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Golden Silk Boutique Hotel

#100 of 513 Hotels in Hanoi
Certificate of Excellence
4.0 of 5
Hotel website
109-111 Hang Gai Street, Hanoi 21200, Vietnam
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Golden Silk Boutique Hotel
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Ranked #100 of 513 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 22, 2014
Wonderlust74 Byron Bay, Australia
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462 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Golden Silk Boutique Hotel
See the most recent reviews
Byron Bay, Australia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 22, 2014

This place was a good little find, a small and quite luxurious hotel right with a decent breakfast buffet and charming service - and a total bargain. We booked a suite, and half expected it to be awful because it was so cheap, but the room was great, and we loved staying here. We were here for 5-6 nights and... More 

Was this review helpful? Yes 2
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review

Dear Wonderlust74, I thank you so much for your kind review you have shared regarding your recent stay with us. I am delight that the hotel location, room & service were met your expectation. I will make sure to pass your comment to the team who always strive to bring to the guests a memorable experience and an enjoyable break... More 

Haslemere
Top Contributor
52 reviews 52 reviews
27 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed August 17, 2014

The location of the hotel is fabulous right in the old quarter and vibrancy that this brings. The staff are excellent in every respect - their charm, and willingness to make your stay as perfect as possible is obvious to all and was greatly appreciated. But I am afraid that that is where the complements stop. I do not expect... More 

Was this review helpful? Yes 3
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review

Dear Bracken3Haslemere, Thank you for sharing your recent experience at our Golden Silk Boutique Hotel! On behalf of the hotel management I would like to express my sincerely apologies for the inconveniences that you appear to have encountered. Bracken3Haslemere, please be rest assured that we have immediately worked out with the chamber maid & FnB manager so that we must... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 16, 2014

We stayed initially 2 nights. 2 rooms. Our room was tiny, but the welcome services were great. Kids enjoyed their big room. Location is excellent and near to all must see attractions. We stayed one more night before leaving Vietnam and to our pleasant surprise we got our room upgraded to ex. Suite. That was lovely and completely different experience.... More 

Was this review helpful? Yes
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review

Dear Yasir O, Warmest greetings from Golden Silk Boutique Hotel. I thank you so much for your review you have shared regarding your recent stay with us. I am delight that the hotel location, room & service were met your expectation. I will make sure to pass your comment to the team who always strive to bring to the guests... More 

Toronto, Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed August 10, 2014

Wonderful boutique hotel centrally located in the old quarter perfect for walking around. Great staff, clean rooms, modern decor and amenities, breakfast was good. Free Wifi and drinking water daily. Nice sitting area in front to catch all of the city buzz. Careful crossing the street motorists do not slow down. ever.

Was this review helpful? Yes 8
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review

Dear RoseKnows416, Thank you for sharing your experience at our Golden Silk Boutique Hotel Hanoi! I am pleased to see that you enjoyed the Great location, friendly staff, professional service of our Hotel! Glad also to know that the level of service you received from our staff was satisfying and that we can expect you back with us for another... More 

Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 10, 2014 via mobile

Great location, friendly staff, professional service both at the restaurant and in the hotel. It was a modern beautiful hotel in the heart of the Old Quarter. Would stay there again. They were very accommodating to our family. We felt safe and well cared for. Our young son got a lot of attention from the front desk staff. A very... More 

Was this review helpful? Yes 2
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review

Dear Tanja P, Thank you so much for your " two thumbs up". It sounds like you had a great visit & I am so happy that my team served with you & your family by friendly & professional way. I glad that you enjoyed "great coffee, traditional Vietnamese food or 'comfort food' like pizza and pasta" at our restaurant.... More 

Nelsonville, Ohio
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 10, 2014

By far the best hotel experience I have ever had. The staff at the hotel are some of the nicest people I have ever met. They make sure you have a great experience in the hotel but also when you leave to see the city. Las Vegas hotels do customer service well but could learn a lot from Golden Silk.... More 

Was this review helpful? Yes 3
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review

Dear Andy F, It is great to hear that you had found out Golden Silk Hotel is the "best hotel ever" in Hanoi & & I will make sure to pass your comment to the team who always strive to bring to the guests a memorable experience and an enjoyable break that they deserve. I would like to thank you... More 

Newcastle, Australia
Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 5, 2014

I have to say our experience at the Golden Silk Boutique Hotel was outstanding. The staff are lovely, obliging and helpful. We actually stayed at the hotel three times during our holiday as we visited Sapa and Halong Bay in between. I can't fault the hotel at all. It is centrally located and the rooms are well maintained, stylish and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 8
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review

Dear Erin K, Thank you so much for sharing your outstanding experience about Golden Silk Boutique Hotel on TripAdvisor. I also would like to thank you for highlighting our positive points like Location, service & staff. I will definitely to share your comment with team & it is always served as an encouragement to the whole team to keep on... More 

Contributor
14 reviews 14 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed here as part of a tour and found it outstanding. Cleanliness, room size and specification, friendliness all excellent. The hotel is well positioned in the centre of the city with easy access to restaurants, shops, the Water Puppet theatre, etc

Was this review helpful? Yes 10
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review

Dear CSRHERTS, Thank you so much for your 5* review, it really made my day worthwhile. I glad that hotel location and service have prized. I will make sure to pass this comment to the team who always strive to bring the guests a most pleasant memorable stay with us. CSRHERTS, our team looking forward to welcoming you back to... More 

Metro Manila, Philippines
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 19, 2014

Golden Silk is located along the silk street of Hanoi's Old Quarter. The rooms aren't huge, but they are very clean, modern and have also the amenities a traveler needs. Wifi and cable tv is free, and the hotel also gives complimentary drinking water daily. The staff's very professional and always ready to assist. The hotel is also nicely located... More 

Was this review helpful? Yes 8
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review

Dear Korina M, Warmest greetings from Golden Silk Boutique Hotel. Thank you so much for your review you have shared regarding your recent stay with us. I am delight that the hotel location, room & service were matched the level of comfort and security as your expectation. i am happy to hear that you had enjoyed your stay at Golden... More 

Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 17, 2014

After a horrendous one night stay in another hotel on the next street, this place was heaven. We stayed here for 3 nights and had peaceful sleep despite being on a busy street. Comfortable rooms with cable tv and bathtub, friendly staff, good service and excellent location.

Was this review helpful? Yes 8
Emily C, General Manager at Golden Silk Boutique Hotel, responded to this review

Dear Jachhh, It is great to hear that your "best stay in Vietnam"was our Golden Silk Boutique Hotel. I would like to thank you so much for your kind word & sharing your experience about us on Tripadvisor. Jachhh, I hope to soon welcome you back at the Golden Silk Boutique Hotel. With my best regards, Emily Chu General Manager More 

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