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New Century Hotel

No 12B Hang Manh Str - Hoan Kiem Dist., Hanoi 10000, Vietnam
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102 Reviews from our TripAdvisor Community

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Traveler rating
    59
    26
    8
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    7
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10
45
14
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
  • All months
    (102)
  • Mar-May only
    (22)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (25)
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Wellington, New Zealand
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

No complaints here. Clean, good price and good people. Location gives access to everything you could want. After some investigation and a bit of negotiation, they gave us the best price around for our transport to the airport. And it came early! A first for us in Vietnam.

Was this review helpful? Yes
Bangkok, Thailand
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 12, 2015

We found this hotel by walking around at 9pm & they offered us a good discounted rate so we stayed two nights. Wonderful hot shower. The bathroom is as most in Asia are - wet room style. The room was comfortable with cable TV & a nice balcony with a view. The furnishings are a little tired & the sheets... More 

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Glasgow, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed March 25, 2015

The many sources we checked before booking this hotel are all fake and we fell for it. The website describes it as having 'elegant decoration and top quality services and facilities served by the professional staff...' The pictures do not match the exterior/interior what so ever (please refer to my pics). It is a booking tour office that has too... More 

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Hanoi, Vietnam
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 13, 2014

We stayed one day at the Hanoi Newcentury on 12 Oct 2014,Ms Lily help me made a trip to Ha Long Bay for two days, and came back to stay at the same hotel for another two days. The hotel was very conveniently located in the Old Quarters, with easy access to restaurants and shops. The night market was only... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed August 21, 2014

We booked this hotel due to an excellent review in our guidebook, only to discover on arriving (at 1am after an internal flight) that the address of this hotel is different to the guidebook. After a bit of digging we discovered that the original New Century had been refurbished and this place had taken the name, and website address, over.... More 

Was this review helpful? Yes 1
LuatNguyen, Manager at New Century Hotel, responded to this review

Dear Caroline, First of alls, I would like to say thanks with your review. According to our manager system, just only a custumer's name "Caroline Adams" have booking in our hotel, aren't you? (This custumer have stayed in our hotel with price 20$/night and must paid 15$ for pick up from airport. But, He onlys paid 20$ for room and... More 

California
Level Contributor
244 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 stars Reviewed August 19, 2014

Just stayed for 1 night in the hotel; as they had done all my booking for a trip to Cambodia before. The service from the travel agent side of things was excellent! The room was huge (#102), but the bathroom is extremely small. Location is great for tripping around the old quarter. Best just to deal with the women working... More 

Was this review helpful? Yes 1
Hebden Bridge, United Kingdom
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed August 2, 2014

We stayed in a room for 3, with 1 double bed and 1 single. It had A/C, fridge, tv and WIFI, nice decor too. We were very happy with the room, the staff were all so helpful. Particularly the girl who helped show us fun places to visit and gave advise on our further travel around Vietnam. We were very... More 

Was this review helpful? Yes 1
Slidell, Louisiana
Level Contributor
48 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed June 18, 2014

I booked on Agoda.com five nights in most expensive accommodations out of three options - suite with double bed. At check in I was given ordinary room with two large beds and no room for anything. Worst was the condition of that room - walls were full of mold and mildew, room smelled bad and required some extensive renovation. After... More 

Was this review helpful? Yes 5
LuatNguyen, Manager at New Century Hotel, responded to this review

Dear Adam, Thank you so much for your booking with us during your time in Hanoi and thanks for your review In as a customer, we understand the customer is always right. But your comment may have prejudiced not objective about us. When you book our room on extranet, because the hotel have no elevator and when you check in... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 15, 2014

When I arived here, people were friendly from the start.. I have a room and I pay 12 dollar per night.. That's a really good price if you compare it to the other hotels in Ha Noi.. Rooms have aircon and WIFI.. It's combined with a tourist agency downstairs, really easy to book whatever you want.. Everybody speaks English really... More 

Was this review helpful? Yes 2
Hanoi, Vietnam
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 14, 2014

This hotel is in a good location in the old quarter -- Hoan Kiem lake is a 5 minute walk away, and the cathedral and food street are nearby. The rooms are big and clean. Mine has big windows and a balcony overlooking the street. It also has a large flat-screen TV. The staff is helpful with motorbike rentals or... More 

Was this review helpful? Yes 3
LuatNguyen, Quản lý bộ phận lễ tân at New Century Hotel, responded to this review

Dear Tyler, We really enjoyed welcome you to our hotel at the next time you come to Hanoi. Thank you about your comment so much and hope you have memorable moments in Vietnam. Lily, More 

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