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Luxury Hotel

Travelers' Choice award winner
No : 2 Phu Doan lane, Phu Doan Str, Hoan Kiem Dist, Ha noi City, Viet Nam | Hoan Kiem Dist, Hanoi 10000, Vietnam
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1 room 1 guest
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134 Reviews from our TripAdvisor Community

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Traveler rating
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    34
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14
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I'll spare you the entire (very long) saga of the horrific service we encountered at Luxury Hotel but suffice it to say that if you don't enjoy moving rooms multiple times, squishing extra people into beds because management actually didn't have the rooms they promised you, or getting threatened and yelled at, DO NOT STAY HERE. We were staying at... More 

Was this review helpful? Yes 1
Hanoi H, Tổng giám đốc at Luxury Hotel, responded to this review

This guest is ready try to make threats against Luxury Hotel and hotel manager, they are try to used words to hurt hotel manager when we try to support them. but what is they did that is words not polite. we are very worry if the tripadvisor is help us to solve problem like this. We are looking for your... More 

Noosa Heads, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Basic but very comfortable for very reasonable price.Lets face it , when in the Old Quarter of Hanoi you will only be in your hotel to sleep.Staff were very friendly, room was clean, good wi fi. I don,t recommend booking tours to Sapa from here.Mr Le was very persuasive, always asking if we fully understood trekking tour package as he... More 

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The good point are the really friendly and careful staf, and not only to sell you a tour but also whenever you have a probleme or question. The rooms are big and clean and the hotel is well situated (7min walking to the Lake) The bad point is the really noisy area (dogs, cars, honk) but I think it is... More 

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UK
Level Contributor
73 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed July 19, 2015

Great. Pretty cheap and central to the old quarter. Nice big bright rooms, clean, modern and quiet. I had to work during my stay and the staff kindly moved the WiFi router into my room, so I had fast steady internet :) The aircon was OK, but made quite a bit of noise at night. Nice bathroom, but shower was... More 

Was this review helpful? Yes 1
Canton of Vaud, Switzerland
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 11, 2015

We spend 2 nights in this clean and well located hotel. The room was nice with a confortable bathroom and AC. The wifi worked perfectly and was free of charge. We rent a motorbike with the hotel and everything worked perfectly. The price is also really good. David the manager is a real good and trustfull guy who helped us... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 7, 2015

Booked with late notice and found a room with a big double bed for $20 Australian. Location was okay. Upon entering room (501) it stank of cigarette smoke, we were moved to 8th floor, (lift only goes to 7th but that was okay) bed was like a hard wooden plank. We have slept on heaps of mattresses while in Vietnam... More 

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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 24, 2015

They gave me a free upgrade to Deluxe room for usd 15 per night. What a bargain!! Also quick to arrange airport taxi for me, again very reasonably priced at usd 15. Clean hotel and strong WiFi signal. Quiet area hidden at a small alley of a busy street!

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Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 27, 2015

Luxury hotel offers good value for money with reasonable sized rooms that are basically furnished but clean. We found the wifi to be a bit on and off but overall it didn't hinder us much. Breakfast is offered as part of the deal and while basic is a good start to the day. Good location within the Old Quarter of... More 

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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 22, 2015 via mobile

We stayed at the luxury hotel for 2 nights with a halong bay tour in the middle. On arrival to Luxury hotel we greeted by very friendly and helpful staff, and a calming cup of tea (needed after experiencing hanoi traffic for the first time). our room was just what we needed, quiet and clean with a fantatic shower and... More 

Was this review helpful? Yes 5
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 16, 2015

Located in the Old Quarter of Hanoi, Luxury Hotel is a pretty good little spot to rest feet weary from exploring. The rooms are clean, the wi-fi fairly solid, and the staff are excellent. The manager went as far as to furnish my girlfriend and I with a couple of fried egg sandwiches before we departed to Ha Long bay!... More 

Was this review helpful? Yes 3
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