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Essence Hanoi Hotel & Spa

3.5 of 5 22 Ta Hien Street | Old Quarter, Hoan Kiem District, Hanoi, Vietnam (Formerly Essence Hanoi Hotel)
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Essence Hanoi Hotel & Spa
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Essence Hanoi Hotel & Spa
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1,736 reviews from our community

Traveler rating
    1,598
    131
    5
    2
    0
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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State College, Pennsylvania, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed today NEW

We stayed 2 nites at this hotel which was booked for us by Indochina Odyssey tours. In middle of old quarter near night market. Room was great and even had laptop to use if wanted. Staff extremely helpful and friendly. Lovely breakfast with buffet and menu items included. Highly recommend this hotel

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Denver, Colorado
Top Contributor
100 reviews 100 reviews
76 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed yesterday NEW

I absolutely loved this hotel (as well as the Essence in Hoi An), however, the sleep quality really took it down a notch. We were in one of the huge rooms (with an office/couch room plus sleeping room with bed) on the top/7th floor (707). It was at the very end of the hallway and nowhere near the street, so... More 

Was this review helpful? Yes 2
Toronto
Top Contributor
57 reviews 57 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed yesterday NEW

Overall we were very satisfied with our accommodation despite the minor caution I will outline below. Service was very good; beds were comfortable; rooms were clean and well maintained. Location is right in the heart of the old city, central to most attractions. I completed the hotel's feedback form and outlined a few concerns. The bathtub was very slippery and... More 

Was this review helpful? Yes 2
Valdez, Alaska
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We checked in for one night, then left for Halong Bay and checked back in for one more night. We were greeted by several people on arrival, escorted to some comfortable chairs and served delicious hot ginger tea with cinnamon and honey. Then someone from reception came and sat with us to explain about the hotel, make suggestions for our... More 

Was this review helpful? Yes 1
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear KPainter, Thank you for taking the time to share your lovely feedback about your recent stay. I am delighted that you enjoyed your stay with us here at Essence Hanoi Hotel and that you were happy with your upgraded room, finding it to be larger. It is wonderful to know you enjoyed your special occasion with us. Your comments... More 

Cooroy, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our overall experience at this hotel was excellent. Staff couldn't do enough for you. Rooms weren't overly large but of a high standard. Clean good quality linens. Breakfast choice was very good for a small hotel. They offer a good choice of western and eastern foods, had great lamb chops in the restaurant. We highly recommend this hotel for all... More 

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Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Monty0401, Warmest greetings from Essence Hanoi Hotel! I am always pleased when our guests comment so positively on our room standard, the clean good quality linens but even more importantly for me is that we get the service spot on. Our service ethos revolves around a fine balance between warmth, personality and then total professionalism and exquisite attention to... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for two nights and had a wonderful experience. The hotel is very centrally located in Hoan Kiem , walking distance to great eateries. The staff on arrival made us feel very welcome and gave us an in depth insight on what to do in Ha Noi, what to expect from the locals, things to look out for... More 

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Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Tytn, Thank you for sharing your kind review following your recent visit. As much-valued guests, your feedback is extremely important to us as it helps us to improve the services and facilities that we provide and I am therefore delighted that we have met your expectations. It is wonderful to know that you felt welcome from the moment you... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

The room and hotel facilities were great. What stood out most was the service and staff. Extremely helpful and friendly. We booked a Halong bay trip through the travel desk which was great too. After we came they let us use a shower to freshen up before transferring to the train station. It was a very pleasant experience. Lovely location... More 

Was this review helpful? Yes
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Harryindekeuken, Warmest greetings from Essence Hanoi Hotel! I am equally thrilled that the staffs were attentive, friendly and that nothing was too much trouble for them. We constantly endeavour to go beyond our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. I shall ensure that all of your kind comments and praise... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Essence Hanoi Hotel is superb. Upon arrival you are given a warm welcome by the staff, this includes hot towels and a fruit juice. Our bags were taken up to our room and as we were on our honeymoon our room was upgraded. The room we were given was lovely. It was huge with a chaise lounge at the... More 

Was this review helpful? Yes 2
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Jessica O, Wow, thank you for writing such an “Amazing” review following your recent stay, I am delighted that you enjoyed your time in our hospitality. I am so pleased that every aspect of your stay impressed; from our location to your wonderful room, the food and beverage experience as well as our helpful staffs, and above all our... More 

Peterborough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had booked this hotel some months before www travelled which is where the service started. They responded to all emails very quickly and unbelievably politely and helped us with our trip in general going beyond expectations. They were flexible And went out of their way to help. When we arrived all the reception staff came out to greet us... More 

Was this review helpful? Yes 2
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Matthew G, Warmest greetings from Essence Hanoi Hotel! We are delighted to hear that you enjoyed your recent stay with us. Thank you so much for sharing your experience with others, to know that you would return to Essence on your next visit to Hanoi is simply wonderful to hear, and thank you for trusting us with such a... More 

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Service second to none. From arriving to leaving were made to feel welcome and at home in the buzzing metropolis of Hanoi. After travelling around the country on an arranged cycle holiday, staying in nice hotels, we decided to step up in quality and chose here for our final 3 nights. Room was excellent, service was excellent and the restaurant... More 

Was this review helpful? Yes 1
Essencehanoi, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear ColinA1234, Thank you for choosing the Essence Hanoi Hotel for your recent stay, I am delighted that you chose us as your final 3 nights in Hanoi City. We believe in building and nurturing long term relationships with our customers, in being a genuine “home away from home” for our guests that will hopefully ensure they always want to... More 

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Additional Information about Essence Hanoi Hotel & Spa

Address: 22 Ta Hien Street | Old Quarter, Hoan Kiem District, Hanoi, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Reservation Options:
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Hotel Style:
#1 Romantic Hotel in Hanoi
#1 Family Hotel in Hanoi
#2 Spa Hotel in Hanoi
#4 Business Hotel in Hanoi

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