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Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Sheraton Hanoi Hotel
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834 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

This hotel provided a very comfortable 4 night stay. Rooms were well appointed and great views of West Lake. If you are offered an upgrade to Lounge take it as food was great and plenty of choice for drinks. Reception staff were extremely helpful.

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Perth, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed for 4 nights, good size room and had lake view. We prefer the quieter location of this hotel in West Lakes than the Old Quarters. There are enough restaurants in Westlakes to dine out, we won't interested in the shopping and the Old Quarters weren't our scene. We selected the Sheraton because it has a pool bar but... More 

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Adelaide, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights prior to Halong Bay. Room was not ready and we were offered a deal to upgrade to the Club Floor which we did. Room was nice, large, very clean and had a great view of the lake. However I feel the location of the hotel is not great and all the action, shopping and best... More 

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Heather G” Thank you for choosing to stay in Sheraton Hanoi. We are happy to hear you had a pleasant stay with us. It is also great to hear that you enjoyed our spacious rooms and the magnificent view of the lake. The Sheraton Hanoi is located in a calm area by the Westlake where guests can enjoy tranquility.... More 

Noosa, Australia
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We ended up here after a drama with another hotel see other review. Upon arriving at this hotel without a booking at 6pm after travelling for 6 hours from Halong Bay we explained to the front desk what had happed and asked if they had any rooms, after listening to us explain what had happened the staff member went above... More 

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Glenn W” Thank you for staying at Sheraton Hanoi. We are delighted to hear on the pleasant experience during your recent stay with us. The staffs in Sheraton are committed to quality service and will go the extra step to exceed guest expectations. Their engagement and personalized service gives a memorable experience to all our guests that creates a... More 

Montevideo, Uruguay
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a very clean and comfortable hotel. Rooms are good size. The rest is what you can expect for a good Sheraton Hotel. Location is fine, breakfast is ok with buffet style. The only thing that i did not liked was the constant smell to food in the lobby. That should be improved and i believe it should be... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Urufran”, Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear on your pleasant experience with us. We are also glad to hear that the room comfort and cleanliness had met your expectations. The Sheraton Hanoi is committed in giving all our guests a warm and comfortable stay in a calm and tranquil environment.... More 

Hanoi, Vietnam
1 review
5 of 5 stars Reviewed 2 weeks ago

Normally you are skeptical with any hotel's restaurant but after getting good service at the hotel...we decided to book a dinner table. We usually do not eat at hotel restaurants, but this one,the Ovend'or restaurant an exception. Staff were great, always looking to please and responsive to our needs. The food was fantastic...we tried a few pasta and Singapore dishes,alo... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “julian238805”, Thank you for choosing Sheraton Hanoi to dine. We are delighted to hear on your memorable dining experience in the Oven D’or restaurant. The staffs are committed quality service. They believe in engaging all guests to deliver a personalized experience. The culinary team are also ensure that only quality food is served to the guest and to ensure... More 

Camrose, Canada
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We are a family of 5. Showed up and had two rooms free on my spg points. The reception desk was great and the check in was wonderful. The rooms were to the Sheraton expectation with no disappointment. We stayed one night and then took the shuttle to Ha Long Bay. Even though the hotel was excellent I wouldn't of... More 

Was this review helpful? Yes 3
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear “Chadphil”, Thank you for choosing to stay in Sheraton Hanoi. We are happy to hear on your pleasant stay with us. All the staffs are committed to quality and excellence service. They will go the extra step to ensure guest satisfaction and create a memorable experience. Your comments are well noted and we will look forward to improve. Should... More 

mangalore
Level Contributor
151 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for one night at club room ,the check in was fast the rooms was big but average needs update. had breakfast with good spread. check out was smooth and efficient . this hotel is ideal for business traveler.

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "vindav", Thank you for staying at the Sheraton Hanoi. We are happy to hear on your nice stay with us. Our amenities and facilities cater to both business and leisure travelers. Our chefs also go the extra length to have a lavish spread of local, oriental and western fare for breakfast. The Sheraton Hanoi strives towards meeting and exceeding... More 

Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stay at a lot of Sheratons as my partner works with SPG. The Sheraton in Hanoi was just ok. Was a pretty old building and the pool was to warm while the bar was closed and full of dust. The lobby itself was nice and the staff were very friendly although ordering food took a very long time to... More 

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Simon M", Thank you for choosing to stay in the Sheraton Hanoi. We want to first apologize on the cleanliness of the bar and the food service defect in the lobby lounge. Being a top hotel in Hanoi, we do not condone such defects and we will definitely move forward to change. We thank you on your feedback. On... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel with great service. Located around west lake it is a quiet oasis in the craziness of the old quarter, but a quick 12 minute cab ride from all the action. The club lounge was well equipped with beverages and delicious breakfast and happy hour. Concierge was patient, kind, and knowledgable.

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Samantha B", Thank you for staying in Sheraton Hanoi. We are delighted to hear on your pleasant stay. The Sheraton Hanoi is located in the quieter are of Hanoi and a short distance away from the city center. The hotel gives guest a sense of calmness in a tranquil environment. We are alos pleased to hear that you had... More 

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