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Mercure Hanoi La Gare Hotel

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94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam
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Mercure Hanoi La Gare Hotel
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Mercure Hanoi La Gare Hotel
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517 reviews from our community

Traveler rating
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    68
    16
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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Sydney, Australia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Travelling family with 3 children. 2 rooms on 4th floor were quite small, recommend upgrading to interconnected room as for the price difference the rooms were much larger. Breakfast and dinners were good although service was typical Vietnam you may have to ask for coffee a few times before they remember to bring it. Hotel front desk had excellent service... More 

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Senior Contributor
25 reviews 25 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel Room is small, wifi is stronger especially at G level. Breakfast is usual. Surrounding areas lots of local delicacies, near train station, shopping advise is to bargain at least 30 to 40% lower.

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Bangkok, Thailand
2 reviews
4 of 5 stars Reviewed 1 week ago

Good service from hotel staff recommend Hotel located in city area , easy to travel all around Hanoi. Staff are very nice and friendly Room amenity also good quality. How ever i didn't try for breakfast , due to take morning flight back to Bangkok. For my next trip in Hanoi. This is my first choice hotel.

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Seattle
Contributor
11 reviews 11 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first trip to Viet Nam and the first night of an incredible journey. The hotel was convenient located to the Old Town. The staff and service was very, very good. We ate dinner and breakfast in the dining room , which was very nice. Cocktail hour after a hard day of touring, arriving in on Cyclo Taxi's... More 

Was this review helpful? Yes 1
Sarasota, Florida
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Mercure Hanoi was near many attractions such as the Old Town, Water puppet shows, museums and the hustle and bustle of the city. It is clean, comfortable, convenient and most welcoming. The staff were very friendly and did not wait to be asked for assistance. They were gracious and attentive. I didn't mind getting up early to start the... More 

Was this review helpful? Yes 1
Ho Chi Minh City, Vietnam
1 review
3 of 5 stars Reviewed 4 weeks ago

I've usually stay at this hotel for my business trip. However, my last trip was very disappointed. I've a confirmed booking 9 days in advance but they has no room for me. Sent a comment to Accor without reply too. I'm a Gold member!

Review collected in partnership with Accorhotels.com

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MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Sonnn_vnn, Thank you for taking the time to share your feedback. I am very sorry that you were inconvenienced as a result of an unfortunate system error which led to an over-booking situation. This is a very rare occurrence and I very much regret that we were unable to have the pleasure of your return on this occasion. With... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Finally I came to my hotel afer flight from Ho Chi Minh to Hanoi at late night, The price of hotel is an average 4 star hotel but I started to be impressed when I met the receptionists, they were so kind and helpful especially I remembered one of the receptionist name was ms. Ngoc, she had beautiful smile and... More 

Was this review helpful? Yes 3
Karlstad, Sweden
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Super location friendly area a, really good Vietnamese restaurant in the next street! The staff was very friendly, Rooms are nice and clean, Bathroom with “rain” shower. I did not eat dinner in restaurant but the big buffé breakfast was really nice! Wi-Fi working good, speed ok.

Was this review helpful? Yes 2
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