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Golden Sun Moment Hotel

Travelers' Choice award winner
15 Hang Can Street | Hoan Kiem Dist, Hanoi, Vietnam (Formerly Hanoi Moment Hotel)
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Golden Sun Moment Hotel
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124 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Dublin
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Similar to what I experienced at another Golden Sun property earlier in the week, my stay here was awesome and mostly thanks to the staff's friendliness. We returned early morning (5am) by train from Sapa and went straight to the hotel. Even though I couldn't check in until later in the day they let me and my friends shower in... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

They are the most helpful staff I met in hotels ever. They can organize us a trip to SAPA, understtod our special requests. We stayad here only one night, but they were our Hanoi base during five days when we were around hanoi. When we arrive from sapa early morning and go to Saigon late night, they offer us a... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We'd like to say thank you to Henry and his team for making our stay as stress-free and welcoming as it could have been. We stayed for a night or two then went to Halong Bay for a cruise then came back for another two nights. Golden Sun Moment organised an airport transfer for us who was there ready and... More 

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Singapore River, Singapore
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Not the greatest building, rooms quite small, but service & location are fabulous. Thought it was risky when I booked, but it was great value for money & staff couldn't do enough for you! Right in the heart of vibrant city. Would definitely go back.

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just checked out of the hotel after two fantastic days and nights. The staff are extremely friendly and knowledgeable, they recommended places to eat, trips to take part in and areas to visit. The room was comfortable, clean and with the hotel situated in the heart of the old quarter it was an ideal place to stay in... More 

Was this review helpful? Yes 2
moonpham11, Manager at Golden Sun Moment Hotel, responded to this review

Dear Vincent H, Thank you so much for taking the time to leave your feedback on the site following your recent stay with us and I am thrilled that you had a very special experience. The Golden Sun Moment is an new house established in the begining 2015 and it very elegant and comfortable, the rooms are indeed very well... More 

Auckland Region, New Zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great place to stay right in the heart of Hanoi. Staff were excellent and couldn't do enough for us. We travelled to Danang by train which left at 10pm so asked if we could keep one of our rooms until 8pm that day., well, not only was that o.k but we were offered several options for how long to keep... More 

Was this review helpful? Yes 1
moonpham11, Manager at Golden Sun Moment Hotel, responded to this review

Dear neil s, Thank you for taking the time to post your review on the site following your stay with us and I am thrilled that you had a very special experience with us on your stay . It was our great pleasure taking care of you. I am so pleased that you liked your room the staff and our... More 

Cheras, Malaysia
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I suppose amazing would only be an understatement when it comes to describing the sheer quality of the hotel. Found in the heart of the Old Centre of Hanoi, its location is absolutely spot on for travellers who are looking to experience the city at the comforts of their doorsteps. Having said that it's found smack centre in the city,... More 

Was this review helpful? Yes 1
moonpham11, Manager at Golden Sun Moment Hotel, responded to this review

Dear David L, Thank you for taking the time to post your feedback on the site following your stay with us this month and I am delighted to hear that you had a memorable stay with us and that you thought the location was excellent, the staff were really lovely and attentive and that you were well looked after even... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Simply perfect - The staff couldn't be nicer, the rooms were great (we had a family suite) and location was superb. Stayed for 2 nights before heading off to Halong Bay then a night afterwards, it was like coming home. Such a warm welcome. Would love to stay again....Top Marks.

Was this review helpful? Yes
moonpham11, Manager at Golden Sun Moment Hotel, responded to this review

Dear denandcol , Many thanks for taking the time to share your wonderful experience of Golden Sun Moment Hotel with other Traveler . It is lovely to read such a glowing review; which I shall share with my team. I am delighted that you felt at home at Golden Sun Moment, which is just how one is meant to feel.... More 

Singapore, Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I will definitely recommend this hotel to those planning to visit Hanoi. This hotel is really value for money: Reasonable price, great location, well decorated room, nice breakfast. More importantly, the friendly and helpful hotel staff and their excellent customer services!! Especially the receptionist, Ms. Vivian, was a pretty and friendly lady. She suggested me a few good places for... More 

Was this review helpful? Yes 2
moonpham11, Manager at Golden Sun Moment Hotel, responded to this review

Dear Vincentxd , Thank you so much for taking the time to review the Golden Sun Moment Hotel on this side. I am most proud of my team and it really is without them that nothing could be achieved and we wouldn’t have the pleasure to read such wonderful reviews like yours. The staff are highly motivated by great service... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Everything was just perfect! The staff was amazing, I cannot describe how wonderful they were. They planned a trip for us to Sapa which was amazing and totally lived up to our expectations. Rooms are nice, clean and comfortable. Good location and very good breakfast. This was probably the best hotel we stayed at in SE Asia! Amazing value for... More 

Was this review helpful? Yes
moonpham11, Manager at Golden Sun Moment Hotel, responded to this review

Dear kataragga , I have to say it was an enormous pleasure to have you and your friend staying with us and I’m so incredibly happy to read of your experience. . I will pass your review to any single member of my team and try our best to change here in to your second home on a second visit... More 

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