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All 490 Hanoi hotels

Sheraton Hanoi Hotel

4.5 of 5 Hotel   |   K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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79%
Ranked #101 of 490 hotels in Hanoi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Woodsfamily169 Sydney, Australia
  • Reviews (554)
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554 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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English first
Sydney, Australia
Contributor
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived at the Sheraton very late after travelling from Sydney Australia .We had been travelling for over 15 hours .We were greeted with cold cloths and refreshing drinks .Cheak in was quick and easy and we we taken to our room. It's was very clean , large king bed with good air - conditioning . Bathroom was large with... More

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Shanghai, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed with Sheraton Hanoi for four nights at beginning of July, 2014. As an intensive traveler (a SPG platinum member), I have met many SPG crews in the world. I was 100% convinced that Sheraton Hanoi was one of the best Starwood hotels I had stayed in term of hospitality offered. Many thanks to the staffs whom I met... More

Was this review helpful? Yes 1
Singapore
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If you are happy to take the 10 minute taxi trip in and out the heart of Hanoi, the Sheraton offers you a literal oasis of peace, calm, space and air-conditioning that is much needed after any venture into the tussle of the city. We loved the amazing views of city and lakes, the beautiful, superbly comfortable rooms, the fusion... More

Was this review helpful? Yes 2
Brisbane, Australia
Top Contributor
53 reviews 53 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I felt very welcomed during my entire stay at the Sheraton. The facilities were all of an excellent quality and the professionalism in the service made it a pleasant experience. The staff were even happy to spare a moment for small conversation about our trip when my family and I showed interest in having a chat! When we arrived a... More

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Canada
Top Contributor
100 reviews 100 reviews
86 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I recently attended an international conference here. The hotel handled it very well indeed, with fine meeting rooms and good meals. The building itself is ugly, over-scale to the surroundings, and devoid of the pleasant gardens one hopes for in Vietnam. Further, it is rather far from the historic and very beautiful center of Hanoi. Would I stay there again?... More

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1 review
5 of 5 stars Reviewed 1 week ago

Sheraton Hanoi is certainly one of the best hotels in the world in terms of service quality and attention to customer's needs. One of the receptionists who was very helpful to me during my stay is Mr. Thanh. He is very professional, courteous, and helped me with everything ranging from getting me telephone service (not really his job) to sending... More

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Brooklyn, New York
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for a couple of nights to partake of the pool on the hot, Hanoi days. The pool was a good size and not crowded. The water was a nice temperature, but could be a bit cleaner. There is no pool-side bar but you can order really overpriced food and drink from the staff to be brought pool-side.... More

Was this review helpful? Yes 4
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Kananie" Thank you for choosing to stay at the Sheraton Hanoi. Your feedback provided to us is important. We apologize on the pool water cleanliness and be rest assured that cleanliness is a top priority for Sheraton Hanoi. We will move forward to improve. Should your future travels bring you back to Hanoi, it will be our pleasure to... More

Top Contributor
109 reviews 109 reviews
21 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have has a few nights here in Hanoi at this hotel and found the staff very helpful. The hotel is a little old but nevertheless very clean and presentable. With upgrades to club rooms, access to the lounge and great front of house service the hotel lives up to Shreaton standards. Make sure you get a room up high... More

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Kiwi P", Thank you for choosing to stay at the Sheraton Hanoi. We are delighted to hear our staff was very helpful and made your stay pleasant. At the Sheraton Hanoi, our main focus is providing our guest a warm and comforting stay with a memorable experience. We will warmly welcome you back to Sheraton Hanoi on your next... More

Ryde, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On our arrival in Vietnam , we spent 3 days here, wow, what a start to our vacation. Hotel is definitely 5 star, very clean, all staff professional, polite and curtious. Food was very good, rooms spacious, what more could you want. Very highly recommended

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "John G", Thank you for staying at the Sheraton Hanoi Hotel. We are delighted to hear that you had a fantastic vacation and that your stay in the Sheraton Hanoi was pleasant. All our staffs are trained and motivated to deliver professional and quality service to the guest. The culinary team also takes pride in their job to ensure... More

Seoul, South Korea
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I travelled 3 countries during 10 days. Last day I stayed Sheraton Hanoi Hotel. During my stay I feel comfortable like my home specially because of front manager Ms Choi. I can not forget her scrupulous care. When I come back Hanoi I will stay Sheraton downrightly.

Was this review helpful? Yes
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "wanki b", Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear your stay was made comfortable by the professionalism of our staff. All of our staffs are dedicated and passionate in delivering top quality service. Your feedback is important and it will motivate all staffs to deliver high quality service. We look forward... More

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Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#16 Luxury Hotel in Hanoi #21 Spa Hotel in Hanoi #49 Business Hotel in Hanoi #60 Romantic Hotel in Hanoi #60 Family Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 
Number of rooms
299

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