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All 494 Hanoi hotels

Gia Bao Grand Hotel

3.5 of 5 Hotel   |   23 Lo Su Street, Hoan Kiem Dist., Hanoi 10000, Vietnam
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78%
Ranked #144 of 494 hotels in Hanoi
A recent review
3 of 5 stars reviewed yesterday
Ann_Yeoh Kuala Lumpur, Wilayah Persekutuan, Malaysia
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144 people have reviewed this hotel

Traveler rating
    58
    53
    23
    4
    6
See reviews for
21
51
15
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Contributor
15 reviews 15 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

I've booked and paid this hotel from hotels.com and stayed in an executive Suite for a night. We had an excellent service from Sky(bell boy n also technician). Sky is very quick to help, witty and knows how to fix just about anything - including situations. He is very professional with his work and has passion in making the customers... More

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Johannesburg, South Africa
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at this hotel for 3 nights and explored Hanoi's sights. Our room was small but comfortable and clean. The many shops provided good shopping opportunities and at night the market area gets very busy. Most of the attractions were within walking distance e.g. water puppet show, market area, city lake and restaurants. We also went on a city... More

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Singapore, Singapore
Contributor
16 reviews 16 reviews
9 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

i spend 4 night at GiaBao Grand Hotel with my family. The best about the hotel is the location. In the heart of old quarter,Surrounded by a lot of restaurant and near to Hom Kien Lake. The room is vietnamese style, and the design is a bit old. But the hotel is clean and comfort. So, aged is never a... More

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GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear Mrs./Ms. Li Chin, Warmest greeting from Gia Bao Grand Hotel! Thank you for sharing with us your recent experience at our hotel. We are very pleased to hear about your general satisfactory experience at our hotel and your kind words are most gratifying and have been shared with the whole team. This will certainly motivate them to keep up... More

Kuching, Malaysia
1 review
5 of 5 stars Reviewed June 10, 2014

When I went through the front door, I received a warm welcome from the staff of Gia Bao. The staff were helpful and friendly. The rooms are wonderful and clean. Overall a quality stay centrally located. Would definitely stay again. Thank you for the holidays.

Was this review helpful? Yes
GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear Mr./Mrs. PuiTY, Warmest greeting from Gia Bao Grand Hotel! We love to read such positive feedbacks about Gia Bao Grand Hotel and we are thankful to your kind words. We were very proud to hear that you have had a great service experience at our hotel during your stay with us. We all look forward to your next stay.... More

Pittsburgh, Pennsylvania
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed April 22, 2014 via mobile

I loved this hotel in old Hanoi. I felt welcomed the minute I walked in the door. I want to express a special thanks to Tiep, who told me he will soon become a father. He will make a wonder father as he made me feel at home from the first time I spoke to him. He has a lucky... More

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GiaBao_HotelsGroup, Guest Relations Manager at Gia Bao Grand Hotel, responded to this review

Dear Mr./Mrs. Seetheworld9, Warmest greeting from Gia Bao Grand Hotel! Thank you so much for choosing Gia Bao Grand Hotel. Your kind comment has brightened up our staff's day, especially. Mr. Tiep. We are very pleased to hear that our service has met your expectation. We are looking forward to welcoming both of you back in the near future. Wishing... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 3, 2014

From the moment we walked through the front doors of the Grand we felt comfortable. The staff were helpful, friendly and ready to go that extra distance for us. Our first night was in the Presidential suite on the 11th floor. It was huge and very comfortable. When we returned from a night on Halong Bay we were given a... More

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GiaBao_HotelsGroup, Manager at Gia Bao Grand Hotel, responded to this review

Dear Sir/Madame, I would like to send our gratefulness for your persuasion to select our hotel and your good review. We are merry to hear that you had a agreeable stay and found out the hotel situation, services to your liking. It is our mission to convey the message of real hospitality to guests like you and other upcoming guests.... More

Bandar Seri Begawan, Brunei Darussalam
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 19, 2014

The hotel is conveniently located at a walking distance from the Hoan Kiem lake and the water puppet theatre. We specifically chose this hotel as it's near the lake and a Halal Indian restaurant nearby (i.e. Little India) The rooms are fine. The double rooms are just nice. The TV has a few English channels such as CNN and BBC... More

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GiaBao_HotelsGroup, General Manager at Gia Bao Grand Hotel, responded to this review

Dear Madam! Thank you so lot for choosing Our Hotel for your recent stay in Hanoi. We very happy when we received your long review. I have read three times and We will overcome these shortcomings for better services. Now We are managed by Vietnam Hospitality Group, we sure everything better. Once again, thank you very much for your stay.... More

Wollongong, Australia
Contributor
20 reviews 20 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 17, 2014

Good - Very nice room (we booked a Deluxe). Not quite as big as I expected based on the pictures, but nice. - Very reasonable prices (it was $60USD for my deluxe room) - The staff were nice enough to let me stay just the 1 night, even though i accidentally booked the wrong night using Agoda - Location is... More

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GiaBao_HotelsGroup, Manager at Gia Bao Grand Hotel, responded to this review

Dear Sir/ Madam! Thank you so lot for choose our hotel and write review for our service. We acknowledge and always change to better. We are blither to know that you had a good stay and discovered the hotel location, services to your liking. Now, We are managed by Vietnam Hospitality Group so our service and everything has improved. Thank... More

Utrecht, The Netherlands
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 12, 2014

Friendly staff and the rooms themselves were of a very good size and clean (basic room). The bed was hard but that's pretty normal in Vietnam. Probably very good for your back if you sleep on your back but unfortunately I don't so this took some getting used to. Nice bathroom with a good finish but it's a bit peculiar... More

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Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 25, 2014

I had such a bad experience at this hotel, The service seemed okay when we arrived however the hotel was nothing like the pictures, we were promised a view with city views however where poked to the other side. The room was honestly disgusting, my first thought was that it smelt strongly of mould, it was freezing outside but I... More

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GiaBao_HotelsGroup, Manager at Gia Bao Grand Hotel, responded to this review

Dear Sir/ Madam! We are so so sorry because we make you disappointed about our services. Right after I read your review, I met urgently with Heads of department as Housekeeping, Restaurant, Front Office after that tally each department. I would like sent to you "thank you so much". Now we are managed by Vietnam Hospitality Group so Our services... More

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Additional Information about Gia Bao Grand Hotel

Address: 23 Lo Su Street, Hoan Kiem Dist., Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gia Bao Grand Hotel 3.5*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#75 Family Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
HotelThe newest boutique hotel consists of 40 elegant rooms and conveniently situated in the heart of Vietnam’s capital, just 2 minutes walks to famous Opera House and 5 minutes walks to the legendary Hoan Kiem Lake, in the of business districts is ideally for business and leisure guests alike. The Conifer Restaurant showcases both international and Vietnam cuisine utilizing regional ingredients. ... more   less 
Number of rooms
35

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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