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Crowne Plaza West Hanoi

5.0 of 5 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
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Certificate of Excellence 2014
Crowne Plaza West Hanoi
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Crowne Plaza West Hanoi
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161 reviews from our community

Traveler rating
    72
    65
    17
    5
    2
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23
9
85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tokyo, Japan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Aged hotel but expected but to my surprise, so as the service. Checking in took minutes of typing in when told afterward 10 minutes, go to the Club Lounge for check in when tired from travels. Not being energetic, I ordered room service to be called back again and again that the ingredients ordered were out of stock. Ask for... More

Was this review helpful? Yes
crowneplazahanoi, Executive Assistant Manager at Crowne Plaza West Hanoi, responded to this review

Dear EddyZ4, I want to thank you for the feedback that you took the time to provide from your recent stay at Crowne Plaza West Hanoi. Without this feedback, we cannot improve the quality of the guest experience at our hotel. I am however very disappointed that we did not live up to your expectations. Please accept my sincere apologies... More

Athens, Greece
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel, awesome breakfast, very helpful staff. Although, it is really far from the city center.For example, all excursions for Halong Bay had free hotel pick up, but when it came to Crown Plaza it had extra charge!

Was this review helpful? Yes 2
crowneplazahanoi, Executive Assistant Manager at Crowne Plaza West Hanoi, responded to this review

Dear Fotiniiii, We thank you very much for writing us a great review regarding your visit to Crowne Plaza West Hanoi. We are delighted you had a wonderful stay. We look forward to your return visit! Sincerely, Jasmin Kohlbrecher Executive Assistant Manager More

Kansas City, Missouri
Top Contributor
164 reviews 164 reviews
28 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's a bit of a drive, especially with the incredible amount of traffic, to get downtown Hanoi, but the room was clean and quiet. The staff was helpful in telling us the ins and outs about Hanoi taxis...very helpful! The buffet breakfast was plentiful and somewhat diverse, but overall good.

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crowneplazahanoi, Executive Assistant Manager at Crowne Plaza West Hanoi, responded to this review

Dear DayDreamer13, Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated. The hotel is not located in the center of Hanoi but it is situated in the newest business district of the city, which... More

Senior Contributor
26 reviews 26 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel for 3 nights. I never go to hanoi before so was interesting. The staff so friendly. The room was great and very suitable for honeymooners, the food was nice but not to much for 5 stars hotel. Cross the hotel is supermarket and you can find groceries there. Surrounding is cafe in the night but... More

Was this review helpful? Yes 1
crowneplazahanoi, Executive Assistant Manager at Crowne Plaza West Hanoi, responded to this review

Dear Yuliana Y, Thank you for pointing out your very satisfactory stay at Crowne Plaza West Hanoi and your positive feedback. I hope to have the pleasure in welcoming you back. Best regards, Jasmin Kohlbrecher Executive Assistant Manager More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed in the hotel 4 times during the course of 6 months that ended in March earlier this year... The pool was massive but never had the chance to use it, too cold at that period. Basement has a sauna and 2 Jacuzzi's next to it, the tandem made it perfect for the mentally and physically exhausted... The room... More

Was this review helpful? Yes
crowneplazahanoi, Executive Assistant Manager at Crowne Plaza West Hanoi, responded to this review

Dear Boiking, We are most delighted to read that you have enjoyed your stay at Crowne Plaza West Hanoi. We are sure that this feedback will serve as an encouragement to our services team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back... More

Oslo, Norway
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

Having stayed here two times, I have no problems with recommending this hotel. The word excellent comes to mind when describing the different aspects of this hotel. Top rate rooms, excellent staff and great dining. The only draw-back is the location. You will need a taxi to get to central Hanoi.

Was this review helpful? Yes
crowneplazahanoi, Executive Assistant Manager at Crowne Plaza West Hanoi, responded to this review

Dear Lars H, Thank you for your sharing experience of the stay and the great compliment. We look forward to welcome you back soon Best regards, Jasmin Kohlbrecher Executive Assistant Manager More

Ha Noi, Vietnam
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 11, 2014

Sorry I would rate this hotel 5 star for my previous stays, but this time when I was setting up the anniversary for our company, I was unfortunate to have Ms. Tu Luong as our key contact for the event Well, at first meeting, she seemed incredibly helpful, and heard every request we made. Later, when we talked about additional... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza West Hanoi, responded to this review

Dear LongZD, Thank you for taking the time to share your experiences. It's nice to hear that you like our hotel venue and that you enjoyed your stay during the event. Your opinion is very important to us, as it helps us identify areas in need of improvement. We would like to apologize for any inconveniences you may have experienced... More

Penang Island, Malaysia
Top Contributor
68 reviews 68 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 4, 2014

Stayed in this hotel for business trip. Pre-booked a club room in advance with a very good rate of around USD100++ per night. For the price paid, I certainly have no complains about the price and the room. 1)Breakfast in the hotel coffee house and club lounge was also equally good. 2)Gym was very good and in fully equiped. 3)Nearby... More

Was this review helpful? Yes 1
crowneplazahanoi, Executive Assistant Manager at Crowne Plaza West Hanoi, responded to this review

Dear SengKwong Y, Thank for for your recent stay at Crowne Plaza West Hanoi and your detailed comment. It's great for us to know that you had an enjoyable stay and that you recommend our hotel on Tripadvisor. We look forward to welcoming you back at soonest. Best regards, Jasmin Kohlbrecher Executive Assistant Manager More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 3, 2014

This hotel was convenient to the location of my business meeting but otherwise it's way out of the centre. Nice gym but one cross trainer out and the other bit working well- TV screen not working. Spa great. Excellent massage. Pools look nice but didn't get a chance to enjoy. Great breakfast in Club Lounge. Afternoon Tea spread could use... More

Was this review helpful? Yes 2
crowneplazahanoi, Executive Assistant Manager at Crowne Plaza West Hanoi, responded to this review

Dear safendoulis, Thank you for recommending Crowne Plaza West Hanoi. I am delighted that your stay in was great and you really enjoyed our services and facilities. We look forward to welcoming you back… Jasmin Kohlbrecher Executive Assistant Manager More

Hong Kong, China
Top Contributor
87 reviews 87 reviews
60 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed September 23, 2014

I'm somewhat of a Marriott guy but it was full in Hanoi so I trolled expedia for a substitute. Came across the Crowne turned out a great choice. Quick and friendly check in and out. Good size room, WiFi was a little slow but hey, it was free. I am not a fan of hotel buffets but gave lunch a... More

Was this review helpful? Yes 1
crowneplazahanoi, Executive Assistant Manager at Crowne Plaza West Hanoi, responded to this review

Dear Mark R, Thank you for pointing out your very satisfactory stay at Crowne Plaza West Hanoi in your positive feedback. I hope to have the pleasure in welcoming you back. Jasmin Kohlbrecher Executive Assistant Manager More

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Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi

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