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Artisan Boutique Hotel

#152 of 512 Hotels in Hanoi
Certificate of Excellence
Hotel website
24 - 26 Hang Hanh, Hanoi 844, Vietnam (Formerly Golden Sunrise Hà Nội)
Best prices for: 1 room 1 guest
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298 reviews from our community

Traveler rating
    175
    92
    23
    7
    1
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40
126
44
11
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
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Adelaide, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I stayed here for a little over 3 weeks while working in Hanoi and found it great. Despite the proximity to the lake and nightlife, it is tucked away in a quiet (well, quiet for the Old Quarter) street that allows some respite from the hustle and bustle of many of the other Old Quarter hotels. Most of the staff... More 

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Top Contributor
65 reviews 65 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 5 nights with my husband.Good location for old quarter ,puppet show and lake.Helpful staff. Booked driver and guide for city tour. Breakfast was ok. Room basic compared to European standard but you get what you pay for. One negative was we put in the sister hotel across the the 1 st night then moved to this hotel. Told... More 

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2 reviews
4 of 5 stars Reviewed 1 week ago

We contacted the hotel via their website and all communication was clear and prompt. Our rooms were clean and comfortable and we would recommend the balcony rooms. The hotel is in a great central location near Hoan Kiem Lake and the Old Quarter and staff were very polite and obliging especially Sophie & Anna who were most helpful with tour... More 

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Mount Gambier, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

Had 8 nights here, room was good, close to everything, the staff very willing to help with all requests, tours, ice, airport transport, recommendations for shopping .etc, one took me on his motor bike to find a shop to repair my camera. enjoyed the breakfast each day, and was greeted by friendly staff each morning, enjoyed sitting on the balcony... More 

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Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel's location is perfect. Just a short walk to restaurants, shops, Old Quarter - Lake, the Water Puppet theatre, etc. The staff were all friendly (Sophia, etc) - who made sure to accommodate our requests: tours, taxi, extra towels, etc. We stayed for 5 days.

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Johannesburg, South Africa
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 15, 2015 via mobile

We stayed here at the start of our Vietnam and Cambodian adventure and were very happy with the hotel. We were upgraded to a suite at no charge as the hotel wasn't full and the staff were very friendly and helpful and made us feel very welcome. They can organise most things for you which is a good concierge service... More 

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Sheffield, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 12, 2015

Even before arrival at this hotel we were already impressed by the customer service. We had been able to arrange a Halong Bay tour and an airport pick up with the hotel in advance and all communications were efficient and informative. We had a room on the 6th floor and it was relatively quiet.The room was a very good size... More 

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Hong Kong Region, China
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2015

The customer service at this hotel is excellent. All the staff are friendly, helpful and welcoming. We were able to book tours through the reception staff, who were very knowledgable, at competitive rates compared to tourist agencies in the street. Great location right in the Old Quarter and walking distance to all the key attractions in Hanoi. Breakfast was also... More 

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Montville, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2015

I initially booked with Kris , the Sales Manager - was so impressed with his quick response to my emails and his willingness to book ongoing accommodation, internal flights & tours - nothing was a problem and all done with speed & efficiency - Have not experienced this excellent customer service before in my Asian travels. Arriving at hotel, I... More 

Was this review helpful? Yes 3
Contributor
12 reviews 12 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 28, 2015

The hotel was very accommodating at midnight when we arrived 30 minutes after walking out of the Rising Dragon hotel. Very nice location on a pleasant back street from the lake with a very French feel with art shops and cafes. The hotel itself pushes a French feel but this doesn't extend beyond the lobby. Generally very nice staff apart... More 

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Prices are for 1 room, 2 adults
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