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Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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1 room 1 guest
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Sheraton Hanoi Hotel
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862 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
  • All months
    (862)
  • Mar-May only
    (256)
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    (224)
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    (174)
  • Dec-Feb only
    (208)
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Rosebud, Victoria, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Pros: Good sized room, great bed, aircon was quiet and wonderful after sightseeing in the heat of Hanoi, buffet breakfast had excellent choices, also had an evening buffet meal with great choices. Staff in all areas were extremely competent. I really loved the way I was greeted at the door by an always smiling attendant. Mr Anh Vo who greeted... More 

Was this review helpful? Yes 1
Carlisle, Pennsylvania
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel is exceptional. It is lovely. Plus, the staff went out of their way to assist me when my debit card got stuck in an ATM! The contacted the bank and insisted the bank send a team out to retrieve my card. Exceptional service.

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Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The staff at this hotel are highly professional and did everything make my stay comfortable. House keeping was really great and they attended my requests constantly. The room and bathrooms perfectly clean every time - special thanks to Oanh Tran, Lan Vu and Lien Ho. The service at the Sheration Club and in the bar (Ms Nhuvy) was awesome as... More 

Was this review helpful? Yes 1
Sydney
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

A perfectly acceptable business hotel if you get it at a good price. Stayed on the club floor. Room clean and presentable but zero style and everything from the bathrobes to the pillows was cheap. Service throughout the hotel consistently very, very good. Prompt room service. Food was acceptable but items sometimes not as described. Very convenient location and easy... More 

Was this review helpful? Yes 1
Vienna, Austria
Level Contributor
78 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

An oasis of quietness during hectic days in Hanoi. A warm welcome, well trained staff, clean rooms and a nice breakfast. The architecture and design of Sheraton Hanoi touches my senses and I will for sure come back to this nice hotel. Compliments to the management and the whole team.

Was this review helpful? Yes 3
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Fantastic housekeeping and bellman. Good services provided by them. Bellman Thomas Thien and Ma Tuan helped a lot by showing direction to places and local amenities and services. House keeping was awesome they did cleaning according to my shift work hours.

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

During my stay at Sheraton Hanoi I had a very good time. The hotel staff Mr. Duy Anh is very nice and friendly. He gave me the informations I needed about the city. He can recommend me the places to go and what to see and what to eat. My trip in Hanoi this time couldn't be nice without him.... More 

Was this review helpful? Yes 1
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Our tour operator booked this hotel. The staff at this hotel are excellent and did everything they could to respond to our concerns. This is an older style hotel with carpet everywhere and almost no natural ventilation. I was in trouble immediately due to the smell of air freshener, petro chemical based wood polish or sanitiser? Cant be sure but... More 

Was this review helpful? Yes 1
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is currently going through a revamp. The decor seemed a bit 1990ish. They are upgrading their elevators which was very noisy when trying to put a toddler down for a nap. The staff was friendly. The room was spacious compared to others we encountered in Hanoi. I would stay here again.

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
320 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed here and many times at other hotels and locations and this really is the best. The service, food quality, cleanliness are all exceptional. You should use the club lounge upgrade for usd50 per night where you can have breakfast in the club lounge and then use in the evenings for drinks and very good snack food. This... More 

Was this review helpful? Yes 3
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