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Sheraton Hanoi Hotel

4.5 of 5 K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Certificate of Excellence 2014
Sheraton Hanoi Hotel
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Sheraton Hanoi Hotel
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616 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Disclaimer: I'm an SPG Platinum member so my review might not be fairly representative of most stays here, but I'll try to comment on stuff that would concern most. LOCATION - the hotel is around Tay Ho Lake which is around 10-15 minutes max from Hoan Kiem Lake and the rest of downtown (even with Hanoi traffic). One way taxis... More

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I recently had the pleasure of staying at the sheraton hanoi with access to their club lounge on the 17th floor. During my 3 week stay, the club lounge staff really helped me feel welcome to the city and helped me learn the ins and outs of hanoi. In particular Ms. Thuy, Ms. Linh, and Mr. Minh really helped me... More

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Hanoi
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Firstly, despite this being Sunday lunch I actually had none of the roast dishes I had come for. Today the Sheraton was catering for a large wedding party but instead of keeping them separate they just pushed them towards the Sunday lunch buffet. So every time I hoped there might be some more lamb it was gone in seconds and... More

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Reviewer
5 reviews 5 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Clean, Spacious room makes the 5 day stay calming for one who is there for a short company workshop event. Pool & Gym with nearby Spa are adds on to spice up the stay. Halal food nearby mosque but if can walk 15 mins more more choices along alley nearby Ben Thanh market.

Was this review helpful? Yes 1
Singapore
Top Contributor
59 reviews 59 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

You have to experience their hell at their so called ''spa''. I booked an aromatherapy for 90 mins and did not expect that for a so called 5 star hotel like Sheraton the massage room is no more than a tiny, messy and musty-smelled closet. I spent 90 mins of interrupted ‘’massage’’. Instead of peace and quiet and relaxation as... More

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Dubai, United Arab Emirates
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

A typically Sheraton atmosphere! Consistent service from the door lady to the Concierge and the check-in staff. Warm and genuine service and Mr.Dong Nguyen, Chief Concierge was exceptional and so was Ms. Yen Nguyen, the Account Director. Not surprised that the property has won many awards and the only SPG property around. I loved the design of the property and... More

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Orlando, Florida
Contributor
20 reviews 20 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

much more quiet than a stay in the old quarter of hanoi, which is the main attraction in the loud city. the hotel is ok, the staff was ok nor rood or really friendly. just ok . rooms very standard to a sheraton hotel . basic , clean and nice hotel.

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Mobani", Thank you for staying in the Sheraton Hanoi. We are pleased to hear you had a nice stay with us. Sheraton Hanoi is always looking at avenues to improve and excel. The staffs are also motivated to work hard in giving guest a memorable experience. We look forward to your next visit to Sheraton Hanoi and it will... More

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 4days at the Sheraton Club Floor, Comfy , clean room. Staff are friendly and gave excellent service - especially Phuc Bui, the restaurant staff. She is very attentive & show 1st class service during our stay there. Kudos !!!

Was this review helpful? Yes 4
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "IdaImran", Thank you for choosing to stay with Sheraton Hanoi. We are delighted to hear on comfortable stay with us. All our staff are inspired to deliver top quality and memorable service to all our guest. Your comments will motivate the staff in Sheraton Hanoi to excel in their service standards. Should your future travels bring you back to... More

Geraardsbergen, Belgium
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Hanoi is alway busy and noisy so it is nice to retreat to a quiet place to wind down. The location near the lake is beautiful and you can go for a walk there. It is only a short and cheap taxi ride to the old city centre. The hotel is nice and the pool area is beautiful. The staff... More

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Stany_VE", Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear you had a pleasant stay with us. It is great to hear you enjoyed the tranquil surrounding and the pool. The staff are also passionate in rendering top quality service to all our guests. We look forward to your next visit back to... More

Los Angeles, California
Top Contributor
80 reviews 80 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

We took a cab from Hanoi airport to the Sheraton, which is about a 30 minute drive one way. The hotel reception was very good. The security seems good, and the bellmen and front desk staff were very pleasant throughout our four-day stay. The hotel has a decent travel agent service in-house, which we used after arrival to book city... More

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Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
Number of rooms: 299
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