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Hoan Kiem Lake Hotel

29 Hang Trong Str., Hanoi, Vietnam
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Hoan Kiem Lake Hotel
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Ranked #189 of 520 Hotels in Hanoi
A recent review
5 of 5 stars Reviewed January 3, 2015
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41 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
3 reviews
5 of 5 stars Reviewed January 3, 2015

Excellent service- organised my tour to halong bay and taxi to airport cheaper than if you got one from the street. Had someone carry my gigantic bag up flights and flights of stairs each time I came and went from tours. Room was a bit cold without a heater but when I returned from Halong Bay my 2nd room had... More 

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Hanoi, Vietnam
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed October 5, 2014

We had reservations before we went to Vietnam, at Hoan Kiem Lake Hotel. But here we have to say no reservation, but for us in a room where the call is a Cave Hotel which is not related ventilation, no windows. The worst hotel in Hanoi

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Hanoi, Vietnam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

For the location and proximity to Hoan Kiem Lake (1 block) and shopping, sightseeing, etc. this hotel is wonderful! Head a street over to Ly Quoc Su for banh goi street food, next to St. Stephen's Cathedral (the oldest church in Hanoi), spend time at the lake at night with an ice cream, wander the neighboring blocks for souvenirs, great,... More 

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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 4, 2014

Centrally located, a block from the lake, and literally a block away from everything. It's less than a 5 minute walk away from the expat streets so it's much quieter at night. For around $15 a night I find it a great value. I got a queen sized bed with AC and all other amenities. The room was clean and... More 

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Hanoi, Vietnam
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 31, 2014

My friends and i must be unlucky compare to those all good reviews. Good side: 1.Cheap 2. Good location Terrible side: 1. The staffs like to yell among themselves so you can hear them screaming from your room (3rd floor) 2.Dusty room, snots on the wall, dirt toilet, dusty bed ( end up scratching our bodies), the toilet door cant... More 

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Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 13, 2014

The staff is nice and helpful. Also the location is very convenient. But the rooms are that humid that we prefered sleep in our sleeping bags. I wouldn't recommand it considering that you can find way better around for the same price. (They have increased their price coz of the "good reviews")

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Edmonton, Canada
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18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 26, 2014

like:Location is very good. Vietnam style breakfast is great. Room is clean, have everything we need. Wifi in the room. Hotel provide a heater for us without asking. don't like: We are at 4th floor. Difficult with 2 big luggages, but it is ok with help from staff. When we check out and want to pay local money. One girl... More 

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Hanoi
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 6, 2013

I know this hotel quite well. Because I have a friend who worked there before and I also booked rooms for some Chinese friends in September 2013 (I'm working as a freelance tour guide). The hotel is located in the heart of the city centre. From here, you can easily visit the Old Quarter. That's very interesting. You just go... More 

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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 19, 2013

We turned up at 2am without a booking and negotiated a room for 3 nights. Very clean, quiet and comfortable with extremely helpful and trustworthy staff. Would recommend this hotel to anyone. I'd also add that you should make your trip bookings through the inhouse agent as you'll be able to raise any issues there and then. Under no circumstances... More 

Was this review helpful? Yes 5
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 19, 2013 via mobile

We couldn't recommend this place highly enough. Great value for the price. Brilliant location near the lake and old city. The rooms were clean and tidy and we had a nice balcony overlooking the street. Noisy but fun to watch. All the staff were exceedingly helpful. Going above and beyond in what I expected. Even sending someone along with us... More 

Was this review helpful? Yes 6
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