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Sheraton Hanoi Hotel

#115 of 512 Hotels in Hanoi
Certificate of Excellence
K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Hotel amenities
Best prices for: 1 room 1 guest
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Sheraton Hanoi Hotel
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Sheraton Hanoi Hotel
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761 reviews from our community

Traveler rating
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    114
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tauranga, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our group of 18 well travelled mature New Zealanders stayed in the hotel for a total of three nights. The hotel ticked all the boxes; spacious rooms with comfortable beds, courteous helpful staff in all areas, amazing service and 5 star breakfasts. We dined on two occasions in the Hemisphere Restaurant with a set menu which was divine on both... More 

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Gdansk, Poland
Top Contributor
164 reviews 164 reviews
64 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hotel is old but it give charm and all is perfect. Big lobby, perfect service make nice first impresion. Old style but very good rooms, very nice lobby bar. Pool is ok but gym little to old. I had very good masage and breakfest is also good

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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The Sheraton Hanoi on West Lake is a great place to get over jet lag! It's an easy drive from the airport, has a wonderful buffet breakfast of Asian and Western foods, and a comfortable bed and soothing decor. It serves as a "bridge" to the real Vietnam experience with local decorative touches (lamps, paintings etc) added to the comforts... More 

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Ferring, United Kingdom
Top Contributor
160 reviews 160 reviews
27 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is for business and conventions although we had no complaint about the size of the room or the facilities - we were on an executive floor. Situated just off the road to the airport, at the top of the West Lake, it is a minimum 20 minutes by cab to downtown Hanoi (100,000 dong). There is a swimming... More 

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Raleigh, North Carolina
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed at the Sheraton Hanoi on four different occasions. Every single time, we hate to leave the comfort and service of the Sheraton when it is time to check out. The hotel facilities are fantastic. The pool, and fitness center are great. They even have fitness classes daily (step or Zumba in the evening and yoga in the... More 

Was this review helpful? Yes 2
Quebec
Top Contributor
72 reviews 72 reviews
54 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is next to the West Lake, 20 minute by taxi to downtown and the old quarter (4$ cab fare). The room is standard Sheraton, very comfortable, quiet and clean. Staff are very polite and helpful, specially those working in the fitness center and pool. There is a free shuttle bus 5 times a day with a few drop... More 

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South Australia, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed at Sheraton Hanoi for 2nights in Hanoi. It was just fantastic every time. I was anxious to ensure that the accommodation was clean, comfortable and welcoming.They looked after our suitcases when we were away for an overnight in Halong bay. I really cannot speak highly enough of the staff: kitchen, porters, reception and specially Mr. Thomas Thien (... More 

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Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

This hotel was the first stop of 16 day hotel and we were not disappointed. We have just returned having stayed here for two nights. The hotel is superb, and staff are so friendly. Breakfast is plentiful, rooms are great and cleanliness faultless. Location is superb. Would definitely recommend a visit.

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Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The city of Hanoi has been opening to the world and it is new chapter of the city. Sheraton Hanoi staff has demonstrated a collaborative, hospitality and pleasant manner from the reception, concierge, security, fitness centre, restaurant to the bellboys. I am a bit disappointed at the Traveldesk as the program is not up to the basic standard of a... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Belinda C", Thank you for staying at the Sheraton Hanoi. We are delighted to hear on your pleasant stay with us. Being one of the top 5 star international hotels in Hanoi, we provide quality service to that of international standard. The staff are all trained and motivated to deliver good service. They also engage and are personalized when... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Well I know there are fancier hotels and the exterior could use a lick of paint but I had a great, relaxing, peaceful stay. The room was spg special and I found it to be extremely comfortable. The hotel sits on the lake which you can walk or cycle round, there is a more than adequate option of bars and... More 

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Nicola M", Thank you for staying in Sheraton Hanoi. We are delighted to hear on your pleasant stay with us. As mentioned the hotel is located in a tranquil and relaxing area overlooking the Westlake. All staff are enthusiastic in serving our guest and committed to quality service. In all the Sheraton Hanoi is committed to giving all our... More 

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