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Sheraton Hanoi Hotel

4.5 of 5 K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Certificate of Excellence 2014
Sheraton Hanoi Hotel
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Sheraton Hanoi Hotel
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661 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Illinois
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

First time to Hanoi and even though it's a world away from North America this hotel gives the service and accommodation that makes your stay comfortable. The breakfast buffet is excellent as is the surface. Only complaint is Wi-fi is not free

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California
Top Contributor
116 reviews 116 reviews
75 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice elegant 5 star hotel thats showing a bit of aging. Tiled elevators and lobby, door guard, rooms with nice furniture. But walls are a bit dirty with marks and door jambs full of nicks. Shower had stains and leaked water all over floor. Towel bar broken. Just needs some TLC. Check in took a bit since they were trying... More 

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Ho Chi Minh City, Vietnam
Contributor
15 reviews 15 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Revisited after a few years. Nice location in westlake with good view of the lake from the room. Hotel needs some renovation as the lobby, club lounge, restaurant, lift and corridor do look a bit dated. The service at the lobby restaurant is good. I like to compliment the manager Ms Nga for paying attention to the feedback and acted... More 

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Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is the first time I stayed in Hanoi away from the French Quarter (downtown) and I liked it very much. The hotel rooms are cozy and comfortable and the food at the restaurant is great. Ask for the Banh My sandwiches at breakfast and get some chicken pho for lunch of dinner if it's kind of a cold day.... More 

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Hanoi, Vietnam
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This was my first trip to Vietnam and my job secured my accommodations before i arrived. There was nothing better that could have happened for me arriving here. As a guest for over a month, I have been nothing but pleased with excellent customer service and professionalism. I especially want to extend a special thanks to the staff of the... More 

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Jersey City, New Jersey, United States
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent one night at the Sheraton Hanoi. I was just passing through between the airport and going to Halong Bay. I thought the hotel was perfect for that purpose. The price wasn't bad (in Starwood points) and my room was very nice. I was even upgraded to a room with a view of the lake. However, I would have... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Jason B", Thank you for choosing to stay in Sheraton Hanoi. We are happy to hear you had a nice experience with us. The Sheraton Hanoi is committed to giving our all guests a warm and comfortable stay. We are located in a tranquil area by the Westlake with our rooms overlooking it. We are surrounded with lots of... More 

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This review is a year late, but I thought I would put in my two cents on the Sheraton Hanoi. My wife and I really enjoyed this hotel and its location. We stayed at all three Sheraton's in Vietnam, and this was a close second to the Saigon Sheraton. We found the staff to be excellent and the rooms well... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "RyanWLA", Thank you for choosing to stay in all the Sheraton Hanoi. We are delighted to hear on your pleasant experience one year after you stayed with us. Thank your for showing loyalty to Starwood and staying in all 3 properties in Vietnam. In Sheraton Hanoi, all the staffs are motivated to deliver top quality service and will go... More 

Kuala Lumpur, Malaysia
Top Contributor
55 reviews 55 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first time to Hanoi, Vietnam. We booked 2 Sheraton Club Rooms for 4 nights using SPG starpoints. Spent 10 minutes for check in and was given 2 connecting rooms in 16th floor (which we requested earlier). The front desk staff did offered an upgrading deal to us (50 USD each day for breakfast to be included for... More 

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Atlanta, Georgia
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have stayed here twice in the past year, both times for work. Staff are attentive and helpful particularly in the SPG club lounge. Location is handy for getting downtown and old Hanoi. The hotel will organize airport pick ups and drop offs. May be more money but worth it to avoid hassle. Safe location to run outside, West Lake is... More 

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Emma L", Thank you for staying in Sheraton Hanoi. We are delighted to hear you had a pleasant stay with us. It is great to hear on your positive experience in the Sheraton Club lounge. The culinary team ensures the buffet fare caters to both international and local guest. The Sheraton Hanoi is located in a calm and tranquil... More 

Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My office held 3 days workshop in Sheraton Hanoi and very pleased with its overall service. The staff professionalism and helpfulness is over the top especially. Ms. Vu that always stand by to assist with last minutes arrangement and coordination. Sheraton definitely become my first option if I'm holding a workshop again in Hanoi

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Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
Number of rooms: 299
Reservation Options:
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Hotel Style:
#24 Luxury Hotel in Hanoi
#31 Spa Hotel in Hanoi
#47 Business Hotel in Hanoi
#58 Family Hotel in Hanoi
#62 Romantic Hotel in Hanoi

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