We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 494 Hanoi hotels

Nam Ngu Hotel

3.0 of 5 Hotel   |   34 Nam Ngu Street | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Friendship Hotel)
Hotel amenities
Save Saved
You added Nam Ngu Hotel to your Saves list
Nam Ngu Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
89%
Ranked #76 of 494 hotels in Hanoi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
sunsan l London, United Kingdom
  • Overview
  • Reviews (106)
  • Photos (46)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (19)
  • Location
  • More
true
Write a Review

106 people have reviewed this hotel

Traveler rating
    62
    33
    7
    2
    2
See reviews for
12
25
13
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here a few times for my business trips. The interior is nice as well as the customer service. These two factors are extremely important to me. Nice size showers and comfy beds. That’s why this is always my first choice.

Was this review helpful? Yes
San Francisco, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a business traveler, I am always looking for good value, location and service. The Nam Ngu has all these things and more! The staff, it seems, can never do enough to make sure that guests are comfortable, happy and have all their needs met. The rooms are spacious, immaculate and quiet. I know that if there is any major... More

Was this review helpful? Yes
Melbourne
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

We were dropped off here today by a Vietnam Airlines driver as part of a brief lay over of 10 hours in Hanoi-only to find a room hadn't been booked The magnificently kind Manager stepped in and called the right people at the Airline and we got a room. The first room we were taken to was not yet cleaned-... More

Was this review helpful? Yes
Kevin N, Người quản lý at Nam Ngu Hotel, responded to this review

Dear Alison, Im delighted to see how much you enjoyed your stay at Nam Ngu hotel and I would like to take opportunity to thanks you very much for your great comment of your stay. We are looking forwad to welcome you back with our undivided attention. Best regards, Kevin Nguyen General Manager More

Bern, Switzerland
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 19, 2014

We stayed total 5 nights in Nam Ngu Hotel. The bedroom was nice, big, modern and clean. At breakfast you could choose between a lot of asian and western food. The selection is big and every morning there are some new things to try. Due to en excursion our stay was splitted up (2 nights then again 3 nights). It... More

Was this review helpful? Yes 3
Kevin N, Người quản lý at Nam Ngu Hotel, responded to this review

Dear Mr. Charlotte, Thanks you very much for taking the time to write your review about your stay at Nam Ngu hotel. We are very happy to hearing taht you and your friend enjoys the room, enjoys the restaurant & enjoys your stay. In the Nam Ngu hotel we are always try our best to make our custommer happy. For... More

Paris, France
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2014

I have stayed in hotels in more than 30 countries, in all price ranges. After my six week stay in the Nam Ngu Hotel, I would rate this hotel as outstanding in value and for the unique kindness, skills and competence of staff throughout my stay. The guest room I stayed in for USD45/night in April-May 2014 was tasteful, spacious... More

Was this review helpful? Yes 4
Kevin N, Tổng giám đốc at Nam Ngu Hotel, responded to this review

Dear J H, Thanks you for great comment for Nam Ngu hotel. It a pleasure to have you to staying with us. T am very happy to know that you have memorable experience at our hotel and that we have made you feel like at home. We set very high standard to ourself to provide the best service to guest.... More

Siem Reap, Cambodia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 1, 2014

A very nice hotel located in a quiet street not far from the old quarter. Rooms are big and clean and the service is excellent. We booked 3 nights but due to train times to Sa Pa we checked out early - the staff were happy to charge us only half price for the last night which was an unexpected... More

Was this review helpful? Yes 2
Kevin N, Người quản lý at Nam Ngu Hotel, responded to this review

Dear Expat 1963, Thanks you very much for your great comment about my hotel & my staff. They all work hard and really want to make all of you happy. Great to hear you had such an enjoyable and experience. Looking forward to welcome you back. Toan Nguyen More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2014

I cannot say enough about this hotel, it's staff and everything about it!. They have an early check in and late check out to make things convenient if you arrival and departure so require. The staff are absolutely wonderful and extremely helpful with just about any request. They can even change money right there!. It is also very conveniently located... More

