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Hanoi Elegance Diamond Hotel

Travelers' Choice award winner
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32 Lo Su Str., Old Quarter, Hoan Kiem Dist., Hanoi, Vietnam, Hanoi 10000, Vietnam
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Hanoi Elegance Diamond Hotel
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Hanoi Elegance Diamond Hotel
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2,018 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Taguig City, Philippines
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had originally booked a room in one of their other hotels (La Siesta), but because my in-laws suddenly decided to join us we had to make arrangements for an additional room. Unfortunately they had no more available rooms, so they booked us at Hanoi Elegance Diamond. From airport pick up to early morning check in, Halong Bay tour arrangements,... More 

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Hong Kong Region, China
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 2 days ago NEW

選擇這間酒店是看過大家對它服務的好評,住過以後我也要為它的服務打十分。 一開始我們因為剛從sapa回到河內,抵達酒店是早上五時,本來只想先把行李放下然後到街上吃早餐。怎料到我們原本預訂了錯的日子,我們留在河內是30/4, 2/5和3/5, 但我們預約了29/4, 1/5,2/5和3/5。前台先很快帶我們到房間讓我們先休息,然後讓我們晚點才下去看有沒有房間,很快我們就知道酒店在30/4沒有空房間,因為當地也在放假,很多人都來旅遊,員工很快幫我們找到酒店旗下另一間最新的酒店La Siesta,並免費接送我們到那裡check in,到了La siesta, 職員也很快的接待了我們,甚至我check in 時都是坐著等。在La Siesta我們食早餐時, 員工Pucaa記得所有客人一天的計劃並幫忙安排接送,讓我十分體會他們貼心的服務。因為我在2/5回到河內時會住回elegance diamond, 職員又免費將所有行李送到我們的房間。 因為酒店不能賣了我們已經預訂了的1/5房間,在我們想付款預定的士到機場時,為了表示他們的抱歉,他們更安排了免費酒店專車接送。要知道自己付款安排交通本來理所當然,但他們的貼心服務真的無可挑剔。如果有朋友要到河內住,我一定大力推薦他入住這間酒店。特別多謝在elegance diamond 工作的Tu 和Matthew. I must type my review in English so that more people can understand how good the hotel is. The reason I chose Elegance Diamond was purely due to its good service comment, and I really think it worths 10/10 for its... More 

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Paris, France
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very nice hotel. The personnel was very nice and made our stay very peaceful. They offered us a welcome drink (real squeezed fresh mango juice, not powder juice), we had a basket of fresh fruits upon our arrival. They prepared the room before you went to bed with bed opened, slippers at the bottom of the bed, etc. The room... More 

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3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

There's really nothing to complain about Hanoi Elegance Diamond hotel: great location, great rooms and superb service. Really nothing is too much. All staff are very pro-active in their service. Will definitely come back!

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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I love this hotel. The location is excellent it is very easy to get anywhere on foot. The rooms are spotless and the staff are the best. They remember your name and go out of their way to help you. The little roof top bar has the best views of Hanoi. The breakfasts are delicious and beautifully presented. Nothing is... More 

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have stayed at many hotels over the years in many countries. We found the Hanoi Rlegance Diamond to have outstanding customer service. Nothing was a problem. Our room was beautiful, romantic and a good size. They also booked our Ha Long bay trip for us and that was also superb. We wouldn't hesitate in recommending this hotel, and when... More 

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Senior Contributor
22 reviews 22 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Great, central location in the Old Quarter, easy to walk to a variety of restaurants. Clean, quiet room with comfortable bed. The included breakfast was fresh and tasty with a variety of Vietnamese and Western options. Super friendly staff.

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2 reviews
5 of 5 stars Reviewed 1 week ago

This is a great hotel, especially at the room rate. Lovely rooms, great bathrooms and the restaurant was fabulous. Best of all though is the service. All the staff will do everything they can to help you. After a trip to halong bay and a little to much sun for me they even walked my partner to the pharmacy to... More 

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Canberra, Australia
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Not the grandest entrance but the staff the comfort service food location makes up for it! When we first arrived for check-in the foyer was somewhat haphazard as a departing guest from Italy I think decided to empty his suitcase contents on the floor ...without warning!! so the floor was covered in pairs of socks! ...hence the grand entrance bit... More 

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Victoria, Canada
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 4 nights at the Elegance Diamond. This is one of the best boutique hotels that we have stayed in during our travels. It is situated in a great location, right in the hub of the old quarter, walking distance to the lake and all the main shopping and market streets. The staff were uniformly warm, courteous, patient and... More 

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