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All 494 Hanoi hotels

Sheraton Hanoi Hotel

4.5 of 5 Hotel   |   K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Sheraton Hanoi Hotel
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79%
Ranked #105 of 494 hotels in Hanoi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Joe M Bangkok
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582 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Bangkok
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

This Sheraton provided an excellent experience. I was there for a conference and from check in to check out the staff could not have been more accommodating. While each encounter with the staff was good one example was of note. I was thinking of using the business center about 10pm at night. It was an urgent thing but I just... More

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for one night. It is no where near the centre of Hanoi. A decent taxi ride away. However it is set on a river in a quiter part of Hanoi where all the big resorts are. They facilities are pretty nice but you pay for them. The price per night is pretty expensive but the views on the... More

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Kauai, Hawaii
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent customer service all around! Mr. Thanh Truong does an exceptional job at the front desk! I stay in Hanoi on a regular basis and this is the best customer service of any hotel in Hanoi hands down.

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1 review
4 of 5 stars Reviewed 4 days ago NEW

This Sheraton is managed well with dependable, polite and efficient staff. The rooms and other facilities are a bit dated but still comfortable for majority of business and leisure travellers. The space at the breakfast area is crowded and food selection is limited.

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a great place to stay when you're in hanoi & you just want to relax.. Value for money. The sheraton club floor offers more selections of snacks than other hotels, so you can just eat dinner their during cocktail hours. Even wine is free. The staff are very polite and helpful. I would certainly stay here again if... More

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Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed at the Sheraton Hanoi for a week of holidays and used the hotel as a base to explore the city. The hotel is ideally located on the side of the west lake which guarantees a nice view whatever the room you have, and gives you the opportunity to take a walk along the lake and discover local bars.... More

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Mountain View, California
Contributor
16 reviews 16 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a lifetime platinum member, I have certain expectations for a Sheraton property. Sheraton Hanoi lived up to my expectations for room, breakfast buffet, and location. We arrived late on a flight from Cambodia, and the front desk manager greeted myself and family and checked us in on the club floor. We were offered cool drinks and the gentleman answered... More

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Randy W", Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear that you had a great stay with us. The Sheraton Hanoi is committed to serving the best to our guest. All the staff are passionate in delivering top quality service and aim to exceed the guest expectations. Our goal is to instill... More

London, United Kingdom
Top Contributor
278 reviews 278 reviews
74 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As always with a Sheraton it does what it says in the tin and the one in Hanoi is not an exception . Well located, very good breakfast, decent rooms and overall very convenient. As always for me in any of the big American chain hotels, it lacks a little bit of character. Overall A good place to stay in... More

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Ricardo B", Thank you for staying in Sheraton Hanoi. We are delighted to hear on your pleasant stay with us during your recent stay. We are also happy to hear that you enjoyed the international fare provided during breakfast. At Sheraton Hanoi, we are committed to proving all our guest a warm and comfortable stay and exceeding their expectations.... More

Singapore, Singapore
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arriving at Sheraton Hanoi for our one night stay before leaving for Halong Bay Cruise the next day, I was immediately greeted with a Happy Birthday at the Reception. Bringing me up to the Club Lounge for my check in, the Lounge staff also wished me a Happy Birthday. They asked if there was anything they could do for me... More

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "TTC0708", Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear you ahd a great stay with us. All the staff here are motivated to deliver the best quality service to all our guest. They will go the extra step to ensure they gave all our guest a memorable stay. Thank you for your... More

Washington, District of Columbia, United States
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My friend and I stayed here our last night in Hanoi after a trip out to Halong Bay. THe staff was incredible, pool was great and guest rooms spotless. We only had one night but it was a great place to crash after a night of dinner and drinks exploring that area of town. Great location when you want to... More

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Natalie H", Thank you for choosing to stay in the Sheraton Hanoi. We are happy to hear you had a pleasant stay with us. We are committed to providing guest a comfortable and memorable stay with top quality service. Our location also adds to the tranquility of any traveler who wants to get away from the noisy city center... More

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Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
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259 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#15 Luxury Hotel in Hanoi #22 Spa Hotel in Hanoi #47 Business Hotel in Hanoi #57 Romantic Hotel in Hanoi #59 Family Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 
Number of rooms
299

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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