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All 140 Hanoi accommodations

Moonshine Palace Hotel

21A Bat Dan Street, Hoan Kiem, Hanoi 844, Vietnam (Formerly Hanoi Backpackers Palace Hotel)
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Ranked #35 of 140 Specialty lodging in Hanoi
A recent review
3 of 5 stars Reviewed October 17, 2012
Gordon B Liverpool, United Kingdom
  • Overview
  • Reviews (29)
  • Photos (11)
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29 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Liverpool, United Kingdom
Top Contributor
86 reviews 86 reviews
26 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed October 17, 2012 via mobile

I booked this hotel on the Internet and I have to admit that the photos look better than the real thing. We flew into Hanoi and booked all of our excursions before we left the airport. I'm not sure if there was any advantage in doing that. We got a taxi to the hotel and it was a straightforward journey.... More

Was this review helpful? Yes
Quezon City, Philippines
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 26, 2012 via mobile

What this place had for us: dirty beddings, crushed pieces of floor no has dared to sweep up, hosed shower with no wall bar (you have to hold it while you wash - the whole time), roaches in the bathroom, smelly towels. I know it's a budget hotel but it could've been at least clean. Plus, the two bottles of... More

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 24, 2012

This hotel now operates under the name Lucky Queen Hotel, but has kept this name as well. We stayed here for three nights and found the hotel itself to be ok, but the service very lacklustre and dishonest. Good points: The room we had was a good size and had a balcony overlooking the street. For the price advertised ($25),... More

Was this review helpful? Yes 2
Nottingham, UK
15 reviews 15 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 9, 2012

Stayed at the Moonshine Palace (also known as Lucky Queen Hotel) for a couple of nights. Staff were really helpful, letting us check in early after arriving very tired on a night train and helping us to book tours in and around the area. A lot of hotels will offer you trips and add on a commission but we got... More

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Cebu City, Philippines
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 6, 2012

Overall all i give the place a 2/5 due to my experience with the service, i have no complaints about the room, the food and the location, here are my 2 cents : When sending out an email to the hotel, they take a while to respond now due to this...we waited for an hour at the airport upon our... More

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Denver, Colorado, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 23, 2012

This is a pretty good hotel in a great location. We arranged for pickup at the airport at a reasonable price. There was someone waiting for us with a sign and took us right to the hotel. Be aware that the hotel does not say "Moonshine Palace" on the outside, so I was worried that we were being scammed, but... More

Was this review helpful? Yes 1
Caboolture, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 of 5 stars Reviewed December 25, 2011

A budget priced hotel that offered great service in the heart of the old quarter of Hanoi. Rooms were clean, beds were comfortable and Miss An & Mr Tony spoke good English Our first point of contact in Vietnam and really helpful in organizing local tours, trains, and transport to Hoi An Bay. Very friendly reception

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Chongqing, China
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 6, 2011

The hotel s a family owned one . Rooms are Ok for that prize . It is no 4 star hotel mind you. They organise tours & make sure you are taken care of at the other hotels.Staff very helpful.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2011 via mobile

After being on another hôtel not in center ( expensive And not really Clean) we went To this One And its totaly différent. Here Is Clean, cheap And the familly that own the place Is very cool. If you need help for your trip ( hanoi, sapa, halong bay...) they can help wisely. Thx To you Tony ;) jordane And... More

Was this review helpful? Yes 1
Kota Kinabalu, Malaysia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 2, 2011

My trip to Hanoi was my first backpacking trip, and staying with Moonshine Palace was excellent. It's in a good location, walking distance to Hoan Kiem lake and all the other attractions. Staff were really friendly, informative, very helpful and provided maps for the very confusing Old Quarter. WiFi worked fine, breakfast was good (we had a menu to choose... More

Was this review helpful? Yes 1
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Additional Information about Moonshine Palace Hotel

Address: 21A Bat Dan Street, Hoan Kiem, Hanoi 844, Vietnam (Formerly Hanoi Backpackers Palace Hotel)
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
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11 photos of this hotel

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Room/suite (5)
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Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Official Description (provided by the hotel)
Located in 21A Bat Dan Street of Hanoi Old Quarter. Just a short stroll to the Hoan Kiem Lake, Water Puppet Theater and Dong Xuan Market, near many Vietnamese and Western Restaurants, beside the ANZ bank. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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