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All 403 Hanoi B&Bs / inns

Hanoi Grand Hotel

3.0 of 5 Small Hotel   |   No. 26 Hoi Vu Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam
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73%
Ranked #160 of 403 Hanoi B&B and Inns
A recent review
3 of 5 stars reviewed 3 weeks ago
bernadet y Hanoi, Vietnam
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69 people have reviewed this hotel

Traveler rating
    29
    22
    13
    1
    4
See reviews for
20
25
5
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Hanoi, Vietnam
2 reviews
3 of 5 stars Reviewed 3 weeks ago

I stayed in the hotel for 4 weeks. The room was ok, basically clean but the bathroom was not good. The shower was leaking through the whole room and there was allways a bad smell inside. Sometimes you would need to tell the cleaning lady how to do the cleaning and to change the sheeds. Everywhere are little ants and... More

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Melbourne, Australia
2 reviews
3 of 5 stars Reviewed March 10, 2014 via mobile

Comfortable, affordable, good location, pleasant staff, breakfast included. Had to show the cook how to make an omelette but otherwise nothing to complain about. I wanted a late check-out, but decided against it since it was going to cost almost as much a full night stay. Nonetheless, I'll be back again.

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Weipa, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 31, 2014

We booked 3 nights at this hotel and the service (and staff) were excellent. The room was very comfortable for a family of 4. The value for money was outstanding and our every request was met with enthusiasm and a smile. Staff got us tickets to the Water Puppet theatre and we needed a power adaptor to charge our appliances... More

Was this review helpful? Yes 1
Vienna, Austria
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 23, 2014

We spent three nights at this hotel before moving to another place in Hanoi. The location in the heart of the Old Town is great and the staff tries really hard, but there were some complications. On arrival we were not given the room we had booked (with balcony) but another one without any natural light. We pointed the mistake... More

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Siem Reap
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 20, 2014

We spent a little over a week at the Hanoi Grand Hotel and had a fantastic experience. The price was incredibly reasonable. The friendly staff organised our airport transfers for us, booked our Halong Bay trip with incredibly short notice and did everything that they could to make us comfortable during our time in Hanoi. The room was really nice... More

Was this review helpful? Yes 5
NguyenVietTho, Manager at Hanoi Grand Hotel, responded to this review

Dear Anna_waite, Thank you very much for taking the time to write such as enthusiastic review about your stay at the Hanoi Grand Hotel. We are delighted to hear that you enjoyed our Halong Bay tour and appreciated the hotel high standard of service. We look forwrad to welcoming you back. Thank you. Chinh More

Toronto, Canada
Top Contributor
85 reviews 85 reviews
50 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed January 4, 2014

We were sent here after our hotel Hanoi Eclipse Hotel had a heating issue. The rooms were beautiful and spacious but they lost me at the bathroom. No shower curtain... moldy... dark and a odd musky smell. If the washroom was renovated, I wouldn't hesitate to give them a higher rating. The room I would give them 5 stars... but... More

Was this review helpful? Yes 1
NguyenVietTho, Manager at Hanoi Grand Hotel, responded to this review

Dear k-existence, First at all,Thank you for sharing your feedback following your recent stay at Hanoi Grand Hotel. We sincerely regret about breakfast service and bathroom in the room we provided.About Breakfast, we are sorry, because you check - out too early but the cooker begin working from 6 A.M,therefore our staff couldn't make a breakfast better for you. We... More

Bentleigh, Australia
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 3, 2014

If you can afford the price, I am recommending that you stay here. The staff are friendly and accommodating .Check in was quick and easy and we were in our room within five minutes of stepping out of the taxi. The room is a good size and very comfortable. The AC, shower, and bed all meet the high standards for... More

Was this review helpful? Yes 3
NguyenVietTho, Manager at Hanoi Grand Hotel, responded to this review

Dear william d, Thank you so much for recommended Hanoi Grand Hotel to Tripadvisor surfers. We are glad to hear you enjoyed about our service and the room. Hope to see you on next time More

Sydney, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 5, 2013

We booked this hotel from Sydney for our first few nights in Vietnam and were very happy with the rooms, staff, breakfast and excellent value for money. It was a 10 minute stroll to the lake and the center of the old quarter. Lots of local food nearby. We will stay here again without any hesitation

Was this review helpful? Yes 6
Brisbane, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 3, 2013

We stayed at the Hanoi Grand Hotel in September. We booked two double rooms, one for us and one for our two children (14,8). The rooms were clean and everything we needed! It was such a fantastic way to begin our family trip in Vietnam. The service was awesome!! I can't speak highly enough of the staff. Even before we... More

Was this review helpful? Yes 4
Thurso , Quebec , Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 24, 2013

Stayed here for 2 nights. Everything about this hotel was great. Turn-down service is provided if you like. My request for extra towels, pillows and soap was handled promptly and with a smile. Beds have a down mattress pad that is very soft but not too soft, baths have full shower and tub. The staff was friendly and helpful- For... More

Was this review helpful? Yes 2

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Additional Information about Hanoi Grand Hotel

Address: No. 26 Hoi Vu Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #160 of 403 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Grand Hotel 3*
Official Description (provided by the hotel):
Hanoi Grand Hotel is situated in the heart of Vietnam's Capital City, Hanoi, in Hanoi's most popular tourist destination, The Old Quarter.Hanoi Grand Hotel have cheaper price than other hotels with same service. The Old Quarter is the base for experiencing the intriguingly crazy beautiful culture, with not to be missed breathtaking destinations such as Ha Long Bay, and Sapa close by. ... more   less 
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