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Hanoi Aurora Hotel

109 Ma May Street | Hoan Kiem District, Hanoi, Vietnam (Formerly HaNoi Emerald Hotel )
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159 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
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Hanoi, Vietnam
1 review
5 of 5 stars Reviewed May 19, 2015

The staff at this hotel are very friendly. The hotel room was clean and comfortable and in a great location in the Old Quarter. There is a free wifi in the rooms. Good restaurants nearby, good breakfast, good location for different trips nearby as halong bay and others. You can ask everything about tours or due to the city, the... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 5, 2015

I stayed a few nights at this hostel during my stay in Hanoi. The rooms are really nice decorated, clean and the hotel is in the middle of the city center (old quarter). The staff is super friendly and they speak very well English. They are willing to help you with everything and they make your stay really pleasant! I... More 

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Vermont
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 29, 2015

My week in Hanoi ends tomorrow, so I am less happy today. I stayed at two hotels, the Aurora and another more expensive hotel. I returned to the Aurora Hotel because it fits my budget better and, although not as fancy, it is just as nice with friendlier and more welcoming staff. I enjoyed my stay here six peaceful nights,... More 

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New Hazelton, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 26, 2015

Hotel with Very gentle staffs, clean room, wonderful breakfast and central located. Victoria booked for me a great trip to Halong Bay with 2 nights sleep on Boat cruises toward on( BAI TU LONG ROUTE) was amazing, avoided the crowd with well priced. I will shortly return.

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1 review
5 of 5 stars Reviewed April 16, 2015

Friendy staff, good location and good service ! The room was clean, breakfast is good for the price. The recepcionist was great in organizing a private two day trip offering to Sa Pa, it's very nice trip.

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Tran L, General Manager at Hanoi Aurora Hotel, responded to this review

Hi Tran! How are you? Thank you so much for your review. We hope to see again for the next trip next trip to Halong Bay! Regards More 

Eastbourne, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 13, 2015

Lovely lady on the desk helped me arrange for my bags to be dropped at the hotel after the airline lost them! We stayed two nights and had a great breakfast as well as organising a trip to Ha Long bay through the desk. Well located near Hoan Kiem lake.

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Tran L, Manager at Hanoi Aurora Hotel, responded to this review

Hi Louise! Thank you so much for your valued time to write us this review. Our pleasure to help and bring the best affordable service to you. Regards Tr. Lc More 

Pittsburgh, Pennsylvania
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed April 12, 2015 via mobile

I wrote a wonderful review of the Aurora Hotel almost precisely a year ago, and I wondered whether it would seem so nice the second time around. It does. I love this hotel because they make me feel like I am at home. Their driver picked me up from the airport with the fanciest sign: It was the only name... More 

Was this review helpful? Yes 1
Tran L, Manager at Hanoi Aurora Hotel, responded to this review

Hi Paul! Greeting from HANOI! Thank you so much for your review & your contributions. We always try our best to bring the best service to our clients. We hope to see you soon. Regards Tr.LC More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 6, 2015

The recepcionist was great in organizing a private two day trip offering us a tailor made excursion to Trang Ang, tam coc and Cuc phuoc with a driver and a guide for the 2 days. The driver was excellent, nice and drove us gently all the way. His english was good, better than the average in viet nam. The guide... More 

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Tran L, Manager at Hanoi Aurora Hotel, responded to this review

Hi Begona! Greeting from Hanoi Aurora! My apology for any inconveniences occurred during the trip to Ninh Binh. I'm very sorry to heard, please let me know how can we do full refund for any was not completed. Regards & We look forward your email soon! Mrs. Tran More 

Zurich, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 16, 2015

We loved our stay at Aurora. The Staff is super friendly and helpful and the rooms are spacoius and clean. The two sister who run the place even took us to their hairdresser which was a great experience. There is also a travel agency where they offer you tours for the "real" price and help you planing your travels the... More 

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2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 10, 2015

i really liked staying here. the staff is very friendly & helpful. They even brought us to the their wilderness. They have agency is good to, with discount on Flight prices. Room with hot shower, clean beds, TV-everything you wish for .

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