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Hanoi Aurora Hotel

109 Ma May Street | Hoan Kiem District, Hanoi, Vietnam (Formerly HaNoi Emerald Hotel )
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Hanoi Aurora Hotel
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Hanoi Aurora Hotel
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155 reviews from our community

Traveler rating
    77
    46
    11
    12
    9
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19
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30
Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • All months
    (155)
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    (50)
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    (24)
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    (36)
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    (45)
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1 review
5 of 5 stars Reviewed 1 week ago

Friendy staff, good location and good service ! The room was clean, breakfast is good for the price. The recepcionist was great in organizing a private two day trip offering to Sa Pa, it's very nice trip.

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Tran L, General Manager at Hanoi Aurora Hotel, responded to this review

Hi Tran! How are you? Thank you so much for your review. We hope to see again for the next trip next trip to Halong Bay! Regards More 

Eastbourne, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely lady on the desk helped me arrange for my bags to be dropped at the hotel after the airline lost them! We stayed two nights and had a great breakfast as well as organising a trip to Ha Long bay through the desk. Well located near Hoan Kiem lake.

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Tran L, Manager at Hanoi Aurora Hotel, responded to this review

Hi Louise! Thank you so much for your valued time to write us this review. Our pleasure to help and bring the best affordable service to you. Regards Tr. Lc More 

Pittsburgh, Pennsylvania
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I wrote a wonderful review of the Aurora Hotel almost precisely a year ago, and I wondered whether it would seem so nice the second time around. It does. I love this hotel because they make me feel like I am at home. Their driver picked me up from the airport with the fanciest sign: It was the only name... More 

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Tran L, Manager at Hanoi Aurora Hotel, responded to this review

Hi Paul! Greeting from HANOI! Thank you so much for your review & your contributions. We always try our best to bring the best service to our clients. We hope to see you soon. Regards Tr.LC More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The recepcionist was great in organizing a private two day trip offering us a tailor made excursion to Trang Ang, tam coc and Cuc phuoc with a driver and a guide for the 2 days. The driver was excellent, nice and drove us gently all the way. His english was good, better than the average in viet nam. The guide... More 

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Tran L, Manager at Hanoi Aurora Hotel, responded to this review

Hi Begona! Greeting from Hanoi Aurora! My apology for any inconveniences occurred during the trip to Ninh Binh. I'm very sorry to heard, please let me know how can we do full refund for any was not completed. Regards & We look forward your email soon! Mrs. Tran More 

Zurich, Switzerland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

We loved our stay at Aurora. The Staff is super friendly and helpful and the rooms are spacoius and clean. The two sister who run the place even took us to their hairdresser which was a great experience. There is also a travel agency where they offer you tours for the "real" price and help you planing your travels the... More 

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2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 10, 2015

i really liked staying here. the staff is very friendly & helpful. They even brought us to the their wilderness. They have agency is good to, with discount on Flight prices. Room with hot shower, clean beds, TV-everything you wish for .

Was this review helpful? Yes 1
Paris, Ile-de-France, France
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed March 3, 2015

If you have a room in the top half of the hotel, don't even think about sleeping. A VERY NOISY pump (or mechanical device) is running for 1mn every 15mn, all night non stop. Could not sleep, and same thing for the other rooms. Also, my room had no hot shower. Looks like the hotel is just an excuse for... More 

Was this review helpful? Yes 2
Tran L, Manager at Hanoi Aurora Hotel, responded to this review

Hi Paul! Greeting from Hanoi! Thank you so much for let us know your opinion. Fist of all, I'm very sorry to heard about this. Please kindly let us know how can we get back to you guy. Please kindly provide us the Bill, based on that we commit to do full refund for this inconvenience. As you know there... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 26, 2015

The hotell standard is average. Everything is ok. The room, the service, the breakfast. What I really did like about this hotel is their travel agent Thanh Vu who worked at this hotell. She was really great. She helped me plan ad book my travels through out Vietnam and all the way to Cambodia. She booked the hotels and trips... More 

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 9, 2015

I stayed in Hotel Aurora and it was absolutely amazing. A nice vintage looking room with a view on Ma May street. The staff is super friendly, they always offered to help me with whatsoever and made my stay very comfortable. I absolutely recommend this place!

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London, United Kingdom
Top Contributor
81 reviews 81 reviews
50 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed December 19, 2014

Rooms are clean and basic with hot water but that and the location are about all the good points. You can find better for the same value (see Hanoi blue sky 2) The staff were pushy about tours, tried to charge us for an extra night just because the night guy has let us into the room early... With no... More 

Was this review helpful? Yes 3
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