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All 494 Hanoi hotels

Crowne Plaza West Hanoi

5.0 of 5 Hotel   |   36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
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86%
Ranked #108 of 494 hotels in Hanoi
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
frontiermail Ghaziabad, India
  • Overview
  • Reviews (143)
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143 people have reviewed this hotel

Traveler rating
    66
    57
    15
    4
    1
See reviews for
17
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73
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Ghaziabad, India
Top Contributor
106 reviews 106 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is quite far from the Old Quarter and other sights. So if you are interested in exploring the city, this is not the hotel. However the plus is that it is located in a nice, clean and newer part of the city. Buffet breakfast is good. Ask for room on top floors to get nice view

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear frontiermail, Thank you for your recent stay at Crowne Plaza West Hanoi and your precious time posting this review. We are glad to know that you had an enjoyable stay. We will continue to do our best to provide best services to our dear guests. We hope to have chance to welcome you back at our hotel at soonest.... More

Chennai (Madras), India
Contributor
14 reviews 14 reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago

From the outside, this hotel will look like a classy place. the truth is a little different. If you are checking in during a friday night or sat night you are in for a treat with a long queue and confused staffs. i wont complain them. the management of this hotel has not really thought through the whole check in... More

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Globetrotter9586, Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. We are very sorry to hear that the service you have experienced during your stay was not up to your expectation. Please accept our sincere apologies for any inconvenience... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 17, 2014

Stayed at crowne plaza frequently over the past year during business trips. Staff were friendly, helpful and smiley from the reception to the bellboys. Rooms were excellent with plenty of space, comfortable bed and pillows, i have always managed a good night's sleep. Buffet breakfast spread was good, ranging from local pho to international breakfast to asian food. Great business... More

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crowneplazahanoi, Executive Assistant Manager at Crowne Plaza West Hanoi, responded to this review

Dear blinkkk, Thank you for being our guests over the past year. We would also like to thank you for taking your precious time posting this comment on Tripadvisor. We feel so grateful that you enjoyed your experiences with us. We will continue to do our utmost to provide best-in-class services to all our guests . Hope to welcome you... More

Edinburgh, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 13, 2014

Before arriving at this hotel I had read reviews that were not too flattering. So it was with a little apprehension when I finally arrived. From the moment I stepped out of the car (I asked to be picked up at the airport) I encountered nothing but helpful and smiling staff. Check in was carried out smoothly. My room on... More

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear John G, Thank you for choosing Crowne Plaza West Hanoi for your recent stay and your precious time posting this great review. We feel so honor that you had a wonderful stay with us. Our staff will be very happy and motivated once read your compliments. I will forward this to our services team so they could do their... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 7, 2014

Enjoyed our stay here. Big, spacious and clean room. Love the bathroom. Good spread of buffet breakfast too. Location accessible to supermarket and food stalls just across the street. Certainly worth going back there if ever going to hanoi.

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Jin Hui H, Thank you for your recent stay at Crowne Plaza West Hanoi and your precious time writing this review. We are glad that you enjoyed your experiences with us. We will continue to do our utmost to provide great services to all our guests. Look forward to welcoming you back to our hotel at soonest. Best regards,... More

Petaling Jaya
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 31, 2014

This is a good business hotel despite the location is off city centre. But I'm staying there due to the location of the business meeting; which is within walking distance from the hotel. But internet connection in this hotel is indeed dodgy. There was one evening that the internet connection stopped working till the next day. It was very frustrating... More

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Alvina H, Thank you for choosing Crowne Plaza West Hanoi for your recent stay. We are glad that you enjoyed the services and facilities. We will pass your comment to our service team so they can do their utmost to provide our best services to all our guests. Thanks again and look forward to welcoming you back in a... More

Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 27, 2014

As a frequent traveler, i thought giving crowne plaza a try. My worst travel decision made! 5 star pricing but internet connection (both cable and wifi) are pathetic at BEST! Staying in rm 1502, that's right , still in the room now! For sure, i am not going to stay at any IHG properties again. Top it off, the shower... More

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Jeffyyc, Thank you for your current stay with us and your time posting this review. We appreciate your comment about our Internet services and water pressure. We will pass it to our IT and Engineering immediately to look into these issue at soonest. We really hope to have chance to welcome you back in a near future. Thanks with... More

Macau, China
1 review
5 of 5 stars Reviewed May 15, 2014

We had a lovely five nights at this hotel while seeing Ha Noi. Coming back in the early evenings was always a very pleasant 'homecoming' especially with the good staff at the outdoor Lotus Cafe and Bar. Food was excellent and plentiful. The swimming pool was perfect. All in all a very clean and friendly home away from home. A... More

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear jmhmacau, Thank you for staying at Crowne Plaza West Hanoi and your precious time posting this great comment. We are so glad you enjoyed your experiences with us. We will pass your comment to our service especially Mr. Khoi from Concierge team. We will continue to work hard to ensure our customer always had great experiences. Look forward to... More

Ho Chi Minh City, Vietnam
Contributor
13 reviews 13 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 7, 2014

I regularly stay at the hotel due to its proximity to my company's Hanoi office (which is in the Tu Liem District). This is a fair distance (about 10km, but in peak hour, expect an hour's drive) from the city centre. The hotel is large (25 floors) - and the rooms are spacious (particularly the suites - I am an... More

Was this review helpful? Yes 3
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Matt G, Thank you for your recent stay at Crowne Plaza West Hanoi and your precious time posting this review. We are very glad that you enjoyed your experience with us. We will continue to work hard to provide best services to all guests. We hope to welcome you back in a near future. Best regards, Hotel Manager More

Abergavenny, United Kingdom
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 18, 2014

My first trip to Ha Noi was an interesting one. Arriving at the airport, I was met and greeted by the conference hosts who whisked us off to the city. As it was rush hour (on a Sunday) I was amazed at the two wheel hordes. Arriving at the hotel, the service was well up to the standard of this... More

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crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Huw W, Thank you for choosing Crowne Plaza West Hanoi for your recent stay and your precious time posting this comment. It's our great pleasure that you enjoyed your experience with us. We will continue to work hard to provide best services to all our guests. Hope to welcome you back in a near future. Best regards, Hotel Manager More

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Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi

69 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#17 Luxury Hotel in Hanoi #31 Business Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 
Number of rooms
393

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