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Hanoi Serenity Hotel

2.0 of 5 1B Cua Dong St. | Hoan Kiem, Hanoi 10000, Vietnam
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Hanoi Serenity Hotel
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Hanoi Serenity Hotel
Hanoi Serenity Hotel
Hanoi Serenity Hotel
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474 reviews from our community

Traveler rating
    265
    158
    35
    10
    6
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56
216
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17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

If you're looking for a hotel in a great location this is it. Serenity is perfect if all you need is a bed to sleep in and a (quick) hot shower. Don't expect it to look like The Hilton, yeah the rooms are a little shabby but if you're travelling on a budget this place is great. The wifi wasn't... More 

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Senior Contributor
26 reviews 26 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a perfectly reasonable hotel - nothing major wrong with it but not really good enough to justify the high average scores here. The rooms are much shabbier than they look in the photos - but they are clean. They are also a bit smaller than they look. Breakfast is included - but the coffee and tea are poor... More 

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San Diego, California
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

came from thailand initially for 3 nights and extended to 6 .. like other reviews havenmentioned, the staff and service at this hotel is seriously top notch, not just for hanoi but also compared to those around the world - they are committed to going the extra mile to be friendly, helpful and accomadating. even before i arrived the manager,... More 

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Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The most helpful staff we have ever had in a hotel. They were fantastic! We booked a great cruise on viet boat cruise with them to halong bay and when it got cancelled due to weather they gave us our room back, refund and sorted out a cruise for the next day for us. They sorted our train tickets and... More 

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Chester, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 6, 2014

I was doing a course for a month so stayed here that whole time and it really started to feel like home. The staff were always friendly and greeted me whenever I came and went. They helped with anything I needed. Even after I had left the hotel they contacted me about someone who needed an english teacher (I'm living... More 

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London, England, United Kingdom
Top Contributor
53 reviews 53 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 20, 2014

The Serenity is excellent value for money. It's well located in the Old Quarter, with very spacious rooms and free wifi. While a bit shabby, the rooms are absolutely spotless; the only complaint I have is that the water pressure is poor so the shower isn't much cop, but a minor gripe. The staff are absolutely lovely and very willing... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2014 via mobile

Serenity was the first hotel we stayed in upon arriving in Vietnam. We stayed for 4 nights, which qualified us for an airport pickup, which was super convenient and well appreciated. Upon arriving, the staff were incredibly friendly, offering us coffee and going over all of the sights/restaurants in the area. They arranged our trains to and from Sapa, our... More 

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 1, 2014

We stayed at Hanoi Serenity Hotel for a total of 4 nights. The staff was so caring and kind - greeting us each morning with smiles and asking about our day when we returned. They helped us book our tour to Halong Bay (with A Class Cruise and it was amazing!) and they also made wonderful, local recommendations for food... More 

Was this review helpful? Yes 3
Addis Ababa, Ethiopia
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 9, 2014

Our first stay at Serenity Hotel was for four nights, which qualified us for a free airport pickup - greatly appreciated, since we had heard horror stories about Hanoi taxis. From the minute we arrived at the hotel, the staff was welcoming and hospitable. We sat through an incredibly brief sales-pitch (which conveniently walked us through the main sites in... More 

Was this review helpful? Yes 1
Antwerp, Belgium
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 29, 2014

This was one of our first hotels we stayed in during our 2month backpacking trip and we were very very pleased. First I want to sketch the situation. Who are we? Couple of 23 years old. Backpacking across Vietnam and Thailand for 2 months (July- August). Location: Hanoi Serenity Hotel is very well located. Step outside and walk 15 -... More 

Was this review helpful? Yes 1
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Additional Information about Hanoi Serenity Hotel

Address: 1B Cua Dong St. | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hanoi Serenity Hotel 2*
Number of rooms: 25
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