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Silk Path Hotel

#83 of 537 Hotels in Hanoi
Certificate of Excellence
Hotel website
195-199 Hang Bong Street, Hanoi 844, Vietnam
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Silk Path Hotel
Silk Path Hotel
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1,029 Reviews from our TripAdvisor Community

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Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The staff here are amazing!! The hotel itself and facilities incl their restaurant and bar are amazing and well priced, but their staff were just amazing. We arrived at the hotel at 5:00am following returning from sapa on the overnight train. The hotel staff were good enough to let us in to sit in the lobby area until their proper... More 

Helpful?
Thank Benjamin L
Somerset, UK
Level Contributor
389 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I really didn't take to this hotel. It was one that we had rejected when it was offered by our travel agent for our scheduled stay in Hanoi, but when our Halong Bay cruise was curtailed (If you are thinking of taking this cruise, see my review of Jasmine for a couple of warnings) and we returned to Hanoi early,... More 

Helpful?
2 Thank TauntonBob
Adelaide, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for 1 night before going to Halong Bay and then back again for 2 nights afterwards. This hotel is very stylish and in immaculate condition. Rooms are nice, bathroom on the smaller side.. we had a Deluxe Room which was internal (there is a window which faced a light well, so no view) although this didn't bother... More 

Helpful?
2 Thank Cora S
Paris, France
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Silk Path is a charming hotel with good service, nice breakfast, great location. We walked everywhere from here. From the time we walked in, we felt welcome! Rooms are very clean and the staff friendly and helpful. Strongly recommend!

Helpful?
1 Thank FlorainParis
Chi P, Public Relations Manager at Silk Path Hotel, responded to this review

Dear FlorainParis, Thank you so much for sharing your impression of our Silk Path Hotel Hanoi and the positive service and hospitality you experienced through your recent stay with us. I am glad to see you had a pleasant stay with us and that you enjoyed our location and breakfast. Hope to get the chance receiving you back soon. We... More 

Preston, United Kingdom
Level Contributor
183 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a few concerns before arriving saw some indifferent reviews and always a bit wary of city hotels. Need not have worried was very pleased with the hotel from the moment we arrived. Arrived late in the dark into the chaos of Hanoi and was a bit worried about what we had let ourselves in for. But was immediately welcomed... More 

Helpful?
Thank Mickthexton
Chi P, Public Relations Manager at Silk Path Hotel, responded to this review

Dear Mickthexton, Thank you so much for your kind words regarding your stay with our Silk Path Hotel Hanoi lately! I am so glad that we could be able to bring you great impression during your time in Hanoi. That makes me believe that your experience at our hotel is a memorable one. We are very happy to have been... More 

Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Considering the unpleasant Hanoi winter weather in January, I was surprised how well booked up the Silk Path was -- I guess the good reviews haven't hurt... Anyways, the hotel and its staff generate a generally welcoming and clean atmosphere. That was also true for my room, well except for the fact that the inside temperature was not much different... More 

Helpful?
Thank juergen33
Chi P, Public Relations Manager at Silk Path Hotel, responded to this review

Dear juergen33, First of all, thank you very much for staying with us and taking time to share your feedback on our tripadvisor page. I heartfelt apologize for your unsatisfactory experience and we have missed the chance to deliver services that meet your expectation. The cold has come more severe unexpectedly this year; however we know that it should not... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My wife and I spent 3 nights here on our first trip to Hanoi and have been extremely impressed. There was some slight confusion on arrival with our booking being under an incorrect name (the online travel agent I went through used my middle name as my surname it turned out) however this was identified and resolved very quickly by... More 

Helpful?
Thank Clutrz
Chi P, Public Relations Manager at Silk Path Hotel, responded to this review

Dear Clutrz, Thank you for taking the time to leave us your comments which are very in detail and important for us to access our performance. I am very delighted to see that you had a pleasant stay with us and that our staff member were attentive and helpful to assist you in every moment of your stay. I have... More 

Seattle, Washington
Level Contributor
143 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is very convenient to the Old Quarter. A few blocks away is Hang Bai, which has nice silk scarves. The whole area is bustling and fun to walk. Not inexpensive and the rooms are small, mostly with views of walls across the way but your in a populous city and the staff is wonderful, the food is good... More 

Helpful?
Thank KathrynandTerry
Chi P, Public Relations Manager at Silk Path Hotel, responded to this review

Dear KathrynandTerry, We are very glad that you had a pleasant stay with us and you were satisfied with the amenities and services we have been able to provide our guests. Thank you for noting that we are worth the trip, as we are centrally located and within walking distance to Old quarter and other landmarks. We believe you enjoyed... More 

London, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Firstly they put us in a room with a window looking at an internal wall 2 foot away. It was like a cell. When we complained they wanted to charge for an upgrade. We argued that in a 4* hotel, you're entitled to a window, they eventually changed room, to one that was so dirty, even our guide took photos.... More 

Helpful?
1 Thank 515Donna
Chi P, Public Relations Manager at Silk Path Hotel, responded to this review

Dear 515Donna, First of all, thank you for having stayed with us and spent time sharing your experience. Please be informed that we had confirmed with your travel agent not to charge your cancellation once we saw that you wanted to change the hotel. Please check again with your travel agent if any miscommunication as we could guarantee that we... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this hotel from 31st December 2015 to 4 January 2016. We were a family of 3. The hotel was very nice with excellent service from the reception staff always smiling and greeting us. I wish I took down their names so I could mention them for excellent service but they were all efficient helping us with our... More 

Helpful?
Thank Rishaylin N
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