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Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Sheraton Hanoi Hotel
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989 Reviews from our TripAdvisor Community

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San Francisco, California, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel is dated but clean. Breakfast buffet was pretty good with slightly different selections every day. One word of advice is to bring your own toiletries. The ones they provide are terrible. Odd number rooms are lake facing. The lake is filled with dead fish and smells. Not great for a romantic stroll.

Helpful?
Thank Elaine T
Prachinburi City, Thailand
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

The boys and girls in the front are very nice. I impressed them and their service. They help and support us as the best providing. When I want the information to get the way to the museum and an old university They gave my way with smile. Thanks.

Helpful?
Thank Pandajung
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

This was my seventh stay in the past year and was again a pleasant stay. The location is great with the lake view, bunch of restaurants in walking distance. But Hemisphere's steak was an awesome choice. Warm welcome was nice at the front desk, and staff at the exec lounge were very friendly as well. Loved the free upgrade to... More 

Helpful?
Thank Hyungchan C
New Zealand
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked a club room which was very good and the service, food and drinks in the club were particularly good. We did spend a little time by the pool but I was disappointed as the area was very run down and quite small. Needs a make over.

Helpful?
Thank Helen E
Seoul, South Korea
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had stayed at Sheraton Hanoi Hotel twice for one night in January, 2016. For years, I am a SPG Platinum member, a Hyatt Gold Passport Diamond member, and a Hilton HHonors Diamond member, because 1. I spend a lot of nights away from home every year, and 2. I prefer a big five star hotel managed by global hospitality... More 

Helpful?
Thank KoreanMale
Bangkok, Thailand
Level Contributor
56 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Airport is a fair bit out of the city but hotels in this Westlake area are on the right side. Very good dining options on site. Great service. Good status benefits. Short cab ride from anything central. A bit worn rooms.

Helpful?
Thank gumball997
Burton On Trent
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived early morning and told we could not check in until 2pm, ( not hotels fault), however they saw how tired we were and managed to get rooms ready 4 hours earlier. Staff were all friendly , which is impressive in a large city hotel. Rooms were lovely, and had a bath and shower. Coffee and tea making facilities in... More 

Helpful?
1 Thank Nicola K
1 review
5 of 5 stars Reviewed 1 week ago

Sheraton is an obvious choice for my stays in Hanoi for almost 10 years, not just because I'm a SPG Platinum member. The hotel itself boasts a perfect location, excellent lake view and outstanding customer service. I also would like to thank all the Club Lounge staffs on duty today (Jan 31, 2016) for promptness when I informed them I... More 

Helpful?
Thank Kelvin T
Melbourne, Australia
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was the only hotel we stayed in during this Vietnam holiday that was part of an international group. Stepping into the hotel is an experience that is true to brand. The service is pleasant, efficient and unobtrusive. I just wish you didn't have to arm wrestle hotels like Sheraton into providing free wifi in the room. These days it's... More 

Helpful?
Thank BrooksieG
Level Contributor
100 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I spent 2 nights here in January 2016. We were lucky enough to receive a free upgrade on the first night (but only the first night) to one of their Ambassador Suites on the top floor. It was absolutely huge, even decadent. The second night was in one of their Deluxe rooms which while comfortable and well-appointed... More 

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Thank SageAU1
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