We stayed in Hanoi for a week in Oct 09. The room was large with big comfortable bed and a large bathroom. The service was excellent, staff was friendly and helpful. Breakfast was included in the room charge, so we had breakfast buffet everyday. We also tried a late lunch and a dinner (room service), the food was good. Room... more

Recently spent 4 nights in Hanoi and as a base to see Halong Bay. I had originally booked one of the higher rated boutique hotels in Hanoi as they were much cheaper. In the end I decided to stay in this business traveller hotel with the amenities I needed to stay connected to home. The price was clearly an American... more

The Hanoi Sheraton costs 10000 Starwood points or 4000 points/USD60 cash. I would say overall it would be worth it but only for the last night of your Hanoi stay, to relax in relative space and luxury, to exercise, have a quiet sleep, and a late checkout. (The suite we were upgraded to was dated but huge and we loved... more

I could not recommend this hotel. I found the location of the Sheraton poor as we had an hours round trip to get to Old Town Hanoi, we were only there for three days, as the days were spent on trips out and about we needed to travel into town in the evenings, wished we had been more central like... more

The staffs here are nice, but the room I stayed is a bit old, the furnitures, carpets, towels... are all rather old, bed is too soft and not as comfortable as the other Sheraton's, however, this is overall still a clean and comfortable hotel. The location is bit off from the centre, but in return, you get a quieter room... more

One could have been in the mad city centre of Hanoi in a Hilton; but the choice of being in Sheraton Hanoi turned out to be just fine. The hotel is extremely friendly, with restaurants serving cuisines to suit most tastes, and view from the room was a gorgeous lake. The area turned out to be peaceful for a quick... more

Nice classic hotel with good bed (the best)! Big bathroom with seperate shower and bath. Breakfast was also good. Big swimming with service and a nightbar (was not so super but better than nothing). We did not like Hanoi (you must have seen it) but the Sheraton made our stay super! more

A very typical Sheraton, they all look the same. We arrived late and got 2 connecting rooms. One was an upgrade to a 1-bedroom suite on a Club Floor. Ordered room service for kids and later ourselves and was brought quickly by a very nice and friendly staff member. Beds are very good, rooms are spacious, separate shower / bath,... more

We've stayed at the Sheraton Hanoi a few times, mainly when my hubby is attending a conference held at the hotel itself. Having stayed at other Sheratons, I am afraid that the Sheraton Hanoi misses the mark when it comes to service from the reception desk. To be fair, most at the reception desk are helpful. For instance, when we... more