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Sofitel Plaza Hanoi

#70 of 523 Hotels in Hanoi
Certificate of Excellence
Hotel website
1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
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1 room 1 guest
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Sofitel Plaza Hanoi
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1,134 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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  • Indonesian first
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Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The hotel didn't look much from the outside but once inside lived up to its five star rating. Staff were very attentive and happy to help with any requests. Rooms were well maintained and the views over the river were wonderful.

Was this review helpful? Yes 1
Alexandria, Virginia
Level Contributor
49 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Sofitel was the best hotel of our trip to Vietnam. Although it looks a little tired from the outside, the interior spaces and rooms are almost perfect. The hotel features nicely appointed rooms, a great pool, excellent service and a convenient location.

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GuyPoujoulat, Manager at Sofitel Plaza Hanoi, responded to this review

Dear EricBeijing1964, Bonjour, We very much appreciate your comment regarding your stay at Sofitel Plaza Hanoi. As customer satisfaction is our utmost desire, I am so delighted to learn that you have enjoyed our service, our location, our room and amenity. On the other hand, we are working on plan to renovate the hotel and hope you will have better... More 

Killarney, Ireland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Hanoi was the first place my girlfriend and I arrived to on our holiday Vietnam and Thailand in July 2014. We decided to splash out on the first 2 nights and stay here and it didn't disappoint. We weren't used to the 5 star treatment and the staff were excellent. The rooms were amazing and the staff were more than... More 

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GuyPoujoulat, Manager at Sofitel Plaza Hanoi, responded to this review

Dear Damian C, Bonjour, Thank you very much for taking the time to share your latest experience at Sofitel Plaza Hanoi. I am delighted to know that you had an enjoyable stay. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to continuously improve our services.... More 

Hong Kong, China
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here around Christmas time back in 2011 and again for two nights before our trip to Nha Trang. The hotel is reliable with very friendly service, but the decoration and furniture are tired. With that said, at prices that are a bit below HKD 1,000, it provides very good value and a nice location with great views of... More 

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Valencia, España
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Awesome kind attention at every moment. Very comfortable bedroom with impressive views of the town. Do not forget to visit the top bar. Very good breakfast with a lot of variety western, Vietnamese or Japanese food.

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GuyPoujoulat, Manager at Sofitel Plaza Hanoi, responded to this review

Dear ParceVal, Bonjour, Thank you for taking the time to write such a great review of our property. Since we always strive to create magnifique stays for our guests, I am so happy we were able to accommodate you and provide you with that experience. I will pass on your kind words to our team as it will certainly serve... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After our excellent cruise booked through Brilliant Halong Cruises website. We spent 2 nights staying at Sofitel Plaza. Our room on high floor with great Lake view. Food and drinks at restaurant downstair were excellent. Hotel location is not too far from the town and easy to go by taxi

Was this review helpful? Yes 2
GuyPoujoulat, Manager at Sofitel Plaza Hanoi, responded to this review

Dear Xinlie2mo, Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Plaza Hanoi. It is always a pleasure to receive positive feedback. I am sure that your kind words will be served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing... More 

Hong Kong, China
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

-More of a business Sofitel -location is on the way from the airport to the Old Quarters by thee West Lake. Few restaurants and bars on the front/lake facing of the hotel -As an Accor Platinum I was upgraded to a Club Executive Level (I was also upgraded because I found that I was able to book the room at... More 

Was this review helpful? Yes 1
GuyPoujoulat, Manager at Sofitel Plaza Hanoi, responded to this review

Dear JohnnyS_HK, Bonjour, Thank you very much for your Loyalty to Accor hotels and choosing Sofitel Plaza Hanoi for your trip recently. We are very pleased to learn how much you enjoyed our room, our breakfast, our location and our amenity. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

AH Status : Plat After two weeks across Vietnam (HCMC - Hue - Da Nang - Sapa - Ha Long), Hanoi was the last stop of our trip. The hotel lobby is nice (live music every evening) but we were invited to do our check-in from the lounge. We were offered drinks, a voucher for cocktails and were upgraded to... More 

Was this review helpful? Yes 1
GuyPoujoulat, Manager at Sofitel Plaza Hanoi, responded to this review

Dear Remi G, Bonjour, We appreciate your Loyalty to Accor hotels and thank you for choosing with Sofitel Plaza Hanoi as a place to chill after 2 tense weeks of travelling. I am delighted to learn that you have enjoyed our room, our food, our amenity and our service. Your feedback will be shared with the team as it will... More 

Hervey Bay, Australia
Level Contributor
136 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staff were helpful from reception to departure. A delightful hotel with a very wide range of foods for coeliac a and those with dairy and other allergies. Rarely am I able to eat my fill! Comfortably luxurious beds, plenty of room, good views, great location on West Lake. My only negative was it was initially a complex task to get... More 

Was this review helpful? Yes 2
GuyPoujoulat, Manager at Sofitel Plaza Hanoi, responded to this review

Dear Twomarys, Bonjour, Thank you for taking the time to write such a great review of Sofitel Plaza Hanoi! I am very happy to hear that our Team contributed to ensuring that your stay was both enjoyable and memorable. Furthermore, I am glad to read that you found the views from our hotel, the guest room, the food and the... More 

Hotel Review Summarization

What travelers say

  • Old quarter(8)
  • Very nice(4)
  • West Lake(4)
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