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Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Sheraton Hanoi Hotel
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Sheraton Hanoi Hotel
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791 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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Tallebudgera, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Clean, comfortable. Terrific staff. A short taxi ride to the old quarter & great restaurants. Re a previous review " way out of town". What rubbish.. Wherever you want to go is a short taxi ride costing probably $5. Great breakfast & excellent dinner. Wine as you would expect more than the food.

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Sydney, Australia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel for 4 nights during a 4 week trip of Vietnam. I was disappointed that this hotel was way out of town. But didn't realise this when booking, as Vietnam can be confusing in terms of the areas. Lovely hotel. Beautifully presented foyer, gardens and dining areas. Nothing to complain in regard to this. Our room was... More 

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Bondi, Australia
Top Contributor
63 reviews 63 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This wasn't a 5 star SPG however it was very comfortable for our stay. Pros Good lake view Large Rooms Staff were very friendly Gym was large Pool area was nice Cons Looks in need of a renovation Just to far outside the city (Old Quarter where all the action is) to consider walking. Shuttle bus wasn't flexible enough considering... More 

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Singapore, Singapore
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were open minded about this hotel and was greeted by smiling reception staff and courteous service. A staff - Luong Nguyen, who speaks Mandarin, was very helpful to explain the hotel amenities and services available. Compliments to the hotel! Breakfast and lunch at the cafe are buffet style and quality is very good. However the price will put the... More 

Was this review helpful? Yes 3
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Clean room clean bed. There is a swimming pool and a gym, so it is a plus. I think there is a yoga class as well, maybe if you stay long enough you can sign up for it. Breakfast is ok, of course if you are not satisfied you can always go outside and eat vietnamese food.

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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Briefly stayed at the Sheraton Hanoi between a Halong Bay cruise and my return home. The hotel service was amazing. We opted for the club level and enjoyed the break from a long, busy holiday. Nice visit to the spa - very relaxing.

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Sydney
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Of all the hotels we stayed at in Vietnam we thought the big S would be the nicest. Unfortunately we were disappointed. It is a little out of town, but that was our choice. They do provide a shuttle bus to town but only one way. The deluxe room was nice and clean but tired. Wi Fi is only available... More 

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Hanoi, Vietnam
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in the Sheraton over New Year's Eve 2014/15. Standard room, spacious with view of city. Bed was comfortable and bathroom was also large. Old fashioned decor (not minimilist) but that is personal taste. Attended the NY function in the Cafe d'Or. Food and drink was excellent, however music was a bit loud, but I suspect that is more to... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Descelt", Thank you for staying in the Sheraton Hanoi. We are delighted to hear on the pleasant experience you had with us. The Sheraton Hanoi is committed to giving all our guest top quality service. All our staff will ensure that our guests are well taken care. They will go the extra step to deliver a pleasant memorable service.... More 

London
Top Contributor
78 reviews 78 reviews
46 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 1 week ago

I have been to many Sheratons and this was not among the best ones. The service was not great, it seemed a lot of the receptionists were all busy at the same time with the same single customers, they could not multi-task or distribute work and made you wait a long time. The concierge was there on and off. The... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "ricci1999", Thank you for choosing to stay in the Sheraton. We want to apologize for the unpleasant experience during your previous stay with us. We will look into improving service efficiency and quality at the front desk. In addition, they we will also have the concierge performance be more consistent through trainings. We thank you for your comments. It... More 

Ipoh, Malaysia
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our stay at the Sheraton Hanoi from 27th April 2015 till 1st May 2015 was very pleasant,comfortable and a wonderful experience. Having travelled to many places and stayed at many hotels,I find that the Sheraton Hanoi had provided the hospitality that every guest would wish for.No doubt of its location being about 4km away from the city centre or the... More 

Was this review helpful? Yes 1
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