We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 490 Hanoi hotels

Crowne Plaza West Hanoi

5.0 of 5 Hotel   |   36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Hotel website
Hotel deals
Hotel amenities
Special Offer
Up to 25% Off Room Rates!
Save Saved
You added Crowne Plaza West Hanoi to your Saves list
Crowne Plaza West Hanoi
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Travelocity Priceline.com
and 6 more sites!
87%
Ranked #89 of 490 hotels in Hanoi
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
Huw W Abergavenny, United Kingdom
Write a Review

131 people have reviewed this hotel

Traveler rating
    63
    51
    13
    4
    0
See reviews for
15
20
8
66
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Abergavenny, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My first trip to Ha Noi was an interesting one. Arriving at the airport, I was met and greeted by the conference hosts who whisked us off to the city. As it was rush hour (on a Sunday) I was amazed at the two wheel hordes. Arriving at the hotel, the service was well up to the standard of this... More

Was this review helpful? Yes
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Huw W, Thank you for choosing Crowne Plaza West Hanoi for your recent stay and your precious time posting this comment. It's our great pleasure that you enjoyed your experience with us. We will continue to work hard to provide best services to all our guests. Hope to welcome you back in a near future. Best regards, Hotel Manager More

London, United Kingdom
Top Contributor
73 reviews 73 reviews
64 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights in March for business. The hotel is located quite a way away from the hotel. I booked an airport pickup which took me directly to the hotel. Big lobby and quite an imposing tall building. I was given an upgrade for being an IHG Gold member. My room has a separate lounge. The bedroom is... More

Was this review helpful? Yes
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear R L, Thank you for choosing Crowne Plaza West Hanoi for your recent stay and your precious time posting this comment on Tripadvisor. We feel so great that you enjoyed your experience with us. We will continue to provide best services to all our guests. Look forward to welcoming you back in a near future. Best regards, Hotel Manager More

Mumbai
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 3, 2014

Great Hotel, excellent hospitality....Super clean rooms. Mind boggling breakfast spread. We have stayed in this hotel for 3 Nights and 4 Days. I was with my wife and 2 year old son...we enjoyed our stay thoroughly. Swimming pool is huge. Grand entrance lobby. It is a 5 star rating hotel, if not, deserve to be.

Was this review helpful? Yes
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear GujuMumbai, Thank you for your recent visit to Crowne Plaza West Hanoi and your precious time writing this comment. It's great to know that your family had a great experience with us. We will continue to do our best to provide best-in-class services to all our guests. We hope to welcome you back to our hotel at soonest. Best... More

Kathmandu, Nepal
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 10, 2014

Stayed for five days in this Hotel and found it very goods for the Biz traveler. It is bite far from NCC in Hanoi where all the major conference take places but ideal for as the streets are quite and good place to take a jogging. The national stadium is also near by. The staff are friendly and thoughtful. They... More

Was this review helpful? Yes
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Jetlbug, Thank you very much for your recent stay at Crowne Plaza West Hanoi and your precious time writing this comment. We are very glad to hear that you had a great experience with us. We promise to try even harder to provide best in class services to our guests. We hope to welcome you back to our hotel... More

Kolkata (Calcutta), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 30, 2013

I stayed at Crowne Plaza during a hectic week in August 2013. After spending more than 16 hrs in the office each day, the hotel was one bright spot of my tour. While not a very short drive from the Airport ( about 45 mins on a clear day), it is at close proximity to the (newer) business district of... More

Was this review helpful? Yes 1
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear sid2508, Thank you for your recent stay at Crowne Plaza West Hanoi and your precious time posting this review. We are glad that you enjoyed our services and facilities. We appreciate your comments about our breakfast and on-duty manager. We will continue to work hard to provide our best services to all guests. Look forward to welcoming you back... More

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 9, 2013

A room on floor 17 (Not standard room but not sure). Very clean and high standard. Nice bed, nice view. Water boiler, safety box, iron and best bathroom ever. Both shower and bathtube. Friendly staff, Highly recommend this hotel. Not too far from airport either.

Was this review helpful? Yes 2
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear basicjava, Thank you for your recent stay at Crowne Plaza West Hanoi and we would also like to thank you for taking time post this nice review on TripAdvisor. I am delighted to read your comments regarding our service and amenities. And it is great to hear that enjoyed your time with us. My team and I do hope... More

Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 27, 2013

Stayed there several times and was always satisfied! Big, stylish, clean and quiet rooms, excellent breakfast, nice staff! Nothing disappointing! Just the Internet is very slow and expensive - should be included in the room rate!

Was this review helpful? Yes 2
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Michael H, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this great comment. We are very glad that you enjoyed your experience with us. We will continue to work hard and deliver best services to all our guests. In the mean time, we are having great deals and promotions... More

KL
Top Contributor
68 reviews 68 reviews
36 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 20, 2013

It has been a few years since I last visited Hanoi. From what I remember I was not overly impressed with the previous hotels I stayed at. This time around I tried the Crowne Plaza West Hanoi and was very happy. Nice hotel with good facilities. Breakfast was very good and overall service as well. Worth a stay for a... More

Was this review helpful? Yes 2
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear LG4KL, Thank you very much for your recent stay at Crowne Plaza West Hanoi and your precious time posting this great review on Tripadvisor. We are very glad that you enjoyed your experience with us. We will continue to work hard and deliver best services to all our guests. In the mean time, we are having great deals and... More

Ahmedabad, India
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 18, 2013

I've been travelling alot since last 7-8 months and i have been to alot of nice hotels, but last October i went to Hanoi to attend a conference and the Hotel which was booked for me was Crowne Plaza. Damn, it was awesome, everything was great, from room service to staff everyone was helpful and did perfect work. The lil... More

Was this review helpful? Yes 2
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear Anas_king_pin, Thank you very much for your recent stay at Crowne Plaza West Hanoi and your precious time posting this great review. We are very glad that you enjoyed your experiences with us. We will continue to work hard to exceed our guests' expectation. We look forward to welcoming you back in a near future. Best regards, Hotel Manager More

Manila
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 26, 2013

This place is far from where the action is. You will lose out on the taxi fare because the old quarters (where most of the shopping and touristy places are) is just far from it. I was expecting the hotel to at least give the guests free shuttle rides to the city and back considering that there are some taxi... More

Was this review helpful? Yes 3
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review

Dear crystalcave, Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated. We will pass your comments to our management team for appropriate actions so that we can do our utmost to provide great service... More

Been to Crowne Plaza West Hanoi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza West Hanoi

Also Known As:
Crowne Plaza West Hanoi Hotel
Crowne Plaza West Hanoi Hotel Hanoi
Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Hanoi
#20 Business Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Official Description (provided by the hotel):
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Orbitz, Venere, Expedia, Asiatravel.com Holdings, Hotels.com and Agoda so you can book your Crowne Plaza West Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crowne Plaza West Hanoi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.