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Golden Sun Moment Hotel

Travelers' Choice award winner
15 Hang Can Street | Hoan Kiem Dist, Hanoi, Vietnam (Formerly Hanoi Moment Hotel)
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Golden Sun Moment Hotel
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100 Reviews from our TripAdvisor Community

Traveler rating
    90
    10
    0
    0
    0
See reviews for
19
37
7
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (100)
  • Mar-May only
    (60)
  • Jun-Aug only
    (1)
  • Sep-Nov only
    (0)
  • Dec-Feb only
    (39)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Golden Sun Moment Hotel is a fantastic hotel. Upon our arrival, we notified the hotel staff that we were celebrating 6 years together as a couple. And when we checked in the room was filled with rose leafs and other complimentary luxuries. Wonderful! All areas were very clean and high standard. Wi-Fi was always available with a stable connection. But... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is probably one of the best hotel stays we have had - beautiful, clean rooms with unique character complemented with amazing hotel service dedicated to make your stay a wonderful one not to forget. We were greeted courteously by Alex the hotel sales manager together with refreshing complementary juice beverages. They automatically offered us a room upgrade to their... More 

Was this review helpful? Yes 2
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel service, friendly, very attentive. They gave me a shared bed for 2 guys and were very apologetic about it (even though i felt nothing wrong), but they decorated with petals and flowers.. and made it very romantic. Staff was very friendly and great. Though as tourist, i might know the city a bit better then them :P (such... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Lovely modern hotel in which to base yourself from. The staff were helpful and very welcoming. I had great correspondance with the hotel prior to choosing one. This was my first trip to Hanoi and I was well pleased with this hotel, and would highly recommend it to any other travellers.

Was this review helpful? Yes 1
Chiang Mai, Thailand
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is located in heart of Hanoi old quarters. We were stayed at Family suite, the room was big and comfortable. Staff were polite, friendly and helpful. They even assisted us crossing the road every morning. They were so kind to decorated the room with wine and cake on my dad birthday with no charge! The staff made our... More 

Was this review helpful? Yes 2
Launceston, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We received a very warm welcome at Golden Sun Moment Hotel and all staff were very helpful ensuring we got the most out of our stay, including a trip to Ha Long Bay which was excellent and suggestions for tasty street food from Lucia. Breakfast was the best we had in Vietnam!! Rooms well appointed with fresh red roses and... More 

Was this review helpful? Yes 3
Anchorage, Alaska
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

One of, if not THE best, experiences I've had at a hotel in Asia. What an amazing find in Hanoi. The rooms were comfortable and well appointed, breakfast was fantastic, and the location was great. That being said, what really made my experience stand out was the incredible staff, every single one of them. So friendly and accommodating, frequently going... More 

Was this review helpful? Yes 1
Cairns, Australia
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was a long jorney for us to get to Hanoi. But it was worth it when we got there. The staff were helpful with telling us about the local area (maybe a little to helpful after so many flights) and giving us welcome drinks when we arrived as well as changing Dollars to Dong. They even rang up our... More 

Was this review helpful? Yes 1
moonpham11, Manager at Golden Sun Moment Hotel, responded to this review

Dear worldofmousey, Dear Guest, I am delighted to read of what a wonderful stay you had in Golden Sun Moment and thank you for taking the time to write a review on TripAdvisor. It is so important to us to receive guest feedback and satisfying when the reviews we receive are so positive. Excellent service is at the very heart... More 

South Glens Falls, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

I spend tree days with my niece in this hotel and could not ask for better service! Staff was extremely professional, friendly and helpful, they guided us to the best atractions in Hanoi. The best experience on advise of Lucia was street BBQ in the vicinity of hotel at night. There is a lot of historical landmarks close to the... More 

Was this review helpful? Yes
moonpham11, Manager at Golden Sun Moment Hotel, responded to this review

Dear Barbara K, Thank you so very much for taking the time to share your experience of Hotel Golden Sun Moment with others . I am delighted to read of what a fantastic experience you had and I thank you for your compliments toward my team. They are motivated by providing excellent service and they shall be as happy as... More 

Anchorage, Alaska
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I chose this place based on the price and what I was looking. In other words, mid-range price with a great location and a bit of comfort. Based on other reviews, I decided to pay for three nights while I explored Hanoi for the first time. The location is great. Literally a right turn away from the weekend walking night... More 

Was this review helpful? Yes 1
moonpham11, Manager at Golden Sun Moment Hotel, responded to this review

Dear Justin G, Thank you so very much for taking the time to review the Golden Sun Moment Hotel on TripAdvisor. I am most proud of my team and it really is without them that nothing could be achieved and we wouldn’t have the pleasure to read such wonderful reviews like yours. The staff are highly motivated by great service... More 

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