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All 490 Hanoi hotels

Sheraton Hanoi Hotel

4.5 of 5 Hotel   |   K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Sheraton Hanoi Hotel
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Ranked #109 of 490 hotels in Hanoi
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
Jodie L Barcelona, Spain
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Barcelona, Spain
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Little bit dated and bit out of the way, but large and clean, excellent breakfast and dinner buffet available. Bathrooms are excellent, laundry is cheap and fast. My husband and I got a massage in the spa and while I had excellent and pleasant service he got a bit of a shock when the female masseuse tried to insist on... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW

It was our first trip to Hanoi. I think I made an excellent choice to stay at Sheraton. The reasons are... Good location even though it is not in the old quarter.... you can get a taxi which is cheap, and convenient to get to the city. Hanoi city is quite a big place to walk around, so if you... More

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Top Contributor
266 reviews 266 reviews
98 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Sheraton 3 times during our visit to Hanoi and surrounds. We booked the Sheraton as we knew that we could expect typical Sheraton service. However, on the first visit there was a glitch with my SPG card and we did not get the upgrade as expected but ended up with a high floor but with a... More

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Adelaide, Australia
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Sheraton sure know how to do it well. From offering an upgrade in rooms to a suite for a very reasonable cost, to superb food this place has it all. And the spa - wow! After a couple of weeks travelling I was ready for some relaxation and booked in to the Lily Spa. Best thing I did. I... More

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Albany, New York
Top Contributor
81 reviews 81 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A great hotel with very clean and spacious rooms with all modern amenities including free wi-fi in each room. The breakfast meals were excellent with a very wide selection of local and western food items including eggs to order as you wished. Their staff is very professional and helpful to the travelers. Money exchange is available right at the front... More

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Presently staying two nights in this hotel, service is exceptional, complimentary services, including free refreshments an au derives up until 8pm, free wifi. All go to make this a very enjoyable stay. A special thank you to linh and Giang waitresses in the Sheraton Club lounge who made that little extra effort. :)

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Newstead, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a lovely hotel, generally up to Sheraton standards though the rooms could do with a makeover. The lobbby and public areas are fine. Priced accordingly. It is a taxi trip out of the city, but fares are not expensive. The staff were excellent and helpful and service was great. I used the restaurant and the food was excellent... More

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Senior Contributor
23 reviews 23 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is tired and with the exception of the main lobby area is in need of refreshing. Granted it is not that expensive (on corporate rate slightly >$110 / night) but then most things are not expensive in Vietnam. The problem is there are too many small faults that should not be found in a 5* hotel: 1) The... More

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15 reviews 15 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were lucky enough to get an amazing package online that included club lounge access and benefits, plus a $50 credit each day to spend on food and/or spa. Free internet too. Only $135 US per night. Value +++ Service was impeccible, especially in the Club Lounge where Ms Linh, Mr Minh and Lounge manager, Hang Bui, were so nice,... More

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Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Lovely looking hotel with nice sized room, king size bed & river views. Older style but kept in good, clean condition. Wifi not free & quite expensive, as were food & drinks. Pool area seemed like it's barely used with the swim up bar area not being utilised. Unfortunate as the area seemed nice. A fair way from the city... More

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Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #109 of 490 hotels in Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
Official Description (provided by the hotel):
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 
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