will... More

Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were a bit disappointed by this hotel. We had thought from reviews that it was cheaper because it was a bit further than the Metropol. It is actually nowhere near the same standard. The rooms are clean, but nothing special. The staff were really friendly and helpful, particularly the manager Marc. I wouldn't recommend the spa if you are... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Rebecca S, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. I am glad that you enjoyed the assistance of our staff. I will pass on your kind words to the team as it will certainly motivate them to keep up their good work. It was my regret that our facilities... More

Zurich, Switzerland
Top Contributor
72 reviews 72 reviews
38 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for just one night before leaving Vietnam. The hotel offers nice rooms and good in-room dining-options. It seemed a litte bit to much of a business hotel to me and therefore I recommend to stay at the Sofitel Legend which is better situated and offers more of a holiday feeling. But nevertheless Sofitel Plaza is a nice... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear citTravel2000, Bonjour, Thank you very much for taking the time to review your recent experience at our hotel. I am glad to hear that you enjoyed our location, our room and room service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as... More

Rugby, UK
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 10 days having left the Hotel de L'Opera which was dreadful. We lost the money prepaid to the Opera but didn't care, it was so bad. The Sofitel on the other hand was an oasis of pleasure, quiet, sanity in the midst of chaotic Hanoi. Don't rate the Ming restaurant, though: our experience was very average.... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear JohnRugby_UK, Bonjour, Thank you very much for taking the time to review your recent experience at our hotel. We are delighted to hear that our services and facilities have been up to your expectations. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to continuously... More

Margate, United Kingdom
Top Contributor
50 reviews 50 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice place to stay with good food but must say have breakfast on the ground floor by far the better restraint to eat breakfast in . The dinning room is good as long as there are not too many people who won't to eat as it took us a long time to get some of our food, and nealy... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Richard T, Bonjour, Thank you very much for taking the time to review your recent experience at our hotel. I am glad to hear that you enjoyed your stay. On the other hand, I am truly sorry for the inconvenience caused by the slow service that you experienced at our Brasserie Westlake restaurant. I will pass your comment to... More

Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the Sofitel Plaza very much, the view of the lake was amazing and it was good to be a little "out of the rat race" although it was only a very cheap taxi ride to get to the Old Quarter. The staff went out of their way to be helpful, especially the staff in Club... More

Review collected in partnership with Accorhotels.com

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear m_j_steel, Bonjour, Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi. I am delighted to hear that you had a pleasant stay. Just like you, many guests really enjoyed the fact that our hotel is right next to 2 beautiful lakes. I will pass on your kind words to the team, especially... More

Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On my last day in Hanoi, I need my hair colored and cut before a long flight home. After asking at a couple of local salons in Hanoi, I was leery of having just anyone color my hair- let alone cut it- so I looked up salons in Hanoi on trip advisor. The best reviews were for LAN-salon at the... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear goodtogoSaudiArabia, Bonjour, Thank you very much for sharing your impressions on your recent visit to Lan Salon at Sofitel Plaza Hanoi. I am delighted to hear that you valued the service at Lan Salon. Your kind words will be passed to Mr. Lan and the salon team as it will certainly motivate them to keep up their good work.... More

Subang Jaya, Malaysia
Contributor
16 reviews 16 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here on business and it is in a convenient location. The room was nice and the cleaning staff came by morning and evening to clean. The wifi was reliable and could be used all over the hotel, including the gym/pool area. They also collected laundry and returned it the same day... great service! I couldn't help but marvel... More

Was this review helpful? Yes 1
AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Asiarep, Bonjour, Thank you for taking the time to share your latest experience at our hotel. I am delighted to hear that you had a pleasant stay. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here from 4th to 6th October. It is about 35 minutes from airport and near to Westlake. we are a party of 6 persons. We've got a limousine transfers, their limousine was very clean and nice. Check in time is smooth. We have got 3 rooms facing to Westlake which is very good view. Beds are very... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear francisxavierchung, Bonjour, Thank you for taking the time to share your latest experience at our hotel. It is always a pleasure to receive kind words of compliment on our services. I am delighted to hear that you enjoyed our room, our breakfast, swimming pool and transfer service. Your comment will be shared among the team as I am sure... More

Cagayan de Oro, Philippines
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I expected a Sofitel as nice as we have here in Manila but I was disappointed as we got near & saw the building. We pass by the side entrance & I was careful not step on the puddle on the steps. The lobby was not very impressive. I think their dining hall needs a little updating. The room was... More

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AntoineLhuguenot, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Gwendo24, Bonjour, Thank you very much for taking the time to review your recent experience at our hotel. I am glad to hear that you find our staff friendly and courteous. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staff to continuously improve our services.... More

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Additional Information about Sofitel Plaza Hanoi

Address: 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Plaza Hanoi 5*
Number of rooms: 273
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Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel

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