Travel Mate Hanoi - booked through Agoda. As our flight into Vietnam arrived into Hanoi at 0100hrs on 13/3/13 we prebooked and confirmed by e-mail the hostel pickup........it didnt turn up. Luckily we had met a guy at the airport visa desk and shared a taxi with him. The hostel was shut when we arrived, so we banged on the... More

we came here first in Hanoi after researching it online knowing it was around $10 and the guy started saying that there were no more $10 rooms but he had $15 ones, we refused and found somewhere else for that night. Looking online we saw he had availabilities for that night and the next couple so we booked 2 nights... More

reception 24 hours means that staff sleep on the floor just next to desk. same place where you will have a breakfast. we arrive very earlier about 5am. first they offered to us a room from person who check out when we where in a line. agains of our question that room is not clean receptionist answered "of course it... More

The service of the hotel is very good, coz we arrived at midnight and booked the taxi pick up service, it's very convenience.room very clean and staff friendly. They help us everytime although they are sleeping. In here you can go out and come back whenever you want because the door openn24 hours. And we booked 3 days Halong ba... More

We ended up here because we couldn't find the place we were planning on going to (we arrived in Hanoi in the middle of the night). Although it was cheap (8$ for a double room with a/c) and the room was one of the best we've had in SE Asia we didn't enjoy our stay here. The staff was very,... More

Booked via Orangesmile - seemed to be a good budget Hotel - they even arranged pickup at the airport - all seemed good. Arrived there - room was dirty - asked for cleaning (especially bathroom). Still empty bottles and stuff from the former guest in room. Came back room still not clean - inspected bed found cockroach in bed. Went... More

Do not stay here! This is without doubt the most shambolic excuse of a hotel (and I use the word in the loosest term possible) I have ever had the mispleasure of visiting. The only hotel I have ever experienced of comparable inepetitude would be Fawlty Towers, and that may actually be unkind to Basil and the team. We'd made... More

Hotel is situated near old center of Hanoi, very good place to start visiting the city... Friendly staff, price per night includes breakfest (bread with fried eggs and marmelade...for first day in Hanoi it is very important the breakfest in hotel, because you don't know what eat on the street). In hotel you can buy some trips, rent a motorbike,... More

Room is big, window was big, bed was big. However, they had a major problem with mosquitoes. The first room they showed me had no windows and stank of smoke. They were ever so keen to talk to you until you didn't buy a tour from them then you were invisible. They tried to charge me $30 for a $9... More