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Mercure Hanoi La Gare Hotel

#119 of 518 Hotels in Hanoi
Certificate of Excellence
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94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam
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Mercure Hanoi La Gare Hotel
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552 Reviews from our TripAdvisor Community

Traveler rating
    178
    277
    76
    17
    4
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71
217
52
119
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
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    (552)
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    (176)
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    (101)
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    (131)
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There are newer reviews for Mercure Hanoi La Gare Hotel
See the most recent reviews
San Francisco Peninsula
Top Contributor
128 reviews 128 reviews
76 hotel reviews
113 helpful votes 113 helpful votes
2 of 5 stars Reviewed February 18, 2014 via mobile

Good bed and linens, enough light, enough space...however, whenever we returned to our room we had to call the front desk for them to contact whomever to turn on heat/fan/AC. Hot water in the shower ran out very, very quickly, and that's with using as little hot as possible. There were no drawers, so everything had to be packed up... More 

Was this review helpful? Yes
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Ismkw, thank you for taking the time to write your comment about your stay. I'm happy to read that you found our beds, our linen and size of the room up to your expectation. I'm terribly sorry for the problem of hot water and can guarantee you that we're doing everything to arrange it. I'm sorry as wel that... More 

Ho Chi Minh City, Vietnam
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed February 14, 2014

I have a twin beds room through Kayak, Hotel staffs are excellent but the room is tiny and it is not really worth for money. There is no hot water and my kids had his shower in the cold until I have to made few phone calls to turn on the water heater during mid night. I did not check... More 

Was this review helpful? Yes
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Chinh P, Thank you for sharing your experience with us. I'm very sorry for this poor experience. I hope that our conversation by email has shown you that we take very seriously this matter and are currently doing everything possible to solve it. I do hope we'll have the chance to host you again to show you that the... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 6, 2014

We stayed at this hotel on two separate nights due to a Ha Long Bay trip in between. The hotel kindly stored our large bags whilst we were away. Staff were friendly, but the main point about this hotel for us was the very comfortable bed- much softer than most you find in Asia. The room was a fair size,... More 

Was this review helpful? Yes
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear CW, thank you for having taken the time to share your experience with us. I'm happy to read that your first was great and that our location was suitable. However, I'm sorry that you had a problem during your second stay with us. Everything is being done to solve the issue you mentioned. Our breakfast is 12USD which is... More 

Sydney, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 15, 2014

Well positioned to explore Hanoi, day trip or catch the train. Pleasant and helpful staff and a great soundproof sleep. The usual hotel breakfast but only a stroll to some great street food if that's your thing.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Wade N, thank you for your great comment, which I have passed it to the team. best regards, Vincent Delsol More 

Bromley, United Kingdom
Top Contributor
70 reviews 70 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 9, 2014

An excellent location at the bottom of one of Hanoi's main streets ( for those on a budget, Highland Coffee just up the road offers decent coffee and a baguette for not a lot). Very friendly, well trained staff who could speak English convincingly. Breakfast is good for city hotels buffets: look out for the wonderful jams, which are not... More 

Was this review helpful? Yes 1
Suzhou, China
1 review
4 of 5 stars Reviewed January 6, 2014

- Room very clean and big (family room) - good breakfast western&vietnamese noodle - friendly staff (especilally breakfast staff) - big windows - good location - only one disadvantage (the horn of the trains)

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