This hotel is in a great location with excellent staff. The rooms are very clean and comfortable. We were in and out of the hotel with trips to Sapa Valley and Halong Bay the hotel stored our luggage and allowed us to check in early after arriving back from Sapa Valley at 8:00 am. They also let us stay late... More

We stayed a total of 3 nights on 2 separate occasions in a double superior and a twin deluxe room. The rooms were the smallest on our whole trip, but clean and the staff were very helpful. The location was perfect. It is located in the Old Quarter, yet in a quieter street very close to the lake. You have... More

I stayed in this hotel twice in the end of April 2013 with my wife and friends (we're 18 persons). What make me supprised was when i step inside the hotel, i doubt about how the room would be, due to the lobby was spaceless. I got room #502, and when i saw the room, i admit that i was... More

Fantastic location in the old town only 60secs walk from the lake. Service was very good, staff very helpful and although rooms weren't the largest they were clean and reasonably maintained. Decent breakfast and plenty of room in the dining area for the size of hotel. We didn't try any evening meals at the hotel as there's plenty of places... More

We stayed at the Gondola on 16 and 17 of April. Booked the Deluxe King room through Bookings.com at less than $50 a day. Bargain. Breakfast included. Upon arrival after a long day travelling from Australia we were greeted by smiling staff eager to welcome us. Our room was at the rear and was fantastic. Reasonable size, comfy firm bed,... More

Welcome drink on arrival, managers spoke good English, were so helpful and sat down with us to plan taxis to and from the train station/airport. The breakfast was lovely and the location is perfect within the old quarter for exploring. The room was amazing as well - we stayed in one of the suites on floor 7 - the bed... More

We had 3 nights here and thoroughly enjoyed it. Perfectly located, Gondola is an oasis from the hustle and bustle of Hanoi. Even with our street facing room we had no noise problems. Room and ensuite very spacious. Best of all was the help provided by the lovely friendly staff to book our trip to Halong Bay, then they also... More

Don't let the street put you off. It is in the Old Quarter of Hanoi, which is a great location. Spent three nights and would have stayed an additional three nights, but they didn't have three nights for us. Our tour company moved us to the Golden Lotus Luxury, which is on a nicer street, a little more upscale, but... More

This is a good mid-range hotel in an excellent location. We stayed here for nine nights and enjoyed it. Excellent, friendly staff with great customer service skills. I can't write enough good things about them. They made us feel "at home" and quickly saw to our family's needs. Our room was nicely appointed. Comfortable bed and linens. The buffet breakfast... More