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Hanoi Imperial Hotel

44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
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Hanoi Imperial Hotel
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Hanoi Imperial Hotel
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412 reviews from our community

Traveler rating
    214
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    33
    7
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

A great hotel in the Old Quarter. The lake, shops, restaurants are all within minutes walking. The staff are so, so friendly & obliging from the reception up to the restaurant - it makes a great difference to a stay in a foreign country. The morning buffet breakfast is great with all the local & western choices you would need... More 

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Strasbourg, France
Top Contributor
111 reviews 111 reviews
71 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Extremely good location in the old city of Hanoi, but sometimes difficult access for cars, given the Vietnamese discipline in parking cars and bikes. People are extremely friendly and helpful, rooms are relatively large, clean with a good bathroom, and breakfast is very good. Massage at the hotel is enjoyable, in comfortable surroundings. WiFi is reliable and rather fast.

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed in this hotel 11th - 14th & again on 16th March, 2015 and were most happy with this hotel situated very near the Hoan Kiem Lake. The staff were very pleasant and professional and the two rooms we had were spacious, comfortable and clean. Breakfast was great. WIFI good & Internet available in the lobby. Excellent value.

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Cockatoo, Australia
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

In short, this place is great value for the money you pay and can be a good base for seeing the sites. But it has definitely seen better days. Let me put it into context. As a small group of friends travelling throughout Vietnam, where Hanoi was to be the last stop, we sought a hotel in the old town... More 

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Cleveland, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

so we arrived in hanoi late at night and the historic district was quiet. the room was clean, fresh fruit on the coffee table, and two banana milk shakes as a welcome gift. we awoke to a city bustling with energy. the breakfast buffet on the eight floor is a perfect way to start the day. we would definitely stay... More 

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LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear sam m, As a leading man of Hanoi Imperial Hotel, I would like to send our gratefulness for your trust to choose our hotel and your genuine review. It is indeed a true pleasure for us to make you have an enjoyable time. The reward for us is your return in your next visit to Hanoi that we are... More 

Montreal, Canada
Top Contributor
138 reviews 138 reviews
24 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Very friendly & helpful staff. Very flexible. Great Vietnamese breakfasts (which I miss very much now that I am In a hotel in Sapa which serves primarily western food, which is not what I came to Vietnam for!). Excellent location. Not only are they in the middle of he old city & all the action, but also just a 5... More 

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LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Sir/ Madame, I would like to send our gratefulness for your trust to choose our hotel out of numerous options in the nearby area and your genuine review. We are delighted to hear that you had a nice stay and found out the hotel location, breakfast to your liking. We are also sorry about the smell you mention in... More 

Taverham, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for two nights. Then they kept our bags for two nights whilst we went on a Halong bay three day cruise then stayed again for one final night before moving on. We always each carry a credit card in case the worst happens. We though we packed my wife's in our cases we left but due to a... More 

Was this review helpful? Yes 2
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear MartinandLorna, Thank you for highly recommending Hanoi Imperial Hotel to the netizens and your good words about our hotel as well. We have no more words, but only a great appreciation of your evaluation of our services and staff manner. As a general manager, I feel so proud that our well trained staff did their good job to serve... More 

New South Wales, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2015

My family with 2 young kids stayed a week at this hotel for my wife's 38 and had a wonderful time. We stayed in a family room was amazing. The staff are fantastic, helpful and very professional. Imperial Hanoi hotel really deserves its high score. We would love to stay there if we could. I travel a lot with my... More 

Was this review helpful? Yes 4
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear WardAhed, As a leading man of Hanoi Imperial Hotel, I’m very proud to see how our staff took their efforts with you and your family enjoyable trip. It is always a pleasure for us to receive positive feedback like yours. We also would like to take this chance to express our grateful thanks for your trust to choose our... More 

New South Wales, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2015

I have been travelling for over 10 years and the Hanoi Imperial staff made this the most enjoyable experience of this time. Staring from the initial greeting right through until the final farewell. All staff were quite exceptional in their attention to detail and their appartent desire to ensure that they did everything they could to ensure our complete satisfaction... More 

Was this review helpful? Yes 4
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Pietro 139, First of all, we would love to give you a big thankfulness for this remarkable feedback, and appreciate every single word you have written about us. We were elated to learn that your stay was memorable, especially the interactions with staff members, the culinary offerings as well as the overall settings of our hotel. Your excellent comment... More 

Bavaria, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2015

It was a breeze from check in. I don't believe there are rooms available so ther arranged me to check in at 5 am without any charge. Room was spacious and clea. The view was simply amazing. We have a buffet breakfast everyday with a lot of local fruit. One more special things, we have a delicious egg omelet from... More 

Was this review helpful? Yes 1
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear JadeMill, Warm greeting from Hanoi Imperial hotel, Its our pleasured to host you at our hotel and delighted to know you evaluated our hotel at high rank. We acknowledge that small details go vital especially in hospitality, so all staff of our hotel was concerned of the best convenience for you and what we should do to make your... More 

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