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All 490 Hanoi hotels

Hanoi Moment Hotel 2

3.0 of 5 Hotel   |   42 Hang Cot, Old Quarter, Hoan Kiem, Hanoi 10000, Vietnam
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Hanoi Moment Hotel 2

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Ranked #24 of 490 hotels in Hanoi
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338 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Nothing was too much to ask as this hotel. The staff were very friendly and very accommodating. We only booked for 3 days, however, decided to stay for 2 extra nights and they gave us a free upgrade. The rooms look just like the pictures. We recommend booking through the hotels activity service. There are plenty of dodgy companies in... More

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Santa Barbara, California
12 reviews 12 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I really have a hard time rating this hotel. The staff was amazing -- nothing was too small or too large for them to happily assist us with. The food was also very good, as well as the location. The rooms, however, were weird. We stayed first in a family room that had a bizarre bathroom with glass walls set... More

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Senior Contributor
41 reviews 41 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I agree with the majority of other reviews that the service is very good. The location, too, is excellent if you are in Hanoi for a few nights. We had the Penthouse suite - the room on the 4th floor was very good, as was the bathroom and balcony, and although the bedroom on the 5th floor (the upper penthouse... More

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Top Contributor
70 reviews 70 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights. All the staff were astoundingly helpful and lovely from organising trips to greeting us each time we returned. The breakfast were lovely. The rooms were ok but the first room smelt of mould and we had to change to another room ( without any hesitation from staff) but although our second bedroom didnt smell the bathroom... More

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Dubai, United Arab Emirates
11 reviews 11 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

From the moment I arrived until the moment I left, the staff simply could not do enough for me. I do a lot of traveling, and I can say without any hesitation that the entire staff team at HMH2 offered the best service of anywhere hotel I've visited. There is something truly special about the staff at this hotel, who... More

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Petaling Jaya, Malaysia
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our very first trip to Hanoi n we made a great choice staying at Moment 2. The beautiful team of staff headed by Jimmy Ngyuen, 2 lady Trangs as well as Leong are all English speaking and ever ready to assist re: information related to restros, taxis, etc. Apart from the included sumptious daily breakfast there's also a daily fruit... More

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Shanghai, China
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The name of the restaurant is Hidden Gem, and I would say the same about the hotel. The standout feature is the service. The four main front desk people (two men and two women) were excellent, and always had a smile on their faces. Unfortunately, the only name we caught was Jimmy Nguyen and he was super. I booked by... More

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12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a lovely room here. Our shower experience reflects other comments on this forum - I think it is not meant to be watertight as there is a drain grille on the main bathroom floor. But it does make using the other facilities a bit tricky once there is an inch of water on the floor. The staff here... More

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4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first stop in Vietnam and we had the pleasure of staying here for 2 nights. The rooms were very clean, great facilities, and above all everyone had a genuine smile and could not do enough for us. They went above and beyond and arranged a moped, bus tickets, packed breakfast on our last morning as we had... More

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Rojales, Comunidad Valenciana, Spain
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2014

Our stay at Moment 2 was excellent. Staff could not do enough for you. Food in hotel was good. We stayed in some 4 star hotels during our trip in Vietnam, Moment 2 was up there as one of our favorite. Definitely recommend this hotel. We stayed 3 nights and had two rooms from 13-15 March 2014. Special thanks to... More

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Additional Information about Hanoi Moment Hotel 2

Address: 42 Hang Cot, Old Quarter, Hoan Kiem, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #24 of 490 hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Moment Hotel 2 3*
Official Description (provided by the hotel):
Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more   less 
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