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Hanoi Moment Hotel 2

#35 of 513 Hotels in Hanoi
Certificate of Excellence
42 Hang Cot, Old Quarter, Hoan Kiem, Hanoi 10000, Vietnam
Hotel amenities
Hanoi Moment Hotel 2
Best prices for: 1 room 1 guest
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Ranked #35 of 513 Hotels in Hanoi
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
izwanh
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447 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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  • English first
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All months
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The room is nice but what really blew us away was their service, they will literally try to do everything for you from getting your coffee to opening doors.. They also have great tours and lots of tv channel in English which is nice since my wife was not well and had to stay in.. Wi-fi is fast, breakfast plentiful..... More 

Was this review helpful? Yes
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear Izwanh, No word can describe how happy we are now. You gave such a wow review in trip advisor. This really encourage us working hard every day to be worthy with what you have said. Thank you very much for choosing our hotel service. It was an honor for us to be a part of you memorable trip. We... More 

Brisbane, Australia
Top Contributor
59 reviews 59 reviews
21 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A pleasure to stay at a hotel where the staff are so genuinely warm and helpful. The rooms are nicely laid out and the breakfast is well planned, catering for every taste. The location is very central and in easy walking distance of the markets. Would recommend to anyone. Thank you to the staff for your attention to every detail!!

Was this review helpful? Yes
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Thank you very much for choosing our hotel service. We are very happy to know that you did enjoy your trip with our hotel accommodation. We appreciate your time spent to give us a valuable comment in trip advisor. All the nice words you gave for our hotel services really encourage us in hard working in order to be worthy... More 

Edmonds, Washington
Top Contributor
144 reviews 144 reviews
25 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We used this hotel for a small tour group. The staff could not have been more helpful, but given the fact that most hotels focus on service, this should not come as any surprise. Most are that way The rooms are nice, but you end up paying for just about everything, including extras on your breakfast. They charge $8 for... More 

Was this review helpful? Yes 1
Hanoi_Moment_Hotel, General Manager at Hanoi Moment Hotel 2, responded to this review

Dear Vnvet68, Greetings from Hanoi Moment Hotel, Please accept our sincere apology for not offering a complete satisfaction during your stay with us. The issue you addressed really shock us. We believe what had happened to you due to the effect of the pest control activities in previous days which was late for our quarterly schedule. We have had a... More 

Sarasota, Florida
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff of this hotel are absolutely wonderful. Always ready to help with any request. Highly recommend the massage service they are affiliated with -- best therapeutic ("sports" style) massage ever -- try the two-hour version. Fun neighborhood. Fine breakfast, omelets and a range of fruits and breads. Clean throughout.

Was this review helpful? Yes
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear ddsrq, Thank you very much for choosing our hotel service and spending your time to give us comment in tripadvisor. It was such a pleasure for us to welcome you at Hanoi Moment hotel and we are more than happy to know that you really enjoyed your stay with us. Your compliment to our teamwork really encourage us in... More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

If there's one thing that will keep taking you back to Moment Hotel 2, it's the staff. They are very warm, welcoming and always ready to help. The hotel is good, and gives you value for your monies. Had a pleasant and comfortable stay!!

Was this review helpful? Yes
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear Hareshmotwani, Thank you very much for choosing our hotel service. We are so happy to know that you had great time staying at Hanoi Moment hotel. On behalf of Hanoi Moment hotel team, I would like to thank very much for sparing your time to give us a comment in trip advisor. Your compliment and satisfaction really encourage us... More 

Hanoi, Vietnam
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel, well appointed clean rooms, all the staff spoke basic english, with the reception staff speaking very good english. All were very helpful booking tours and finding ATM's etc near by. Great location within the Old Quarter, lots to see, easy walking distance to shops, markets etc.

Was this review helpful? Yes
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear Taniap1964, Thank you very much for choosing our hotel service. We are very happy to know that you did enjoy your trip with our hotel accommodation. We appreciate your time spent to give us a valuable comment in trip advisor. We hope to have an opportunity to serve you again in the near future. Once again, thank you very... More 

New York, NY
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything about my stay at the Hanoi Moment hotel was lovely, comforting, and practical. The staff, in particular Thao Hoang who arranged my overnight getaway to Halong bay and greeted me like a friend, and the front desk ladies and the wonderful woman who works the breakfast shift in the cafe, were all outstanding. The hotel is easy to find... More 

Was this review helpful? Yes
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear CynthiaONewYork_NY, Thank you very much for spending your time to write us a review on trip advisor. We are happy to know that you enjoyed your time traveling in Vietnam and staying with us at Hanoi Moment hotel. We are so proud to hear that you called us a home. These nice words of yours really make us forget... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for 1 night here en route to Sapa Valley. Booked through agoda. The overall decor was aesthetically pleasing and held much promise and most staff spoke English and were helpful with enquiries. We stayed in a junior suite with no view... The Room was generally clean and pleasant. However some things are starting to fall apart. The bidet... More 

Was this review helpful? Yes
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear Euniz, Greetings from Hanoi Moment hotel, We highly appreciate your time sharing with us constructive comments for our service. We have right away had a meeting with restaurant manager about your comments. We all agreed that new staff need to be trained more thoroughly. And ensure all other senior F&B staff take this comments as a lesson to avoid... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel surpassed my expectations for the price! They upgraded my room for 2 out of the 4 nights for free and helped organize tours to halong bay and sapa. I have to emphasize that there was no pressure to book with them even though there was an agent there and they even gave me a discount at their restaurant... More 

Was this review helpful? Yes
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear Anadavidson, We are so happy to hear that you had a great time traveling in Vietnam and staying at Hanoi Moment hotel. Thank you very much for giving us an opportunity to be a part of your memorable trip. We really appreciate your time spent to write us a comment on trip advisor. Your compliment absolutely encourage us in... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Very nice and great attention to detail. They greeted us with a cake and flowers for our honeymoon! The hotel is in the old town and only a few minutes walk to hoan Kiem lake and the night market. Come on the weekend.

Was this review helpful? Yes
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear Djgillis, Thank you very much for choosing our hotel service. It was such an honor for us to serve you during your honeymoon. We are so happy to know that you had great time staying at Hanoi Moment hotel. On behalf of Hanoi Moment hotel team, I would like to thank very much for sparing your time to give... More 

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