We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 506 Hanoi hotels

NewMoon Hotel

28 Tran Quy Cap | 28 Trần Quý Cáp, Hanoi, Vietnam
Hotel amenities
NewMoon Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Save
You added NewMoon Hotel to your Saves list
Ranked #453 of 506 Hotels in Hanoi
A recent review
4 of 5 stars Reviewed November 21, 2012
Rastr Prague, Czech Republic
Write a Review

20 reviews from our community

Traveler rating
    6
    1
    3
    3
    7
See reviews for
1
9
3
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (20)
  • Mar-May only
    (4)
  • Jun-Aug only
    (2)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (3)
All months
Calgary, Alberta
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Similar to many reviewers, we were booked this hotel as part of a tour once arriving back from the train from Sapa (stay was about 3 hours long - from 5 to 8 am). The room itself looked ok, but there were what looked like cigarette burn holes in the bedding. My husband also killed a couple of small cockroaches... More

Was this review helpful? Yes
Auckland, New Zealand
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 27, 2014

I can only second to what has already been posted. I was booked here by my travel agent prior to train trip to Sapa. As I entered the room it smelt of cigarette smoke, sheets were dirty and had holes on it. AC temperature is not controlled within the room. There is no hot water. Bathroom was clean. Toiletries and... More

Was this review helpful? Yes
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
150 helpful votes 150 helpful votes
1 of 5 stars Reviewed April 13, 2014

The tour company booked us this hotel to rest before taking the train to Sapa. The hotel is just in front of the train station you can hear all the trains. The room was dirty and smelled like cigarette smoke. The people at reception were not very helpful as we asked for a supermarket or a place to eat and... More

Was this review helpful? Yes 4
Canberra
Contributor
18 reviews 18 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed March 21, 2014

Booked by our tour company between getting back from Halong Bay and going to Sapa, conveniently located across from the train station. Room smelt of cigarette smoke. Our feet turned black walking in the floor. We had to ask for towels and got damp, very old and thin sorry excuses for towels. Asked if they had a restaurant recommendation, they... More

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
111 reviews 111 reviews
31 hotel reviews
80 helpful votes 80 helpful votes
1 of 5 stars Reviewed November 24, 2013

I don't understand what kind of people have rated this 'excellent' !?? It was disgusting. We arrived at 5am at Hanoi railway station and had our flight around 3pm. We were really tired from the night train and found this hotel across from the station. The idea was to sleep for a little while and go to the airport so... More

Was this review helpful? Yes 1
Singapore
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 10, 2013

Our tour agent booked us this hotel before and after our trip to and from Sapa just to freshen up. It is very conveniently located across the train station. The rooms were dim and not well maintained though; the spring of one of the mattress was exposed. Towels were damp and we suspect they were not washed. Breakfast was just... More

Was this review helpful? Yes 2
Imola, Italy
Top Contributor
77 reviews 77 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed December 29, 2012

We spent only few hours here after coming from the night train from Sa Pa and I must say never again!! the room was fair enough but breakfast... oh my god!!! The cafe was just terrible, very dirty and filthy, I would never recommend it to anyone, sorry about that!!!

Was this review helpful? Yes 2
Prague, Czech Republic
1 review
4 of 5 stars Reviewed November 21, 2012

English speaking staff were very helpfull and friendly. The rooms are new, clean and renovated with all you need. Only promlem was to separately control AC. Location is perfect for a short stay, easy to get anywhere. The breakfast was simple but ok. Overall the price is well worth the money for a nice clean and quiet hotel. Would stay... More

Was this review helpful? Yes
Florida
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 10, 2012

We stayed at this hotel for just a few hours in the morning in late November, 2011, after arriving back at the Hanoi Train Station from our overnight train trip from Lao Cai/Sapa. We were only staying at this hotel for a few hours to get a bit of sleep, to shower, and to regroup for our day trip out... More

Was this review helpful? Yes 1
Usedom Island, Germany
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 1, 2011

Their English was limited and couldn't clearly direct me in the right way when asking for directions. Their walls are thin but I guess any lady screaming at the top of their lungs in the room next door is tough to avoid. We complained to the front desk and were able to stop the noise. On a personal note, when... More

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to NewMoon Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about NewMoon Hotel

Address: 28 Tran Quy Cap | 28 Trần Quý Cáp, Hanoi, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 32
Reservation Options:
TripAdvisor is proud to partner with Agoda and TripOnline SA so you can book your NewMoon Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

5 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2)
Viewed
Bathroom (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (4)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay