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Sheraton Hanoi Hotel

4.5 of 5 K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Certificate of Excellence 2014
Sheraton Hanoi Hotel
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Sheraton Hanoi Hotel
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664 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Hanoi Hotel
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South Orange, New Jersey
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 24, 2008

We started our Honeymoon at the Sheraton Hanoi. We were upgraded to a Suite, which as really beautiful. The room is traditional in its decor, minus some of the Vietnamese touches, you could be in Cleveland, Ohio. That being said, the hotel was very nice, super clean, friendly and knowledgeable staff and a great gym. The gym was on par... More 

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Hobart, Australia
Top Contributor
208 reviews 208 reviews
38 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed August 4, 2008

The Hotel was lovely. The staff and especially the door girls ( who opened the front doors every time you came near ) were very friendly and helpful. They sprang to help at the slightest hint you might need something, from organized a taxi to help about where to eat. The pool was nice but the water was very warm... More 

Was this review helpful? Yes 1
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 2, 2008

Stayed at the Sheraton Hanoi for about 5 days during our 8 nights in Hanoi. I'll post a review for the other hotel, but the Sheraton, despite a location further away from the heart of the city, was clearly the better of the two. PROS: Great Spa: My wife and I used the spa several times. The staff was always... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 24, 2008

Terrible. I had an on balance average stay at the Sheraton Hanoi with one glaring exception – I know this may not be how most people rate a hotel, but the gym was horrendously managed. Its a tight space to begin with and the gym was holding an aerobics class at such full volume it actually hurt my ears. My... More 

Was this review helpful? Yes 2
Robina, Australia
Top Contributor
65 reviews 65 reviews
26 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed April 25, 2008

This hotel is a perfect example of what 5 star hotels should be. We stayed 4 nights and everything was perfect from start to finish, double entry doors opened by girls dressed in Vietnamese dress and porters actually rushing to help. Our room was classically styled, high ceilings, well equipped and most of all comfortable. Breakfast was great and at... More 

Was this review helpful? Yes 1
14 reviews 14 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 22, 2008

We stayed here for 3 nights in March 2008. This is a lovely hotel which is outside of the city centre - it was about a 10 minute drive. For us the location was ideal - it seemed very tranquil as it is away from the main drag. The hotel staff were excellent. The rooms were very nice, very clean,... More 

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Nr Loughborough
Top Contributor
63 reviews 63 reviews
38 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed January 14, 2008

I stayed at this hotel for a conference and business travel. Although it is not as central as some of the large hotels this was not an inconvenience. I cannot compliment the helpfulness of the staff enough - they were fantastic. The rooms were very clean and comfortable. Restaurants were excellent and there was plenty of choice for breakfast and... More 

Was this review helpful? Yes 1
San Francisco, California
Top Contributor
60 reviews 60 reviews
44 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed January 6, 2008

I was disappointed to see that the Sheraton Hanoi Hotel is located about 10 minutes north of the city downtown and the edge of West Lake. The hotel appears to be dated and "tired". It's more 80/90's Vietnamese-esque styling, then shiny and new nor colonial. The rooms were nothing special, but the bathroom has a separate shower and tub. There... More 

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Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 2, 2008

I fell in love with the hotel once i entered since vietnam is so ill-organized city.Dirt and loud noise everywhere...The hotel lobby was good-size and well lit.The front desk was okay and fortunately can speak english properly.Sheraton was so nice that i was automatically upgraded from standard room to preferred guest room when they coudln't find avalaible connecting rooms.My rooms... More 

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14 reviews 14 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 26, 2007

We stayed at this hotel in December 2007 for 4 nights. It is 10 minutes by taxi to the city center; there is nothing much around the hotel itself. The rooms were good size, clean ... pretty much what you'd expect from a Sheraton. The first night the guests in the room next to us were a little loud. We... More 

Was this review helpful? Yes 1
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Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
Number of rooms: 299
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Hotel Style:
#24 Luxury Hotel in Hanoi
#31 Spa Hotel in Hanoi
#46 Business Hotel in Hanoi
#58 Family Hotel in Hanoi
#62 Romantic Hotel in Hanoi

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