Crowne Plaza West Hanoi (Vietnam) - Hotel Reviews

Also Known As:: Crowne Plaza West Hanoi Hotel; Crowne Plaza West Hanoi Hotel Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam

Phone Number:

Region: Vietnam > Hanoi

Amenities:

Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#9 Luxury Hotels in Hanoi

#18 Business Hotels in Hanoi

#79 Family Hotels in Hanoi

Price Range: $

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more less

Reservation Options:: TripAdvisor is proud to partner with Travelocity, IHG, Expedia, Hotels.com, Booking.com, Priceline, Agoda, Venere and HotelsClick so you can book your Crowne Plaza West Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Reavis

Eppstein, Germany

1 review

2 helpful votes

“A wonderful stay”

Reviewed March 6, 2013

Everyone in the hotel made me feel as if I was the most important guest ever. Spontaneously and naturally friendly and helpful, they all contributed to try to give me a pleasant and comfortable stay. From little gestures (the room cleaner saw I wanted more water and made a point to bring additional bottles) to big ones (I fell sick... More

Was this review helpful? Yes 2

Problem with this review?

Dear Reavis, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

LoyaltyLobby

Los Angeles, California

Top Contributor

70 reviews

70 hotel reviews

Reviews in 31 cities

63 helpful votes

“Great hotel but staff English skills lacking”

Reviewed March 5, 2013 via mobile

Modern Crowne Plaza hotel and excellent Priority Club Platinum recognition. Very good club lounge on the 24th floor with private check in/out. Breakfast, afternoon tea & evening cocktails. Very spacious and modern fitness center. Loved the dry sauna that could have been bit hotter. The only problem that I had was the lack of English proficiency of some of the... More

Was this review helpful? Yes

Dear LoyaltyLobby, Thank you very much for your recent stay and your great comment about our hotel. We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need. In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for... More

Charron

Zhanjiang, China

55 reviews

52 hotel reviews

Reviews in 30 cities

32 helpful votes

“I felt very comfortable to stay here. Excellent hotel.”

Reviewed February 28, 2013

It is my first time to go to Vietnam. I understand that the public transportation system is not that developed and I can't speak Vietnamese either. So I would take the brand of the hotel as well as its comfort into consideration when making booking. Although this hotel is not located in urban district, it takes only 25 minutes from... More

Dear Charron, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

Wun Tong L

Hong Kong, China

Contributor

19 reviews

10 hotel reviews

Reviews in 12 cities

7 helpful votes

“Poor service in Lackah”

Reviewed February 15, 2013 via mobile

I stayed in this hotel for two days during the Chinese New Years. There were a lot of tourists. The service of the hotel in general was efficient and friendly. It is in the western part of Hanoi so it is not close to the tourist attractions such as the old quarter of the city. As it was the holiday... More

Was this review helpful? Yes 1

Dear “Wun Tong L”, Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated. We appreciate your comments about the services in Lackah restaurant and feel really sorry about it. We have pass your comments... More

yeadrian

Georgetown, Malaysia

Senior Contributor

43 reviews

27 hotel reviews

Reviews in 15 cities

39 helpful votes

“Jewel in Hanoi's Crowne”

Reviewed February 7, 2013

Delightful property, new and stylish. Rooms are well appointed with tasteful contemporary decor. Kinda makes it feel like an Intercontinental. One of the best things I loved about this hotel is the large bathroom, equipped also with a huge glass screen separating the bedroom and bathroom (with a privacy screen too!). This thoughtful feature makes soaking in the nice large... More

See 2 more reviews by yeadrian for Hanoi

Dear yeadrian, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

huckcanada

Singapore, Singapore

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

8 helpful votes

“great value hotel”

Reviewed February 3, 2013

Hotel is 35-40 minutes away from old quarter, but taxi was cheap ($7-10 USD) and honest. We did not mind being away from the noise of the city centre. Staff and service excellent. 2 examples. We had an email mixup for airport taxi pickup on our arrival, and to make amends we got free access (normally you pay extra $)... More

"Dear huckcanada, Thank you very much for your recent stay and your great comment about our hotel. We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need. In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for... More

educator_12

Bartlett, Illinois

Senior Reviewer

8 reviews

7 hotel reviews

Reviews in 5 cities

6 helpful votes

“2nd time around”

Reviewed January 31, 2013

I stayed here a second time in October, 2012 and had another great experience. I had a dental problem early on and the hotel staff made a dental appt. for me, took me to the dentist, and walked me back to the hotel; a great customer service! Since Vietnam is famous for its' coffee, I wish the hotel would offer... More

See 2 more reviews by educator_12 for Hanoi

educator_12 has 1 more review of Crowne Plaza West Hanoi

“First class experience!”

Reviewed September 13, 2012

Dear educator_12, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

Luke991

Jakarta

57 reviews

30 hotel reviews

Reviews in 27 cities

20 helpful votes

“Good value for money”

Reviewed January 28, 2013

The Hotel is located in a new area west part of the city newly, build probably less then a year ago. The rooms are well equipped and quite clean with a decent wifi Internet service. The staff is very friendly and helpful with hands on approach to the guest. The only negative note I can express is related to the... More

See 3 more reviews by Luke991 for Hanoi

Dear Luke991, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

iveyguy

Toronto, Ontario

16 reviews

Reviews in 10 cities

57 helpful votes

“Exquisite Bathrooms, Out of the Way Location”

Reviewed January 26, 2013

First of all the bathrooms are absolutely divine. They have a glass wall beside the soaker tub facing the TV. My wife had a long soak watching a movie. They even had a blind that you could lower if you had someone in the room. We go the hotel for a great price through the Expedia mystery hotel program. They... More

Dear iveyguy, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

Spaky

7 reviews

5 hotel reviews

Reviews in 6 cities

3 helpful votes

“Good value but quality of service is not up to standard”

I stayed there for one night, and I thought the hotel hardware exceed my expectation, but software needs lots of work. For instance, the English speaking staff can use more training. If you call the Lotus Spa from the room, and the line is busy, you should go down to the 4th floor and talk to the receptionist. No need... More

Dear Vincent705, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

1-10 of 95 reviews

« 1 2 ... 10 »

Trendy Hanoi Elegance Ruby 1,371 reviews	Family-friendly Hanoi Elite Hotel 559 reviews	Romantic Hanoi Elegance Diamond Hotel 1,091 reviews	Luxury Hanoi Charming 2 Hotel 952 reviews
ABS:HotelCheckRates-d1180566?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d1888679?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d1224737?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d1857804?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell

Sofitel Plaza Hanoi 475 reviews	InterContinental Hanoi Westlake 638 reviews	Sheraton Hanoi Hotel 358 reviews	Moevenpick Hotel Hanoi 340 reviews
ABS:HotelCheckRates-d299586?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d815139?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d1533551?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d1161184?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero

Silk Path Hotel 305 reviews	Hilton Hanoi Opera 552 reviews	Hotel de l'Opera 266 reviews	Sofitel Legend Metropole Hanoi 2,099 reviews
ABS:HotelCheckRates-d1592633?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d301984?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d1950147?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d299548?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero

Crowne Plaza West Hanoi Hotel

Crowne Plaza West Hanoi

95 reviews from our community

Flexible dates? Try different dates for Crowne Plaza West Hanoi

Been to Crowne Plaza West Hanoi? Share your experiences!

Additional Information about Crowne Plaza West Hanoi

Owners: What's your side of the story?

Related hotels...

Browse nearby

Explore Hanoi

Hotels around Hanoi