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Hanoi Imperial Hotel

44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
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Hanoi Imperial Hotel
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Hanoi Imperial Hotel
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444 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Toronto, Canada
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had great days in this hotel, beautiful big rooms, every day mango and bananas in the room, lovely helpful service definitly recomanded, will not forget the service like at home nice buffet breakfast and the best location in Hanoi , thank you for the lovely service.,

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear yaakov m, Thank you very much for choosing Hanoi Imperial Hotel as your address of choice while visiting Hanoi. We were thrilled to read about how much you have enjoyed hotel's accommodations and our offerings during your stay. The culinary team ensures a good mix of Western and oriental cuisine. The service staffs are also ever ready to cooperate... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

A great hotel situated very close to all the major tourist attractions. The staff go above and beyond to make your stay as comfortable as possible. The rooms are modern, comfortable and airy. Mr. lee was very helpful in organising the airport pickup and drop off. They even stored our luggage free of charge when we went to Ha long... More 

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Sdk27, Warmest greeting from Hanoi Imperial Hotel, Firstly, in representation of our hotel team, I would like to send you thankful words for your stay at our hotel. We are delighted to hear that you had a pleasant stay with us. The Hanoi Imperial Hotel is located in a quiet and tranquil area which instills calmness to all our... More 

Hoi An, Vietnam
1 review
4 of 5 stars Reviewed 1 week ago

Great location, the Service was very helpful and nice. Very convinience hotel. Worth it the cost. The helped out a lot booking some excursions. The room was very clean and big. The breakfast was included and was correct

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear. Mariofermontero, Thank you very much for spending time to share your feeling following your staying at Hanoi Imperial Hotel. We are so pleased that you enjoyed your time with us. We at The Hanoi Imperial Hotel pride ourselves on customer satisfaction, and are grateful to know that we achieved that with your recent stay. We appreciate your feedback and... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hanoi Imperial hotel is located in the heart of the city, yet quiet and secluded. The hotel itself is a bit old but the first impression at the lobby is good, tasteful decor but the most outstanding part of first impression would be due to the excellent, professional and caring staff at front desk. Room was comfortable. A full length... More 

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Mr. Michael_Htut, Thank you for staying in Hanoi Imperial Hotel. We are happy to hear of your pleasant experience with us. The Hanoi Imperial is committed to giving all our guests a warm and comfortable stay. Our rooms are uniquely decorated to give guests a sense of comfort and warmth. The culinary team also does a great job in... More 

Australia
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is great - it is tucked away in a quiet little tree lined side street. We had absolutely no traffic noise at all. Along the street there are plenty of cafes and bars to try - and make sure you look up - there are some great ones about 50m away with balconies where you can enjoy a... More 

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear BandBL, Warm greeting from Hanoi Imperial Hotel, As a much-valued guest, your feedback is essential to us as it helps us to improve the services and facilities that we provide. I am therefore thrilled that our services & location were met your expectation and making your stay with us an occasion to remember. This is wonderful to know as... More 

Lee-on-the-Solent, United Kingdom
Top Contributor
59 reviews 59 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

They can't do anything more for you. We stayed in a 5 star resort in Hoi An & the service here was even better. We also had a massage which was good. The room had everything we needed, we were right above reception over looking the main front door, no issues with noise etc.

Was this review helpful? Yes
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mrs. Gemma, Greeting from Hanoi Imperial Hotel, Thank you for highly recommending our hotel to the netizens and your good words about our room, location and staff service is much appreciated. Especially what's a pride when you rated our hotel's quality as a 5 star hotel. The wonderful thing about being prized on TripAdvisor is that it introduces our... More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Food, bed. location, staff ! everything was perfect ! Food, bed. location, staff ! everything was perfect ! Food, bed. location, staff ! everything was perfect ! Food, bed. location, staff ! everything was perfect !

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LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Philippe L, Thank you for your wonderful review , I am so glad that you had such a memorable stay at the Hanoi Imperial Hotel and am thrilled to hear that you would happily choose to stay with us again. I value the positive feedback you have provided regarding the staff and the room you stayed in and look... More 

Tokyo, Japan
1 review
5 of 5 stars Reviewed 2 weeks ago

Our stay at the Hanoi Imperial hotel was pleasant. The staff were fantastic and made every effort to ensure that we had a lovely trip. They made good suggestions about how to get to various locations and prepared us for a taxi. Rooms were very clean and new. Comfortable beds quiet environment. The location is excellent !

Was this review helpful? Yes
Orlando, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Enjoyed staying at the hotel, the rooms are clean and spacious and well decorated, a variety of food, the location is so good as it is the centre of the city, also the staff is so friendly and very helpful. Been too many hotels in Hanoi, but I would say that this one is one of the best of them.

Was this review helpful? Yes 1
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Moschilla C, Firstly, in representation of our hotel team, I would like to send you thankful words for your stay at our hotel. I value the positive feedback you have provided regarding the staff and the room you stayed in and look forward to sharing your kind words with the appropriate team members. It is so rewarding for the... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

It was an enjoyable stay at Hanoi Imperial Hotel. The Deluxe Room was new spacious and comfortable beds. Street food / stalls are located nearby. Location wise is great ! 10-15 mins walk to tourist attractions. I left safe going back at late nights 1-2am, there is a Bellman stationed outside. I will definitely stay at this hotel again !!!

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Mr. Jonathan H , Thank you for providing such wonderful feedback about your experience at the Hanoi Imperial Hotel! I am glad to know that our team provided you with the type of hotel stay to earn your 5/5 review. I hope that if your travel plans bring you back to Hanoi, you'll once again choose to stay with... More 

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