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All 436 Hanoi B&Bs / inns

New Century Hotel

No 12B Hang Manh Str - Hoan Kiem Dist., Hanoi 10000, Vietnam
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New Century Hotel
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Ranked #75 of 436 Hanoi B&B and Inns
A recent review
4 of 5 stars Reviewed August 19, 2014
Takoyaki47 California
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96 reviews from our community

Traveler rating
    57
    24
    8
    1
    6
See reviews for
10
39
12
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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All months
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 21, 2014

We booked this hotel due to an excellent review in our guidebook, only to discover on arriving (at 1am after an internal flight) that the address of this hotel is different to the guidebook. After a bit of digging we discovered that the original New Century had been refurbished and this place had taken the name, and website address, over.... More

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LuatNguyen, Manager at New Century Hotel, responded to this review

Dear Caroline, First of alls, I would like to say thanks with your review. According to our manager system, just only a custumer's name "Caroline Adams" have booking in our hotel, aren't you? (This custumer have stayed in our hotel with price 20$/night and must paid 15$ for pick up from airport. But, He onlys paid 20$ for room and... More

California
Top Contributor
218 reviews 218 reviews
35 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed August 19, 2014

Just stayed for 1 night in the hotel; as they had done all my booking for a trip to Cambodia before. The service from the travel agent side of things was excellent! The room was huge (#102), but the bathroom is extremely small. Location is great for tripping around the old quarter. Best just to deal with the women working... More

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Hebden Bridge, United Kingdom
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 2, 2014

We stayed in a room for 3, with 1 double bed and 1 single. It had A/C, fridge, tv and WIFI, nice decor too. We were very happy with the room, the staff were all so helpful. Particularly the girl who helped show us fun places to visit and gave advise on our further travel around Vietnam. We were very... More

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Slidell, Louisiana
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed June 18, 2014

I booked on Agoda.com five nights in most expensive accommodations out of three options - suite with double bed. At check in I was given ordinary room with two large beds and no room for anything. Worst was the condition of that room - walls were full of mold and mildew, room smelled bad and required some extensive renovation. After... More

Was this review helpful? Yes 2
LuatNguyen, Manager at New Century Hotel, responded to this review

Dear Adam, Thank you so much for your booking with us during your time in Hanoi and thanks for your review In as a customer, we understand the customer is always right. But your comment may have prejudiced not objective about us. When you book our room on extranet, because the hotel have no elevator and when you check in... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2014

When I arived here, people were friendly from the start.. I have a room and I pay 12 dollar per night.. That's a really good price if you compare it to the other hotels in Ha Noi.. Rooms have aircon and WIFI.. It's combined with a tourist agency downstairs, really easy to book whatever you want.. Everybody speaks English really... More

Was this review helpful? Yes 1
Hanoi, Vietnam
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2014

This hotel is in a good location in the old quarter -- Hoan Kiem lake is a 5 minute walk away, and the cathedral and food street are nearby. The rooms are big and clean. Mine has big windows and a balcony overlooking the street. It also has a large flat-screen TV. The staff is helpful with motorbike rentals or... More

Was this review helpful? Yes 2
LuatNguyen, Quản lý bộ phận lễ tân at New Century Hotel, responded to this review

Dear Tyler, We really enjoyed welcome you to our hotel at the next time you come to Hanoi. Thank you about your comment so much and hope you have memorable moments in Vietnam. Lily, More

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 22, 2014 via mobile

This place got me out of a real jam when my initial hostel denied having my booking. Rooms are big and clean, showers have hot water, bathrooms are small but are adequate. Staff are friendly and offer help in any way possible. Also laundry service is available Good location, easy stroll into town!

Was this review helpful? Yes
LuatNguyen, Quản lý bộ phận lễ tân at New Century Hotel, responded to this review

Dear Alex, We want to say thank you when you choose our hotel to stay in Vietnam. We really welcome you to the next time you come to Vietnam and we hope that our country can become the most interested moment in your trip. Lily, More

Birmingham
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 19, 2014

We were conned from the very beginning when coming to this place. It seems they run in cooperation with the local taxi drivers who drop tourists off outside their hotel. Be warned! they will tell you anything, we were conned by the taxi driver who took us here even though we wanted to go to a different hotel, once we... More

Was this review helpful? Yes 2
LuatNguyen, Manager at New Century Hotel, responded to this review

Dear Cupojava and Customer, Frist, i would like to say thank so much to all of you, who have been concerned about our hotel . I am Lyli, director of Hanoi New Century Hote Today, i write this letter on behalf of our family hotel to apologize to you about the problem happen in a short time past . Tom... More

Haifa, Israel
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 26, 2013 via mobile

I paid 14 USD for a nice big clean room in the hotel. Wifi reception was perfect too. I cant complain much about the hotel itself but the money grabbing owners just kept on giving us more and more reasons to write this warning review. They lied to us about a taxy price, bus tickets and even missledged us about... More

Was this review helpful? Yes 1
Skagway, Alaska
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 1, 2013

Tom, (spelling?) The owner/manager, looked at us like walking wallets. Lied to us from the moment we walked in. Tried to overcharge for bus tickets to laos by 20+ usd. Very pushy sales man, would not let us leave. We agreed on a price for a room the night before and in the morning the price was much higher.

Was this review helpful? Yes 3
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Additional Information about New Century Hotel

Address: No 12B Hang Manh Str - Hoan Kiem Dist., Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 33
Reservation Options:
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