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All 506 Hanoi hotels

Hanoi Dolphin Hotel

61 Luong Ngoc Quyen Street | Hoan Kiem, Hanoi 00844, Vietnam
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Hanoi Dolphin Hotel
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Ranked #222 of 506 Hotels in Hanoi
A recent review
3 of 5 stars Reviewed November 24, 2012
Jacelyn C Perth, Australia
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44 reviews from our community

Traveler rating
    28
    9
    4
    2
    1
See reviews for
4
22
5
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago via mobile

First of all, the pictures VS what we got in real life, so not the same... 2stars worth hotel, NOT 3! And whats up with the double name ? Hanoi Dolphin Hotel & A25hotel?! 1) Really not professionnal staff, we initially booked for 2nights then on the last night, even though we didnt like much the hotel, we were too... More 

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Perth, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 24, 2012

The towels in the room were torn and ratty and the one I had was covered in brown and green stains. On our second night (after an overnight stay in Halong bay) the hand towel was likewise worn and had holes in it. If you ask for a non-smoking room you are told that it is up to you whether... More 

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buenos aires argentina
Top Contributor
85 reviews 85 reviews
60 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed October 17, 2012

The hotel was fine. The location was a bit further from the lake area than others in its price range. I couldn't figure out why clean dry towels were on a shelf in the shower. Also, the bathroom floor got flooded while one took a shower. The only to put soap, shampoo and conditioned, while showering was on the floor.... More 

Was this review helpful? Yes 1
Seoul, South Korea
1 review
5 of 5 stars Reviewed September 2, 2012

I enjoyed at Hanoi Dolphin hotel. stayed here 4days with my boyfriend. The room was comfortable. and clean and cool. wifi was also good. delicious breakfast buffet. and can choose kind of menu. it was great. and in front of shin cafe. so do not need to any other tour. The staff was very accommodating and helpful. and i used... More 

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Seoul, South Korea
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2012

I enjoyed my stay at Hanoi Dolphin hotel. The room was comfortable. I appreciated the cooks for the delicious breakfast buffet. The staff was very accommodating and helpful. I am especially grateful to Anna Nguyen who helped retrieve a jacket that i had left in a tour van and to Mr. Thanh for handling whatever requests I had.

Was this review helpful? Yes 1
ThuPhuong T, Guest Relations Manager at Hanoi Dolphin Hotel, responded to this review

Dear Mr Yowchanan, Warmest greeting from Hanoi Dolphin Hotel. We would like to give our sincerely thanks for your nice review. And glad you enjoyed your stay with us. All of your feedback make our efforts so rewarding.We always aim to please you and when we succeed adjust hotel name to Hanoi Dolphin Hotel. We hope to welcome you again... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed August 26, 2012

We planned on staying at Dolphin Hotel only one night but ended up extending our checkout then coming back when were next in Hanoi. Staff were very friendly and happy to help with any inquiry. Rooms were clean and comfortable with aircon, mini bar, wifi and reasonably priced. Nice and close to the lake being maybe 4 blocks. We will... More 

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ThuPhuong T, Guest Relations Manager at Hanoi Dolphin Hotel, responded to this review

Dear Mrs Renee Schneider, Thank you for taking the time to leave us a great review on TripAdvisor, and we also would like to thank you for choosing to stay with us. We are extremely happy to hear you enjoyed your stay at our Hanoi Dolphin Hotel. We will make sure to pass along all the comments you made to... More 

Central Victoria
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed August 21, 2012

Now known as Dolphin Hotel under new management. Centre of Old Quarter but set back from street. They held our luggage twice during short trips away and sent a staff member to find us when we'd left something behind accidentally before leaving the city for one of these trips. Free internet use, large comfortable room on 4th floor with street... More 

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Toowoomba, Queensland, Australia
1 review
5 of 5 stars Reviewed August 12, 2012

Our experience in this hotel was fantastic. Excellent customer service and very nice and modern rooms. I highly recomend this hotel to anyone that is planning to go to Hanoi. I really think that I need more time to spend in Hanoi and without any doutb I will stay over there again.

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ThuPhuong T, Guest Relations Manager at Hanoi Dolphin Hotel, responded to this review

Dear Mr Eduardo Mba & Ms Cataliana Arias, Thanks so much for your detailed review about your recent experience with us.It’s great to hear that you had such a pleasant stay and enjoyed your trip at our hotel. We always aim to provide guests with the best value for money. We hope to have the pleasure of welcoming you back... More 

Adelaide, Australia
1 review
5 of 5 stars Reviewed August 7, 2012

We stayed there for 5 nights. Actually we had one night off between these days because we went to Han Long Bay. We just saved our luggages there and without any charge. When we came back from Han Long Bay, we were welcomed by nice drink and fruits. The staff were really helpful and gave us a lot of travelling... More 

Was this review helpful? Yes
ThuPhuong T, Guest Relations Manager at Hanoi Dolphin Hotel, responded to this review

Dear Ms Xu T, Thanks so much for your detailed review about your recent experience with us.It’s great to hear that you had such a pleasant stay and enjoyed your trip at our hotel. We always aim to provide guests with the best value for money. We hope to have the pleasure of welcoming you back to our hotel in... More 

Stockholm, Sweden
1 review
5 of 5 stars Reviewed August 3, 2012

I highly recommend this hotel. Great customer service! They were really good at exceeding customer expectations! They helped us with tours, train tickets, pharmacies and much much more ....If I go to Hanoi again will I stay at this hotel.

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ThuPhuong T, Guest Relations Manager at Hanoi Dolphin Hotel, responded to this review

Dear Mrs Karuna, Thank you for your great review. We are really happy when you enjoyed your stay with us. We are always pleasure to help you everything when you be in Hanoi with us by our enthusiam heart. I appreciate all your feedback and will discuss internally with our team. We hope to have the pleasure of welcoming you... More 

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Additional Information about Hanoi Dolphin Hotel

Address: 61 Luong Ngoc Quyen Street | Hoan Kiem, Hanoi 00844, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 42
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