We got to Hanoi in the middle of Tet (Lunar New Year celebrations) and the city was packed with people and very few restaurants were open. The service at Hanoi value was friendly and the room was clean and safe. the location was very central as a great place to start any tour of the old part of Hanoi so... More

I have never received better, warmer customer service than that provided by the team at Hanoi Value Hotel. The staff were eager and able to help us with any queries that we had, and genuinely cared about making our stay in Hanoi a memorable one. Our positive impression of Hanoi as a whole was formed in large part due to... More

Absolute gem of an hotel! Amazing service and staff, always going beyond their call of duty to ensure you enjoy your holiday. They seem to live by the motto "customer is king"!!! They even changed our booking dates and offered to hold the room for us so that we could fit in more sightseeing into our tight itinerary and make... More

We stayed twice in the hotel; the first time for one night and the second time for 4 nights, Both times, our standard room was clean and comfortable, and we were welcomed by a plate of oranges. Two bottles of water were provided daily (but you have to have your room cleaned in order to have the daily bottles; if... More

This was a great hotel, The staff are so friendly and went over and above the call of duty to assist us as guests. It is also very clean and quite modern. On my very last day i had my phone pick pocketed from a busy street nearby, Huy is a staff member at the hotel and actually walked me... More

As soon as we got there, we were welcomed with drinks and lots of information about Hanoi. They also gave us some Vietnamese coffee and a filter.They found out that it was my partners birthday the day before and presented him with flowers. The staff were simply amazing, they would do anything to help you out, we needed an adaptor... More

When I was looking for a place to stay in Hanoi I wanted a hotel close to Hoan Kim Lake, that was clean, spacious and reasonably priced, and Hanoi Value fit these criterion. The staff there was extremely helpful and more than eager to offer a helping hand, whether it was the bell boys helping with the bag, the receptionist... More

A lovely place with such friendly and helpful staff. We organised our tours with Anna who was amazing. We were popping in and out of there for our trips to Sapa and halong bay and every time we came back they were happy to see us. Bens knowledge of the city was very helpful, Tony was always ready to help... More

We stayed at Hanoi Value twice in the month of November, 2011. The room was spacious and nice. Lap top in the room was a plus!. My suggestion is to add a creen to the bathroom window to prevent mosquitos from coming in. Other than that, it's a great value. All the staff, from house keeper, breakfast place and front... More