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Sheraton Hanoi Hotel

4.5 of 5 K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Certificate of Excellence 2014
Sheraton Hanoi Hotel
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Sheraton Hanoi Hotel
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696 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We are staying at the Sheraton in Hanoi. We arrived to a wonderful staff with a refreshing peach Hector in the lobby. The views are lovely from our room, and the room is nice. The high tea buffet is to die for! The food is all top shelf and the service is fantastic. You cannot go wrong with the buffet.... More 

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Singapore
1 review
5 of 5 stars Reviewed 3 days ago NEW

I am a regular traveler to different five star hotels in Asia, but Sheraton Hanoi offers something unique for me. The hotel itself is quite dated, but it is located by the lakeside and its view is amazingly beautiful. In addition to the view, there aremany nice restaurants that are all within the walking distance so it is convenient for... More 

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New York, New York, United States
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

For only $100USD or 3-4,000 Starwood points you receive the lounge with nightly drinks and canapés, wonderful breakfast and fancy desserts left in your room nightly. The staff is super friendly and helpful. The rooms are pretty standard but our last night we had a toilet with a heated seat (!!!). Higher floors have great views of the lake. While... More 

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Senior Contributor
30 reviews 30 reviews
26 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed here once on business and was upgraded to the presidential suite which was very nice of the hotel and I got the chance to use the club lounge which was excellent in service and quality . I want to thank the hotel for it's excellent hospitality

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "reviewermen" Thank you for choosing to stay in Sheraton Hanoi. We are delighted to hear on your pleasant stay with us. The Sheraton Hanoi is committed in giving our entire guest a comfortable stay and a sense of belonging with the hotel; we value your business and look forward to your visit back to Sheraton Hanoi. It will be... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

We live near the west lake and have been trying out 5-stars hotel buffets around the area such as the Intercon and Sofitel. But we choose to stick with sheraton buffet because of the delicious food and top notch service, especially from Ms Luyen Nguyen. She is the sweestest person and always makes sure we have the best experience dining... More 

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Hong Kong
Top Contributor
89 reviews 89 reviews
49 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

For tourists, the West Lake location was a bit "out of the city". But this is perfect for business traveler like me. No need to worry any motorbikes on the road or the noise from all over, once back at this hotel, it is just like any other 5-star business hotel in any major cities I can do my work.... More 

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1 review
5 of 5 stars Reviewed 1 week ago

By far this is the best hotel i have stayed in Hanoi. The strategic location, the friendly staff services, the facilities really amazed me. I would like to compliment the staff ms. Linh Duong at the executive lounge. She is very dedicated, friendly and provided excellent services by responded to my request very promptly. She always greeted the guests and... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Jeffrey T" Thank you for staying in Sheraton Hanoi, We are delighted to hear on your pleasant stay with us. The staffs in Sheraton Hanoi are committed to deliver top quality service. They always go the extra step to ensure all guest have a warm and comfortable stay and have a belonging to Sheraton Hanoi. We thank you for... More 

Bournemouth, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We found the pace of Hanoi quite frenetic and so we were glad to return to The Sheraton. The staff really were helpful and caring. Train tickets had not been delivered and the reception and concierge staff were excellent at getting them delivered. The Senior Concierge was thoughtful and proactive when he realised that my partner had recently been unwell... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Aila P", Thank you for staying in Sheraton Hanoi. We are delighted to hear on your pleasant experience with us. All the staffs are dedicated and passionate in delivering personalized service. They are determined to engage and ensure all guests have a pleasant and memorable stay with us. This is uniquely Sheraton where giving our guest a warm and... More 

1 review
5 of 5 stars Reviewed 1 week ago

My lap top crashed in the first day of my Hanoi trip. I was so worry as I have an important presentation on the next day. The lady staff Ms. Thuy Nguyen helped me in LINK station to download the key file from sky drive to the USB drive even after her office hour at around 23:00. My meeting went... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Kw Y", Thank you for your loyalty and staying in Sheraton Hanoi. We are delighted to hear on the personalized service you experienced with us. The staffs in the hotel are committed to service quality. They will go the extra step to assist the guest and try to exceed their expectations. Your comments will inspire the staff to excel... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Ms. Luyen gave me good healtly advices getting my breakfast showing a good knowledge about Vietnamese food and bennefits. Her service in the restaruant was personalised and made me feel at home. Many thanks Ms. Luyen☺ From: Mr: Juan Ruiz. Pilot.

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Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
Number of rooms: 299
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Hotel Style:
#23 Luxury Hotel in Hanoi
#32 Spa Hotel in Hanoi
#42 Business Hotel in Hanoi
#50 Family Hotel in Hanoi
#59 Romantic Hotel in Hanoi

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