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All 490 Hanoi hotels

Hanoi Dolphin Hotel

61 Luong Ngoc Quyen Street | Hoan Kiem, Hanoi 00844, Vietnam
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86%
Ranked #161 of 490 hotels in Hanoi
A recent review
3 of 5 stars Reviewed November 24, 2012
Jacelyn C Perth, Australia
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  • Reviews (43)
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43 people have reviewed this hotel

Traveler rating
    28
    9
    4
    1
    1
See reviews for
4
22
5
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Perth, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 24, 2012

The towels in the room were torn and ratty and the one I had was covered in brown and green stains. On our second night (after an overnight stay in Halong bay) the hand towel was likewise worn and had holes in it. If you ask for a non-smoking room you are told that it is up to you whether... More

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buenos aires argentina
Top Contributor
81 reviews 81 reviews
59 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed October 17, 2012

The hotel was fine. The location was a bit further from the lake area than others in its price range. I couldn't figure out why clean dry towels were on a shelf in the shower. Also, the bathroom floor got flooded while one took a shower. The only to put soap, shampoo and conditioned, while showering was on the floor.... More

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Seoul, South Korea
1 review
5 of 5 stars Reviewed September 2, 2012

I enjoyed at Hanoi Dolphin hotel. stayed here 4days with my boyfriend. The room was comfortable. and clean and cool. wifi was also good. delicious breakfast buffet. and can choose kind of menu. it was great. and in front of shin cafe. so do not need to any other tour. The staff was very accommodating and helpful. and i used... More

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Seoul, South Korea
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2012

I enjoyed my stay at Hanoi Dolphin hotel. The room was comfortable. I appreciated the cooks for the delicious breakfast buffet. The staff was very accommodating and helpful. I am especially grateful to Anna Nguyen who helped retrieve a jacket that i had left in a tour van and to Mr. Thanh for handling whatever requests I had.

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ThuPhuong T, Guest Relations Manager at Hanoi Dolphin Hotel, responded to this review

Dear Mr Yowchanan, Warmest greeting from Hanoi Dolphin Hotel. We would like to give our sincerely thanks for your nice review. And glad you enjoyed your stay with us. All of your feedback make our efforts so rewarding.We always aim to please you and when we succeed adjust hotel name to Hanoi Dolphin Hotel. We hope to welcome you again... More

Brisbane, Australia
1 review
5 of 5 stars Reviewed August 26, 2012

We planned on staying at Dolphin Hotel only one night but ended up extending our checkout then coming back when were next in Hanoi. Staff were very friendly and happy to help with any inquiry. Rooms were clean and comfortable with aircon, mini bar, wifi and reasonably priced. Nice and close to the lake being maybe 4 blocks. We will... More

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ThuPhuong T, Guest Relations Manager at Hanoi Dolphin Hotel, responded to this review

Dear Mrs Renee Schneider, Thank you for taking the time to leave us a great review on TripAdvisor, and we also would like to thank you for choosing to stay with us. We are extremely happy to hear you enjoyed your stay at our Hanoi Dolphin Hotel. We will make sure to pass along all the comments you made to... More

Central Victoria
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed August 21, 2012

Now known as Dolphin Hotel under new management. Centre of Old Quarter but set back from street. They held our luggage twice during short trips away and sent a staff member to find us when we'd left something behind accidentally before leaving the city for one of these trips. Free internet use, large comfortable room on 4th floor with street... More

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Toowoomba, Queensland, Australia
1 review
5 of 5 stars Reviewed August 12, 2012

Our experience in this hotel was fantastic. Excellent customer service and very nice and modern rooms. I highly recomend this hotel to anyone that is planning to go to Hanoi. I really think that I need more time to spend in Hanoi and without any doutb I will stay over there again.

