This hotel is an excellent first class spot in Hanoi. It's a hotel that remembers what service actually means. The staff were terrific. We were on our honeymoon and the staff gave us an upgrade to an amazing room.We stayed in the new Opera section which was elegant and classy. Our view was of the pool, which meant no outside... More

This is a classy, first-rate hotel in every way; can't believe that it is not rated the Number One hotel in Hanoi. Colonial beauty, responsive staff, well-appointed rooms, easy internet access, excellent breakfasts -- I had no complaints whatsoever. For good measure, throw in its convenient location. I had been to Hanoi twice before but had stayed elsewhere -- no... More

We stayed in the old part of the hotel, which was charming. The layout of the room was a bit awkward, probably due to its age. Very clean, lovely lobby, good location, very helpful staff. Vegetarian food options were limited, although we had a nice meal in the Spices restaurant. Have stayed at the Melia before, and the Metropole definitely... More

The Metropole is a high-end historical hotel that delivers on every level! We upgraded to Club Level and it totally exceeded our expectation. The staff was one of the most accomodating I have experienced! The hotel is almost worth the visit to Hanoi all by itself! Perfect hotel, perfect location for all the sights, and a staff that really cares! More

Not as modern as other hotels we stayed in but that only added to the charm. The lobby was relatively small but the service was excellent. The food was very good too. More

We spent 2 nights before and one night after our Halong Bay cruise at this fabulous establishment. The hotel is a magnificently restored gem in Hanoi. It has a tranquil central garden courtyard, a conservatory-style restaurant within was a lovely spot for breakfast. Our rooms (the lowest priced in the hotel) were spotless, luxuriously furnished and extremely comfortable. We had... More

We stayed twice here in a one week period. Upon our return for the second visit, we were surprised at how many of the regular staff said ''welcome back''. This hotel has a high staff count and they pay attention to detail. Management, and there is a fair number of them also, are visible and interested. For example, the chef... More

Well run room division that permits smooth checked-in. Excellent buttler service. Fabulous set up. The only reserve is on the variety of buffets for Breakfast and the Vietnamese buffet dinner. The quality is there however. More

We were lucky enough to stay at the Sofitel Metropole for two nights of a six night luxury trip to Vietnam. We had a room in the Opera Wing on Club Level and looked out over the street below. This is now my favorite hotel. The atmosphere, the decor, the service, staff, restaurants and spa were all up to the... More