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Hanoi Elite Hotel

Travelers' Choice award winner
3.5 of 5
Hotel website
10/50 Dao Duy Tu Str., Old Quarter | Hoan Kiem Dist.,, Hanoi 10000, Vietnam
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1 room 1 adult
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Hanoi Elite Hotel
Hanoi Elite Hotel
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1,075 Reviews from our TripAdvisor Community

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Surrey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When we walked up to the door as soon as it opened we felt like royalty gave us some nice tea while we checked in. The staff were so attentive, informative, and super friendly! The rooms were lovely and the breakfast was fabulous! We only had 1 night in Hanoi they made it special - this is my 2nd review... More 

Helpful?
1 Thank allang384
Hoi An, Vietnam
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We booked this hotel online and didn't really know what to expect. Wow! From the moment we arrived, we felt welcome and pampered. The room was clean and comfortable with many extra comforts. Staff was genuine, friendly and very knowledgeable. Breakfast was fantastic. Would definitely stay here again.

Helpful?
2 Thank S and P F
Sydney, Australia
Level Contributor
47 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights. Location is right in the middle of the old quarter so it is perfect for exploring the city and absorbing the atmosphere. It is located in a quiet lane so it is not noisy and feels like an oasis within the city. Service standards was excellent. The staff were all very friendly and helpful and... More 

Helpful?
1 Thank pgia4868
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have never experienced better customer service anywhere in the world EVER. Especially if you've never been to Hanoi, this place is clean, has a great location, is a great value and the staff will help and accommodate you in every way.

Helpful?
2 Thank Eric S
Victoria, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the third time we stayed at the Hanoi Elite Hotel. The reason we keep coming back is the sincere customer service. In many ways it feels like family with the care and attention we receive. The location is on a side street in Old Town Hanoi with easy walking access to the markets, restaurants and entertainment. The rooms... More 

Helpful?
2 Thank TravellerAnita2016
Calpe, Spain
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We spent 4 nights here, including the coldest spell in Hanoi for 39 years, but the welcome couldn't have been warmer. Every single member of staff was friendly and helpful. Nothing was too much trouble. The hotel is right in the Old Quarter, but still quiet. If you want spacious lobbies and lounges, then this isn't for you. If you... More 

Helpful?
3 Thank Karenandmartin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although the hotel is small with little common space (old quarter obliges...) the rooms are very functional and super clean. But the high point is definitely the staff who couldn't be better!! They go the extra mile - I've never had such an excellent staff even in 5-star hotels.

Helpful?
3 Thank stephane l
London, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for three nights in this hotel and loved every moment. The entrance is a surprise, down a tiny alleyway in the heart of old Hanoi. However the welcome as you enter is so warm and friendly. The hot cup of tea that awaits is perfect. The staff could not have been more helpful and willing to do anything... More 

Helpful?
2 Thank RoyRetired
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The Hanoi Elite is really a fabulous hotel. The staff make it a most lovely experience. A simple hotel but plenty of luxuries and comfort. We stayed here the week before my wedding and they made everyone feel so welcome, they even bought me a wedding gift. Would only stay here in Hanoi when we come back.

Helpful?
2 Thank Sarah_Lubikowski
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is just amazing: fantastic staff that puts the greatest of attention to detail; excellent location in the old quarter; great rooms (with even laptops for you to use!); delicious breakfast (a la carte) and all this for a fantastic price. Really, truly, deeply recommendable; you would be almost stupid not to book it! :-) I honestly didnt understand... More 

Helpful?
4 Thank Moniqwal
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