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All 490 Hanoi hotels

Gia Bao Grand Hotel

3.5 of 5 Hotel   |   23 Lo Su Street, Hoan Kiem Dist., Hanoi 10000, Vietnam
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77%
Ranked #142 of 490 hotels in Hanoi
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
seetheworld9 Pittsburgh, Pennsylvania
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138 people have reviewed this hotel

Traveler rating
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    22
    4
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Pittsburgh, Pennsylvania
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I loved this hotel in old Hanoi. I felt welcomed the minute I walked in the door. I want to express a special thanks to Tiep, who told me he will soon become a father. He will make a wonder father as he made me feel at home from the first time I spoke to him. He has a lucky... More

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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

From the moment we walked through the front doors of the Grand we felt comfortable. The staff were helpful, friendly and ready to go that extra distance for us. Our first night was in the Presidential suite on the 11th floor. It was huge and very comfortable. When we returned from a night on Halong Bay we were given a... More

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GiaBao_HotelsGroup, Manager at Gia Bao Grand Hotel, responded to this review

Dear Sir/Madame, I would like to send our gratefulness for your persuasion to select our hotel and your good review. We are merry to hear that you had a agreeable stay and found out the hotel situation, services to your liking. It is our mission to convey the message of real hospitality to guests like you and other upcoming guests.... More

Bandar Seri Begawan, Brunei Darussalam
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 19, 2014

The hotel is conveniently located at a walking distance from the Hoan Kiem lake and the water puppet theatre. We specifically chose this hotel as it's near the lake and a Halal Indian restaurant nearby (i.e. Little India) The rooms are fine. The double rooms are just nice. The TV has a few English channels such as CNN and BBC... More

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GiaBao_HotelsGroup, General Manager at Gia Bao Grand Hotel, responded to this review

Dear Madam! Thank you so lot for choosing Our Hotel for your recent stay in Hanoi. We very happy when we received your long review. I have read three times and We will overcome these shortcomings for better services. Now We are managed by Vietnam Hospitality Group, we sure everything better. Once again, thank you very much for your stay.... More

Wollongong, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 17, 2014

Good - Very nice room (we booked a Deluxe). Not quite as big as I expected based on the pictures, but nice. - Very reasonable prices (it was $60USD for my deluxe room) - The staff were nice enough to let me stay just the 1 night, even though i accidentally booked the wrong night using Agoda - Location is... More

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GiaBao_HotelsGroup, Manager at Gia Bao Grand Hotel, responded to this review

Dear Sir/ Madam! Thank you so lot for choose our hotel and write review for our service. We acknowledge and always change to better. We are blither to know that you had a good stay and discovered the hotel location, services to your liking. Now, We are managed by Vietnam Hospitality Group so our service and everything has improved. Thank... More

Utrecht, The Netherlands
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 12, 2014

Friendly staff and the rooms themselves were of a very good size and clean (basic room). The bed was hard but that's pretty normal in Vietnam. Probably very good for your back if you sleep on your back but unfortunately I don't so this took some getting used to. Nice bathroom with a good finish but it's a bit peculiar... More

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Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 25, 2014

I had such a bad experience at this hotel, The service seemed okay when we arrived however the hotel was nothing like the pictures, we were promised a view with city views however where poked to the other side. The room was honestly disgusting, my first thought was that it smelt strongly of mould, it was freezing outside but I... More

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GiaBao_HotelsGroup, Manager at Gia Bao Grand Hotel, responded to this review

Dear Sir/ Madam! We are so so sorry because we make you disappointed about our services. Right after I read your review, I met urgently with Heads of department as Housekeeping, Restaurant, Front Office after that tally each department. I would like sent to you "thank you so much". Now we are managed by Vietnam Hospitality Group so Our services... More

Singapore, Singapore
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 25, 2014

I book with agoda on Gia Bao grand hotel deluxe room. However, when I check in, they say room and full and transfer me to Gio Bao palace Hotel but the rooms looks old and small. Does not looks like a deluxe room. I feel that I have been short changed. The comment here is not on the standard on... More

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GiaBao_HotelsGroup, Manager at Gia Bao Grand Hotel, responded to this review

Dear Sir/ Madam! First of all, we would like "so sorry " you because our services make you not satisfied, We don't think so change your hotel to Gia Bao Palace Hotel make you such anger. We are sorry you. The second we would like sent to you "thanks" for your review, it make we better, we must change for... More

Tanjong Malim, Malaysia
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 11, 2014

must go.. Mr Savi very kind and guide us all. He did suggest few trips and show us the best place to visits. The hotel are clean and spacious. Good customer service. Good foods. Variety of foods.. Lot of choices..

Was this review helpful? Yes 4
Kampong Bukit Jelutong, Negeri Sembilan, Malaysia
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 10, 2014

This is a well priced hotel that is conveniently located in the center of Hanoi. The staff is very helpful and provides excellent customer service. The room was very clean and spacious. Great value for the money!

Was this review helpful? Yes 5
Guangzhou, China
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 7, 2014

Gia Bao Grand Hotel is a very convenient place to stay,good english speaking, good service, tasty food.We have big window rooms with comforatbel bed.The hotel provides pick up service from the airport,very nice staff.

Was this review helpful? Yes 6

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Additional Information about Gia Bao Grand Hotel

Address: 23 Lo Su Street, Hoan Kiem Dist., Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #142 of 490 hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gia Bao Grand Hotel 3.5*
Official Description (provided by the hotel):
HotelThe newest boutique hotel consists of 40 elegant rooms and conveniently situated in the heart of Vietnam’s capital, just 2 minutes walks to famous Opera House and 5 minutes walks to the legendary Hoan Kiem Lake, in the of business districts is ideally for business and leisure guests alike. The Conifer Restaurant showcases both international and Vietnam cuisine utilizing regional ingredients. ... more   less 
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