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Madam Moon Guesthouse

Certificate of Excellence
17 Hang Hanh Str, Hanoi 1000, Vietnam
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207 Reviews from our TripAdvisor Community

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Traveler rating
    144
    51
    5
    5
    2
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22
103
20
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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All months
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were made to feel very welcome from the moment we arrived. Nathalie and her team helped us sort out our excursions to Halong Bay and Sapa and we were either picked up directly from the guesthouse or accompanied to the train station which meant everything went to plan. The room was basic but functional which suited us perfectly. Ensuite... More 

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Brooklyn, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I would stay here again in a heartbeat (visited for several nights in June 2014). The location by Hoan Kiem Lake is perfect for those who want to be in the thick of the city but with some peace and quiet readily available, and the price is modest. I went running daily (often in an afternoon rainstorm) around the lake,... More 

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Hanoi, Vietnam
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2015

Very good medium budget hotel. Near the lake. Walking distance to many busy shopping and restaurant area. The staff was very courteous, helpful and not pushy for their own tours. Bathroom is small with an open shower eastern style (no cubicle) - Breakfast is served at a restaurant across the street. General impression: excellent for a medium budget.

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Rio de Janeiro, Rio de Janeiro, Brazil
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2015

My girlfriend and I had a wonderful stay at this hotel. The location is the best possible, close to the old quarter and lake but in a very quiet and cozy street, with many bars and good restaurants close by, walking distance of 5 minutes. The value for money is also good. The rooms (we stayed five nights in two... More 

Was this review helpful? Yes 1
Cabo San Lucas, Mexico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 21, 2015

The staff are fantastic and very helpful, go see them they will help you with all your needs and will also organize a brilliant trip for you. They are very friendly. The hotel is in an amazing location close to restaurants, local food places, the lake and bars.

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San Francisco, California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2015 via mobile

With a very central location in the Old Quarter of Hanoi, Madam Moon proved to be an excellent guesthouse. Our trip to Vietnam simply would not have been as amazing without the assistance of Binh Pham and his staff at Madam Moon, especially Huy who graciously accommodated our predawn arrivals (yes, plural) in Hanoi. No request proved too much for... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2015

We were a group of 6 friends travelling together in Vietnam for the first time. This was our first port of call, and what a brilliant find it was! The location in central Hanoi is excellent - many sights and places are within easy walking distance - but the street on which the guest house is located is remarkably quiet... More 

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Rio de Janeiro, RJ
Top Contributor
51 reviews 51 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 10, 2015

Good location in the center of Hanoi. The room was very tidy and comfortable, the only downside is the lack of a lift, but that seems to be a common thing in Vietnam as a whole. The staff is incredibly helpful and hospitable, especially Mr. Binh, who helped us organize a Halong Bay cruise and transportation towards the south of... More 

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1 review
5 of 5 stars Reviewed April 10, 2015 via mobile

Great location, good breakfast and incredibly helpful staff. Recommended . my son and I only stayed for one night but on any future visit would definitely use Madame Moon as a base on Hanoi. The in house travel agency staff were very knowledgeable and extremely helpful.

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015 via mobile

Hmmm... I'm a little suspicious about the authenticity of the one star review below. It sounds like the staff went to great lengths to accommodate the requests that were made. Perhaps being more forthcoming about concerns as they arise would yield better results than complaining about them after the fact. Anyways, the service I received at Madam Moon was superior... More 

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