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Hanoi Moment Hotel 2

#37 of 519 Hotels in Hanoi
Certificate of Excellence
42 Hang Cot, Old Quarter, Hoan Kiem, Hanoi 10000, Vietnam
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Hanoi Moment Hotel 2
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Ranked #37 of 519 Hotels in Hanoi
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
rassy001 Gold Coast Queensland Australia
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gold Coast Queensland Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Arrived by train to a wet Hanoi, no trouble getting a taxi to my hotel, when the taxi pulled up outside my hotel I thought he had made a mistake, this place looked like it had $$$$$ signs written all over it, but no I was in the right place, this place was amazing, the rooms were quite big, very... More 

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Aberdeen, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a very central located hotel with walking distances to the centre and the main lake. The rooms were ok, decent enough for a good sleep but the staff were amazing. The friendliest people I have come across. We went to Halong Bay after this and the allowed us to store big luggage and to collect on our way... More 

Was this review helpful? Yes 1
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear couple1234, On behalf of Hanoi Moment team, I would like to thank you for choosing our hotel service and also spending time to give us such a wonderful comment in trip advisor. We are so happy to have an opportunity of welcoming you and being a part of your memorable trip. Your comment is not only helpful for us... More 

Melbourne, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 4 days at the start of our Hanoi adventure. I had made requests for rooms close to each other as were travelling with teenagers. The management made sure that my request was meet and had us on the quietest floor. The rooms at the back of the hotel would be quieter than the front rooms. The room... More 

Was this review helpful? Yes 2
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear EspostoWalker, We are so happy to hear that you had a great time traveling in Vietnam and staying at Hanoi Moment hotel. Thank you very much for giving us an opportunity to be a part of your memorable trip. We really appreciate your time spent to write us a comment on trip advisor. Your compliment absolutely encourage us in... More 

Sunshine Coast, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

From the time we walked through the doors to the reception desk we were welcomed and made to feel at home. There was absolutely nothing to difficult for the wonderful staff. We booked our Halong Bay tour with Vincent, Sunny was exactly like her name, sunny! Nothing was too hard for this amazing lady. She even hand sewed a strap... More 

Was this review helpful? Yes 1
Oakland, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 28, 2015

Lucas and all the staff at the front desk were helpful and friendly. We always felt comfortable and safe in this hotel. Their English was superb. It is in a pretty busy area, but it is also the neighborhood to be in for day tour pickups and quick taxi rides to the tourism sights of Hanoi. We found Hanoi to... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2015 via mobile

My husband and I stayed at this hotel for 5 nights in total. When we arrived we received cool welcome drinks which was nice after being in the heat. We stayed in a "superior room" and it was a decent size and clean and looked exactly like the other pictures posted by other reviewers. The room also included a TV... More 

Was this review helpful? Yes 1
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear lorelfoodie86, First of all, we would like to thank you so much for spending time to give us comment in trip advisor. It is our pleasure and happiness to welcome you to Hanoi Moment hotel. Your compliment to our service is so much more than a present for us. It keeps persuading us that we are on the right... More 

Gold Coast, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 18, 2015

I stayed here in total for 8 nights in 3 separate periods. The staff were extremely helpful and friendly and nothing was too much trouble for them. As I was on a solo tour they were most obliging when I wished to change my itinerary en route therefore changing the dates that I initially booked. When I stayed Hanoi was... More 

Was this review helpful? Yes 1
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear HeathGC, On behalf of Hanoi Moment team, I would like to thank you for choosing our hotel service and also spending time to give us such a wonderful comment in trip advisor. We are so happy to have an opportunity of welcoming you and being a part of your memorable trip. Your comment is not only helpful for us... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 11, 2015

Upon arrival we were greeted by friendly staff and ice cold juices. The room was lovely, clean, big and the hotel is in a great location, although it was the staff that were really the winning feature. Im pregnant and was suffering from severe morning sickness upon our arrival, they went out of their way to make my stay as... More 

Was this review helpful? Yes 1
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear Annafradley Thank you very much for choosing our hotel service and spending your time to give us comment in tripadvisor. It was such a pleasure for us to welcome you at Hanoi Moment hotel and we are more than happy to know that you really enjoyed your stay with us. Your compliment to our teamwork really encourage us in... More 

Bangkok, Thailand
1 review
5 of 5 stars Reviewed June 9, 2015

The room was clean and comfortable. The staff were excellent, friendly and very helpful.Ms. Thao Hoang made my stay a very good experience, When I return I plan to stay at this hotel. Excellent, friendly, helpful staff

Was this review helpful? Yes
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 8, 2015

The staff at the hotel is really what made our experience nice during a recent stay. The hotel itself is in a good location, had a tasty breakfast, and the accommodations were comfortable. We had an issue with the AC but it was resolved quickly and without any issues.

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