We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 501 Hanoi hotels

Sheraton Hanoi Hotel

4.5 of 5 Hotel   |   K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Hotel amenities
Sheraton Hanoi Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save Saved
You added Sheraton Hanoi Hotel to your Saves list
79%
Ranked #117 of 501 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Arthura33 Singaporean in Shanghai
Write a Review

601 reviews from our community

Traveler rating
    215
    252
    99
    25
    10
See reviews for
86
202
46
159
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (601)
  • Mar-May only
    (177)
  • Jun-Aug only
    (160)
  • Sep-Nov only
    (124)
  • Dec-Feb only
    (140)
All months
Singaporean in Shanghai
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed a day in Hanoi en route to Sapa, what a great spot in the busy city of Hanoi! The hotel is right beside the West Lake and tucked in a corner, sheltered from the hustle and bustle of Hanoi. Its not the newest of all hotel but has that old world charm that gives it a unique feel. Check... More

Was this review helpful? Yes
Singapore, Singapore
Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

A lakeside hotel with a very nice view. I would suggest an upgrade to the club floor - the hors d'oeuvres - yummy. The hotel is at a distance from the old part of town where there is something to see - but taxis are super cheap and readily available so not a deal breaker. The service levels are decent... More

Was this review helpful? Yes 1
Fort Lauderdale, Florida
Top Contributor
115 reviews 115 reviews
50 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed 1 week ago

Other than warm, fast and authentic hospitality, there's nothing special about the Sheraton Hanoi - it's a middle-of-the road typical Sheraton. Beds are predictably comfortable, rooms are average size, public areas are normal (no dramatic or iconic features) and if you're OK with the consistency and familiarity of Sheraton - this is it. One complaint, and I found this at... More

Was this review helpful? Yes
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "AppreciateAdvice", Thank you for staying in Sheraton Hanoi. We happy to hear you had a good stay with us. The Sheraton Hanoi is always committed to giving all our guest a warm and comforting stay. All the staffs are also enthusiastic to render any assistance and instill a memorable impression to all our guest. We look forward to your... More

Fribourg, Switzerland
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

During a business trip to Vietnam I stayed at the Sheraton for 4 nights and very much enjoyed the service, staff and offerings of this hotel on the shores of the West Lake. It was the perfect location for long afternoon/evening business discussions and preparations for intense meetings. The hotel is located not to so far from the city center... More

Was this review helpful? Yes
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Val J", Thank you for choosing to stay in Sheraton Hanoi. We are delighted to hear on your pleasant experience during your recent stay with us. All the staffs are passionate in delivering top quality service. Our culinary team prepares a menu that caters to international, local and vegetarian guests. The hotel is also situated in a geographical spot,... More

South Africa
Top Contributor
109 reviews 109 reviews
60 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here for four nights, two nights on either side of a visit to Halong Bay. On both stays, we had numerous irritating issues with our rooms which can be attributed to poor housekeeping. The breakfast area is completely shambolic with no visible sign of any management, resulting in things such as food running out, no glasses for juice,... More

Was this review helpful? Yes
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "LinSouthAfrica", We want to first sincerely apologize on the unpleasant experience during your stay. We at Sheraton, take service quality as top priority. We do not compromise on sub-standard work or service standards. We have noted down your comments and move forward to improve. The Sheraton Hanoi is located in an expat community area and deemed a safe area.... More

Petaling Jaya, Wilayah Persekutuan, Malaysia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First the positives; services was great on all fronts from concierge, reception, housekeeping to breakfast. I couldnt help noting that the breakfast staff were in high spirits and they seem to love their work and this positive energy vibrated to guests. The property owner really needs to invest to upkeep this hotel. My mattress was soft and sunken. We had... More

Was this review helpful? Yes
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "MatthewRajendra", We want to firstly apologize for the unpleasant experience during your stay. We are committed to providing all our guest a comfortable sleep through our signature Sheraton sleeper beds. Your feedback is valuable to us. All our staffs are committed to providing our guest top quality service and a memorable experience. Should your future travels bring you back... More

Gurgaon, India
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Sheraton Hanoi for two nights, location of the hotel is excellent and is next to a big lake. The hotel is located not to so far from the city center and keeps you away from the hustle & bustle. Evening walks around the lake are memorable. Food is delicious and there are decent options for vegetarians.

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Saurabhaca", Thank you for staying in the Sheraton Hanoi, We are happy to hear on your pleasant stay with us. The Sheraton Hanoi is committed to giving all our guest a warm and comforting stay, with the calmness and serenity of the Westlake area. The culinary team ensures the food fare provided caters to the vast growing number of... More

San Francisco, California
Top Contributor
63 reviews 63 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Sheraton Hanoi is a calm oasis in the city. A little ways out of the city center, the hotel has grand spaces, comfortable rooms, friendly staff and is a great base in Hanoi. The restaurant recommendations of the front desk for local places were right on. The Lounge was quiet and a good place to work or relax. I'm... More

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "David M", Thank you for choosing to stay at the Sheraton Hanoi. We are delighted to hear on your pleasant experience. At Sheraton it is our commitment to deliver a warm and comforting stay to all our guest. The staff are also motivated to deliver top quality service in ensuring standards are maintained. We look forward to your next... More

Arnhem, The Netherlands
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After having bad experiences in a hotel in Ho Chi Minh City early this year, we found out the Sheraton in Hanoi is a remedy for our sores in Vietnam trip. As we need to use printing works as well internet connection, the Sheraton provides her guests with more than one computers and printers where we could work without hindrance.... More

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Karsiniwati K", Thank you for choosing to stay in Sheraton Hanoi. We are delighted to hear on you pleasant stay with us. Here in Sheraton, we are committed to giving all our guest a warm, comfortable stay and delightful experience. All our staff are motivated to drive the hotels commitment in delivering top quality service to our guest. We... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has a vintage look which attracts you. If you are travelling with your family on a holiday, I highly recommend this place. The rooms are big spacious and food options are very good. Being my first trip to Vietnam and stay here made me fall in love with the food. Staff are courteous and very helpful. Worth for... More

Was this review helpful? Yes
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "vinnyim", Thank you for choosing to stay in Sheraton Hanoi. We are very happy to hear on your wonderful stay with us. The Sheraton Hanoi is committed to giving all our guests a warm and comfortable stay. We work towards exceeding the expectations of all our guests. Thank you for your comments. Should your future travels bring you back... More

Do you own or manage Sheraton Hanoi Hotel?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Hanoi Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Travelocity, Agoda, Orbitz, Odigeo and Tingo so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

262 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (249)
Viewed
Room/suite (45)
Viewed
View from room (22)
Viewed
Hotel & grounds (33)
Viewed
Dining (11)
Viewed
Bathroom (26)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (10)
Viewed
Other (99)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (1)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay