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Luxury Hotel

3.0 of 5 No : 2 Phu Doan lane, Phu Doan Str, Hoan Kiem Dist, Ha noi City, Viet Nam | Hoan Kiem Dist, Hanoi 10000, Vietnam
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Certificate of Excellence 2014
Luxury Hotel
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Luxury Hotel
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96 reviews from our community

Traveler rating
    55
    27
    8
    3
    3
See reviews for
12
29
21
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (96)
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    (25)
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    (23)
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    (29)
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    (19)
All months
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 27, 2014

The rooms are very well equipped and well decorated. Manager David was always happy to help with everything. The breakfast is simple on the 7th floor but the views are well worth a look up there. If there is any improvement then expanding the breakfast menu to European levels would belay welcome.

Was this review helpful? Yes 5
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 24, 2014

The staff were all very helpful and friendly. Any questions or concerns regarding trips and visas in or out òf veitnam were promptly awnsered and sorted with ease. We ended up staying in Hanoi much longer than planned simply becasue we enjoyed the welcoming atmosphere and exciting city streets right outside the hotel. I shopped around looking for a deal... More

Was this review helpful? Yes 6
Toronto
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 23, 2014 via mobile

My husband and I, we'd stayed in this hotel. And we really enjoy staying here. The hotel room is very comfortable and clean. The hotel staff are very helpful. And breakfast is excellent. The hotel location is in the centre of old street, just 5 minutes walking to Hoan Kiem Lake and shopping centre. It's very convenient. We highly recommend... More

Was this review helpful? Yes 5
Hoi An, Vietnam
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed April 24, 2014

Felt a bit let down by my experience with this hotel, the staff were all lovely, room was cleaned every day, the tv didn't work! Don't eat the breakfast it's not included and very poor for the price. We thought the hotel breakfast was included it wasn't so watch out for that also!

Was this review helpful? Yes
Hanoi H, General Manager at Luxury Hotel, responded to this review

Dear James Dublin, Thank you very much for taking time write a review of your stay at Luxury hotel Your review show us so many experience to improved service. James Dublin, We are really sorry about things has happened during the time you stay in our hotel that made you feel uncomfortable, But as you know , you was booked... More

Wellington, New Zealand
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed April 19, 2014

Lovely place to stay. While you may find cheaper accommodation within Hanoi, if you want a comfortable bed, clean sheets, a soft pillow, air con that actually works, a HOT shower with great pressure and staff that are genuinely helpful and fluent in English... then it's worth forking out a little extra per night. We travelled through Vietnam for two... More

Was this review helpful? Yes 1
Gothenburg, Sweden
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

We stayed here three nights and the hotel was so clean and the room very comfortable and no traffic outside. Staff very helpful and freindly. The two guiding tours we booked through the hotel were fantastic, thanks to the both guides for an excellent job. If I return to Hanoi, which I have planned, I will stay here again.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

I stayed for six nights in this nice hotel in a quiet alley. No streetnoise. The staff is great and helpfull. Close to atractions, the mausoleum is only 20 min. walk, and the lake. The rooms are clean and there's an elevator. I would recommend this hotel.

Was this review helpful? Yes 1
kunming
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2014

very helpful staff, always ready and willing to help. BIG room with everything you'd expect from more expensive places. well maintained. great location very near the lake and the old streets but very quiet and peaceful inside the hotel.

Was this review helpful? Yes 2
Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 25, 2014

We stayed here for one night only because we mistakenly booked one night too few in the Hanoi Pearl, which we found was fully booked when we realised our mistake. Given that this hotel was only about a third of the cost, we were a little concerned about what to expect. We were pleasantly surprised to find that the service... More

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 1, 2014

I originally booked 2 nights, as I wasn't sure of the product. But decide to stay 4. The main reason why I would recommend this hotel, is the staff. They were an absolute delight. The rooms are big,clean and very quiet for a busy city such as Hanoi. If I am ever so lucky as to go back to Vietnam,... More

Was this review helpful? Yes 1
Hanoi H, General Manager at Luxury Hotel, responded to this review

The first all on behalf of luxury hotels for my profound thanks to you. I appreciate and thank the share, Once again I would like to thank and congratulate the new year to all your family and hope to welcoming your family to luxury hotels on future soon. More

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Additional Information about Luxury Hotel

Address: No : 2 Phu Doan lane, Phu Doan Str, Hoan Kiem Dist, Ha noi City, Viet Nam | Hoan Kiem Dist, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Luxury Hotel 3*
Number of rooms: 35
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Also Known As:
Luxury Hotel Hanoi

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