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Hanoi Serenity Hotel

Certificate of Excellence
1B Cua Dong St. | Hoan Kiem, Hanoi 10000, Vietnam
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Best prices for: 1 room 1 guest
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Hanoi Serenity Hotel
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496 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Kuala Lumpur, Malaysia
3 of 5 stars Reviewed 1 week ago

budget hotel and near shopping area, so busy street and diffucult to find public transport. Hotel staff very nice and helpful. hotel need to do maintainance and should have lift or escalator for elderly or disable visitor

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Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The staff at this hotel were very friendly and helpful. They helped us organize some tours and transportation and let us rest in the hotel on one of our travel days for free (we showered, used the wifi and hung out in the dining area for a few hours). They also let us store our stuff when we went to... More 

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The Hague, The Netherlands
1 review
1 of 5 stars Reviewed 1 week ago

We where ripped off with a booking for a bus: A few days ago, after having a pleasant stay out your hotel, we have purchased two bus tickets from Hanoi to Hue at the reception of Serenity. We have paid the total amount of $52,- for these tickets. (To much!) We were told that it would be a deluxe and... More 

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at Hanoi Serenity Hotel with my Husband and 8 year old Son for 4 nights in July 2015. It is a perfectly acceptable hotel for the price. We stayed in room 403 on the 4th floor. There is no lift and the stairs are really steep so bear that in mind if you have mobility concerns. The price... More 

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Hanoi, Vietnam
1 review
5 of 5 stars Reviewed June 15, 2015

Thank you Steven for making our trip fantastic, with your efforts you accommodated every one of our requests. We thoroughly enjoyed Halong Bay and Sapa. You and your staff have been fantastic in every way, we can't wait to come back and stay with you again. We will highly recommend you to all our friends - personally we rate you... More 

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Copenhagen, Denmark
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 16, 2015

As mentioned in the title, it is a budget place, but it's very nice! They have free water and complimentary breakfast. I booked the dorm twice and was upgraded both times to a single room. It is not the cleanest place, and in my first room I didn't have warm water in the shower. Generally I was really happy about... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 17, 2015 via mobile

We booked this place as a cheap overnighter. We flew in late and were going to Ha Long Bay the next morning. Extremely pleased. Rooms are clean, bathroom is good, and you can't beat the price. The staff are lovely. The lady at the counter gave us a map after we checked in and pointed out heaps of points of... More 

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2 reviews
4 of 5 stars Reviewed March 23, 2015

We booked a standard room but got upgraded. The room was clean, the staff extremely helpful and the breakfast good. We also booked our 2 night halong bay tour on the imperial junk boat there and were extremely pleased.

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Saskatoon, Canada
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 22, 2015

Our flight into Hanoi landed at night and after reading many (no positive) reviews about getting a taxi from the airport we decided to ask the hotel to send a car. A gentlemen was right there waiting for us as soon as we walked out of the airport, there wasn't even time for the taxi drivers to hassle us. It... More 

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Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 21, 2015

A nice place to go back to after a day in the busy city. Booked a standard room but they upgraded to deluxe for free because the room wasn't ready yet which was nice! Free tea and coffee all day and breakfast is decent. Not a lot to choose from but who cares if it's free. Nice spacious room with... More 

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