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Hanoi Moment Hotel 2

#38 of 522 Hotels in Hanoi
Certificate of Excellence
42 Hang Cot, Old Quarter, Hoan Kiem, Hanoi 10000, Vietnam
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Hanoi Moment Hotel 2
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457 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (457)
  • Mar-May only
    (122)
  • Jun-Aug only
    (98)
  • Sep-Nov only
    (104)
  • Dec-Feb only
    (133)
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Sunshine Coast, Australia
Level Contributor
4 reviews
4 of 5 stars Reviewed 6 days ago NEW

From the time we walked through the doors to the reception desk we were welcomed and made to feel at home. There was absolutely nothing to difficult for the wonderful staff. We booked our Halong Bay tour with Vincent, Sunny was exactly like her name, sunny! Nothing was too hard for this amazing lady. She even hand sewed a strap... More 

Was this review helpful? Yes
Oakland, California
1 review
5 of 5 stars Reviewed 1 week ago

Lucas and all the staff at the front desk were helpful and friendly. We always felt comfortable and safe in this hotel. Their English was superb. It is in a pretty busy area, but it is also the neighborhood to be in for day tour pickups and quick taxi rides to the tourism sights of Hanoi. We found Hanoi to... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed at this hotel for 5 nights in total. When we arrived we received cool welcome drinks which was nice after being in the heat. We stayed in a "superior room" and it was a decent size and clean and looked exactly like the other pictures posted by other reviewers. The room also included a TV... More 

Was this review helpful? Yes
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear lorelfoodie86, First of all, we would like to thank you so much for spending time to give us comment in trip advisor. It is our pleasure and happiness to welcome you to Hanoi Moment hotel. Your compliment to our service is so much more than a present for us. It keeps persuading us that we are on the right... More 

Gold Coast, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here in total for 8 nights in 3 separate periods. The staff were extremely helpful and friendly and nothing was too much trouble for them. As I was on a solo tour they were most obliging when I wished to change my itinerary en route therefore changing the dates that I initially booked. When I stayed Hanoi was... More 

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Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear HeathGC, On behalf of Hanoi Moment team, I would like to thank you for choosing our hotel service and also spending time to give us such a wonderful comment in trip advisor. We are so happy to have an opportunity of welcoming you and being a part of your memorable trip. Your comment is not only helpful for us... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Upon arrival we were greeted by friendly staff and ice cold juices. The room was lovely, clean, big and the hotel is in a great location, although it was the staff that were really the winning feature. Im pregnant and was suffering from severe morning sickness upon our arrival, they went out of their way to make my stay as... More 

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Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear Annafradley Thank you very much for choosing our hotel service and spending your time to give us comment in tripadvisor. It was such a pleasure for us to welcome you at Hanoi Moment hotel and we are more than happy to know that you really enjoyed your stay with us. Your compliment to our teamwork really encourage us in... More 

Bangkok, Thailand
1 review
5 of 5 stars Reviewed 3 weeks ago

The room was clean and comfortable. The staff were excellent, friendly and very helpful.Ms. Thao Hoang made my stay a very good experience, When I return I plan to stay at this hotel. Excellent, friendly, helpful staff

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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff at the hotel is really what made our experience nice during a recent stay. The hotel itself is in a good location, had a tasty breakfast, and the accommodations were comfortable. We had an issue with the AC but it was resolved quickly and without any issues.

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Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 31, 2015

Booked 2 deluxe rooms but was given a complimentary upgrade for a room to family suite. Rooms were clean, cosy and spacious. Location is good. Nothing much to complain about. Definitely value for money.

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1 review
5 of 5 stars Reviewed May 31, 2015

we will come back and send our family and friends to your hotel . very nice atmosphere and delicious breakfasts . staff very friendly with us . hotel in old town :very good idea to come in this hotel .

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Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 17, 2015

The room is nice but what really blew us away was their service, they will literally try to do everything for you from getting your coffee to opening doors.. They also have great tours and lots of tv channel in English which is nice since my wife was not well and had to stay in.. Wi-fi is fast, breakfast plentiful..... More 

Was this review helpful? Yes
Hanoi_Moment_Hotel, Guest Relations Manager at Hanoi Moment Hotel 2, responded to this review

Dear Izwanh, No word can describe how happy we are now. You gave such a wow review in trip advisor. This really encourage us working hard every day to be worthy with what you have said. Thank you very much for choosing our hotel service. It was an honor for us to be a part of you memorable trip. We... More 

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