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Hanoi Imperial Hotel

44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
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Hanoi Imperial Hotel
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Hanoi Imperial Hotel
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422 reviews from our community

Traveler rating
    222
    157
    34
    7
    2
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80
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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  • Danish first
  • Dutch first
  • English first
  • French first
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    (123)
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Los Angeles, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great !!! Room is spacious, well furnished and internet is reliable. Staff are always friendly and helpful. The hotel is self contained with restaurant, spa,... It is ideal for vacation. The hotel is just minutes walk that can take you to everywhere in Hanoi. The location is a quiet and friendly. I stayed here many times, and i will be... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Excellent ! I come often to Hanoi for business. Hanoi Imperial is definitely my 'go to' place. Over the years, it's actually gotten better, it's in credibly well-maintained and clean, the staff speaks perfect English and is attentive, the location is ideal for getting around, shopping and dining. If you want a wonderful and convenient place in Hanoi for superior... More 

Was this review helpful? Yes 1
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Tan Y, Thank you for sharing such a positive review of the Hanoi Imperial Hotel. I am pleased to know that you enjoyed your room and the hotel's close proximity to the shopping and dining in the Hanoi Old quarter. Each day, our team members strive to make a lasting impression upon each guest and I am so pleased... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the imperial Hotel from March 12th to March 27th 2015. We found the hotel very tidy and conveniently located in the old quarter, just couple of blocks from Lake Hoan Kiem. Our room was spacious, clean and quiet … we got our money's worth. But most important was the staff who were always keen to help us... More 

Was this review helpful? Yes 1
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Guy Boutin Montreal, We feel absolutely happy to receive your brilliant feedback on this website, which strongly encourages our working spirits. It was our honor to welcome and assist you and your family during the stay at Hanoi Imperial Hotel. Sincerely, all staff of our hotel was concerned of the best convenience for you and what we should... More 

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Just like what i said in my other review, this is the best accommodation we stayed at in our Hanoi trip. The rooms were spacious, clean and all the amenities were working fine. There is a wide selection for the buffet breakfast. The restaurant and other tourist areas was by near. Overall, we had a comfortable stay and we'll stay... More 

Was this review helpful? Yes 1
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear our valuable guest, We feel absolutely happy to receive your brilliant feedback on this website, which strongly encourages our working spirits. It was our honor to welcome and assist you and your family during the stay at Hanoi Imperial Hotel. We are so thrilled to hear you took advantage of our central location, enjoyed with our delicious breakfast... and... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hospitality, very clean and a lovely place to stay. Staff very welcoming and couldn't have been more helpful. Great location near to all the areas you might want to visit, would definetly recommend and would stay again.

Was this review helpful? Yes 1
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Peter H, Great to hear from you and know that your experience with us was an enjoyable one and you would come back again. As the leading man of our Team, I am very proud to have employees whose caring attitude consequently attracts our guests to return. In our statement, not only do we supply guests a nice... More 

Washington DC
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is fine -- clean, well-appointed, but nothing fancy and feels a bit dated. That being said, the service is some of the best I have ever experienced. Everyone there went above and beyond to be helpful whenever they could. They helped us arrange tours and taxis, brought tea whenever we walked in, ran after us with umbrellas as... More 

Was this review helpful? Yes
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear value guest, Warmest greeting from Hanoi Imperial Hotel, Thank you for taking the time to share your experience with us. We are so thrilled to hear you took advantage of our central location, especially satisfied with thoughtful staff. We know that our hotel is not the newest one in this area, but we strongly believe that all of our... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hanoi Imperial hotel sincerely, is a very comfortable and attractive boutique hotel. The rooms are clean, comfortable and attractive. The staff friendly and ready to assist. In short, I was very comfortable and I enjoyed buffet breakfast at the restaurant of hotel.

Was this review helpful? Yes 1
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Mahoney E, Thank you very much for choosing Hanoi Imperial Hotel as your address of choice while visiting Hanoi. We were thrilled reading about how much you have enjoyed hotel' accomodations and our offerings during your stay. Everything we did should be revised if it is suitable for the guests, or if the guests feel pleasant with what we... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is beautiful. From being welcomed by the incredible staff, to the large, beautiful rooms and the amazing rain plate showers, we couldn't have asked for anything more. The breakfast each morning was delicious, with a variety options including both western and Vietnam food. We loved our stay, and would recommend it to anyone !!!

Was this review helpful? Yes 2
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dera Wantip C, Warmest greeting from Hanoi Imperial Hotel. We was so honored that you chose our hotel out of numerous options in the nearby area. We also would like to express our grateful thanks for taking the time to write your overall review following your recent staying at highest rank. Whilst we were delighted to read that you were... More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A great hotel in the Old Quarter. The lake, shops, restaurants are all within minutes walking. The staff are so, so friendly & obliging from the reception up to the restaurant - it makes a great difference to a stay in a foreign country. The morning buffet breakfast is great with all the local & western choices you would need... More 

Was this review helpful? Yes 2
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear value guest, As a leading man of Hanoi Imperial Hotel, I would like to send our gratefulness for your trust to choose our hotel and your genuine review with many sweet words. It is such a great pleasure for us to achieve your satisfaction, make you a fantastic stay and especially become "your home" in Hanoi. Once again, we... More 

Strasbourg, France
Top Contributor
114 reviews 114 reviews
73 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Extremely good location in the old city of Hanoi, but sometimes difficult access for cars, given the Vietnamese discipline in parking cars and bikes. People are extremely friendly and helpful, rooms are relatively large, clean with a good bathroom, and breakfast is very good. Massage at the hotel is enjoyable, in comfortable surroundings. WiFi is reliable and rather fast.

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Mr. Labienus, Thank you so much for spending your valuable time to share your experience about our hotel on Tripadvisor. As the leading man of Hanoi Imperial hotel, I am so thrilled to hear you took advantage of our central location, our accommodation, delicious breakfast, satisfied with thoughtful staff,... and that overall you had an enjoyable experience. It was... More 

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