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Hanoi Elegance Ruby

Travelers' Choice award winner
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3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
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Hanoi Elegance Ruby
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2,257 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Fleet, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have to say a massive thank you to this group of hotels which also includes The La Siesta Hotel and Spa. We were meant to stay at the La Siesta but turned up two days before we were due along with a number of other travellers due to the cancellation of our Halong Bay cruise because of adverse weather.... More 

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Montclair, New Jersey
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have nothing really to add to all the amazing reviews except to say how truly wonderful the staff are. We arrived at 5:30 am and they got up for us, made us juice and gave us a bathroom to shower in. We were all very tired from the overnight train and my kids slept on the couch which the... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We couldn't have chosen a better place to spend our first few days in Hanoi. We were picked up from the airport in a private car arranged by the hotel concierge after completing our online booking. We didn't have to touch our big backpacks after that - were graciously greeted with cold drinks upon our arrival, and quickly checked in... More 

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Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a lovely hotel. Well located. Staff and service excellent. We were very well looked after and even offered a room to change in before our flight after official check out. Would recommend. Breakfast maybe not as good as elsewhere but overall very good.

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London, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My Partner and I stayed here during our trip to Hanoi and couldn't fault the service so we stayed here as a base whilst travelling to Sapa and Halong Bay! We both arrived separately as we were flying in from different locations and as soon as we arrived were greeted by the hotel staff (Ms Anh) at the taxi and... More 

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Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location (in the heart of old quarter). The staff made traveling really easy for us. Rooms were small but clean. Laptop provided for wifi access. Breakfast was packed for us to take away due early morning transit flight. Would definitely return!

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Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This was quite honestly my best hotel experience ever. I stayed at the Hanoi Elegance Ruby for a total of 3 nights spread over 5 days as I had an overnight boat trip to Halong Bay in the middle of my stay. I opted for the airport pickup and drop off through the hotel and the drivers were great. One... More 

Was this review helpful? Yes 1
Taunton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here a few weeks ago and they made my stay in Hanoi truly wonderful. The staff were extremely attentive and were knowledgable about the best things to do in the city. They catered to our every need including organising our tickets to Sapa, organising transport, posting our letters and looking after our luggage when we went to Sapa.... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything was absolutely perfect. Amazing location. Super friendly staff. Great breakfast. Excellent rooms. Highly recommended. The briefing and welcome drinks were great. Airport transfers were easy.

Was this review helpful? Yes 1
Feilding, New Zealand
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Best hotel we stayed in in Vietnam for friendly helpful staff. Very close to shopping area.Staff only too happy to escort us to shops and help us with the language etc. Only hotel we were welcomed with a free bottle of wine and fresh fruit in our room every day. Thankyou very much, Ruby.

Was this review helpful? Yes 1
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