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Hanoi Aurora Hotel

109 Ma May Street | Hoan Kiem District, Hanoi, Vietnam (Formerly HaNoi Emerald Hotel )
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Hanoi Aurora Hotel
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Hanoi Aurora Hotel
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151 reviews from our community

Traveler rating
    75
    45
    10
    12
    9
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19
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28
Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Zurich, Switzerland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We loved our stay at Aurora. The Staff is super friendly and helpful and the rooms are spacoius and clean. The two sister who run the place even took us to their hairdresser which was a great experience. There is also a travel agency where they offer you tours for the "real" price and help you planing your travels the... More 

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2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

i really liked staying here. the staff is very friendly & helpful. They even brought us to the their wilderness. They have agency is good to, with discount on Flight prices. Room with hot shower, clean beds, TV-everything you wish for .

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Paris, Ile-de-France, France
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

If you have a room in the top half of the hotel, don't even think about sleeping. A VERY NOISY pump (or mechanical device) is running for 1mn every 15mn, all night non stop. Could not sleep, and same thing for the other rooms. Also, my room had no hot shower. Looks like the hotel is just an excuse for... More 

Was this review helpful? Yes 2
Tran L, Manager at Hanoi Aurora Hotel, responded to this review

Hi Paul! Greeting from Hanoi! Thank you so much for let us know your opinion. Fist of all, I'm very sorry to heard about this. Please kindly let us know how can we get back to you guy. Please kindly provide us the Bill, based on that we commit to do full refund for this inconvenience. As you know there... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 26, 2015

The hotell standard is average. Everything is ok. The room, the service, the breakfast. What I really did like about this hotel is their travel agent Thanh Vu who worked at this hotell. She was really great. She helped me plan ad book my travels through out Vietnam and all the way to Cambodia. She booked the hotels and trips... More 

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2 reviews
5 of 5 stars Reviewed January 9, 2015

I stayed in Hotel Aurora and it was absolutely amazing. A nice vintage looking room with a view on Ma May street. The staff is super friendly, they always offered to help me with whatsoever and made my stay very comfortable. I absolutely recommend this place!

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London, United Kingdom
Top Contributor
81 reviews 81 reviews
50 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed December 19, 2014

Rooms are clean and basic with hot water but that and the location are about all the good points. You can find better for the same value (see Hanoi blue sky 2) The staff were pushy about tours, tried to charge us for an extra night just because the night guy has let us into the room early... With no... More 

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Ho Chi Minh City, Vietnam
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed December 18, 2014

We paid 15 dollars for a private room - which i think is the cheapest you can get in the old quarter. Its location is ideal, theres loads of bars and food around. The staff were friendly and helpful, we were given the choice to pick our room and the wifi is strong. Mattress is a bit springy and its... More 

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 14, 2014 via mobile

I'll keep this simple. The three things you expect from a basic/budget hotel are a clean room, comfortable bed and a functional bathroom. You will find none of this at the Hanoi Aurora Hotel. We booked this hotel from the strength of prior reviews, and I appreciate that friendly staff have the ability to raise the stock of a hotel's... More 

Was this review helpful? Yes 3
Tran L, Guest Relations Manager at Hanoi Aurora Hotel, responded to this review

Dear our valued Guest! Greeting from Hanoi Aurora! My apology for any inconvenience during your staying at the hotel and for all lack of our service. Would you please! I am very disappointed that you did not enjoy your stay in our Hotel whilst visiting Hanoi. I can assure you that we try very hard to treat our guests with... More 

Czestochowa, Poland
1 review
5 of 5 stars Reviewed November 28, 2014

I chose the hotel based on the recommendation from a friend who stayed there, and simply could not chose better. It is fantastically located in the Old Quarter, within easy walking distance to all central sightseeing places, and is surrounded with numerous bars, food, markets, shops etc. The area also feels less touristic than e.g. the part of the Old... More 

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 26, 2014

Friendly staff always welcoming, accommodating and willing to assist. The dorm had air con, fresh linen and towels and was cleaned daily. Was a substantial buffet breakfast in the morning. No problems with my stay :)

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