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All 509 Hanoi hotels

Hanoi Alibaba Hotel

39 Hang Be Street - Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Homey Hotel Hanoi)
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Hanoi Alibaba Hotel
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Ranked #215 of 509 Hotels in Hanoi
A recent review
5 of 5 stars Reviewed December 10, 2014
Floxia
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42 reviews from our community

Traveler rating
    19
    10
    6
    3
    4
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2
13
6
1
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2014

If you want an excellent service for a chep price, it's probably one of the best in Hanoi's old quarter. You can also exchange money for an honest rate and let you to be guide by Mrs. Tracy for tours.

Was this review helpful? Yes 2
ThanhChu, Manager at Hanoi Alibaba Hotel, responded to this review

Dear Ms.Floxia, Thanks you so much for your spending your value time with us and wrote us good comment. we would like to say thanks you to you and we hope will have other time to meet you again in hanoi Alibaba Hotel.wish you Merry Christmas and Happy New year. Best Regard, Tracy More 

Wroclaw, Poland
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 4, 2014

- The hotel is situated in a great location - Service is very helpful and obliging - Ms. Tips Tracy was hit and proved to be 100% - The rooms were clean and spacious - wifi worked all the time I will miss so wonderful service, I would recommend this hotel 100 %!!

Was this review helpful? Yes 1
Saint-Jean-sur-Richelieu, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2014

We did not stay in that hotel but we went to the travel agency located within that hotel and we really had good service. We booked two good quality tours to Sapa and Along Bay at fair price. We were really satisfied.

Was this review helpful? Yes 2
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed September 21, 2014

Worst hotel I have ever stayed in by far. The room we stayed in had no windows and was next to the shared bathroom. It was dirty, dingy and far too hot. The fan above our bed was inches this with black dust and obviously hadn't been cleaned in years. We also had a shock when a man walked into... More 

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 8, 2014

Alibaba hotel is good value for money compared to others in the old quarter. Wifi is fast, rooms are of a decent size and the staff are very helpful. Tracey was willing to help with all our issues, organised great tours, great English and most of all trustworthy

Was this review helpful? Yes 1
ThanhChu, Front Office Manager at Hanoi Alibaba Hotel, responded to this review

Dear Ms.Katie Harvey , Thanks you so much for your stay with us and write us great review.Alibaba Hotel alwways welcome you to be back hanoi.we hope can meet you again .Good luck to you Have great trip. More 

liverpool
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 5, 2014

Our bedroom door was held together by tape. The room felt abandoned. Overall not a nice atmosphere! We went upstairs to get breakfast which was included in the price, to find it hadn't opened yet, even though we were told it opened 20 minutes before we got there. The cooking equipment had not been cleaned from the previous day and... More 

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Manila, Philippines
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 22, 2014

We stayed for a night at Alibaba Hotel in Hanoi and got the private double fan room. The toilet is shared and needs a lot of fixing. The sink leaks and also the shower. The tiles are dirty and old. The door doesnt have a knob so you have to close it using the hook lock. The room was just... More 

Was this review helpful? Yes 1
Groningen
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 21, 2014

We had such a great time in Alibaba hotel. The hotel owner (ms. Tracy) and her husband are so kind and always willing to help you. We booked a bus ticket to Sapa and a tour to Halong Bay with Ms. Tracy, which were both very well organised. The room was clean and comfortable. Lunch was included. The hotel is... More 

Was this review helpful? Yes 1
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 1, 2014 via mobile

First night me & my mom were crammed into a small hot room with a fan. We had to use a shared bathroom outside of the room. The next day we switched into a spacious two bedroom with nice view out to the street. Pros: Friendly staff(Husband & wife) helping with getting around town & getting cheap ride to the... More 

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 18, 2014

Having arrived in Hanoi at 01.00am after a 30hour bus journey from Luang Prabang we were shattered and needed food and sleep. We were taken up to our rooms, carrying backpacks up 3 extremely narrow set of stairs is not easy. The pictures did not represent the room and were definitely taken when firstly decorated. Our standard double was a... More 

Was this review helpful? Yes
ThanhChu, Manager at Hanoi Alibaba Hotel, responded to this review

Dear Ms/Mr. Thanks for your spending value time to let us know about your experience and comment about our hotel.I am really sorry for all of problem. But i want to let you know.Your room you book is standard one.so i took you to standard room as you book but you don't want to take that and you said many... More 

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Additional Information about Hanoi Alibaba Hotel

Address: 39 Hang Be Street - Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Homey Hotel Hanoi)
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 25
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Hotel Style:
#1 Best Value Hotel in Hanoi

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