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Sheraton Hanoi Hotel

#118 of 510 Hotels in Hanoi
Certificate of Excellence
K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Sheraton Hanoi Hotel
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Sheraton Hanoi Hotel
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734 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shanghai, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is nicely located between airport and down town Hanoi. There is a beautiful lake beside the hotel. I walked along the lake shore in the early morning and it was a nice walk. It is my second stay with this hotel. I am surprised that Manager Hang Bui and Vinh still remembered me well and greeted me warmly... More 

Was this review helpful? Yes 1
Adelaide, Australia
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here on two separate nights either side of our trip to HaLong Bay. The rooms and bathroom are huge and really lovely and we truly appreciated a late check-out before our long flight home but the positives for me stopped there. I was extremely frustrated to stay in a 5 star property and be requested to pay more... More 

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Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I arrive Sheraton at late night 19 Mar the hotel was empty at entrance, nobody stayed as normal as 5 star hotel and I knew it was normal because it located in Hanoi, one of the worst service place in Vietnam when I approached reception counter, presented the Privilege Card and they even didn't care, they said we are full... More 

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Calgary, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

We spent 5 days at the Sheraton Hanoi while we explored through the city and took a short side trip out to Halong Bay. We were so impressed with the Sheraton. The staff were friendly and expremely helpful. We upgraded to the Executive Floor, which was well worth the small difference in $$. The concierge service was personable and very... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago

Outstanding staff, helpful in many ways. Spacious and comfortable rooms, and meals that definitely exceeded my expectations! Nice walks around West Lake area. Ideal location for 'taxi' pickup to visit historical attractions.

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Mike D", Thank you for staying in Sheraton Hanoi. We are delighted to hear on your pleasant experience during your stay with us. The Sheraton Hanoi is dedicated in giving our entire guest a warm and comfortable stay with top quality service. We are also happy to hear that you enjoyed the tranquil surroundings of the hotel. We look... More 

Neuilly sur Seine
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is not in the city centre but it is on the West Lake in a beautiful part of town. We found the service excellent and the food very good and varied. The staff of the hotel is amazing! Always a smile and everyone will do anything to be helpful, a rare thing to find in a big chain... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Petite-souris", Thank you for staying in Sheraton Hanoi. We are delighted to hear on your pleasant experience. All the staffs are passionate in their job. They will go the extra step to assist the guest. The culinary team is also equally as dedicate in serving top quality food. This is what makes Sheraton special. We have highly dedicated staffs... More 

New York
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here during the first leg of our Vietnam trip. Located on west lake, and while there is not a ton around the hotel, there are some great cafes and restaurants since the area is rapidly growing and attracting young residents. The hotel itself was excellent, great rooms and incredibly warm and welcoming staff. Several bars and restaurants on... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "avin492", Thank you for choosing to stay at the Sheraton Hanoi. We are happy to hear on your pleasant stay with us. It is also great to hear you enjoyed your room and the surroundings of the hotel. The staffs are passionate in serving the guests and will go all out to ensure top quality service. We thank you... More 

New Delhi, India
Top Contributor
100 reviews 100 reviews
46 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 1 week ago

Went on vacation to Hanoi and it was good that I had booked at Sheraton. It has a awesome location - just off the lakes. My room had lakeside view. Check in was ok - it could have been better but for an over-enthusiastic hard sales person on the front desk who tried selling me different options... Room was good... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "tvnfindia", Thank you for choosing to stay in Sheraton Hanoi for your stay. We are delighted to hear that you had a good vacation with us. It is nice to hear that you enjoyed the cuisine in we offered in Sheraton. The culinary team ensures a good mix of Western and oriental cuisine. The service staffs are also ever... More 

Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed staying at this hotel. The driveway leads to an area with a courtyard before entering the lobby. The staff was courteous and helpful. Our room was spacious and had a good view of Ho Tay (West Lake). The area within walking distance of the hotel has cute stores and good restaurants. It's closer to the airport than... More 

Was this review helpful? Yes 3
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Mai N" Thank you for staying in Sheraton Hanoi. We are delighted to hear that you enjoyed your stay with us. The staffs are highly motivated to deliver top quality service that leaves a good lasting impression to the guest. It is also great that you enjoyed the spacious room with a great view of the lake. We thank... More 

Woodend, Australia
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was attractive with decor and fittings redolent of the golden age of French influence. The room was comfortable and the restaurant, bar and lounge facilities were also pleasant. The buffet option in the dining room came at quite a high price although the selection was extensive. There were several good eating options in the surrounding streets that the... More 

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Margot C", Thank you for staying at Sheraton Hanoi. We are pleased to hear on your comfortable with us. We are also happy to hear that you found the hotel attractive and pleasant. We have noted down your comments and will look into them. It is great that you took advantage to explore the surroundings and discovered many places.... More 

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