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ThuPhuong T, Guest Relations Manager at Hanoi Dolphin Hotel, responded to this review

Dear Mr Eduardo Mba & Ms Cataliana Arias, Thanks so much for your detailed review about your recent experience with us.It’s great to hear that you had such a pleasant stay and enjoyed your trip at our hotel. We always aim to provide guests with the best value for money. We hope to have the pleasure of welcoming you back... More

Adelaide, Australia
1 review
5 of 5 stars Reviewed August 7, 2012

We stayed there for 5 nights. Actually we had one night off between these days because we went to Han Long Bay. We just saved our luggages there and without any charge. When we came back from Han Long Bay, we were welcomed by nice drink and fruits. The staff were really helpful and gave us a lot of travelling... More

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ThuPhuong T, Guest Relations Manager at Hanoi Dolphin Hotel, responded to this review

Dear Ms Xu T, Thanks so much for your detailed review about your recent experience with us.It’s great to hear that you had such a pleasant stay and enjoyed your trip at our hotel. We always aim to provide guests with the best value for money. We hope to have the pleasure of welcoming you back to our hotel in... More

Stockholm, Sweden
1 review
5 of 5 stars Reviewed August 3, 2012

I highly recommend this hotel. Great customer service! They were really good at exceeding customer expectations! They helped us with tours, train tickets, pharmacies and much much more ....If I go to Hanoi again will I stay at this hotel.

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ThuPhuong T, Guest Relations Manager at Hanoi Dolphin Hotel, responded to this review

Dear Mrs Karuna, Thank you for your great review. We are really happy when you enjoyed your stay with us. We are always pleasure to help you everything when you be in Hanoi with us by our enthusiam heart. I appreciate all your feedback and will discuss internally with our team. We hope to have the pleasure of welcoming you... More

Warsaw, Poland
1 review
5 of 5 stars Reviewed August 1, 2012

I was in Hanoi in second part of June. Spent two weeks in Hanoi Dolphin Hotel. It was wonderful time. Dolphin Hotel have a very good location in old town. Every place to explore in Hanoi is quite close. Hotel is clean and room have high standard. The best point of this hotel is staff. They help you in every... More

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ThuPhuong T, Guest Relations Manager at Hanoi Dolphin Hotel, responded to this review

Dear Mr Maciek , We first would like to thank you for taking the time to leave us a review, and we'd also like to thank you for choosing to stay with us during your time in Hanoi. We are glad to hear that you were especially fond of our staff & our accommodation.We do everything for our value guest... More

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Additional Information about Hanoi Dolphin Hotel

Address: 61 Luong Ngoc Quyen Street | Hoan Kiem, Hanoi 00844, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
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36 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Official Description (provided by the hotel)
Located in the Hanoi Old Quarter, Hanoi Dolphin Hotel is one of the best three star hotel in Hanoi.On June 28th,2012, a new hotel called Hanoi Dolphin Hotel along with the new owner is located in the heart of Hanoi , Vietnam scale of a three star hotel. This is a bold decision and leap forward development of the new hotel management to enter the market of travelers and tourists.Conveniently situated at 61 Luong Ngoc Quyen, one of the busiest street of the Hanoi Old Quarter, just walking distance to the famousHoanKiemLake. It provides easy access to many famous attractions such as the Opera House, the Water puppet Theatre, theTempleof literature, Dong Xuan Market, theVietnameseArt Museum, andSt. Joseph’s Catholic Church…Boasting 42 luxurious and boutique rooms, they are large and well furnished with mini bar, LCD TV, air – conditioning, safety deposit box and bathtub or standing shower. Most of the room has a panoramic view of the city. Restaurant, tour arrangement and massage service are also available on site. Hanoi Dolphin Hotel is definitely the best choice for leisure and business travelers.Come to Hanoi Dolphin Hotel, you can see our hotel’s entrance gate was designed with a tiled roof like that of aVietnamese lord's residence. Walking along the tree lined terrace, you will see a exciting eight store Dolphin. Impressed by the warm and luxurious atmosphere of our lobby and reception, you will quickly feel like home. Apart from the huge number of guest rooms, an ambience of elegance as well as the hospitality and professional staffs will bring guests the most comfortable atmosphere and memorable feeling.Our commitment to bring value beyond customer expectations " MORE THAN HOTEL" . ... more   less 
Number of rooms
42

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