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Sheraton Hanoi Hotel

4.5 of 5 K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Certificate of Excellence 2014
Sheraton Hanoi Hotel
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Sheraton Hanoi Hotel
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721 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Savannah, Georgia
2 reviews
3 of 5 stars Reviewed yesterday NEW

Nice hotel but was disappointed with the service my husband and I received. The hotel was booked by our travel agent so the hotel did not know of my spg gold status until I checked in. They told me they could not give me the free WiFi in my room because it was booked through a travel agent but they... More 

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Lyndhurst, New Jersey
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I had a pleasant stay at this property. Staff were very friendly. Met Ms. Jihae Choi at the club lounge, she made us most welcome and comfortable. She speak very good English. The club lounge food was great, good beverages and good service. Breakfast Buffett was good and they have a good pho! I enjoyed the sticky... More 

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We booked our greay cruise through Brilliant Halong Cruises website where they had many great cruises and they recommended for us this hotel and we had an excellent stay. Hotel with grear garden and restaurant with many great choices for food. Our room with great Lame View. Our cruise to Halong Bay booked with them was excellent and we absolutely... More 

Was this review helpful? Yes 1
Irvine, California
Contributor
16 reviews 16 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

If you know going in that you are a bit of a drive from the Old Quarter then the amenities of this hotel, especially for preferred SPG guests, make this an ideal stay for Hanoi. I knew I would be spending my days out sightseeing, so I was looking for a great room, breakfast, and evening lounge. The Sheraton was... More 

Was this review helpful? Yes 1
Hertfordshire
Contributor
19 reviews 19 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a corporate, impersonal hotel but has all the facilities you would expect from a five star hotel. The staff are efficient but in the main not very friendly. The rooms are well appointed with exceptionally comfortable beds. The only real problem with the hotel is that it is too far from the Old Centre of Hanoi so a... More 

Was this review helpful? Yes 1
Palos Verdes, CA
Top Contributor
76 reviews 76 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Sheraton is one of the nicest I stayed in. Beautiful rooms with Asian decor. Stayed 3 nights on a guided trip that included a breakfast buffet which was extensive. The area isn't great for casual walking around, but a great jumping-off location for local tours.

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Vic_and_Leila", Thank you for staying in Sheraton Hanoi. We are delighted to hear on your pleasant stay with us. Our rooms are uniquely decorated to give guests a sense of comfort and warmth. The culinary team also does a great job in ensuring the breakfast buffet fare has a balance of local, oriental and western cuisine. We thank you... More 

Japan
Top Contributor
99 reviews 99 reviews
50 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel indeed a nice one with good rooms and facilities in general, used often for international and business meetings. The hotel is located in Tay Ho area where you can have a good access to and view of the West Lake and where many expats live. The service and F&B is equally good. So overall great hotel, mostly for... More 

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Kenyalang", Thank you for staying in Sheraton Hanoi. We ae delighted to hear on your pleasant stay with us. We are also happy to hear that you were able to enjoy the surroundings of the hotel. This area is tranquil and it instills a sense of calmness to all our guests. We are located in the expat living area... More 

Ho Chi Minh City, Vietnam
Senior Contributor
21 reviews 21 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am using the Sheraton hotel for both business and private trips to Hanoi despite it's quite far from the Hanoi center. It's located on the peaceful west lake and the hotel perimeter offers a quite amazing scenery. All is just great: The whole staff is just super........... The Rooms The View The Outdoor Pool The Spa The hotel also... More 

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "72amzu72", Thank you for choosing Sheraton Hanoi for both your business and private trips. We are delighted to hear on your pleasant experience with us. The hotel is conveniently located in a calm and peaceful area overlooking the largest nature lake in Hanoi, West Lake. We are also located in the expat living area in Hanoi with many restaurants... More 

Blackpool, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Arrived at the Sheraton on Wednesday afternoon. In the rain!!!! Oh well thats life. However the room was excellent, grand deluxe on the 10th floor. The free shuttle into Hanoi was excellent the driver a lovely guy. Cab back very reasonable. First class service.

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear m44lk_c, Thank you for choosing to stay at the Sheraton Hanoi. We are delighted to hear on the pleasant experience you had with our room. We are also happy to hear you made use of our value added service, being the shuttle bus. These are one of the few factors that make the Sheraton Hanoi a warm, comfortable and... More 

Dubai
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you prefer a nice hotel away from the city centre, then the Sheraton would be a great choice. Located next to the peaceful West lake with a few quaint shopping and nice restaurants within walking distance, the hotel offers a retreat. Cabs are easily available to travel to city center, which seems really far due to the traffic in... More 

Was this review helpful? Yes 3
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "ssmmiittaa", Thank you for staying in Sheraton Hanoi. We are happy to hear on your pleasant experience with us. It is nice to hear you enjoyed our well appointed rooms with the lakeside view which made your stay comfortable. The hotel is located in the expat community in Hanoi. We thank you for your comments. It will be our... More 

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Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
Number of rooms: 299
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Hotel Style:
#23 Luxury Hotel in Hanoi
#30 Spa Hotel in Hanoi
#39 Business Hotel in Hanoi
#50 Family Hotel in Hanoi
#56 Romantic Hotel in Hanoi

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