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All 492 Hanoi hotels

Hanoi Serenity Hotel

2.0 of 5 Hotel   |   1B Cua Dong St. | Hoan Kiem, Hanoi 10000, Vietnam
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Ranked #94 of 492 hotels in Hanoi
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 weeks ago
lislym Melbourne, Australia
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453 people have reviewed this hotel

Traveler rating
    258
    145
    35
    10
    5
See reviews for
55
198
58
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located in the Old Quarter and easy walking distance to all the sights. Breakfast is great! We stayed here twice (a trip to Halong Bay in between), so we had 2 different rooms - 201 and 501. Both rooms were the exact same layout just on a different floor, and I would definitely recommend these rooms. They... More

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Toulouse, France
2 reviews
4 of 5 stars Reviewed March 5, 2014

In Hanoi for a few days in november 2013. Stayed longer than expected in the north (thanks Haïan!). During all the stay at the Serenity hotel, felt very well... You're close to the old city of Hanoï but the room are quiet enough. Good rooms with more than you need to have a "sleppy" night, "healthy" stairs (yes you'll have... More

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Wellington, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2014

We stayed at serenity hotel for only two nights. Emily and the team were amazing, especially considering our arrival date changed due to a missed flight. They rearranged accommodation and our ha long bay tour with no fuss. On arrival we were greeted with friendly service and they arranged a cake, flowers and a bottle of wine as it was... More

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New York, New York, United States
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 24, 2014

This was our first hotel in Vietnam and while it wasn't the fanciest of places, it was very good value. We stayed three nights and they were flexible with our dates so we could do a two night tour of Halong Bay. We started with a room on the 6th floor. Avoid those if possible unless you want to really... More

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Taipei, Taiwan
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 18, 2014

Great value for money, booked a room thru Agoda about USD10 per night which included breakfast and the room was clean and nice. No elevator so be prepared to carry your heavy luggage all the way up! However, the staff is super friendly and helped me carry my huge backpack which I was very grateful for since my room was... More

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Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2014

Stayed 3 nights here and recommend it highly. Room was a bit oddly shaped and up about 5 flights of stairs (no lift) but clean and spacious. As another reviewer mentioned, it would be useful if the staff told you about the (unlabelled) hot water switch in the room, as we accidentally turned it off and had to enquire about... More

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Vienna, Austria
Top Contributor
90 reviews 90 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 1, 2014

The room was big and cozy, not extremely clean though. The bathroom was slightly scary, and there was no separation between the shower and the rest of the bathroom, so everything got flooded when you shower. None told us to turn the hot water on, so one shower had to be done cold before we figured it out. The windows... More

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Sydney
Top Contributor
85 reviews 85 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 23, 2014

I only stayed one night but had a pleasant stay. The room had a good sized window and was very spacious, if unusual in shape. The hotel is central enough, on the border of the old town. The staff were quite nice though if they'd been a little more knowledgeable that would have been useful. For example I asked for... More

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Stockholm, Sweden
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 22, 2014

We stayed two nights and were completely satisfied with our stay. Staff was very helpful, we could store our stuff after checking out and even use their shower before we went on a night train. They helped us with booking Halong Bay and trains. Location is nice and in walking distance to all main sights. Rooms very okay clean, little... More

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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 18, 2014

This a a nice hotel . I defiantly would return here again is was really good value for money . We got a superior room and in the photos the room looked a reasonable size . When we got to our room is was tiny there was no room to move around and was very crammed in. We also had... More

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Additional Information about Hanoi Serenity Hotel

Address: 1B Cua Dong St. | Hoan Kiem, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #94 of 492 hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hanoi Serenity Hotel 2*
Official Description (provided by the hotel):
Closed for renovation as of December 28, 2009. ... more   less 
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