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Hanoi Imperial Hotel

44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
Hotel amenities
1 room 1 adult
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Hanoi Imperial Hotel
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512 Reviews from our TripAdvisor Community

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Prevost, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

First, the 3 stars are for the location close to the lake, the friendly staff and the good wi-fi. That's it for the positive. For the rest, I was very disapointed with my stay at the Hanoi Imperial. I booked directly with them to get a good room and value and it ended up being the least good value for... More 

Helpful?
Thank KillBillMtl
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Great location. Right in the old district and steps away from Kim lake and the night market. Beds were decent, rooms clean, wifi ok. When showering the hot water would run out fast. Breakfast was a combination of buffet style and order off the menu (all included).

Helpful?
Thank Icefreeze
USA
Level Contributor
108 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 1 week ago

Let us be real - if you are looking for a hotel within a certain price range and with location in mind, there are few hotels that can match up such criteria in Hanoi, if you consider quality and value as well. Indeed, like other reviewers mentioned, hotel staff are not only pleasant but also helpful. But you will find... More 

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Thank NickTimepass
Brisbane, Australia
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Service - Impecable Location - Unbeatable Rooms - For the price paid, can't fault Stayed her for 4 days, went to Halong bay for 2 then came back to the hotel. Book directly with the hotel for savings, they are also quick to respond to emails if you have a query. Also good exchange rate FX It was my mums... More 

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Thank MiniLats
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

No complaints. Staff very friendly, rooms clean and comfortable, perfect location for exploring the old town, and good views especially from the restaurant where a generous selection of breakfast is served as buffet, with eggs to order. Definitely recommended.

Helpful?
Thank Nick E
Novato, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was right in the middle of everything. Around the corner from the Lake, 2 blocks from the night market and lots of coffee houses and good restaurants, nearby. The hotel was traditional. The staff was very attentive and helpful. They had good suggestions on where to go and how to get there. The in room and hotel wifi... More 

Helpful?
1 Thank redtravelingshoes
Duc N, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear redtravelingshoes, Warm greeting from Hanoi Imperial Hotel, We are beaming with pride as we have your positive affirmations for our location, breakfast and all we have done to assist you. It is such an incredible feeling to achieve your beautiful compliments. With your good experience, this time, we hopefully look forward to your next stay at our hotel. We... More 

Madrid, Spain
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a great time in Hanoi. The weather was cold an walking around the city was challenging. The location of the hotel is perfect. In the middle of everything but in a less transited street that provides a bit of shelter if you travel with kids like we did. The staff is really nice and helpful, specially in the... More 

Helpful?
Thank Inaki72
Duc N, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Mr. Inaki72, It has been a great pleasure to have you as our distinguished guests at Hanoi Imperial Hotel and we would like to thank you very much for choosing our service and sharing your experience about us with other people. We hope that we will have another chance to welcome you, your family and your friends in the... More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel itself looked nice and clean upon arrival however as we got into the elevator things began to get really squishy. The hall way was very dark and small as the rooms were next to each other and we could hear knocking/door opening and closing from other rooms. Our room was quite spacious however the bed was very hard... More 

Helpful?
Thank Tram O
Duc N, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Tram O, Thank you for staying in Hanoi Imperial Hotel. I am disappointed to read your review of the Hanoi Imperial and find out that you did not have a good stay with us. We want to first apologize for the unpleasant experience during your stay with us. We will look into all your comments and look into avenues... More 

Wollongong, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

This is a centrally located motel within walking distance from very thing in the old quarter. it is quiet and the service is great . I would not stay any where else, the breakfast is good and the beds are good ( Asian beds are always hard so get over it). Have recommended this motel to 3 friends in Australia.... More 

Helpful?
Thank Steven I
Duc N, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Steven I, Warmest greeting from Hanoi Imperial Hotel. We felt so proud of being the hotel you chose for your stay in Hanoi on your vacation. We also would like to express our sincere thanks for your most heartfelt review for us with the highest rank. It is truly rewarding to read that you had a great trip and... More 

Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

During this trip I couldn't resist staying again at this hotel. When you book for 3 nites or more directly with the hotel, the hotel provides you a complimentary pick up service from the airport to the hotel; which is a plus point for this hotel. As usual the staff are always warm, welcoming, courteous, hospitable and always at hand... More 

Helpful?
Thank Shivan9
Duc N, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Mr. Shivan9, Warmest greeting from Hanoi Imperial Hotel, We would like to send our sincere thanks from the hotel management and all of our staff to you. It is such great honored for us to serve you as our loyal guest. What we are most thankful is to read your insightful and comprehensive review on this site especially for... More 

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