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Sheraton Hanoi Hotel


Hotel class 5.0 of 5
K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Best fare found from Minneapolis to Hanoi: $1,335

Reviews you can trust

79% Recommend
4.0 of 5 stars 73 reviews
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By trip type
All (73)
[ Date ] [ Rating ]
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4 of 5 stars
brianmdr9   19 contributions
Los Angeles, California
Dec 4, 2009 | Trip type: Solo travel New

Recently spent 4 nights in Hanoi and as a base to see Halong Bay. I had originally booked one of the higher rated boutique hotels in Hanoi as they were much cheaper. In the end I decided to stay in this business traveller hotel with the amenities I needed to stay connected to home. The price was clearly an American... more

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4 of 5 stars
ajsm   13 contributions
Vancouver
Dec 1, 2009 | Trip type: Couples New

The Hanoi Sheraton costs 10000 Starwood points or 4000 points/USD60 cash. I would say overall it would be worth it but only for the last night of your Hanoi stay, to relax in relative space and luxury, to exercise, have a quiet sleep, and a late checkout. (The suite we were upgraded to was dated but huge and we loved... more

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3 of 5 stars
sumtraveller47   3 contributions
Leicester
Nov 30, 2009 New

I could not recommend this hotel. I found the location of the Sheraton poor as we had an hours round trip to get to Old Town Hanoi, we were only there for three days, as the days were spent on trips out and about we needed to travel into town in the evenings, wished we had been more central like... more

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3 of 5 stars
Panda998   13 contributions
Hong Kong, China
Nov 26, 2009 | Trip type: Business, Solo travel

The staffs here are nice, but the room I stayed is a bit old, the furnitures, carpets, towels... are all rather old, bed is too soft and not as comfortable as the other Sheraton's, however, this is overall still a clean and comfortable hotel. The location is bit off from the centre, but in return, you get a quieter room... more

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5 of 5 stars
AjaySood   1 contribution
Gurgaon, India
Nov 25, 2009 | Trip type: Couples
1/1 found this review helpful

One could have been in the mad city centre of Hanoi in a Hilton; but the choice of being in Sheraton Hanoi turned out to be just fine. The hotel is extremely friendly, with restaurants serving cuisines to suit most tastes, and view from the room was a gorgeous lake. The area turned out to be peaceful for a quick... more

Great hotel!
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5 of 5 stars
NataschaR   18 contributions
Heerlen, The Netherlands
Oct 29, 2009 | Trip type: Couples
1/1 found this review helpful

Nice classic hotel with good bed (the best)! Big bathroom with seperate shower and bath. Breakfast was also good. Big swimming with service and a nightbar (was not so super but better than nothing). We did not like Hanoi (you must have seen it) but the Sheraton made our stay super! more

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4 of 5 stars
1andTwins   9 contributions
Hong Kong, China
Oct 25, 2009 | Trip type: Business, Family
2/2 found this review helpful

A very typical Sheraton, they all look the same. We arrived late and got 2 connecting rooms. One was an upgrade to a 1-bedroom suite on a Club Floor. Ordered room service for kids and later ourselves and was brought quickly by a very nice and friendly staff member. Beds are very good, rooms are spacious, separate shower / bath,... more

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3 of 5 stars
youarehere   4 contributions
singapore
Oct 23, 2009 | Trip type: Business, Couples
1/1 found this review helpful

We've stayed at the Sheraton Hanoi a few times, mainly when my hubby is attending a conference held at the hotel itself. Having stayed at other Sheratons, I am afraid that the Sheraton Hanoi misses the mark when it comes to service from the reception desk. To be fair, most at the reception desk are helpful. For instance, when we... more

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5 of 5 stars
Jimmy_Tan   1 contribution
Singapore
Oct 21, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I recently stayed at Sheraton Hanoi and my experience was wonderful. It is about 30 minutes from the international airport and located besides the West Lake (the biggest lake in Hanoi, as one hotel staff told me). Very friendly and helpful staff and I must say that I love the uniform, very unique and attractive. Service was second to none,... more

Management response from
Matthew Everson, General Manager

Dear Reviewer, We would like to thank you for posting your excellent review on Sheraton Hanoi Hotel. We are very pleased to know that you had a wonderful stay at Sheraton Hanoi and our services meet your expectations. It is important for us to share your review with our associates to make them aware their services have been recognized by...

Solid
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5 of 5 stars
JGB22   4 contributions
Pasadena, California
Oct 20, 2009 | Trip type: Friends getaway

Stayed here for 3 days thru a tour group. The room had a great view of the lake and a huge bathroom and comfortable beds. Staff were friendly but more reserved as compaired to HCM City. Quiet area and close to the flower market. The one negative point is the fitness center. It is difficult to get to from your... more

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Sheraton Hanoi Hotel Address

K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam