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All 494 Hanoi hotels

Sheraton Hanoi Hotel

4.5 of 5 Hotel   |   K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Sheraton Hanoi Hotel
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78%
Ranked #105 of 494 hotels in Hanoi
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Juli_journeys Medford, Massachusetts
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561 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Medford, Massachusetts
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

You wouldn't even know you were in Vietnam once you were inside the Sheraton Hanoi- not necessarily a bad thing. It was quiet and clean, and very welcoming. I actually stayed here twice over a week, and had two very different experiences. The first time, we arrived late after a delayed flight. The desk clerk clearly had a terrible headcold... More

Was this review helpful? Yes 1
Faringdon, United Kingdom
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

A modern, clean hotel that worked as the base for a conference. Everything you'd expect from the chain; efficient, practical, and functional, and the staff were very courteous. It is not very conveniently located for seeing the most / best of Hanoi if you only have a few hours over a few days, but the facilities were good and as... More

Was this review helpful? Yes 1
Dar es Salaam, Tanzania
Contributor
19 reviews 19 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Got a spacious room with stunning view of the lake. It was a double room, notably was the welcoming fruit tray with fruits (dragon fruit my favourite). Staff were very friendly. The breakfast offers both local and international varieties which I loved. The luncheon too offers great varieties. Beware, I was asked to deposit money ($100) upon my arrival, didn't... More

Was this review helpful? Yes 1
Bangalore, India
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

As expected it was a Great hotel, easy checkins, Big Size Rooms, Good selection for breakfast. Positives: 1. They has made arrangements to screen the Football world cup semi final matches at the odd hours 2. Knowledge concierges staff who had maps, magazines and verbal information for the tourists. 3. Kids loved to be at the swimming pool and variety... More

Was this review helpful? Yes 1
Seattle, Washington
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I spend 3 nights here recently on a short business trip. The hotel is located next to West Lake (large urban lake in Hanoi). The hotel is good with attentive staff but the rooms are a little dated, the pool and tennis court need some cleaning and renovating. The hotel is in a quiet area of Hanoi and situated on... More

Was this review helpful? Yes 1
Berkeley Vale
Contributor
11 reviews 11 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Every single employee of Sheraton wanted me there... or that's how they all made me feel. Extremely helpful and courteous front of house, lovely fairly priced room and yummy breakfast. Every request including a pair of scissors! Was tended to by these beautiful people and pool is clean and private too.

Was this review helpful? Yes 2
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived at the Sheraton very late after travelling from Sydney Australia .We had been travelling for over 15 hours .We were greeted with cold cloths and refreshing drinks .Cheak in was quick and easy and we we taken to our room. It's was very clean , large king bed with good air - conditioning . Bathroom was large with... More

Was this review helpful? Yes 3
Shanghai, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed with Sheraton Hanoi for four nights at beginning of July, 2014. As an intensive traveler (a SPG platinum member), I have met many SPG crews in the world. I was 100% convinced that Sheraton Hanoi was one of the best Starwood hotels I had stayed in term of hospitality offered. Many thanks to the staffs whom I met... More

Was this review helpful? Yes 4
Singapore
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you are happy to take the 10 minute taxi trip in and out the heart of Hanoi, the Sheraton offers you a literal oasis of peace, calm, space and air-conditioning that is much needed after any venture into the tussle of the city. We loved the amazing views of city and lakes, the beautiful, superbly comfortable rooms, the fusion... More

Was this review helpful? Yes 3
Brisbane, Australia
Top Contributor
53 reviews 53 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I felt very welcomed during my entire stay at the Sheraton. The facilities were all of an excellent quality and the professionalism in the service made it a pleasant experience. The staff were even happy to spare a moment for small conversation about our trip when my family and I showed interest in having a chat! When we arrived a... More

Was this review helpful? Yes 1
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Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#14 Luxury Hotel in Hanoi #22 Spa Hotel in Hanoi #53 Business Hotel in Hanoi #58 Romantic Hotel in Hanoi #64 Family Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 
Number of rooms
299

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