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Hanoi Serenity Hotel

Certificate of Excellence
1B Cua Dong St. | Hoan Kiem, Hanoi 10000, Vietnam
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1 room 1 adult
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Hanoi Serenity Hotel
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508 Reviews from our TripAdvisor Community

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Newcastle, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked this hotel in the old quarter of Hanoi and when we arrived the hotel was being upgraded. The only room that was finished was ours which was modern and clean. The bathroom was small buy very clean and practical and to be honest how long do you spend in a bathroom. Hotel staff very welcoming.

Helpful?
Thank Lyndsey C
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 31, 2015 via mobile

Excellent staff who are happy and cheery. The rooms are on the small side and the beds are firm but the location is great - you are tucked a little further away from the main roads which cuts down on the traffic noise. Complimentary breakfast is enough to start your day. The staff are very helpful with offering advice for... More 

Helpful?
Thank LilSips
1 review
5 of 5 stars Reviewed December 26, 2015 via mobile

Spent a total of three nights here and all the staff are amazing. They bend over backwards to ensure everything is ok for you. Steven the hotel manager is great. Speaks great English and is eager to please. Hotel is very close to everything in the old quarter. If your lucky enough to get a room (always full for good... More 

Helpful?
Thank Scott R
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed December 5, 2015 via mobile

The staff at the Serenity 2 hotel where some of the best people we've met over our travels through Southeast Asia. They are always eager to help, provide thoughtful and useful advice, and go out of their way to help. We especially appreciated the day time managers, Joy, help in planning our trip. Her advice was always honest and came... More 

Helpful?
Thank Daniela B
Leeds, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 17, 2015 via mobile

We booked serenity hotel for two nights but arrived there we saw a note to explain that the hotel is getting repaired and all of the bookings will be transfer to Serenity hotel 2! Luckily someone inside called a taxi ( hotel paid ) to transfer us there ( 5min away) because next door there was already a man try... More 

Helpful?
Thank Sarah S
Jerusalem, Israel
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 17, 2015 via mobile

Serenity hotel was one of the best experiences I had in Hanoi. The staff was so nice and helpful, the rooms were great and for a great price as well. We went to Sapa from Hanoi and the bus was very early so the staff packed us the breakfast in a brown bag for the road! I would recommand everyone... More 

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Thank Hila908
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 26, 2015

Once we arrived at the hotel on the first day of our trip in Hanoi, Vietnam, the staff and also (I think) the owner of the hotel greet and welcome us pretty warm and explained about all the facilities they offer during our stay at the hotel. The lady (owner) spent her time to explain about Vietnam and what we... More 

Helpful?
Thank Dwiemeynina
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 14, 2015

We stayed on the 6th floor which was quite the hike, but the walk was good exercise. The view was amazing. The hot water was awesome. The room needs work, but they have free breakfast and the kindness of the staff made up for anything that was less than perfect. The location is great as well. Walking distance to night... More 

Helpful?
Thank Hebah A
Yangshuo County, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 30, 2015

My partner and I stayed for 3 weeks prior to leaving on a motorcycle trip from nth to sth. We immediately went to Serenity as we stated last year around January and knew the service was fantastic and rooms were well priced. This time prices were double (high season, but still unreasonable compared to others), the power cut one night... More 

Helpful?
3 Thank Cherise A
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 21, 2015

budget hotel and near shopping area, so busy street and diffucult to find public transport. Hotel staff very nice and helpful. hotel need to do maintainance and should have lift or escalator for elderly or disable visitor

Helpful?
3 Thank supiah2015
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