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Hanoi Imperial Hotel

44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
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Hanoi Imperial Hotel
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448 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (448)
  • Mar-May only
    (137)
  • Jun-Aug only
    (92)
  • Sep-Nov only
    (93)
  • Dec-Feb only
    (126)
All months
Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I chose this hotel because of transfer service between the hotel and the airport, and close to the old city. The service was more then I expected. First of all, their response for my advanced request was really quickly, both transfers and optional tour. Therefore, we were going to travel to Vietnam without anxiety. Second, my flight to Hanoi was... More 

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Saori T, Thank you for sharing such a wonderful review of your recent stay at the Hanoi Imperial Hotel. I am so pleased that your stay was wonderful from start to finish and you experienced warm, friendly service from our staff! With over 40 rooms in the hotel, our staff work tirelessly to keep the property in perfect order... More 

Melbourne, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We travelled with family (6 adults, 3 children under 4) at the end of June in peak heat! The hotel is in the heart of the old town and walking distance to the lake, restaurants, markets and shopping areas. The rooms are a little old but still very clean and comfortable. Our only concern was the cot supplied for our... More 

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Courtz_84, I am so pleased to know that you enjoyed your recent stays with us! It was so kind of you to provide such a detailed review and compliment our team on so many levels. However, I am disappointed to hear of your experience with our Restaurant and Spa. The feedback you provide is important as we continue to... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 3 weeks ago

Good location, very clean rooms, good service and very helpful staff.. breakfast is great as well. Staff helped us plan day tour to Halong bay and other alternatives in case of weather changes. I think it's very helpful and convenient. Recommend this hotel for friends.

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Myatstekubo, Thank you for taking the time to write about your stay at Hanoi Imperial Hotel and for your feedbacks. I am happy that you enjoyed the hotel's superb location, nice rooms, helpful staff and Halong Bay tour. I am delighted that you enjoyed your stay, our product and services and that we were able to celebrate your trip... More 

Japan
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Japanese below. If you stay in Hanoi, I will strongly recommend this hotel. Staff were really kind and helped me a lot. They bought me a ticket of water puppet theater and booked one day tour to Ha long bay. Save your time, enjoy your stay in Hanoi. もしハノイに行くなら、こちらがおすすめです。 スタッフがとにかく親切で、ハロン湾旅行の予約だけでなく、水上人形劇のチケット手配もしてくれます。アクセスも良く、部屋の広さも十分です(少し古いのは仕方がないですね)。

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear しょうゆマヨネーズ, Thank you for choosing to stay in the Hanoi Imperial out of numerous options in the nearby area. We were elated to learn that your stay was memorable and your recommendation. Your kind words are precious encouragement for us to keep up the good work. Again, thank you and look forward to welcoming and serving you at Hanoi... More 

devon
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 28, 2015

We stayed in the hotel for 2 nights, then left our luggage there whilst we went on 2 night Halong Bay cruise. When we checked back in for 2 nights we were given a superior room to our first stay, but both rooms were very clean and well furnished. The bathrooms were clean and showers good with plenty of hot... More 

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Barterboys, Thank you for taking the time to share your experience with us. We are so thrilled to hear you took advantage of our central location, satisfied with thoughtful staff, enjoyed with our delicious breakfast... and that overall you had a fantastic experience. Sincerely, all staff of our hotel was concerned of the best convenience for you and what... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 22, 2015

A great hotel in an excellent location in Old Town. The staff were pleasant, knowledgable and extremely helpful every step of the way. Would highly recommend combining with a day trip to Ha Long Bay which can be done at the front desk.

Was this review helpful? Yes 1
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Jordan U, Thank you for choosing to stay in the Hanoi Imperial Hotel. We are delighted to hear of your pleasant experience with us. The staffs in Hanoi Imperial always strive to go the extra mile to ensure our guests are satisfied. They are ever ready to engage the guest and give that personalized service. Your comments will inspire... More 

Incheon, South Korea
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2015

I have no any complain about this hotel was so kindly into. I really appreciate the pretty lobby and friendly response. Because of these people I believe that Vietnam will back again great country nearing future.

Was this review helpful? Yes 1
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear 늑대1마리, Thank you for your loyalty and choosing to stay in Hanoi Imperial Hotel. We are delighted to hear of your great experience during your stay here. The staffs in Hanoi Imperial are cultured to go the extra step in providing quality service. They are always on hand to willingly render assistance to all guests. Your comments will motivate... More 

Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 9, 2015

We stayed for 2 nights from 1/6/2015 to 3/6/2015 and it was relaxing stay. Best part of the hotel is it's in heart of the old quarter and most of the tourist attractions, shopping and restaurants are in walking distance. Rooms are bigger and best suited for family with kids. They have buffet breakfast which is blend of local and... More 

Was this review helpful? Yes 4
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Rishi S, What a great review! It's wonderful to know that you found the Hanoi Imperial Hotel so enjoyable while visiting us from so far away. I am so pleased that you enjoyed your room and were able to take advantage of the hotel's convenient location just steps away from Hanoi's best shopping and dining. Besides, backed by the... More 

Singapore, Singapore
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 26, 2015

I very much enjoyed my 3 night stay at the Hanoi Imperial Hotel. The hotel room was very clean, tidy and conveniently located in central Hanoi. The staff were very helpful, very polite and spoke very good English. Even on my last day when I stepped out to board a taxi to the airport, they bothered to step out of... More 

Was this review helpful? Yes 3
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear TonySg, Thank you for your wonderful review of your recent stay during Hanoi Imperial Hotel. I greatly appreciate the time you took to share your comments. The staffs are highly motivated to deliver top quality service that leaves a good lasting impression to the guest. It is also great that you enjoyed the spacious room and conveniently located in... More 

Toronto, Canada
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 20, 2015

We had great days in this hotel, beautiful big rooms, every day mango and bananas in the room, lovely helpful service definitly recomanded, will not forget the service like at home nice buffet breakfast and the best location in Hanoi , thank you for the lovely service.,

Was this review helpful? Yes 1
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear yaakov m, Thank you very much for choosing Hanoi Imperial Hotel as your address of choice while visiting Hanoi. We were thrilled to read about how much you have enjoyed hotel's accommodations and our offerings during your stay. The culinary team ensures a good mix of Western and oriental cuisine. The service staffs are also ever ready to cooperate... More 

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