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All 497 Hanoi hotels

Crowne Plaza West Hanoi

5.0 of 5 Hotel   |   36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
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Ranked #122 of 497 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
roryjdoyle Kuala Lumpur, Malaysia
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149 reviews from our community

Traveler rating
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    59
    15
    5
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 4 weeks ago

This is my 2nd time stay at Crowne Plaza Hanoi. As usual, the check in and out was ok. Staffs are kind and friendly (compare to Hanoi service quality standard) Anyway, the Internet speed is terrible and my 3G was way more faster. Although i have a free internet access because i have IHG Reward membership, but i dont recommend... More

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Tin N, It was our great pleasure to recently have you with us at Crowne Plaza West Hanoi and thank you for sharing your feelings regarding your stay with us. It is a regret to learn that the Internet at our hotel were not up to your expectation. We have already followed up with technical/IT team about this issue... More

Kuala Lumpur, Malaysia
Top Contributor
87 reviews 87 reviews
53 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located in a new part of Hanoi and is 25 minutes away from the older part of the city where you find much of the restaurants, retail and nightlife. If you are here on business or downtown location is not important to you then this hotel is certainly worth considering. 25 floors of rooms. Good service. Hotel... More

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear roryjdoyle, It was a great pleasure welcoming you at Crowne Plaza West Hanoi recently. We would also like to thank you for your kind feedback and your special mention of our club lounge and the advantage of our hotel location. We genuinely put a lot into exceeding our guests expectations and I am truly glad to hear that we... More

Adelaide, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I'm a global, frequent and probably picky traveler. However, I do not have one complaint about this hotel aside from water pressure issues with the shower. I think that is fairly standard in Hanoi. The rooms are spacious, clean, comfortable and a bit luxurious. The hotel gym is well-equipped, the pool is gorgeous and the food in the restaurant is... More

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear travelalot15, Thank you for sharing your experiences of our hotel on TripAdvisor. We are absolutely delighted to read your compliments on our staff customer service skill and hotel facilities but most of all, it a pleasure to read that you felt everything at our hotel is comfortable and luxurious. We will continue to work hard to provide best services... More

Pattaya, Thailand
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 29, 2014

Stayed here back in August 2013, the hotel itself was in the prime location of Hanoi, surrounding with nice and modern buildings, and a good shopping center, where you would not be able to find in Old Quarter. A very equipped fitness facilities with the large pool, breakfast was very good. Staffs at the Club Floor were just Great; unfortunately,... More

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Seksith L, Thank you for choosing Crowne Plaza West Hanoi for your recent stay and your precious time posting this nice review. We are so glad that you enjoyed your experiences with us and that you had a great stay. We will continue to work hard to ensure best services are delivered to all our guests. We hope to... More

Ghaziabad, India
Top Contributor
151 reviews 151 reviews
12 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed July 19, 2014

The hotel is quite far from the Old Quarter and other sights. So if you are interested in exploring the city, this is not the hotel. However the plus is that it is located in a nice, clean and newer part of the city. Buffet breakfast is good. Ask for room on top floors to get nice view

Was this review helpful? Yes 2
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear frontiermail, Thank you for your recent stay at Crowne Plaza West Hanoi and your precious time posting this review. We are glad to know that you had an enjoyable stay. We will continue to do our best to provide best services to our dear guests. We hope to have chance to welcome you back at our hotel at soonest.... More

Chennai (Madras), India
Contributor
14 reviews 14 reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed July 14, 2014

From the outside, this hotel will look like a classy place. the truth is a little different. If you are checking in during a friday night or sat night you are in for a treat with a long queue and confused staffs. i wont complain them. the management of this hotel has not really thought through the whole check in... More

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Globetrotter9586, Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. We are very sorry to hear that the service you have experienced during your stay was not up to your expectation. Please accept our sincere apologies for any inconvenience... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 17, 2014

Stayed at crowne plaza frequently over the past year during business trips. Staff were friendly, helpful and smiley from the reception to the bellboys. Rooms were excellent with plenty of space, comfortable bed and pillows, i have always managed a good night's sleep. Buffet breakfast spread was good, ranging from local pho to international breakfast to asian food. Great business... More

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crowneplazahanoi, Executive Assistant Manager at Crowne Plaza West Hanoi, responded to this review

Dear blinkkk, Thank you for being our guests over the past year. We would also like to thank you for taking your precious time posting this comment on Tripadvisor. We feel so grateful that you enjoyed your experiences with us. We will continue to do our utmost to provide best-in-class services to all our guests . Hope to welcome you... More

Edinburgh, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 13, 2014

Before arriving at this hotel I had read reviews that were not too flattering. So it was with a little apprehension when I finally arrived. From the moment I stepped out of the car (I asked to be picked up at the airport) I encountered nothing but helpful and smiling staff. Check in was carried out smoothly. My room on... More

Was this review helpful? Yes 1
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear John G, Thank you for choosing Crowne Plaza West Hanoi for your recent stay and your precious time posting this great review. We feel so honor that you had a wonderful stay with us. Our staff will be very happy and motivated once read your compliments. I will forward this to our services team so they could do their... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 7, 2014

Enjoyed our stay here. Big, spacious and clean room. Love the bathroom. Good spread of buffet breakfast too. Location accessible to supermarket and food stalls just across the street. Certainly worth going back there if ever going to hanoi.

Was this review helpful? Yes
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Jin Hui H, Thank you for your recent stay at Crowne Plaza West Hanoi and your precious time writing this review. We are glad that you enjoyed your experiences with us. We will continue to do our utmost to provide great services to all our guests. Look forward to welcoming you back to our hotel at soonest. Best regards,... More

Petaling Jaya
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 31, 2014

This is a good business hotel despite the location is off city centre. But I'm staying there due to the location of the business meeting; which is within walking distance from the hotel. But internet connection in this hotel is indeed dodgy. There was one evening that the internet connection stopped working till the next day. It was very frustrating... More

Was this review helpful? Yes 1
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Alvina H, Thank you for choosing Crowne Plaza West Hanoi for your recent stay. We are glad that you enjoyed the services and facilities. We will pass your comment to our service team so they can do their utmost to provide our best services to all our guests. Thanks again and look forward to welcoming you back in a... More

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Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi

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