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All 494 Hanoi hotels

Sheraton Hanoi Hotel

4.5 of 5 Hotel   |   K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
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Sheraton Hanoi Hotel
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79%
Ranked #106 of 494 hotels in Hanoi
Certificate of Excellence 2014
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586 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Sydney
2 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed with the Sheraton Hanoi Hotel for a four night period, appon check in I was greeted by Thanh Truong, I am a SPG member and asked if I could be upgraded. Thanh upgraded me to the Imperial Suite. This was the most impressive Suite I have ever seen. The hotel staff and service was the best experience that... More

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San Francisco, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

I've stayed all across the world from the Mandarin Oriental in Bangkok to the Kempinski in Istanbul. The staff at the Sheraton in Hanoi were amazing, even beyond the services offered at these other luxury branded hotels. I stayed at the Sheraton in Hanoi for 10 days, partly for an international conference and partly for personal vacation. I brought my... More

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Moscow, Idaho
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Although Sheraton is widely regarded as being a little pricey, the Sheraton Hanoi seemed to be fairly priced for the immense value it provided. I was here on business travel to host a conference, and I was very pleased with what the Sheraton Hanoi provided. 1. Location: about 45 mins taxi ride from the airport, and 10 - 15 mins... More

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Bangkok
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This Sheraton provided an excellent experience. I was there for a conference and from check in to check out the staff could not have been more accommodating. While each encounter with the staff was good one example was of note. I was thinking of using the business center about 10pm at night. It was an urgent thing but I just... More

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Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night. It is no where near the centre of Hanoi. A decent taxi ride away. However it is set on a river in a quiter part of Hanoi where all the big resorts are. They facilities are pretty nice but you pay for them. The price per night is pretty expensive but the views on the... More

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Kauai, Hawaii
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent customer service all around! Mr. Thanh Truong does an exceptional job at the front desk! I stay in Hanoi on a regular basis and this is the best customer service of any hotel in Hanoi hands down.

Was this review helpful? Yes 2
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "tiovivo9", Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear you are satisfied with the service provided by the staff. All our staff are committed in engaging the guest and providing top quality service. Your comments will come as an inspiration to other staff members. We are looking forward to your next visit... More

1 review
4 of 5 stars Reviewed 1 week ago

This Sheraton is managed well with dependable, polite and efficient staff. The rooms and other facilities are a bit dated but still comfortable for majority of business and leisure travellers. The space at the breakfast area is crowded and food selection is limited.

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Ying Q", Thank you for staying in Sheraton Hanoi. We are happy to hear that you had a comfortable stay. We have noted down your comments and will look towards improving our breakfast selection. All the staff here go the extra step in giving the guest a warm and friendly experience. We look forward to your next visit back... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great place to stay when you're in hanoi & you just want to relax.. Value for money. The sheraton club floor offers more selections of snacks than other hotels, so you can just eat dinner their during cocktail hours. Even wine is free. The staff are very polite and helpful. I would certainly stay here again if... More

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Ying Ying T", Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear that you had a wonderful stay with us. We are also happy to hear that you enjoyed the cocktail fare which we had on the Sheraton Club floor and overall fond it value for money. All the staff goes the extra... More

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Sheraton Hanoi for a week of holidays and used the hotel as a base to explore the city. The hotel is ideally located on the side of the west lake which guarantees a nice view whatever the room you have, and gives you the opportunity to take a walk along the lake and discover local bars.... More

Was this review helpful? Yes 1
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Jimmacfly", Thank you for choosing to stay in Sheraton Hanoi for your holiday. We are delighted to hear you had a comfortable stay with us. All of us in Sheraton are committed in in giving our guest a memorable experience.. The location of the hotel also adds to the memorable stay. Should your future travels bring you back to... More

Mountain View, California
Contributor
16 reviews 16 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a lifetime platinum member, I have certain expectations for a Sheraton property. Sheraton Hanoi lived up to my expectations for room, breakfast buffet, and location. We arrived late on a flight from Cambodia, and the front desk manager greeted myself and family and checked us in on the club floor. We were offered cool drinks and the gentleman answered... More

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tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Randy W", Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear that you had a great stay with us. The Sheraton Hanoi is committed to serving the best to our guest. All the staff are passionate in delivering top quality service and aim to exceed the guest expectations. Our goal is to instill... More

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Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#15 Luxury Hotel in Hanoi #24 Spa Hotel in Hanoi #47 Business Hotel in Hanoi #55 Family Hotel in Hanoi #57 Romantic Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 
Number of rooms
299

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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