Was this review helpful? Yes 2
Kevin N, Manager at Nam Ngu Hotel, responded to this review

Dear Cintidoc, A big thanks you for that lovely review. We are extremely happy to learn that you enjoyed your stay with us. We are proud to share your comment with the rest of team, as this will inspire the to delight even more guests in future. We do hope you will be one of them once again, and of... More

Paris, France
Top Contributor
60 reviews 60 reviews
28 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed April 16, 2014

I stayed for 3 nights and cannot complain about anything. The room was very spacious, clean, with all the mod-cons one can expect nowadays. The toilet and bath was also very clean. The staff were very friendly, courteous, and went out of their way to attend to my needs. A few examples: I requested for an airport pickup only 3... More

Was this review helpful? Yes 1
Kevin N, General Manager at Nam Ngu Hotel, responded to this review

Dear Louierh, Thank you for your comment and feed back from your recent stay with us. We are very happy that you enjoyed your stay with us. Our hotel has unique location in Hanoi Old Quarter where you can relax and enjoy with some special restaurant & more... We are very proud of our personalized service. I will share your... More

Hanoi, Vietnam
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 12, 2014

This is a three star hotel. But the service is genuine and good - and for the price paid exceptionally good. The manager is a real resource and has a great attitude. Staff are very friendly. We saw a normal room. Quite small. We then saw one of their suites - and took it right away. Huge, hardwood floor, a... More

Was this review helpful? Yes 4
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review

Dear Anders-Deguene, Thank you for recommending our hotel to other Tripadvisor surfers. We are delighted to hear you had a great time at Nam Ngu Hotel and enjoyed facilities and services of the hotel. We really hope to have an opportunity to welcome you back in the near future. Nam Ngu Hotel More

Frankfurt am Main, Germany
Top Contributor
172 reviews 172 reviews
127 hotel reviews
331 helpful votes 331 helpful votes
3 of 5 stars Reviewed March 2, 2014

This hotel is best understood as a very good three-star one. Hallways, reception, entrance etc. are very much 3-star, and the street is small and dirty. But the rooms are basically very nice. I had one of the executive suites, and it was nice, if old-fashioned in a non-retro way, good a/c, very nice jacuzzi bath and additional walk-in shower.... More

Was this review helpful? Yes 3
Kevin N, Public Relations Manager at Nam Ngu Hotel, responded to this review

Dear Aethelred, It was our great pleasure to have you with us at Nam Ngu Hotel and thank you for sharing your feelings regarding your stay with us. In relation to the issues occurred during your stay, we already followed up with our related departments and have them reported fully about the situations. We appreciate the positive comments you made... More

Owners: What's your side of the story?
If you own or manage Nam Ngu Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Nam Ngu Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Nam Ngu Hotel

Address: 34 Nam Ngu Street | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Friendship Hotel)
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Nam Ngu Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Asiatravel.com Holdings, Booking.com, Priceline, Travelocity, Tingo, Hotels.com, Agoda, BookingOdigeoWL, Venere and Otel so you can book your Nam Ngu Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (19)
Viewed
Room/suite (6)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (5)
Viewed
Dining (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Room/suite (20)
Viewed
Hotel & grounds (3)
Viewed
Dining (4)
Viewed
Business center/function rooms (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Hanoi with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style
#44 Business Hotel in Hanoi #64 Romantic Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
Located in the heart of Hanoi, ancient Nam Ngu street still keeps the beauty of an old Hanoi’s culture and image, on which Ariva Nam Ngu Hotel with over 60 spacious rooms in ancient Oriental-style design is appeared as an elegant and luxury pearl beautifying the charming of the street. Furthermore, the pattern are carved precisely on natural wooden furniture in accordance with refined curtains and pure silky bed linen will make you easily fall into sweet and peaceful sleep. ... more   less 
Number of rooms
60

Questions & Answers

Questions? Get answers from Nam Ngu Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer