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All 498 Hanoi hotels

Gia Bao Grand Hotel

3.5 of 5 Hotel   |   23 Lo Su Street, Hoan Kiem Dist., Hanoi 10000, Vietnam
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Ranked #158 of 498 Hotels in Hanoi
A recent review
3 of 5 stars reviewed 2 weeks ago
Ann_Yeoh Kuala Lumpur, Wilayah Persekutuan, Malaysia
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145 reviews from our community

Traveler rating
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    53
    23
    4
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed 1 week ago

I would have recommended this hotel - I think it is actually a nice hotel in Hanoi if it wasn't for a particular incident that happened: money was stolen from my purse at this hotel. I left my purse in the room by accident (tucked away in my suitcase). I noticed after I had checked out of the hotel that... More

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Kuala Lumpur, Wilayah Persekutuan, Malaysia
Contributor
15 reviews 15 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've booked and paid this hotel from hotels.com and stayed in an executive Suite for a night. We had an excellent service from Sky(bell boy n also technician). Sky is very quick to help, witty and knows how to fix just about anything - including situations. He is very professional with his work and has passion in making the customers... More

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Johannesburg, South Africa
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this hotel for 3 nights and explored Hanoi's sights. Our room was small but comfortable and clean. The many shops provided good shopping opportunities and at night the market area gets very busy. Most of the attractions were within walking distance e.g. water puppet show, market area, city lake and restaurants. We also went on a city... More

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GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear Mr BebeSA, Warmest greeting from Gia Bao Grand Hotel!! Thank you for sharing with us your recent experience at our hotel. I am very pleased to hear about your general satisfactory experience about our staff and our room during your stay with us. This will certainly motivate them to keep up the good work. And we will be nothing... More

Singapore, Singapore
Contributor
19 reviews 19 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 4 weeks ago

i spend 4 night at GiaBao Grand Hotel with my family. The best about the hotel is the location. In the heart of old quarter,Surrounded by a lot of restaurant and near to Hom Kien Lake. The room is vietnamese style, and the design is a bit old. But the hotel is clean and comfort. So, aged is never a... More

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GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear Mrs./Ms. Li Chin, Warmest greeting from Gia Bao Grand Hotel! Thank you for sharing with us your recent experience at our hotel. We are very pleased to hear about your general satisfactory experience at our hotel and your kind words are most gratifying and have been shared with the whole team. This will certainly motivate them to keep up... More

Kuching, Malaysia
1 review
5 of 5 stars Reviewed June 10, 2014

When I went through the front door, I received a warm welcome from the staff of Gia Bao. The staff were helpful and friendly. The rooms are wonderful and clean. Overall a quality stay centrally located. Would definitely stay again. Thank you for the holidays.

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GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear Mr./Mrs. PuiTY, Warmest greeting from Gia Bao Grand Hotel! We love to read such positive feedbacks about Gia Bao Grand Hotel and we are thankful to your kind words. We were very proud to hear that you have had a great service experience at our hotel during your stay with us. We all look forward to your next stay.... More

Pittsburgh, Pennsylvania
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed April 22, 2014 via mobile

I loved this hotel in old Hanoi. I felt welcomed the minute I walked in the door. I want to express a special thanks to Tiep, who told me he will soon become a father. He will make a wonder father as he made me feel at home from the first time I spoke to him. He has a lucky... More

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GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear Mr./Mrs. Seetheworld9, Warmest greeting from Gia Bao Grand Hotel! Thank you so much for choosing Gia Bao Grand Hotel. Your kind comment has brightened up our staff's day, especially. Mr. Tiep. We are very pleased to hear that our service has met your expectation. We are looking forward to welcoming both of you back in the near future. Wishing... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 3, 2014

From the moment we walked through the front doors of the Grand we felt comfortable. The staff were helpful, friendly and ready to go that extra distance for us. Our first night was in the Presidential suite on the 11th floor. It was huge and very comfortable. When we returned from a night on Halong Bay we were given a... More

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GiaBao_HotelsGroup, Manager at Gia Bao Grand Hotel, responded to this review

Dear Sir/Madame, I would like to send our gratefulness for your persuasion to select our hotel and your good review. We are merry to hear that you had a agreeable stay and found out the hotel situation, services to your liking. It is our mission to convey the message of real hospitality to guests like you and other upcoming guests.... More

Bandar Seri Begawan, Brunei Darussalam
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 19, 2014

The hotel is conveniently located at a walking distance from the Hoan Kiem lake and the water puppet theatre. We specifically chose this hotel as it's near the lake and a Halal Indian restaurant nearby (i.e. Little India) The rooms are fine. The double rooms are just nice. The TV has a few English channels such as CNN and BBC... More

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GiaBao_HotelsGroup, General Manager at Gia Bao Grand Hotel, responded to this review

Dear Madam! Thank you so lot for choosing Our Hotel for your recent stay in Hanoi. We very happy when we received your long review. I have read three times and We will overcome these shortcomings for better services. Now We are managed by Vietnam Hospitality Group, we sure everything better. Once again, thank you very much for your stay.... More

Wollongong, Australia
Contributor
20 reviews 20 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 17, 2014

Good - Very nice room (we booked a Deluxe). Not quite as big as I expected based on the pictures, but nice. - Very reasonable prices (it was $60USD for my deluxe room) - The staff were nice enough to let me stay just the 1 night, even though i accidentally booked the wrong night using Agoda - Location is... More

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GiaBao_HotelsGroup, Manager at Gia Bao Grand Hotel, responded to this review

Dear Sir/ Madam! Thank you so lot for choose our hotel and write review for our service. We acknowledge and always change to better. We are blither to know that you had a good stay and discovered the hotel location, services to your liking. Now, We are managed by Vietnam Hospitality Group so our service and everything has improved. Thank... More

Utrecht, The Netherlands
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 12, 2014

Friendly staff and the rooms themselves were of a very good size and clean (basic room). The bed was hard but that's pretty normal in Vietnam. Probably very good for your back if you sleep on your back but unfortunately I don't so this took some getting used to. Nice bathroom with a good finish but it's a bit peculiar... More

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Additional Information about Gia Bao Grand Hotel

Address: 23 Lo Su Street, Hoan Kiem Dist., Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gia Bao Grand Hotel 3.5*
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