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Hanoi Elegance Diamond Hotel

Travelers' Choice award winner
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32 Lo Su Str., Old Quarter, Hoan Kiem Dist., Hanoi, Vietnam, Hanoi 10000, Vietnam
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Hanoi Elegance Diamond Hotel
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Hanoi Elegance Diamond Hotel
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2,005 reviews from our community

Traveler rating
    1,781
    199
    17
    5
    3
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365
1,027
107
67
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Canberra, Australia
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Not the grandest entrance but the staff the comfort service food location makes up for it! When we first arrived for check-in the foyer was somewhat haphazard as a departing guest from Italy I think decided to empty his suitcase contents on the floor ...without warning!! so the floor was covered in pairs of socks! ...hence the grand entrance bit... More 

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Victoria, Canada
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed 4 nights at the Elegance Diamond. This is one of the best boutique hotels that we have stayed in during our travels. It is situated in a great location, right in the hub of the old quarter, walking distance to the lake and all the main shopping and market streets. The staff were uniformly warm, courteous, patient and... More 

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Wemmel, Belgium
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed one week at the Diamond Elegance Hotel and booked an executive suite, a junior suite and a family room. All our rooms (8 and 10th floor) were relatively quiet (as far as this is possible in Hanoi), beautifully decorated and perfectly equipped. As we booked 3 months in advance we had a very good rate, which even included... More 

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Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Excellent service at this boutique hotel. wonderful attentive staff especially Bing who was a hit with our 8 year old daughter. we ate at the restaurant twice and great service & food (both Vietnamese & western). Great to arrive back to our restful room after being in the crazy chaos of Hanoi. Our private street food tour arranged by the... More 

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Perth, Australia
Top Contributor
69 reviews 69 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Nothing we have asked has been too much trouble, no advice they have provided has been wrong and every small service they have offered has been to our benefit. It is hard to understand how a small chain of boutique hotels can achieve such levels of service in such a short period of time. They maintain a personal but professional... More 

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Bunbury
Top Contributor
54 reviews 54 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms at this hotel are well appointed, comfortable, clean and well maintained. Breakfasts are very good given that this is a small boutique hotel. But what really makes this hotel stand apart from all others is the hospitality and service offered by all of the staff. They greet you every day by name, ask if they can help you... More 

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Auckland Region, New Zealand
Top Contributor
113 reviews 113 reviews
15 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

Firstly, my apology thought I had reviewed this hotel and the reason I discovered I hadn't was because we were recommending to friends who are going to Vietnam. We stayed in May last year. We booked a jnr suite and the room was fabulous and the staff had prepared the room with balloons, swan towels, rose petals and a complimentary... More 

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Bangkok, Thailand
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Any budding entrepreneur starting a hotel chain would be well advised to look at the business ethos of the Elegance group. The taxi door being opened by a member of staff with a "hello Mr. Moore", proved to be a start to a 5 day very enjoyable stay at this hotel. The room could perhaps be a touch larger, larger... More 

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Port Augusta, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Room very neat and tidy, comfortable bed, comfortable hotel to stay in, great location, everything in walking distance. But the reason I'll stay again.. The staff! What a beautiful group of people working there, made us feel like part of their families, nothing was too much trouble, wee all very helpful, honest and friendly. Amazing that in a fascinating city... More 

Was this review helpful? Yes 1
Brisbane, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a pleasant surprise, it has that wonderful boutique hotel feel about it, you really feel like you are part of the hotel, staff remember you and are always asking if everything is they way you want or how could they improve, great location in the "Old Quarter' with only a short stroll to all the restaurants, shops and... More 

Was this review helpful? Yes 1
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