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Hanoi Elegance Ruby

Travelers' Choice award winner
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3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
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Best prices for: 1 room 1 guest
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Hanoi Elegance Ruby
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Hanoi Elegance Ruby
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2,204 reviews from our community

Traveler rating
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    194
    14
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374
1,145
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37
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Normanhurst, New South Wales, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This Hotel was the nicest hotel we stayed in on our 16 day trip of Vietnam and Cambodia. We stayed here for 3 nights. The staff were amazing, friendly, helpful and spoke great English. Breakfast was lovely also. Great location and beautiful clean and comfortable rooms.

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London
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel was small and very personal. I absolutely loved it. Staff were extremely friendly and helpful, nothing was too much trouble. Would certainly recommend this hotel and will use it again should i go again. Breakfast was wonderful so much choice, staff were very attentive. Lap top in the bedrooms which was a bonus.

Was this review helpful? Yes 5
Johannesburg, South Africa
Top Contributor
111 reviews 111 reviews
34 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We came here for a short stay as we had just arrived in the evening from our transfer from Halong Bay and were leaving early the next morning for Hue. We realized we had forgotten our overnight bag on the bus and they contacted the company and had a driver pick up our stuff and returned it safely to us... More 

Was this review helpful? Yes 2
Millersville, Pennsylvania
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I recently stayed at the Hanoi Elegance Ruby Hotel in Old Hanoi for four nights. It was absolutely the loveliest hotel experience we've ever had - it's a small hotel, and the staff got to know who we were right away. They were immediately available for any request or question. The accommodations were perfect: beds extremely comfortable,... More 

Was this review helpful? Yes 2
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Apart from being a fantastic hotel in a great location, the staff here were the nicest and most helpful staff I have ever met. Nothing was too much trouble for them and Tina actually escorted us to lunch on our first day there. Would stay here for sure next time in Hanoi. Would love to see name tags on all... More 

Was this review helpful? Yes 2
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has got it so right! At booking stage we were so impressed with how incredibly helpful they were by email. The help and advice we here was unrivalled by any 5 star hotel in the world. The friendly and helpful staff were great with advice on tours, where to go and what to see etc. I had a... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for four nights and the hotel and staff made our stay incredible..we arrived very late at night and were hungry but everything was closed the staff on duty were so kind and made us food and brought it to our room..everything about our stay in Hanoi was facilitated and made extra special by the staff. Would highly... More 

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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 4 days earlier this month. This was my third stay at this hotel and as usual it was excellent. The decor of the rooms is tasteful and makes you feel comfortable. The rooms are spotless. The breakfast (full table service) is great. Very good selection. Location is good and quiet. But the thing that makes the... More 

Was this review helpful? Yes 2
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best small hotels I've stayed in. The staff were amazing and were extremely obliging. Complimentary bottle of wine on arrival with a cold welcome drink. Breakfast was ordered off the menu and cooked to order - Pho Soup was fabulous. Rooms were large and extremely comfortable (lovely pillows) shower was a treat after a hot day exploring... More 

Was this review helpful? Yes 2
Perth
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Fabulous. Great location for a quick stop over. We made a last minute booking. And from here we arranged our trip to Ha Long Bay. We left our big luggage here and returned to stay a second night after our trip to the Bay. The place was lovely, clean, modern and great facilities well Airconditioning and Comfy beds. Great location.

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