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Sheraton Hanoi Hotel

4.5 of 5 K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Certificate of Excellence 2014
Sheraton Hanoi Hotel
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Sheraton Hanoi Hotel
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647 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

My office held 3 days workshop in Sheraton Hanoi and very pleased with its overall service. The staff professionalism and helpfulness is over the top especially. Ms. Vu that always stand by to assist with last minutes arrangement and coordination. Sheraton definitely become my first option if I'm holding a workshop again in Hanoi

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4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for just one night in club rooms ... staff were extremely friendly check in was no problem . We ate the finger food in club room with the free alcohol which saved us from buying dinner . Rooms had everything you needed my opinion the best thing was the bed felt like you were sleeping on a big... More

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4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

Nice hotel. But a total "rip off". They advertise as a "Family Hotel", this is true if you want to pay for everything through the nose. First piece of advice... don't eat there, again a total "RIP OFF". 3 hamgurgers with chips, 1 steak sandwich, 2 beers and 2 juices... $140.00AUD...Second, don't use the Laundry service.... I had 2 small... More

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Long Island, NY
Top Contributor
62 reviews 62 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent two nights at the beginning of our trip to Vietnam. The hotel is a full service hotel on West Lake. It is true luxury, In two days I never touched a door. Rooms were clean and efficient. There is a pool, a nice gym, and a tennis court. The buffet breakfast was great, with an egg station, hot... More

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Boston, Massachusetts
Top Contributor
50 reviews 50 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Sheraton Hanoi was very serviceable. The rooms are a little dated but fine overall. There was some miscommunication when we checked in, but they eventually sorted it out for us. The issue was, when non-smokers request a non-smoking room, we want a room that has NEVER been smoked in. Not a room that has been smoked in for years... More

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Redondo Beach, CA
12 reviews 12 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

After staying a few nights at the Metropole, it's hard for anything else to compare. The Sheraton Hanoi is a good tourist hotel and very good value. As with most Sheratons I've visited recently, the rooms are a bit dated and in need of an upgrade, however, they are large and clean. If you are able to get a club... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This is far enough away from the super busy area but still close enough to pop back and drop off all your shopping. Taxi is about $3-$4 from the main markets. Staff were super friendly and remembered us from 2 day and our coffee orders. Always helped when we had questions and nothing was ever too hard. My friend got... More

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Senior Contributor
46 reviews 46 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton Is a short taxi ride from the centre of Hanoi in a quiet area near a lake and shops. We discovered a great French bakery restaurant nearby but that is a separate review. The desk staff were very helpful. On two occasions we left our bags there whilst we were away. An email was sent to us advising... More

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Markham, Ontario, Canada
16 reviews 16 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This west lake location is nice if you want to be away from the crazy downtown area but a bit of travel to get to other attractions or restaurants... The hotel is a typical Sheraton (would not be a 5 star anywhere else in the world) but is clean and has a good location with good views of the lake...the... More

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Paul N", Thank you for staying in Sheraton Hanoi. We want to firstly apologize for the wait you encountered during the check in process. We will review the checking in process so as to better handle the situation in future. We are delighted to hear on your pleasant experience in the surrounding areas of the hotel. The culinary team... More

Reston, Virginia
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

- Service was spectacular - much better than any hotels I have been to, being a platinum member of both Marriott and SPG. Exec lounge is awesome with very friendly and professional services. I wish staff of hotels in the US can learn something from these folks about customer service and hospitality. - Concierge was also very nice. They were... More

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Toan D", Thank you for your loyalty and choosing to stay in Sheraton Hanoi. We are delighted to hear on you great experience during your stay here. The staffs in Sheraton are cultured to go the extra step in providing quality service. They are always on hand to willingly render assistance to all guests. Your comments will motivate them... More

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Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
Number of rooms: 299
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