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Gia Bao Grand Hotel

#149 of 537 Hotels in Hanoi
Certificate of Excellence
23 Lo Su Street, Hoan Kiem Dist., Hanoi 10000, Vietnam
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1 room 1 adult
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Gia Bao Grand Hotel
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213 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It was wonderful hotel with good coperative work done by staff and perticularly Dao Thi Ha she is good receptionist with good support in customer care and coperation . We really appreciate Dao Thi Ha for her hard work and co operation. ......

Helpful?
3 Thank Vishal P
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived late night on 13th January from Malaysia. The hotel front desk was helpful with my luggage and offered an umbrella as it was slightly drizzling. Hotel room was basic but clean and pleasant, with all necessary needs - toiletries, TV, drinks, etc. readily available. Surrounding area is great as it is located at the old part of Hanoi. Special... More 

Helpful?
3 Thank RidzAziz250895
GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear guest, Thank you for your comment on our service. I will pass your comment on Ha and Binh so they can get the awards that they deserve.! Hope to see you soon, Best regards, Linh Phung More 

HCMC
Level Contributor
112 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Large and light room, with nice intended design. Reaslisation was not great. A bit worn down. Terrible smell in the room when I arrived, they used a air cleaner all day when I noticed management. Room door lock (electronic) was falty at times. Reception and check-out were painfull as they generally are in Vietnam. Breackfast was average, coffee run out... More 

Helpful?
Thank Je I
Bendigo, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here for 3 days and then moved to Gia Bao Palace Hotel when my stay was extended. Both places have really great location, only 5 mins away from the Hoankiem lake. The staff was so friendly and helpful! Will definitely return next time I'm in Hanoi.

Helpful?
1 Thank IvyG91
GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear Ivy, Thank you so much for your comment and support on our service. We hope to see you soon here again, Best regards, Linh Phung More 

Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 24, 2015 via mobile

My wife, two daughters, and I just finished a 5-night stay here and had a wonderful experience. The staff were amazing! So friendly and helpful. They were particularly sweet to the girls, both of whom loved it there. The suite was large, clean, and well-appointed. Roomkeeping was prompt and meticulous. I would highly recommend this hotel to anyone.

Helpful?
1 Thank Ashley P
GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear Ashley, Thank you so much for your comment and support. We are super happy to provide you the service that you have required. Hope to see you soon, Best regards, Linh Phung More 

Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 19, 2015

The hotel is located at Lo Su street, a 3 min walk to Hoan Kiem Lake and water puppet theatre. The room was nice and clean, toilet was big and clean also. the hotel staffs and receptionist were very kindly and help you with everything, including helping me to call my booked taxi to inform the wrong address in the... More 

Helpful?
1 Thank masamori
GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear Masamori, Thank you for your comment and your support to our hotel and service. We will keep trying harder to provide the best service we can. Hope to see you and your friends here again, Best regards, Linh Phung More 

Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 12, 2015

We were transferred to this hotel from Gia Bao Palace Hotel on the third day when we returned from Halong Bay & were upgraded to the Executive & Deluxe Room. The rooms were bigger compared to the ones in Palace Hotel but it was slightly more crowded. Good service overall.

Helpful?
Thank Shakirin
GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear Shakirin, Thank your for your comment and support on our hotel. We are glad we have kept you happy during the time you were here. Hope to see you again soon in Hanoi and Gia Bao hotel. Best regards, Linh Phung More 

Ho Chi Minh City, null, Vietnam
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 28, 2015

I did stay here one night in my business trip to Hanoi. My room is very wonderful with 3 big windows where I can enjoy Hanoi view in the early morning. All rooms with bathtub and we can relax after a long tired day. Chi Hien (Sales Manager) is very friendly and kind to help me enjoy my trip as... More 

Helpful?
1 Thank PhanLamITT
GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear PhanLam, Thank you so much for your comment and support on our hotel and service. we are very glad to help you to get some more sunshine to your morning. I have passed your comment to Ms. Hien to congratulate her on her great work. We hope to see you soon in the near future, Best regards, Linh Phung More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 22, 2015 via mobile

I stayed here for 3days. This location is so good avoiding the noise of music and cars, closing any great places and easy to find (although I get so drunk lol). When I look for good place to eat, the staff's told me their recommendation and take me to there. As my best grateful thing, when I have no time... More 

Helpful?
2 Thank Noriaki H
GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Konichiwa Noriaki, Thank you so much for your comment and supporting our hotel and service. We are very glad we can help and give your some extra happiness in your trip. We hope to see you here again very soon, Best regards, Linh Phung More 

Tokyo, Japan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 5, 2015

We stayed at the hotel for a week. The staff was great. They were very attentive and helped us when ever they could. The room itself was clean, nice and well kept. There was a problem with our shower head that they took care of quickly. I felt comfortable there and really enjoyed my stay. I would stay there again... More 

Helpful?
1 Thank CVAV
GiaBao_HotelsGroup, Manager at Gia Bao Grand Hotel, responded to this review

Dear Guest, Thank you for your time to write your response in TripAdvisor. We are really glad that you had enjoyed your week in our hotel and our service. If you need any request or help, we will try our best to give you a hand that possible. We hope to see you soon in your returning trip to Hanoi.... More 

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