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All 506 Hanoi hotels

Hanoi Medallion Hotel

3.5 of 5 Boutique Hotel   |   11 Ma May Street, Old Quarter, Hoan Kiem District, Hanoi 1000, Vietnam
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Hanoi Medallion Hotel
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Ranked #137 of 506 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Anna R
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394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Malaysia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

The room is quIte nice. The staff have been quite helpful. BUT there is an extremely loud hostel bar next door. When we checked in we voiced our concern and were told our room was located over a peaceful garden. Incredibly noisy. Even with earplugs it is truly awful.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great stay here in Hanoi, the rooms were clean and large enough, it was in a great location in the old quarter and the included breakfast was great. My friends bag had not arrived at the airport when we did and got lost on the plane trip from Melbourne, and the staff were incredibly helpful by calling... More 

Was this review helpful? Yes 4
Perth, Australia
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I with 6 others, have just returned from a holiday in north Vietnam, using the Medallion as our base. We spent days visiting Sapa, Ha Long Bay, Ba Be Lakes area and Ninh Binh area and each time we returned to Hanoi to our favourite hotel. The hotel staff quickly remembered all our faces, were very friendly... More 

Was this review helpful? Yes 1
MedallionHotel11, Giám đốc quan hệ khách hàng at Hanoi Medallion Hotel, responded to this review

Dear LucyBarbara, A hug love from our lovely Hanoi City, First of all, thank you so much for taking time sharing your experienced during your stay. I am delighted to hear our service and accommodations made your trip to Hanoi a memorable one. Our staff prides themselves on being personal and helpful in every way possible It is always appreciated... More 

Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
195 helpful votes 195 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In the old quarters. Quaint boutique hotel. Service is very good. I was transferred to the hotel next door (Hanoi Hotel) because there was no electricity on the first day of my arrival. The transfer were hassle free and just a few steps away. Upon returning the next day, I was upgraded to an Executive Suite. Wifi is very bad... More 

Was this review helpful? Yes 1
MedallionHotel11, Giám đốc quan hệ khách hàng at Hanoi Medallion Hotel, responded to this review

Dear Ms June3g, Thank you so much for your sharing about your accommodation in our hotel during your trip to Hanoi. We're so sorry for the incident you've met when you get to our hotel. we're sure that not happen again anymore. Great that you enjoyed our guest room facilities, breakfast and our helpful staff team. We are trying to... More 

M
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

centrally located in the Old Town, but still a quiet room with view into a narrow, lush green inner couryard very clean, could not ask for more furniture, sheets, towels in very good condition (not chipped/frayed/...) air condition is working very well breakfast buffet is large enough, but not hughe; you get 4 hot dishes plus a usual mix of... More 

Was this review helpful? Yes 1
MedallionHotel11, Giám đốc quan hệ khách hàng at Hanoi Medallion Hotel, responded to this review

Dear Charlotte C, A huge love from Hanoi City!!! Thank you for choosing Medallion Hanoi Hotel as your preferred place. We are so happy that you had a wonderful stay with us and enjoying our services. We highly appreciate your review on tripadvisor and We will be happier to see you on the next time in Hanoi.Your review is our... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Unfortunately when we checked in for our 2 night stay due to some electrical issue we were moved to the nearby Maison hotel for the first night. Whilst this was a nice hotel it wasn't what we had booked (we wanted a balcony) and therefore was a little disappointing.The following morning we went on a preplanned day trip and returned... More 

Was this review helpful? Yes 1
MedallionHotel11, Guest Relations Manager at Hanoi Medallion Hotel, responded to this review

Dear BEV B, First of all, on behalf of our hotel, i want to say thank you so much for your stay and enjoy our hotel. We consider that the guest comments are one of the best way for us to upgrade our service. We 're so sorry for that incident happen and make sure your next time it's not... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife, our 2 sons and I stayed here on 2 separate nights with a trip to Halong Bay in between. We had an interconnecting room on each occasion. We loved it here due to the location and the staff were so friendly. The girl who was there when we checked in couldn't have done any more for us and... More 

Was this review helpful? Yes 1
MedallionHotel11, Guest Relations Manager at Hanoi Medallion Hotel, responded to this review

Dear Mr Brendan O, Thank you so much for taking time to share your wonderful experience with us. We're all delight to know that you enjoy your stay and our services here. We would like you to know how much we appreciated your recognition of our fine hotel and for the many kind words you expressed to our staff during... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 11, 2014

We stayed here for three nights before and following a cruise on Halong Bay. I thoroughly recommend this French provincial-style hotel and the customer service provided by Manager Mr Tu, Customer Service Mgr Kien, and all staff. Its excellent location in the Old Quarter provides the ideal opportunity to sample and get used to exploring this fascinating precinct. The website... More 

Was this review helpful? Yes 1
MedallionHotel11, Public Relations Manager at Hanoi Medallion Hotel, responded to this review

Dear Mr Fergus, A huge love from Hanoi City!!! Thank you so much for choosing Medallion Hanoi Hotel as your preferred place. We are so happy that you had a wonderful stay with us and enjoying our services. We highly appreciate your review on tripadvisor and I am realy happy to see my name which is mentioned in Tripadvisor also.... More 

Millicent, Australia
Contributor
16 reviews 16 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 11, 2014

Great hotel, situated in the Old Quarter right in the thick of things. Step out the front door and see the true Hanoi. Loved it. Good staff and exchange rates. Room was abit closed in, just one small window with interesting glass window between bathroom and bedroom.

Was this review helpful? Yes 1
MedallionHotel11, Guest Relations Manager at Hanoi Medallion Hotel, responded to this review

Dear gailandgraham, A warmest greeting from Medallion Hanoi Hotel!!! On behalf of our staffs, thank you so much for choosing Medallion Hanoi hotel as your preferred place on your trip to Hanoi. We 're so delightful that you enjoyed your stayed with us and felt happy with our staff, our services and location.We're always try our best to make our... More 

Adelaide Hills, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

In the heart of the Old Quarter this hotel was a fantastic base for our stay in Hanoi. Fantastic, friendly and helpful staff, rooms good sized and comfortable, breakfasts delicious, weekend night markets on your doorstep. Thank you Hien Nguyen and team for helping make our stay amazing. Look forward to our next visit.

Was this review helpful? Yes 1
MedallionHotel11, Guest Relations Manager at Hanoi Medallion Hotel, responded to this review

Dear shellB62, On behalf of our staff I would like to say thank you so much for choosing Medallion Hanoi hotel during your trip to Hanoi. We are so happy that you enjoyed your stay with us and special appreciated the service of our team. We would like you to know how much we appreciated your recognition of our fine... More 

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Additional Information about Hanoi Medallion Hotel

Address: 11 Ma May Street, Old Quarter, Hoan Kiem District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hanoi Medallion Hotel 3.5*
Number of rooms: 70
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Hotel Style:
#55 Family Hotel in Hanoi

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