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All 491 Hanoi hotels

Nam Ngu Hotel

3.0 of 5 Hotel   |   34 Nam Ngu Street | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Friendship Hotel)
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89%
Ranked #67 of 491 hotels in Hanoi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Charlotte H Bern, Switzerland
  • Overview
  • Reviews (103)
  • Photos (46)
  • Amenities
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  • Room tips (18)
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103 people have reviewed this hotel

Traveler rating
    61
    31
    7
    2
    2
See reviews for
11
25
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23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Bern, Switzerland
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed total 5 nights in Nam Ngu Hotel. The bedroom was nice, big, modern and clean. At breakfast you could choose between a lot of asian and western food. The selection is big and every morning there are some new things to try. Due to en excursion our stay was splitted up (2 nights then again 3 nights). It... More

Was this review helpful? Yes 2
Kevin N, Người quản lý at Nam Ngu Hotel, responded to this review

Dear Mr. Charlotte, Thanks you very much for taking the time to write your review about your stay at Nam Ngu hotel. We are very happy to hearing taht you and your friend enjoys the room, enjoys the restaurant & enjoys your stay. In the Nam Ngu hotel we are always try our best to make our custommer happy. For... More

Paris, France
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed in hotels in more than 30 countries, in all price ranges. After my six week stay in the Nam Ngu Hotel, I would rate this hotel as outstanding in value and for the unique kindness, skills and competence of staff throughout my stay. The guest room I stayed in for USD45/night in April-May 2014 was tasteful, spacious... More

Was this review helpful? Yes 4
Kevin N, Tổng giám đốc at Nam Ngu Hotel, responded to this review

Dear J H, Thanks you for great comment for Nam Ngu hotel. It a pleasure to have you to staying with us. T am very happy to know that you have memorable experience at our hotel and that we have made you feel like at home. We set very high standard to ourself to provide the best service to guest.... More

Siem Reap, Cambodia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 1, 2014

A very nice hotel located in a quiet street not far from the old quarter. Rooms are big and clean and the service is excellent. We booked 3 nights but due to train times to Sa Pa we checked out early - the staff were happy to charge us only half price for the last night which was an unexpected... More

Was this review helpful? Yes 2
Kevin N, Người quản lý at Nam Ngu Hotel, responded to this review

Dear Expat 1963, Thanks you very much for your great comment about my hotel & my staff. They all work hard and really want to make all of you happy. Great to hear you had such an enjoyable and experience. Looking forward to welcome you back. Toan Nguyen More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2014

I cannot say enough about this hotel, it's staff and everything about it!. They have an early check in and late check out to make things convenient if you arrival and departure so require. The staff are absolutely wonderful and extremely helpful with just about any request. They can even change money right there!. It is also very conveniently located... More

Was this review helpful? Yes 1
Kevin N, Manager at Nam Ngu Hotel, responded to this review

Dear Cintidoc, A big thanks you for that lovely review. We are extremely happy to learn that you enjoyed your stay with us. We are proud to share your comment with the rest of team, as this will inspire the to delight even more guests in future. We do hope you will be one of them once again, and of... More

Paris, France
Top Contributor
55 reviews 55 reviews
27 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed April 16, 2014

I stayed for 3 nights and cannot complain about anything. The room was very spacious, clean, with all the mod-cons one can expect nowadays. The toilet and bath was also very clean. The staff were very friendly, courteous, and went out of their way to attend to my needs. A few examples: I requested for an airport pickup only 3... More

Was this review helpful? Yes 1
Kevin N, General Manager at Nam Ngu Hotel, responded to this review

Dear Louierh, Thank you for your comment and feed back from your recent stay with us. We are very happy that you enjoyed your stay with us. Our hotel has unique location in Hanoi Old Quarter where you can relax and enjoy with some special restaurant & more... We are very proud of our personalized service. I will share your... More

