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Hanoi Alibaba Hotel

39 Hang Be Street - Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Homey Hotel Hanoi)
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Hanoi Alibaba Hotel
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Ranked #258 of 517 Hotels in Hanoi
A recent review
3 of 5 stars Reviewed April 20, 2015
Matt H
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55 Reviews from our TripAdvisor Community

Traveler rating
    23
    12
    7
    5
    8
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2
20
7
1
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Auckland, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Pros: Friendly staff, cheap price. Thats about it... Tripadvisor, Alibaba website and booking confirmation said free breakfast - No Free Breakfast. "There must be some mistake" we were told. I think not. Alibaba should really update their website if they are no longer offering this service. Website photos are also very out of date - place looks very different now... More 

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 21, 2015

We booked this room because of the price and good reviews. We ended up on the fourth floor with no AC or windows, a TV that didn't work, and only one outlet. Trip advisor said free breakfast and that is false. The hotel said free beer, but it wasn't available when we were there. It was so bad that we... More 

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Travelers are raving about these Hanoi hotels

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed April 20, 2015

We booked this online for $9.25 after taxes. It was the cheapest we could find in Hanoi. Outdated, and slightly dirty. There are no Windows or ac in our room and the bathroom is shared at the end of the hall. The bed is hard like every bed in Vietnam. Staff is friendly.

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Tel Aviv District, Israel
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 19, 2015

I did not stay in that hotel but I used their services of the travel agency located within the Alibaba hotel and I got VERY good service! Tracy is so professional and she helped me and support me during all my stay in Vietnam!!! I booked two good quality tours to Sapa and Halong Bay at best price that I... More 

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Valkenswaard, The Netherlands
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2015

Althought the hotel is a little dated and it's not the cleaness I have seen it's way worth overlooking all of that because the staff is so friendly. They booked us a tour to Sapa with our motorbikes and they brought us to the busstation. After a few days in Ta van (Sapa) we called them and they arranded the... More 

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Vietnam
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

situated in the heart of the old quarter, walking distance to shops and good places to eat and drink. the staff are so friendly, they will go out of their way to help you with anything they can,including arranging brilliant trips to sapa and halong bay the cheapest way. The staff make you feel like you are part of the... More 

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Vietnam
Top Contributor
67 reviews 67 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 26, 2015

We stayed here for a week recently as it's the cheapest place we could find online. Staff are awesome and the rooms while being a bit run down are still comfortable. No elevator so if like us you have tons of luggage get ready to climb some stairs. Still for the price this is great. No luxuries but perfect for... More 

Was this review helpful? Yes 2
Alwar, India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2015

i stayed there 10 nights in alibaba hotel. i feel there good the there very very good i feel like a home. the manager is very good. she is very friendly. it's very good..............and tpur also very good they If you want an excellent service for a chep price, it's probably one of the best in Alibaba hotel , Hanoi.... More 

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Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed March 8, 2015

good location and lovely staff. Booked our trip to Ha Long bay through them and despite some delays, our time on the boat wasn't compromised (unlike many 'trips' I've read about/heard of) They were also really accommodating - I broke my toe on an ill fated motor cycle trip days before and they ensured we had a room close to... More 

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2014

If you want an excellent service for a chep price, it's probably one of the best in Hanoi's old quarter. You can also exchange money for an honest rate and let you to be guide by Mrs. Tracy for tours.

Was this review helpful? Yes 3
ThanhChu, Manager at Hanoi Alibaba Hotel, responded to this review

Dear Ms.Floxia, Thanks you so much for your spending your value time with us and wrote us good comment. we would like to say thanks you to you and we hope will have other time to meet you again in hanoi Alibaba Hotel.wish you Merry Christmas and Happy New year. Best Regard, Tracy More 

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