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Hanoi Imperial Hotel

44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
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440 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
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  • All months
    (440)
  • Mar-May only
    (137)
  • Jun-Aug only
    (84)
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    (93)
  • Dec-Feb only
    (126)
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devon
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in the hotel for 2 nights, then left our luggage there whilst we went on 2 night Halong Bay cruise. When we checked back in for 2 nights we were given a superior room to our first stay, but both rooms were very clean and well furnished. The bathrooms were clean and showers good with plenty of hot... More 

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Barterboys, Thank you for taking the time to share your experience with us. We are so thrilled to hear you took advantage of our central location, satisfied with thoughtful staff, enjoyed with our delicious breakfast... and that overall you had a fantastic experience. Sincerely, all staff of our hotel was concerned of the best convenience for you and what... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

A great hotel in an excellent location in Old Town. The staff were pleasant, knowledgable and extremely helpful every step of the way. Would highly recommend combining with a day trip to Ha Long Bay which can be done at the front desk.

Was this review helpful? Yes 1
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Jordan U, Thank you for choosing to stay in the Hanoi Imperial Hotel. We are delighted to hear of your pleasant experience with us. The staffs in Hanoi Imperial always strive to go the extra mile to ensure our guests are satisfied. They are ever ready to engage the guest and give that personalized service. Your comments will inspire... More 

Incheon, South Korea
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have no any complain about this hotel was so kindly into. I really appreciate the pretty lobby and friendly response. Because of these people I believe that Vietnam will back again great country nearing future.

Was this review helpful? Yes 1
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear 늑대1마리, Thank you for your loyalty and choosing to stay in Hanoi Imperial Hotel. We are delighted to hear of your great experience during your stay here. The staffs in Hanoi Imperial are cultured to go the extra step in providing quality service. They are always on hand to willingly render assistance to all guests. Your comments will motivate... More 

Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights from 1/6/2015 to 3/6/2015 and it was relaxing stay. Best part of the hotel is it's in heart of the old quarter and most of the tourist attractions, shopping and restaurants are in walking distance. Rooms are bigger and best suited for family with kids. They have buffet breakfast which is blend of local and... More 

Was this review helpful? Yes 4
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Rishi S, What a great review! It's wonderful to know that you found the Hanoi Imperial Hotel so enjoyable while visiting us from so far away. I am so pleased that you enjoyed your room and were able to take advantage of the hotel's convenient location just steps away from Hanoi's best shopping and dining. Besides, backed by the... More 

Singapore, Singapore
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I very much enjoyed my 3 night stay at the Hanoi Imperial Hotel. The hotel room was very clean, tidy and conveniently located in central Hanoi. The staff were very helpful, very polite and spoke very good English. Even on my last day when I stepped out to board a taxi to the airport, they bothered to step out of... More 

Was this review helpful? Yes 3
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear TonySg, Thank you for your wonderful review of your recent stay during Hanoi Imperial Hotel. I greatly appreciate the time you took to share your comments. The staffs are highly motivated to deliver top quality service that leaves a good lasting impression to the guest. It is also great that you enjoyed the spacious room and conveniently located in... More 

Toronto, Canada
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 20, 2015

We had great days in this hotel, beautiful big rooms, every day mango and bananas in the room, lovely helpful service definitly recomanded, will not forget the service like at home nice buffet breakfast and the best location in Hanoi , thank you for the lovely service.,

Was this review helpful? Yes 1
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear yaakov m, Thank you very much for choosing Hanoi Imperial Hotel as your address of choice while visiting Hanoi. We were thrilled to read about how much you have enjoyed hotel's accommodations and our offerings during your stay. The culinary team ensures a good mix of Western and oriental cuisine. The service staffs are also ever ready to cooperate... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2015 via mobile

A great hotel situated very close to all the major tourist attractions. The staff go above and beyond to make your stay as comfortable as possible. The rooms are modern, comfortable and airy. Mr. lee was very helpful in organising the airport pickup and drop off. They even stored our luggage free of charge when we went to Ha long... More 

Was this review helpful? Yes 1
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Sdk27, Warmest greeting from Hanoi Imperial Hotel, Firstly, in representation of our hotel team, I would like to send you thankful words for your stay at our hotel. We are delighted to hear that you had a pleasant stay with us. The Hanoi Imperial Hotel is located in a quiet and tranquil area which instills calmness to all our... More 

Hoi An, Vietnam
1 review
4 of 5 stars Reviewed May 14, 2015

Great location, the Service was very helpful and nice. Very convinience hotel. Worth it the cost. The helped out a lot booking some excursions. The room was very clean and big. The breakfast was included and was correct

Was this review helpful? Yes
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear. Mariofermontero, Thank you very much for spending time to share your feeling following your staying at Hanoi Imperial Hotel. We are so pleased that you enjoyed your time with us. We at The Hanoi Imperial Hotel pride ourselves on customer satisfaction, and are grateful to know that we achieved that with your recent stay. We appreciate your feedback and... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 14, 2015

Hanoi Imperial hotel is located in the heart of the city, yet quiet and secluded. The hotel itself is a bit old but the first impression at the lobby is good, tasteful decor but the most outstanding part of first impression would be due to the excellent, professional and caring staff at front desk. Room was comfortable. A full length... More 

Was this review helpful? Yes 1
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Mr. Michael_Htut, Thank you for staying in Hanoi Imperial Hotel. We are happy to hear of your pleasant experience with us. The Hanoi Imperial is committed to giving all our guests a warm and comfortable stay. Our rooms are uniquely decorated to give guests a sense of comfort and warmth. The culinary team also does a great job in... More 

Australia
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 14, 2015

This hotel is great - it is tucked away in a quiet little tree lined side street. We had absolutely no traffic noise at all. Along the street there are plenty of cafes and bars to try - and make sure you look up - there are some great ones about 50m away with balconies where you can enjoy a... More 

Was this review helpful? Yes 3
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear BandBL, Warm greeting from Hanoi Imperial Hotel, As a much-valued guest, your feedback is essential to us as it helps us to improve the services and facilities that we provide. I am therefore thrilled that our services & location were met your expectation and making your stay with us an occasion to remember. This is wonderful to know as... More 

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