We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hanoi Serenity Hotel

2.0 of 5 1B Cua Dong St. | Hoan Kiem, Hanoi 10000, Vietnam
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
Hanoi Serenity Hotel
Professional photos View all
Browse nearby
Hanoi Serenity Hotel
Hanoi Serenity Hotel
Hanoi Serenity Hotel
Write a Review

480 reviews from our community

Traveler rating
    266
    161
    36
    10
    7
See reviews for
56
221
62
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (480)
  • Mar-May only
    (117)
  • Jun-Aug only
    (111)
  • Sep-Nov only
    (135)
  • Dec-Feb only
    (117)
All months
Contributor
13 reviews 13 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Great price, great attentative service, breakfast included, clean, and great location. For a reasonable budget, this is all you need in Hanoi. Imortantly for me,nthe coffee is bottemless, and epically tasty.

Was this review helpful? Yes
Hue, Vietnam
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

security is not great and walls are paper thin, i always like some form of fruit for breakfast but none, even after asking, staff were good they did what they could i guess. the name on the outside was the rising dragon with the serenity on the inside, confusing

Was this review helpful? Yes
arrrbee
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When I choose a hotel room that's priced below market value, I know there might be some peeling wallpaper. What I did NOT expect was the high level of attention the staff dedicates to their customers. This goes beyond your basic tourism advice and booking service. They will help you out in all sorts of ways I've never expected a... More 

Was this review helpful? Yes
Christchurch, New Zealand
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are a decent size although not very well kept and bathroom rather small. What I really really loved about serenity was out view and the AMZING service! All the staff are very helpful and not pushy with the sales. Will be back for sure!

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed December 21, 2014 via mobile

If you're looking for a hotel in a great location this is it. Serenity is perfect if all you need is a bed to sleep in and a (quick) hot shower. Don't expect it to look like The Hilton, yeah the rooms are a little shabby but if you're travelling on a budget this place is great. The wifi wasn't... More 

Was this review helpful? Yes
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 9, 2014

This is a perfectly reasonable hotel - nothing major wrong with it but not really good enough to justify the high average scores here. The rooms are much shabbier than they look in the photos - but they are clean. They are also a bit smaller than they look. Breakfast is included - but the coffee and tea are poor... More 

Was this review helpful? Yes 1
San Diego, California
Contributor
13 reviews 13 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 8, 2014

came from thailand initially for 3 nights and extended to 6 .. like other reviews havenmentioned, the staff and service at this hotel is seriously top notch, not just for hanoi but also compared to those around the world - they are committed to going the extra mile to be friendly, helpful and accomadating. even before i arrived the manager,... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 5, 2014

The most helpful staff we have ever had in a hotel. They were fantastic! We booked a great cruise on viet boat cruise with them to halong bay and when it got cancelled due to weather they gave us our room back, refund and sorted out a cruise for the next day for us. They sorted our train tickets and... More 

Was this review helpful? Yes 1
Chester, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 6, 2014

I was doing a course for a month so stayed here that whole time and it really started to feel like home. The staff were always friendly and greeted me whenever I came and went. They helped with anything I needed. Even after I had left the hotel they contacted me about someone who needed an english teacher (I'm living... More 

Was this review helpful? Yes 2
London, England, United Kingdom
Top Contributor
55 reviews 55 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 20, 2014

The Serenity is excellent value for money. It's well located in the Old Quarter, with very spacious rooms and free wifi. While a bit shabby, the rooms are absolutely spotless; the only complaint I have is that the water pressure is poor so the shower isn't much cop, but a minor gripe. The staff are absolutely lovely and very willing... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hanoi Serenity Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hanoi Serenity Hotel

Address: 1B Cua Dong St. | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hanoi Serenity Hotel 2*
Number of rooms: 25
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, HostelBookers, Despegar.com, Agoda, Hotels.com, HostelWorld, TripOnline SA, Odigeo and EasyToBook so you can book your Hanoi Serenity Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

101 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (91)
Viewed
Hotel & grounds (19)
Viewed
Bathroom (5)
Viewed
Room/suite (24)
Viewed
Pool/beach area (4)
Viewed
Dining (8)
Viewed
View from room (1)
Viewed
Other (30)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (7)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay