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All 491 Hanoi hotels

Hoan Kiem Lake Hotel

29 Hang Trong Str., Hanoi, Vietnam
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Hoan Kiem Lake Hotel
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82%
Ranked #155 of 491 hotels in Hanoi
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 4, 2014
Carrie L
  • Reviews (34)
  • Photos (14)
  • Amenities
  • Q&A
  • Room tips (5)
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34 people have reviewed this hotel

Traveler rating
    15
    13
    3
    1
    2
See reviews for
2
7
8
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 4, 2014

Centrally located, a block from the lake, and literally a block away from everything. It's less than a 5 minute walk away from the expat streets so it's much quieter at night. For around $15 a night I find it a great value. I got a queen sized bed with AC and all other amenities. The room was clean and... More

Was this review helpful? Yes 2
Hanoi, Vietnam
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 31, 2014

My friends and i must be unlucky compare to those all good reviews. Good side: 1.Cheap 2. Good location Terrible side: 1. The staffs like to yell among themselves so you can hear them screaming from your room (3rd floor) 2.Dusty room, snots on the wall, dirt toilet, dusty bed ( end up scratching our bodies), the toilet door cant... More

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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 13, 2014

The staff is nice and helpful. Also the location is very convenient. But the rooms are that humid that we prefered sleep in our sleeping bags. I wouldn't recommand it considering that you can find way better around for the same price. (They have increased their price coz of the "good reviews")

Was this review helpful? Yes
Edmonton, Canada
Contributor
18 reviews 18 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 26, 2014

like:Location is very good. Vietnam style breakfast is great. Room is clean, have everything we need. Wifi in the room. Hotel provide a heater for us without asking. don't like: We are at 4th floor. Difficult with 2 big luggages, but it is ok with help from staff. When we check out and want to pay local money. One girl... More

Was this review helpful? Yes
Hanoi
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 6, 2013

I know this hotel quite well. Because I have a friend who worked there before and I also booked rooms for some Chinese friends in September 2013 (I'm working as a freelance tour guide). The hotel is located in the heart of the city centre. From here, you can easily visit the Old Quarter. That's very interesting. You just go... More

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 19, 2013 via mobile

We turned up at 2am without a booking and negotiated a room for 3 nights. Very clean, quiet and comfortable with extremely helpful and trustworthy staff. Would recommend this hotel to anyone. I'd also add that you should make your trip bookings through the inhouse agent as you'll be able to raise any issues there and then. Under no circumstances... More

Was this review helpful? Yes 5
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 19, 2013 via mobile

We couldn't recommend this place highly enough. Great value for the price. Brilliant location near the lake and old city. The rooms were clean and tidy and we had a nice balcony overlooking the street. Noisy but fun to watch. All the staff were exceedingly helpful. Going above and beyond in what I expected. Even sending someone along with us... More

Was this review helpful? Yes 6
Southend-on-Sea, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 10, 2013

Hello All fellow travellers, and expats I come up to Hanoi to look at a job that I was offered and was staying at an apartment near the place of work. I then come in to the town to also look at some more work that I was offered but did not agree with it,. I then found the Hoan... More

Was this review helpful? Yes 6
Hanoi, Vietnam
Contributor
16 reviews 16 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 3, 2013

Pros: Great location, cheap $15 a night, friendly staff, a PC in the Libby for guests to use Coins: WiFi wasn't working, linen was dirty, tiny room, the bathroom door didn't latch, the staff game on the PC all day/night, no elevator, noisy staff in the early morning.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 28, 2013 via mobile

My girlfriend and I stayed here before and after the trip to Halong Bay that the hotel organised for us! Both rooms were very clean with the most comfortable beds we had in south east Asia. Value for money is unbeatable! The highlight is without doubt the friendly and helpful staff who were fantastic!

Was this review helpful? Yes 7
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Additional Information about Hoan Kiem Lake Hotel

Address: 29 Hang Trong Str., Hanoi, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
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Amenities

Bar / Lounge Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style
#45 Best Value Hotel in Hanoi
Official Description (provided by the hotel)
Hoan Kiem Lake Hotel is located in the center of Hanoi Old Quarter. It takes only one minute to walk to reach romantic Hoan Kiem Lake, to visit Ngoc Son temple, the Huc bridge. Banks, post offices and airline boxes are just a few minutes walk. You can either stroll around through Hanoi popular small streets with silk and souvenir shops or visit Thang Long water puppet shows. ... more   less 
Number of rooms
29

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