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Gondola Hotel

#89 of 519 Hotels in Hanoi
Certificate of Excellence
31 Hang Hanh Street | Hoan Kiem District, Hanoi 84 4, Vietnam
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Gondola Hotel
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Ranked #89 of 519 Hotels in Hanoi
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
ChalisanJim Bangkok, Thailand
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367 Reviews from our TripAdvisor Community

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Traveler rating
    196
    140
    24
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    3
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58
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10
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Any
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    (123)
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Bangkok, Thailand
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

We had gone to Hanoi for a couple of reasons. The primary was the opening of a friend's business and I figured as long as we were there we would see some of the other sites to see. Being a US Veteran of Vietnam I needed to see a couple of things. I needed to see the remnants of one... More 

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Adelaide, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is located on a quiet laneway which gives a very pleasant reprise from the madness of the old quater. It's also two minutes walk from the lake which is a nice attraction and along the laneway are some good little bars frequented by locals and ex-pats. I had a superior double room with lake view. On my arrival... More 

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Gondola Hotel H, Front Office Manager at Gondola Hotel, responded to this review

Dear Mr free2bme65, On behalf of Gondola hotel management board, i would like to thank you for taking your time to post the review of Gondola on this site. As your review, i appreciated your compliments about our location which very close to the nice attractions and our service from the staff. I’m a little sorry that you did not... More 

Brisbane, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had one night at this hotel. On our way to danang. Staff were good but room was too small. We were told spectacular lake views our view of lake was a small Window and one end of room that looked over other buildings. Wouldnt bother staying again. Only plus was its in old quarter. Also boring breakfast

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Gondola Hotel H, Front Office Manager at Gondola Hotel, responded to this review

Dear billybad13, On behalf of Gondola hotel management board, i would like to thank you for sharing details from your stay that give us opportunities for improvement. We would like to apologize you about some shortcomings during your stay but we can guarantee would not be present on a return visit. I do hope you will return to experience our... More 

Brisbane, Australia
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my 3rd stay at the Gondola and I was pleased to see that it was just as good as the 1st and 2nd stays. The location is definitely one of the best in Hanoi - its close to the lake and the bustle of the Old Quarter but is hidden down a quaint little street with very little... More 

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Gondola Hotel H, Front Office Manager at Gondola Hotel, responded to this review

Dear Valued Guest, On behalf of Gondola hotel management board, i would like to thank you for taking your time to post the review of Gondola on this site. Nothing could be happier than your affirmation as " ALWAYS A GREAT PLACE TO STAY". We are most pleased to learn that you will definitely come to visit us again. Most... More 

Melbourne, Australia
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place is excellent, my wife and I enjoy every single day we stay in this place. Nice staff nice room, really helpful tips, you will have few restaurants around but they close late. The restaurant in the house is not bad they have a delicious Vietnamese rice noddles soup that you will love. Highly recommended

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south africa
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We have just had a one night stay at the gondola hotel.the staff are friendly and the hotel perfectly located near the lake and the shops.the rooms were nice and clean and they serve a nice breakfast.they have a bar and a place where you can order food -on the roof deck.we didn't order anything so I can't comment on... More 

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Robina, Australia
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 25, 2015

I check out tomorrow but can't say anything negative about this hotel at all. Try to get a room with a lake view and check out their rooftop bar, Cielo. Beers are 40,000 Dong($AU2.50) and the food is reasonable. Definitely try the spring rolls. They are a starter but you get six good-sized rolls that are delicious! All of the... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 25, 2015

Hotel located in good location. Morning shift staffs very good in English, really helpful and friendly. I booked for lake view but what i've got only 30% of lake view from small window. I can hear when somebody talking outside or walked pass my room but i can take it untill... On 20th night - specific to the night shift... More 

Was this review helpful? Yes 1
Level Contributor
1 review
5 of 5 stars Reviewed June 15, 2015

Not very big but more than enough, clean, Wifi in every room...near night market,(best on weekend), near ATM, 24hr mini market(shop n go)... warm welcoming... good service... good location... good rest :)

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Brisbane, Australia
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 stars Reviewed June 10, 2015

We always refer to trip advisor when booking hotels and usually we find it pretty spot on, not on this occasion. The disappointment in this hotel was apparent as soon as we walked out the lift to go to our room. The corridors are drab, depressing and smell of cigarette smoke. As we had booked a suite with a balcony... More 

Was this review helpful? Yes 2
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