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All 434 Hanoi B&Bs / inns

Hanoi Grand Hotel

3.0 of 5 Small Hotel   |   No. 26 Hoi Vu Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam
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Ranked #231 of 434 B&Bs / Inns in Hanoi
A recent review
5 of 5 stars Reviewed June 15, 2014
djdixon Singapore, Singapore
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69 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Singapore, Singapore
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2014

Definitely, this is not a top 100 hotels in tripadvisor but after staying in this place, it definitely made me feel like 'HOW CAN THIS NOT BE IN THE TOP 10'? Though it is a 3 star hotel, it's services and facilities were really beyond expectations. Day 1, the hotel arranged shuttle bus transfer for us from airport to hotel... More

Was this review helpful? Yes
20 reviews 20 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 18, 2014

Not sure of the actual cost, as we were moved here from the sister hotel Hanoi Eclipse (which is smaller and has cheaper room rates) but Hanoi Grand has beautiful, large and clean rooms with everything you need. Staff members are friendly and helpful. Breakfast is great! Laundry is good (although takes a while) - many places we've used in... More

Was this review helpful? Yes 2
Hanoi, Vietnam
2 reviews
3 of 5 stars Reviewed March 25, 2014

I stayed in the hotel for 4 weeks. The room was ok, basically clean but the bathroom was not good. The shower was leaking through the whole room and there was allways a bad smell inside. Sometimes you would need to tell the cleaning lady how to do the cleaning and to change the sheeds. Everywhere are little ants and... More

Was this review helpful? Yes
Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 10, 2014 via mobile

Comfortable, affordable, good location, pleasant staff, breakfast included. Had to show the cook how to make an omelette but otherwise nothing to complain about. I wanted a late check-out, but decided against it since it was going to cost almost as much a full night stay. Nonetheless, I'll be back again.

Was this review helpful? Yes 2
Weipa, Australia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 31, 2014

We booked 3 nights at this hotel and the service (and staff) were excellent. The room was very comfortable for a family of 4. The value for money was outstanding and our every request was met with enthusiasm and a smile. Staff got us tickets to the Water Puppet theatre and we needed a power adaptor to charge our appliances... More

Was this review helpful? Yes 2
Vienna, Austria
Top Contributor
59 reviews 59 reviews
38 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 23, 2014

We spent three nights at this hotel before moving to another place in Hanoi. The location in the heart of the Old Town is great and the staff tries really hard, but there were some complications. On arrival we were not given the room we had booked (with balcony) but another one without any natural light. We pointed the mistake... More

Was this review helpful? Yes 1
Siem Reap
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 20, 2014

We spent a little over a week at the Hanoi Grand Hotel and had a fantastic experience. The price was incredibly reasonable. The friendly staff organised our airport transfers for us, booked our Halong Bay trip with incredibly short notice and did everything that they could to make us comfortable during our time in Hanoi. The room was really nice... More

Was this review helpful? Yes 5
NguyenVietTho, Manager at Hanoi Grand Hotel, responded to this review

Dear Anna_waite, Thank you very much for taking the time to write such as enthusiastic review about your stay at the Hanoi Grand Hotel. We are delighted to hear that you enjoyed our Halong Bay tour and appreciated the hotel high standard of service. We look forwrad to welcoming you back. Thank you. Chinh More

Toronto, Canada
Top Contributor
85 reviews 85 reviews
50 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed January 4, 2014

We were sent here after our hotel Hanoi Eclipse Hotel had a heating issue. The rooms were beautiful and spacious but they lost me at the bathroom. No shower curtain... moldy... dark and a odd musky smell. If the washroom was renovated, I wouldn't hesitate to give them a higher rating. The room I would give them 5 stars... but... More

Was this review helpful? Yes 1
NguyenVietTho, Manager at Hanoi Grand Hotel, responded to this review

Dear k-existence, First at all,Thank you for sharing your feedback following your recent stay at Hanoi Grand Hotel. We sincerely regret about breakfast service and bathroom in the room we provided.About Breakfast, we are sorry, because you check - out too early but the cooker begin working from 6 A.M,therefore our staff couldn't make a breakfast better for you. We... More

Bentleigh, Australia
3 reviews 3 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 3, 2014

If you can afford the price, I am recommending that you stay here. The staff are friendly and accommodating .Check in was quick and easy and we were in our room within five minutes of stepping out of the taxi. The room is a good size and very comfortable. The AC, shower, and bed all meet the high standards for... More

Was this review helpful? Yes 3
NguyenVietTho, Manager at Hanoi Grand Hotel, responded to this review

Dear william d, Thank you so much for recommended Hanoi Grand Hotel to Tripadvisor surfers. We are glad to hear you enjoyed about our service and the room. Hope to see you on next time More

Sydney, Australia
18 reviews 18 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 5, 2013

We booked this hotel from Sydney for our first few nights in Vietnam and were very happy with the rooms, staff, breakfast and excellent value for money. It was a 10 minute stroll to the lake and the center of the old quarter. Lots of local food nearby. We will stay here again without any hesitation

Was this review helpful? Yes 6
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Additional Information about Hanoi Grand Hotel

Address: No. 26 Hoi Vu Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Grand Hotel 3*
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