Hanoi, Vietnam
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 12, 2014

This is a three star hotel. But the service is genuine and good - and for the price paid exceptionally good. The manager is a real resource and has a great attitude. Staff are very friendly. We saw a normal room. Quite small. We then saw one of their suites - and took it right away. Huge, hardwood floor, a... More

Was this review helpful? Yes 4
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review

Dear Anders-Deguene, Thank you for recommending our hotel to other Tripadvisor surfers. We are delighted to hear you had a great time at Nam Ngu Hotel and enjoyed facilities and services of the hotel. We really hope to have an opportunity to welcome you back in the near future. Nam Ngu Hotel More

Frankfurt am Main, Germany
Top Contributor
163 reviews 163 reviews
123 hotel reviews
320 helpful votes 320 helpful votes
3 of 5 stars Reviewed March 2, 2014

This hotel is best understood as a very good three-star one. Hallways, reception, entrance etc. are very much 3-star, and the street is small and dirty. But the rooms are basically very nice. I had one of the executive suites, and it was nice, if old-fashioned in a non-retro way, good a/c, very nice jacuzzi bath and additional walk-in shower.... More

Was this review helpful? Yes 3
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review

Dear Aethelred, It was our great pleasure to have you with us at Nam Ngu Hotel and thank you for sharing your feelings regarding your stay with us. In relation to the issues occurred during your stay, we already followed up with our related departments and have them reported fully about the situations. We appreciate the positive comments you made... More

Hanoi, Vietnam
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 26, 2014

This is the only hotel in our Vietnam trip that we feel satisfied even compare to a 4 stars we had in Mui Ne. The staffs were very friendly and professional. Room was spacious and clean, location was convenient to all the attractions that we could walk around.

Was this review helpful? Yes 4
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review

Dear Huyen146, We thank you very much for your kind words about Nam Ngu Hotel. It's such an encouragement to our efforts in order to give our guest the best experiences staying at our hotel. We look forward to welcoming you back in the near future. Thank you Nam Ngu Hotel More

Hanoi, Vietnam
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 26, 2014

Room is large, clean and comfortable. The staffs are friendly and helpful. Breakfast is delicious. It's quiet, good to sleep at night. The hotel is near the center of Hanoi, it's easy to discover the city.

Was this review helpful? Yes 4
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review

Dear Dang Nguyen Tuan Anh, Thank you very much for sharing your experiences at Nam Ngu Hotel on TripAdvisors. Your positive feedback is our utmost reward. The team and I are grateful to you for taking the time to drop some extremely positive words about your experience at our hotel. We really hope to have chance to welcome you back... More

Bali, Indonesia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 26, 2014

I've stayed in this hotel for exactly a week and everything is perfect. My room is very cozy with big window, natural light. bath room is big, clean. bed are comfort. Besides that,the staffs are very nice and helpful. Mostly, the hotel is located perfectly for me, very near my office and... there are great Italian, French and Vietnamese restaurants... More

Was this review helpful? Yes 4
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review

Dear Ngoc T, Thank you for sharing your experiences of our hotel on TripAdvisor. We are absolutely delighted to read your compliments on our excellent facilities and services. We feel really glad that the location of the hotel is perfect for you. We hope to welcome you back to Nam Ngu Hotel in the near future. Thank you Nam Ngu... More

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Additional Information about Nam Ngu Hotel

Address: 34 Nam Ngu Street | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Friendship Hotel)
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Nam Ngu Hotel 3*
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46 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style
#48 Business Hotel in Hanoi #59 Romantic Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
Located in the heart of Hanoi, ancient Nam Ngu street still keeps the beauty of an old Hanoi’s culture and image, on which Ariva Nam Ngu Hotel with over 60 spacious rooms in ancient Oriental-style design is appeared as an elegant and luxury pearl beautifying the charming of the street. Furthermore, the pattern are carved precisely on natural wooden furniture in accordance with refined curtains and pure silky bed linen will make you easily fall into sweet and peaceful sleep. ... more   less 
Number of rooms
60

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