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Mercure Hanoi La Gare Hotel

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94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam
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Mercure Hanoi La Gare Hotel
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Mercure Hanoi La Gare Hotel
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509 reviews from our community

Traveler rating
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    67
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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Sarasota, Florida
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The Mercure Hanoi was near many attractions such as the Old Town, Water puppet shows, museums and the hustle and bustle of the city. It is clean, comfortable, convenient and most welcoming. The staff were very friendly and did not wait to be asked for assistance. They were gracious and attentive. I didn't mind getting up early to start the... More 

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Ho Chi Minh City, Vietnam
1 review
3 of 5 stars Reviewed 1 week ago

I've usually stay at this hotel for my business trip. However, my last trip was very disappointed. I've a confirmed booking 9 days in advance but they has no room for me. Sent a comment to Accor without reply too. I'm a Gold member!

Review collected in partnership with Accorhotels.com

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MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Sonnn_vnn, Thank you for taking the time to share your feedback. I am very sorry that you were inconvenienced as a result of an unfortunate system error which led to an over-booking situation. This is a very rare occurrence and I very much regret that we were unable to have the pleasure of your return on this occasion. With... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Finally I came to my hotel afer flight from Ho Chi Minh to Hanoi at late night, The price of hotel is an average 4 star hotel but I started to be impressed when I met the receptionists, they were so kind and helpful especially I remembered one of the receptionist name was ms. Ngoc, she had beautiful smile and... More 

Was this review helpful? Yes 2
Karlstad, Sweden
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Super location friendly area a, really good Vietnamese restaurant in the next street! The staff was very friendly, Rooms are nice and clean, Bathroom with “rain” shower. I did not eat dinner in restaurant but the big buffé breakfast was really nice! Wi-Fi working good, speed ok.

Was this review helpful? Yes 1
Melbourne, Victoria, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

this great and very exciting hotel was a pleasure to stay at, great and very clean rooms, close to all the local shops and restaurants, the staff where very good at looking after all your needs, as with all Accor hotel group / chain this hotel was up with the best , would not hesitate to stay again

Was this review helpful? Yes 1
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We group of 7 stay for 3 nites at Mercure Hanoi La Gare hotel. Location of this hotel is perfect as its within walking distance to the old town where there is lots of shops & restaurant. It's just 5 mins walk to the popular & famous local restaurant Quan An Ngon. I strongly recommend to have yr meal here... More 

Was this review helpful? Yes 1
Melbourne, Australia
Contributor
20 reviews 20 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 5 nights from 28Feb to 4 March 2015. We were very happy with the service and facilities offered by this Hotel and was as expected of the Accor Hotel Group. The rate was excellent and the room was of excellent standard. We would certainly use this Hotel for a return visit to Hanoi.

Review collected in partnership with this hotel

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Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel was lovely, we were upgraded to a deluxe room, and very roomy. Staff were very attentive and helpful. It was in a good location and a great Vietnamese restaurant with a great variety of food was in the next street. Would highly recommend it, great stay.

Was this review helpful? Yes 2
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