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Gondola Hotel

#96 of 523 Hotels in Hanoi
Certificate of Excellence
31 Hang Hanh Street | Hoan Kiem District, Hanoi 84 4, Vietnam
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Gondola Hotel
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382 Reviews from our TripAdvisor Community

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Traveler rating
    203
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    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (382)
  • Mar-May only
    (123)
  • Jun-Aug only
    (99)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (83)
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Kuching, Malaysia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Me and my wife stayed at Gondola for our Hanoi Honeymoon from 2015-08-16 to 2015-08-22. The staff has been nothing but excellent from Day 1 till 7. From Front Desk to Housekeeping, everybody was very friendly and very helpful, not just towards me and the missus but to other guests as well. The Guest Relations Manager, Ms Annie was also... More 

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Flushing, MI
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed a total of 4 nights, with a trip to Halong Bay in the middle. The first room was great with no problems. The second room, 605, had an air conditioner that turned itself off for no reason. I woke up to a very warm room both nights when it had shut off, and did not sleep well the... More 

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Manchester, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at theGondola for 3 nights and found the hotel to be of a good standard for 3 star. Good location and in a quiet street in a busy city. When our trip to Halong Bay was cancelled, the staff were very helpful in contacting the travel agent for us so that we could make alternative arrangements. They were also... More 

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Portsmouth, England, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Quite a basic hotel. The staff were friendly and eager to help though. It felt safe and the location was good. Small rooms and basic bathrooms. Could have been cleaner. Breakfast was poor with little choice.

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sydney
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lovely hotel in a great location right near the lake in walking distance to a lot of attractions. The staff are fantastic really friendly and helpful i arrived late back from sapa and was hungry and even though the restaurant was closed made me a meal . Would stay again and recommend to all

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Bangkok, Thailand
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 30, 2015

We had gone to Hanoi for a couple of reasons. The primary was the opening of a friend's business and I figured as long as we were there we would see some of the other sites to see. Being a US Veteran of Vietnam I needed to see a couple of things. I needed to see the remnants of one... More 

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Adelaide, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 21, 2015

The hotel is located on a quiet laneway which gives a very pleasant reprise from the madness of the old quater. It's also two minutes walk from the lake which is a nice attraction and along the laneway are some good little bars frequented by locals and ex-pats. I had a superior double room with lake view. On my arrival... More 

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Gondola Hotel H, Front Office Manager at Gondola Hotel, responded to this review

Dear Mr free2bme65, On behalf of Gondola hotel management board, i would like to thank you for taking your time to post the review of Gondola on this site. As your review, i appreciated your compliments about our location which very close to the nice attractions and our service from the staff. I’m a little sorry that you did not... More 

Brisbane, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 16, 2015

Had one night at this hotel. On our way to danang. Staff were good but room was too small. We were told spectacular lake views our view of lake was a small Window and one end of room that looked over other buildings. Wouldnt bother staying again. Only plus was its in old quarter. Also boring breakfast

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Gondola Hotel H, Front Office Manager at Gondola Hotel, responded to this review

Dear billybad13, On behalf of Gondola hotel management board, i would like to thank you for sharing details from your stay that give us opportunities for improvement. We would like to apologize you about some shortcomings during your stay but we can guarantee would not be present on a return visit. I do hope you will return to experience our... More 

Brisbane, Australia
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 8, 2015

This was my 3rd stay at the Gondola and I was pleased to see that it was just as good as the 1st and 2nd stays. The location is definitely one of the best in Hanoi - its close to the lake and the bustle of the Old Quarter but is hidden down a quaint little street with very little... More 

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Gondola Hotel H, Front Office Manager at Gondola Hotel, responded to this review

Dear Valued Guest, On behalf of Gondola hotel management board, i would like to thank you for taking your time to post the review of Gondola on this site. Nothing could be happier than your affirmation as " ALWAYS A GREAT PLACE TO STAY". We are most pleased to learn that you will definitely come to visit us again. Most... More 

Melbourne, Australia
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 2, 2015

This place is excellent, my wife and I enjoy every single day we stay in this place. Nice staff nice room, really helpful tips, you will have few restaurants around but they close late. The restaurant in the house is not bad they have a delicious Vietnamese rice noddles soup that you will love. Highly recommended

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